Dell Inspiron 5150 Manual
Dell Inspiron 5150 Laptop & Notebook, size: 2.5 MB
Dell Inspiron 5150 Quick Start
Dell Inspiron 5150 Supplementary Guide
Part Number: Dell Inspiron 5150
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Dell "Inspiron 5150"
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. Microsoft Windows Logo Key Functions.
Customizing the Touch Pad Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters.
5 Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs CD or DVD Problems
If you cannot play a CD, CD-RW, DVD, or DVD+RW If you hear an unfamiliar scraping or grinding sound If the CD-RW or DVD+RW drive stops writing
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 56
Sound and Speaker Problems
If you have a problem with integrated speakers. If you have a problem with external speakers. Connecting a Television to the Computer S-Video Connection Composite Video Connection
Enabling the Display Settings for a Television
6 Setting Up a Home and Office Network
Connecting to a Network Adapter Network Setup Wizard Network Problems
Connecting to Wireless Local Area Networks Determining Your Network Type Connecting to a Network in Windows XP.
Finalizing Your Network Connection (Security Settings)
7 Solving Problems
Finding Solutions Accessing Help Error Messages
Video and Display Problems If the display is blank
If the display is difficult to read
If only part of the display is readable. Scanner Problems Drive Problems
If you cannot save a file to a floppy drive.
If you have problems with a hard drive PC Card Problems
General Program Problems A program crashes
A program stops responding. Error messages appear
Resolving Other Technical Problems If Your Computer Gets Wet.
If You Drop or Damage Your Computer Drivers
What Is a Driver? Identifying Drivers
Manually Reinstalling Drivers for Windows XP
Resolving Software and Hardware Incompatibilities Using System Restore
Creating a Restore Point
Restoring the Computer to an Earlier Operating State Undoing the Last System Restore
Reinstalling Microsoft Windows XP. Before You Reinstall Reinstalling Windows XP
8 Adding and Replacing Parts
Before You Add or Replace Parts. Memory
Modem and Mini PCI Card Adding a Modem
Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility (EMC) classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com. Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computers electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computers input/output panel. WARNING: Handling the cord on this product, or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash your hands after handling the cord.
Observe the following safe-handling guidelines to prevent damage to your computer: When setting up the computer for work, place it on a level surface. When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer. When traveling with the hard drive removed from the computer, wrap the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard drive through an X-ray security machine, but never put the drive through a metal detector. When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks. Protect your computer, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight. When you move your computer between environments with very different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.
modem/Mini PCI card cover battery/battery bay
air vent hard drive battery latch release memory module cover M O D E M / M I N I PCI C A R D C O V E R Covers the compartment that contains the modem and Mini PCI card. See page 102. B A T T E R Y / B A T T E R Y B A Y When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 41. A I R V E N T S The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.
B A T T E R Y L A T C H R E L E A S E Releases the battery. See page 44 for instructions. M E M O R Y M O D U L E C O V E R Covers the compartment that contains the memory module(s) and the CD or DVD drive latch release. See page 100. H A R D D R I V E Stores software and data.
S e t t i n g U p Yo u r Computer
Adjusting Font and Icon Sizes Dell QuickSet Features Connecting to the Internet Modem and Internet Connection Problems E-Mail Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Power Protection Devices Turning Off Your Computer
Adjusting Font and Icon Sizes
Adjusting Font Sizes
Click the Start button and click Control Panel. Click Appearance and Themes. Under or pick a Control Panel icon, click Display. In the Display Properties window, click the Appearance tab. Under Font size:, click Large in the drop-down menu. Click OK.
Adjusting Icon Sizes
Click the Start button and click Control Panel. Click Appearance and Themes. Under or pick a Control Panel icon, click Display. In the Display Properties window, click the Appearance tab and click Effects. In the Effects window, click to check Use large icons. Click OK in the Effects window, and click OK in the Display Properties window.
Dell QuickSet runs from the icon located in the taskbar and functions differently when you click, double-click, or right-click the icon.
Click the icon to perform the following tasks:
Adjust power management settings using the Power Management Wizard. Adjust the size of icons and toolbars. Select a power scheme that you set in the Power Management Wizard. Turn presentation mode on or off.
