Dell Dimension 4700 Series
Service Tag floppy drive light* CD or DVD eject button power light floppy drive eject button* CD or DVD drive activity light

power button

hard-drive activity light
USB 2.0 connectors (2) *On computers with a floppy drive. power connector voltage selection switch serial connector integrated VGA video connector keyboard connector center/LFE connector line-out connector microphone connector USB 2.0 connectors (6) VGA video connector* TV-OUT connector* optional sound card connector* *Not present on all computers.

headphones

parallel connector diagnostic lights (4) mouse connector surround connector line-in connector network adapter connector cover latch PCI card (2), PCI Express x1 card (1), PCI Express x16 card (1) slots DVI video connector*
w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell Dimension Help file. To access the help file, see page 9. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.

____________________

Information in this document is subject to change without notice. 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, PowerConnect, and Axim are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DMC July 2004 P/N Y6949 Rev. A00

Contents

Finding Information
Setting Up and Using Your Computer

Setting Up a Printer

Printer Cable. Connecting a USB Printer. Connecting a Parallel Printer Connecting Two Monitors
Connecting Two Monitors With VGA Connectors. Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector:. Connecting a Television. Changing the Display Settings. Setting Up a Home and Office Network. Connecting to a Network Adapter Network Setup Wizard. Connecting to the Internet
Setting Up Your Internet Connection Copying CDs and DVDs.
How to Copy a CD or DVD. Using Blank CD-Rs and CD-RWs. Helpful Tips. Hyper-Threading.

Solving Problems

Troubleshooting Tips. Battery Problems

Drive Problems

CD and DVD drive problems Hard drive problems.
E-Mail, Modem, and Internet Problems Error Messages
IEEE 1394 Device Problems. Keyboard Problems
Lockups and Software Problems
The computer does not start up. The computer stops responding. A program stops responding. A program crashes repeatedly. A program is designed for an earlier Windows operating system. A solid blue screen appears. Other software problems. Memory Problems Mouse Problems.
Network Problems. Power Problems. Printer Problems.

Scanner Problems.

Sound and Speaker Problems
No sound from speakers. No sound from headphones Video and Monitor Problems.
If the screen is blank. If the screen is difficult to read.

Advanced Troubleshooting

Diagnostic Lights Dell Diagnostics.
Dell Diagnostics Main Menu. 4 Contents

Your CD-RW drive can write to two different types of recording mediaCD-Rs and CD-RWs (including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. Your DVD-writable drive can write to four different types of recording mediaCD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to permanently store large amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that disc later.

Helpful Tips

Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic RecordNow. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic support website at support.sonic.com for additional information.

Hyper-Threading

Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine if your computer is using Hyper-Threading technology:

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames. A R E Q U I R E D. D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. drive letter : \ I S N O T A C C E S S I B L E. T H E D E V I C E I S N O T R E A D Y The drive cannot read the disk. Insert a disk into the drive and try again. I N S E R T B O O T A B L E M E D I A Insert a bootable floppy disk or CD.
N O N - S YS T E M D I S K E R R O R Remove the floppy disk from the drive and restart your computer. N O T E N O U G H M E M O R Y O R R E S O U R C E S. C L O S E S O M E P R O G R A M S A N D T R Y A G A I N Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S YS T E M N O T F O U N D Contact Dell (see page 105).

If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab Results Errors Help Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test.

Tab Configuration

Function Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters 4

Allows you to customize the test by changing the test settings.
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system. Reinstall your operating system. Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.
Click the Start button and click Control Panel. Under Pick a Category, click Performance and Maintenance. Click System. In the System Properties window, click the Hardware tab. Click Device Manager.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Installing a PCI Express Card
Follow the procedures in "Before You Begin" on page 47. If you are installing a new card, unscrew and remove the filler bracket to create a card-slot opening. Then continue with step 4.
If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector.
top of retention mechanism

x16 card securing slot

edge connector
filler bracket card connector securing tab x1 card

card connector 4

Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
If you are installing the card into the x16 card connector, position the card so the securing slot is aligned with the securing tab, and gently pull the securing tab. Place the card in the connector and press down firmly. Ensure that the card is fully seated and that the bracket is within the card slot.
If you replaced a card that was already installed in the computer and you removed the top of the retention mechanism, you may reinstall the top. Secure the card bracket with the screw you removed in step 2. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
Connect any cables that should be attached to the card. See the documentation for the card for information about the cards cable connections. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Close the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
Removing a PCI Express Card
Follow the procedures in "Before You Begin" on page 47. If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. Remove the securing screw from the card bracket. Gently pull back the securing tab, grasp the card by its top corners, and then ease it out of its connector. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 105). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Front Panel

Removing the Front Panel
Follow the procedures in "Before You Begin" on page 47. Remove the computer cover (see page 54). Release and remove the front panel:
If your computer has a release lever, push the release lever to release the top tab. Reach inside the computer and push the top and bottom tab towards you to release them. Rotate the front panel to separate it from the side hinges.
side hinges (3) front panel

top tab release lever*

bottom tab
*May not be present on all computers.
Removing the Front-Panel Insert
Press in the two insert tabs.

tabs (2)

insert 2
Push out the front-panel insert.
Reattaching the Front Panel
Reattach the front panel to the side hinges.

side hinges (3)

front panel
Rotate the front panel until it snaps onto the front of the computer.

Drives

Your computer supports a combination of these devices: Up to two hard drives One optional floppy Up to two CD or DVD drives
General Installation Guidelines
Connect serial ATA hard drives to the system board connectors labeled SATA-0 or SATA-2. Connect CD/DVD drives to the connector labeled PRI IDE. When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.

Connecting Drive Cables

When you install a drive, you connect two cablesa DC power cable and a data cableto the back of the drive and to the system board. Some drives may also have an audio connector; one end of the audio cable will attach to the drive connector and the other will attach to the system board.
Drive Interface Connectors

Serial ATA Connector

interface cable

interface connector

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector. When disconnecting an IDE cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA cable, hold the cable by the connector at each end. NOTE: The system board serial ATA connector may have an attached cover or shroud.

Power Cable Connector

power input connector

power cable

Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure. Follow the procedures in "Before You Begin" on page 47. Remove the computer cover (see page 54).

Removing a Hard Drive

Disconnect the power and data cables from the drive and from the system board.

data cable power cable

Remove the hard drive bracket from the computer:
Remove the bracket-securing screws for the hard drive. Remove the bracket for the hard drive from the computer.

bracket-securing screw

hard drive-securing screws (3)

drive bracket

bracket-securing screw 3
If you are replacing the hard drive, remove the drive from the bracket:
Remove the hard drive-securing screws. Remove the hard drive from the bracket.

small bracket tabs (2)

Enter system setup (see page 96) and select the appropriate Drive option. Verify that your computer works correctly by running Dell Diagnostics (see page 40).
Adding a Second CD or DVD Drive
Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). Remove two extra alignment screws, shown in the illustration on page 86, from the front of the computer and insert them into the drive.
drive alignment screws (2)
NOTE: Some computers come with only two extra alignment screws; others come with four. You only
need two alignment screws for this procedure. 3
Gently slide the drive into place in the drive bay.
After the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer.
Connect the power cable to the system board (see page 56). Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.
first CD/DVD connector (primary drive)
second CD/DVD connector (secondary drive) 8 9
Reattach the front panel (see page 72). Replace the computer cover (see page 89). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
Connect your computer and devices to electrical outlets, and then turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.

Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computers electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions. To replace the battery:
Record all the screens in system setup (see page 96) so that you can restore the correct settings in step 8. Follow the procedures in "Before You Begin" on page 47. Locate the battery socket (see "System Board Components" on page 56). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

battery

battery socket
Replace the computer cover (see page 89). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Connect your computer and devices to electrical outlets, and turn them on. Enter system setup (see page 96) and restore the settings you recorded in step 1. Properly dispose of the old battery (see the "Battery Disposal" section of your Product Information Guide).
Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. Ensure that no tools or extra parts are left inside the computer. Place the cover on the computer. Slide the cover towards the front of the computer until it fits completely into place. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Connect your computer and devices to electrical outlets, and turn them on.