Setting Up Yo ur Computer
Double-Clicking the QuickSet Icon
Double-click the icon to adjust power management settings using the Power Management Wizard.
Right-Clicking the QuickSet Icon
Right-click the icon to perform the following tasks:
NOTE: If you do not know which type of connection to select, contact your ISP.
Click the appropriate option under How do you want to connect to the Internet?, and then click Next. Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "Modem and Internet Connection Problems." If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem. NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector. NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP. C H E C K T H E T E L E P H O N E W A L L J A C K Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack. Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information. C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. C H E C K T H E C O N N E C T I O N Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit. 3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 4 Click Apply and click OK. 5 Close the Phone and Modems Options window. 6 Close the Control Panel window. VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware and click Phone and Modem Options. 3 Click the Modems tab. 4 Click the COM port for your modem.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the computer turned off. Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels. Running the computer at high system activity levels for extended periods of time may prevent the battery from charging.
When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.
U s ing a B atte r y
The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.
NOTE: You can leave the battery in the computer as long as you like. The battery internal circuitry prevents the battery from overcharging.
For more information on resolving problems with a battery, see "Power Management" in the Tell Me How help file. To access the help file, see page 80.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. 3
Ensure that the computer is turned off or connected to an electrical outlet. Slide and hold the battery latch. Remove the battery.
Installing a Battery
Slide the battery into the battery bay until the latch clicks.
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.
Battery and Power Problems
NOTE: See the Tell Me How help file for information on standby mode. To access the help file, see page 80. C H E C K T H E P O W E R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby modepress the power button to exit standby mode. If the light is off, press the power button to turn on the computer or exit a power management mode. If the computer does not turn on, press and hold the power button for several seconds. C H A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer.
External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E Shut down the computer (see page 40). Disconnect the keyboard cable and check it for damage. Firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer (see page 40), wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to All Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E INTEGRATED KEYBOARD 1 Shut down the computer (see page 40). 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5 Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 126).
D I S A B L E T H E N U M E R I C K E Y P A D. Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.
Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs CD or DVD Problems Sound and Speaker Problems Connecting a Television to the Computer
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see page 80.
CD or DVD Problems
See page 80.
So l vi n g Pro b l em s
See page 81. See page 57. See page 38 See page 35. See page 83. See page 52. See page 53. See page 53. See page 8485. See page 67. See page 80. See page 85. See page 35. See page 36.
See page 86.
TO A C C E S S T H E TE L L M E H O W H E L P F I L E 1 Click the Start button and click Help and Support. 2 Click User and system guides and click Users guides. 3 Click Tell Me How. TO A C C E S S H E L P I N W I N D O W S X P 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.
If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames. I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. N O N - S Y S T E M D I S K O R D I S K E R R O R A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S Y S T E M N O T F O U N D Contact Dell (see page 126). A R E Q U I R E D.DLL F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click Remove or Change/Remove and follow the prompts on the screen. 6 See the program documentation for installation instructions.
PC Card Problems
C H E C K T H E P C C A R D Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD Contact Dell (see page 126). I F Y O U H A V E P R O B L E M S W I T H A PC C A R D N O T P R O V I D E D B Y D E L L Contact the PC Card manufacturer.
General Program Problems
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.
A program stops responding
END THE PROGRAM
1 Simultaneously press
2 Click the Applications tab, and then select the program that is no longer
3 Click End Task.
Error messages appear
R E V I E W "E R R O R M E S S A G E S " O N P A G E 80 Look up the message and take the appropriate action. See the software documentation.
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell. E - M A I L D E L L Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell.
C O N T A C T D E L L If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 126). See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell.
Click the link of a specific driver or utility to display information about the driver or utility that you want to install. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and read the readme file. If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.
After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer. Click Properties. Click the Hardware tab and click Device Manager. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). Double-click the name of the device for which you are installing the driver. Click the Driver tab and click Update Driver. Click Install from a list or specific location (Advanced) and click Next. Click Browse, and browse to the location to which you previously extracted the driver files. When the name of the appropriate driver appears, click Next. Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP:
Click the Start button and click Control Panel. Click Performance and Maintenance and click System. Click the Hardware tab and click Device Manager. In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
Double-click any conflict to display the Properties window. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
Adding and Replacing Pa r t s
Before You Add or Replace Parts Memory Modem and Mini PCI Card Hard Drive CD or DVD Drive Keyboard
Before You Add or Replace Parts
CAUTION: Before working inside your computer, read the safety instructions at the front of this document (see page 11). 5
Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer (see page 40). Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure.