Appendix

Specifications
Processor Processor type Intel Pentium 4 with HT Technology NOTE: Not all Pentium 4 processors support Hyper-Threading technology. 16 KB 1-MB (displayed in system setup) pipelined-burst, eight-way set associative, write-back SRAM
Level 1 (L1) cache Level 2 (L2) cache
Memory Type Memory connectors Memory capacities Minimum memory 400- and 533-MHz (PC2-3200) DDR2 unbuffered SDRAM nonECC four 128-, 256-, 512-, or 1-GB non-ECC 128 MB NOTE: Up to 128 MB of system memory may be allocated to support graphics, depending on system memory size and other factors. 4 GB

Maximum memory

NOTE: See "Addressing Memory With 4-GB Configurations" on
page 58 to verify the amount of memory available to the operating system. BIOS address Computer Information Chipset DMA channels Interrupt levels BIOS chip (NVRAM) Intel 915G Express eight 24 4-Mb F0000h
Computer Information (continued) NIC System Clock Video Type Audio Type Expansion Bus Bus type Bus speed PCI 2.2 PCI Express x1 and PCI Express x16 PCI: 33 MHz PCI Express: x1 slot bidirectional speed - 500 MB/s x16 slot bidirectional speed - 8 GB/s PCI connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) one PCI Express xpins 16 PCI Express lanes one PCI Express xpins 1 PCI Express lane two 120 pins 32 bits ADI 1980 AC97 Codec integrated or PCI Express integrated network interface capable of 10/100 communication. 800 -MHz data rate

System Info CPU Info Memory Info Date/Time Boot Sequence Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information. Identifies whether the computers processor supports Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache. Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed. Displays current date and time settings. The computer attempts to boot from the sequence of devices specified in this list. NOTE: If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.
Diskette Drive Drives 0 through 3 Drive Controller Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off, USB, Internal, or Read Only. Identifies the drives attached to the SATA or PRI IDE connectors on the system board, and lists the capacity for hard drives. Sets the SATA controller operating mode. Use the Normal option ATA native mode. Use the Compatible option for SATA/PATA combination mode.

Onboard Devices

NIC Controller You can set the NIC to On (default), Off, or On w/ PXE. When the On w/ PXE setting is active (available only for the future boot process), the computer prompts the user to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list. Enables or disables the onboard audio controller Set to On (default) so that USB devices will be detected and supported in the operating system. The No Boot option restricts external access to drive data. Use this option to prohibit users from booting the computer using an external USB device.

Audio Controller USB

Mouse Port LPT Port Mode LTP Port Address LPT Port DMA Serial Port #1
Enables or disables the onboard PS/2-compatible mouse controller. Identifies and defines the parallel port settings. You can set the parallel port to Off, AT, PS/2, EPP or ECP ,. Identifies the address for the parallel port. Identifies and defines the parallel port DMA settings. You can set the parallel port DMA to Off, DMA1, or DMA3. Identifies and defines the serial port settings. Auto, the default setting, automatically configures a connector to a particular designation (COM1 or COM3).
Primary Video Video Memory Size This setting specifies which video controller is primary when two video controllers are present on the computer. Sets the amount of system memory to be reserved for the onboard video controller.

Performance

Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818

Bahamas

General Support Appendix
Country (City) International Access Code Country Code City Code Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-534-3066
General Support Website: support.euro.dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard
15.00 1-800-342-0671 toll-free: 800-10-3390 toll-free: 1-866-278-toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-3355 1-800-805-7541
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Technical Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales

Cayman Islands

General Support
Country (City) International Access Code Country Code City Code Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823
Sales, Customer Support, and Technical Support
Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Technical Support Fax Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, printers, switches, routers, and so on) Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll-free: 2969 toll-free: 0950 toll-free: 0960 toll-free: 2920 toll-free: toll-free: 2222 toll-free: 2557 toll-free: 2055 toll-free: 2628 toll-free: 2999 toll-free: 2955 toll-free: 2020 toll-free: 2669 toll-free: 2572 toll-free: 2355 toll-free: 2811 toll-free: 2621 980-9-15-3978 0800-012-0435

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: 4949 toll-free: toll-free: toll-free: toll-free: toll-free: toll-free: 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension and Inspiron) Technical Support (PowerEdge and PowerVault) Customer Service Transaction Sales Corporate Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-47 50
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) Technical Support (for servers and storage) Home and Small Business Government and Business Sales Fax Nicaragua General Support