You can increase your computer memory by installing memory modules on the system board. See page 115 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.
Complete the instructions in the preceding section, "Before You Add or Replace Parts." Turn the computer over, loosen the captive screw on the memory module cover, and lift the cover away from the computer.
memory module cover
Adding and Replacing Pa rts
NOTE: Memory modules purchased from Dell are covered under your computer warranty. 3
If you are replacing a memory module, remove the existing module:
Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector.
memory module 4
Ground yourself and install the new memory module.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.
Adding and Re placing Parts
Replace the cover.
NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Aruba
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 toll-free: 0-800-444-0733 0-810-444-7138 toll-free: 800-1578
General Support General Support Website: www.dell.com.ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support
Country (City) International Access Code Country Code City Code Australia (Sydney) Country Code: 61 City Code: 2
Area Codes, Local Numbers, and Toll-Free Numbers
E-mail (Australia): email@example.com Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care Corporate Sales Transaction Sales Fax 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
International Access Code: 0011 E-mail (New Zealand): firstname.lastname@example.org
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: email@example.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818 1-800-534-3066
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see page 80.
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de Mxico, S.A. de C.V. Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F. Dell Computer de Mxico, S.A. de C.V. al Cuidado de Kuehne & Nagel de Mxico S. de R.I. Avenida Soles No. 55 Col. Peon de los Baos 15520 Mxico, D.F. PP07L (Inspiron 5100) PP08L (Inspiron 5150) 100240 VAC 5060 Hz 1.5 A (Inspiron 5100) 2.5 A (Inspiron 5150) 20 VDC (Inspiron 5100) 19.5 VDC (Inspiron 5150) 4.5 A (Inspiron 5100) 6.7 A (Inspiron 5150)
Model number: Supply voltage: Frequency: Current consumption: Output voltage: Output current:
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel Pentium and Celeron warranty for the U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover: Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software Non-Dell-branded and Solution Provider Direct products and accessories Problems that result from: External causes such as accident, abuse, misuse, or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers: U.S. Only
Technical Support Customer Service
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):
SETTLEMENT AGREEMENT AND RELEASE This Settlement Agreement and Release (Agreement) is made and entered into as of this 26 day of November, 2007, by and between (1) Option Consommateurs and Premium Concept Inc. (Plaintiffs and / or Class Representatives), individually and as Class Representatives of the Settlement Class, as defined below; and (2) Dell Canada Inc. (Dell). The Plaintiffs and Dell are collectively referred to herein as the Parties. I. RECITALS This Agreement is made for the following purpose and with reference to the following facts: A. In January 2007, Plaintiffs filed a motion to obtain authorization to institute a class
action (the Action) against Dell, before the Quebec Superior Court (the Court) in the Court file number 500-06-000380-077. The Action was based on problems related to the ventilation and / or power supply system of Dell Inspiron 5150 notebook computers (Inspiron 5150). B. In August 2007, Dell notified its customers to inform them that Dell was offering a
no charge return to depot warranty extension of Inspiron 5150 until September 30, 2007 covering Qualifying Repairs. C. On October 23, 2007, on a without prejudice basis, the Parties have signed an
Agreement in Principle to form a framework to continue negotiation discussions to settle the Action. D. Without any admission of responsibility, the Parties desire to settle the Action in its
entirety with respect to all claims regarding Inspiron 5150 sold in Quebec. The Parties intend this Agreement to bind Dell and the Plaintiffs and all members of the Settlement Class who do
Version modifie [MTL_LAW\1170175\8]
not timely opt out of the Settlement Class, in conformity with the Notice to members published on October 26, 2007 in The Gazette and La Presse. E. The Parties agree that the Court shall certify a class solely for the purpose of
implementing the settlement provided for by this Agreement. F. Dell denies wrongdoing or liability of any kind associated with the claims alleged
in the Action and further contends that, for any purpose other than settlement, this action is not appropriate for class treatment. Dell contends that, among other things, it has complied at all times with all applicable laws. Dell further contends that the claims alleged in the Action are subject to binding arbitration between the individual purchasers of Inspiron 5150 and Dell. Plaintiffs believe that they have filed a meritorious action and that class certification of all claims asserted in their Action is appropriate. Class Counsel and Plaintiffs have concluded that the proposed Settlement set forth in this Agreement is fair, adequate, reasonable, and in the best interest of the Settlement Class. G. It is the intention of the Parties that this Agreement shall constitute a full and
complete settlement and release of any and all claims against Dell, arising from or relating in any way to the allegations contained in the Action, which concern Inspiron 5150 sold in Quebec. Such release includes within its scope and effect all present and former parent companies, subsidiaries, affiliate companies, shareholders, officers, directors, employees, general partners, limited partners, agents, servants, registered representatives, attorneys, insurers, successors, component part suppliers and assigns of Dell. NOW THEREFORE, in consideration of the terms, conditions and covenants herein, the undersigned agree as follows: II. DEFINITIONS 1. Settlement Class means: Every natural or legal person with less than fifty (50)
employees residing in Quebec (within the meaning of article 999 C.C.P.), who acquired a Dell Inspiron 5150 notebook computer. 2. 3. Class Member means each member of the Settlement Class. Class Counsel means: SYLVESTRE FAFARD PAINCHAUD 740, avenue Atwater Montral (Qubec) H4C 2G9 Fax: (514) 937-6529 e-mail: firstname.lastname@example.org 4. 5. Parties means Plaintiff, the Settlement Class and Defendant. Dell means Dell Canada Inc., an Ontario Corporation having a place of business
at 155, Gordon Baker Road, suite 501, North York, Ontario M2H 3N5, and each of its parents, predecessors, subsidiaries, affiliates, officers, directors, partners, employees, agents, servants, assignees, counsel, successors, and/or other transferees or representatives. III. CONSIDERATION FOR SETTLEMENT In exchange for the covenants and conditions provided for herein, the Parties agree to the following: A. 1. Extended Warranty for Qualifying Repairs Dell will extend a no charge return to depot warranty extension on Inspiron 5150
covering certain "Qualifying Repairs" until December 31, 2007 (Extended Warranty). 2. The Qualifying Repairs under the Extended Warranty are as follows: a. b. Repair to resolve thermal trip messaging code M1004; Heat sink replacements;
AC adapter replacements necessary to resolve insufficient power and cannot identify power source messages; and
Motherboard replacement necessary to resolve no power or shutdown situations.
To obtain a Qualifying Repair, Class Members will contact Dell technical
Support to the following toll free numbers (for consumer customer at 1-800-847-4096, for commercial customer at 1-800-387-5757), and follow Dells protocol for shipping their Inspiron 5150 to a repair facility for repairs. If Dell Support determines that the Inspiron 5150 requires a Qualifying Repair, the Class Member will ship the Inspiron 5150 to a repair depot for repair at no expense to the Class Member. Dell will provide the shipping package. If Dell Support determines that the Inspiron 5150 is experiencing a no power or shutdown situation, but is unable to determine remotely whether motherboard replacement is necessary, the Class Member will be able to send the laptop to a Dell repair depot at Dells expense. If the Inspiron 5150 is determined at the repair depot to be a Qualifying Repair, Dell will repair the laptop at no charge. If the Inspiron 5150 is determined at the repair depot not to be a Qualifying Repair, Dell will offer to repair the laptop at the Class Members expense. If a Class Member does not want Dell to repair the laptop, or is not willing to pay Dell to repair the laptop, Dell will require payment of its shipping and handling costs for return of the laptop, for a maximal amount of a fifty dollars ($50.00). If a Class Member has a warranty, which is longer than the Extended Warranty, then the class member will follow, after December 31, 2007, the ordinary warranty process. 4. Services for the extension of warranty will also be available in French and
English. 5. The Extended Warranty will not cover any repairs or replacements that are
necessary due to customer misuse/abuse of the Inspiron 5150. Doubts regarding whether the repair is necessary due to customer misuse/abuse will be resolved in the Class Members favor. 6. Class Members are not limited in the number of times they may seek repair
for Qualifying Repairs under the Extended Warranty during its duration. 7. 8. Dell will be responsible for administrating the Extended Warranty program. Dell will retain a professional, independent class action Claims
Administrator (ICA), Analytics Incorporated, with oversight responsibilities for disputes. The ICA will offer bilingual services. Dell will pay all costs and fees charged by the ICA for work done under the Agreement. 9. All decisions regarding the determination that a repair is considered or not
as a Qualifying Repair shall lie with Dell. If necessary, Dell will consult with Class Counsel and counsel to Dell to answer any questions or resolve any disputes that arise. 10. If Class Counsel and counsel to Dell cannot resolve a dispute that arises
with respect to Qualifying Repairs, such dispute will be presented to the ICA for resolution. The ICA shall issue a final and non-appealable decision resolving the dispute. The ICA will inform Class Counsel and counsel to Dell of its decision. 11. Dell shall submit a written status report, before March 31, 2008, to Class
Counsel containing the following information: number of claims submitted by the Class Members for the extended warranty for Qualifying Repairs on Inspiron 5150 offered by Dell until December 31, 2007; number of accepted claims by Dell; number of refused claims by Dell; the reason the claims were refused; number of claims referred to the ICA;
said report shall also be filed in the Court record before March 31, 2008. B. 1. Claims Program for Reimbursable Repairs Class Member who can prove he / she paid Dell, or a third party, for Qualifying
Repairs made before December 31, 2007 shall receive a 100% cash refund from Dell in the amount paid for the reimbursable repairs and related shipping costs as long as: a. on or before December 31, 2007 the member of the Class Member sends an email (to CA_PFR_TEAM@dell.com) or other appropriate form by mail to Dell (at 155 Gordon Baker Rd, Suite 501, North York, Ontario, M2H 3N5, Attn: Inspiron 5150 Program) that includes the Class Members name, address, service tag number (found on the bottom of the notebook), date of repair, and a copy of the repair receipt; and b. Dell received the communication and determines that the Class member is eligible for reimbursement based on a date of repair prior to December 31, 2007.
Claim Forms will be provided by Dell. Claim Forms and instructions regarding
submission of claim will be available on the Dells website (www.dell.ca) in both French and English. Claim Forms may be submitted either by email or by mail. 3. If the repair occurred at Dell, Class Members will only need to submit a
completed Claim Form indicating the repair occurred at Dell and will not need to include their invoice, receipt or other documentation showing service that was conducted with the Claim Form. 4. To receive reimbursement for shipping costs, Class Members must verify, through
reasonable documentary evidence such as invoices, cancelled checks, credit card records, or the like, that they paid to ship their Inspiron 5150 to Dell or a third party, for a Reimbursable Repair prior to December 31, 2007. 5. Class Members cannot obtain double reimbursement if they already obtained
reimbursement following the voluntary extension of warranty and reimbursement for Qualifying Repairs offered by Dell in August 2007 on Inspiron 5150. 6. The period for filing claims (Claims Period) shall run until December 31, 2007.
In order to be timely, claims for Reimbursable Repairs must be emailed or postmarked by December 31, 2007. Claims will not be accepted if emailed or postmarked after such mailing date. 7. 8. Dell will be responsible for administering the Reimbursable Repairs program. All decisions regarding the sufficiency of proof and amount of compensation for
Reimbursable Repairs shall lie with Dell. If necessary, Dell will consult with Class Counsel and counsel to Dell to answer any questions or resolve any disputes that arise. 9. If Class Counsel and counsel to Dell cannot resolve a dispute that arises with
respect to Reimbursable Repairs, such dispute will be presented to the ICA for resolution. The
ICA shall issue a final and non-appealable decision resolving the dispute. The ICA will inform Class Counsel and counsel to Dell of its decision. 10. Dell shall submit a written status report, before March 31, 2008, to Class Counsel
containing the following information: number of claims submitted by the Class Members for Reimbursable Repairs for Qualifying Repairs on Inspiron 5150 offered by Dell until December 31, 2007; number of accepted claims by Dell; number of refused claims by Dell; the reason the claims were refused; number of claims referred to the ICA;
said report shall also be filed in the Court record before March 31, 2008. IV. COURT APPROVAL A. 1. Preliminary Approval Upon full execution of this Agreement, the Parties will take all necessary steps to
obtain an Order from the Court, substantially in a form to be agreed upon by the Parties prior to the hearing for approval of the settlement transaction scheduled to be held on November 27, 2007, granting conditional certification of the Settlement Class, granting preliminary approval of this Agreement, and approving the forms and methods of notice to the Settlement Class set forth herein (Conditional Approval Order). 2. If the Court does not enter a Conditional Approval Order, this Agreement, as well
as the Agreement in Principle, shall terminate and be of no force or effect, unless the Parties voluntarily agree to modify this Agreement in the manner necessary to obtain Court approval. 3. If the Court does not enter a Conditional Approval Order, Dell will not be entitled
to a reimbursement of disbursements related to publication of any notice to Class Members.
Final Approval This Agreement is subject to a Final Order and Judgment granting final approval
of the Agreement (Final Order and Judgment). Such Final Order and Judgment shall: a. b. Confirm certification of the Settlement Class for settlement purpose only; Release Dell from the Released Claims, as defined below, which any
Class Member has, had, or may have in the future; c. Determine that this Agreement is fair, adequate and reasonable, and in the
best interests of the Settlement Class; d. Reserve the Courts continuing and exclusive jurisdiction over the Parties
to this Agreement, including Dell and all Class Members, to administer, supervise, construe and enforce this Agreement in accordance with its terms for the mutual benefit of the Parties; and e. the Court Record. V. NOTICE TO THE CLASS Confirm that the written status reports as described above will be filed in
The Parties agree to and will request approval by the Court of the following forms
and methods of notice to the Settlement Class: 1. Dell will send a Notice of Settlement and a Claim Form to Class Members to their
last known addresses detailing the settlement approved, within two (2) business days of the Final Order and Judgment, if the Court does not modify the Notice, and within four (4) business days if the Court modifies it. The Notice of settlement and the Claim Form will be sent in both French and English. The Notice of settlement, as well as, the Claim Form will be shown in advance to
Class Counsel. 2. Dell will post on its website (www.dell.ca) a Claim Form and the Notice of
Settlement with an attached link to the Settlement Agreement signed between the Parties. 3. Plaintiff Option Consommateurs will post on its website (www.option-
consommateurs.org) a Claim Form and the Notice of Settlement with an attached link to the Settlement Agreement signed between the Parties. 4. Plaintiff Option Consommateurs will do a press release that will be shown in
advance to Dell for comments. 5. VI. Dell will also assume the costs of the notices to Class Members.
PAYMENT OF ATTORNEYS FEES AND COSTS In further consideration for settling this matter, including the release of the Released
Claims by the Settlement Class, and subject to the approval of the Court, Dell agrees to pay, within ten (10) days of the Final Order and Judgment, an agreed-upon amount for fees of Cdn$ 45,000 plus applicable taxes and disbursements not to exceed $500.00 to Class Counsel. The above agreed amount paid to Class Counsel is limited and specific to negotiation and settlement of the Quebec proceedings only. VII. RELEASE A. Upon the Courts entry of the Final Order and Judgment, Plaintiff and Class
Members hereby unconditionally release and forever discharge Dell, including but not limited to, its past and present affiliates, parents, subsidiaries, divisions, units, brother and sister business entities/corporations, assigns, agents, insurers, servants, employees, stockholders, directors, officers, representatives, predecessors, successors, partners and attorneys, and all persons acting
by, through or under them such as but not limited to, any retailers, resellers, or distributors from any and all claims, rights, demands, actions, causes of action, suits, debts, liens, contracts, liabilities, agreements, costs, expenses or losses of any kind whatsoever, including any known or unknown claims, which Plaintiff or Class Members have or may claim to have against Dell based upon, arising out of, or in any way relating to any act, failure to act, omission, misrepresentation, fact, event, transaction, or occurrence from the beginning of time until the Effective Date of this Settlement Agreement that were raised or could have been raised in this Action relating to the Inspiron 5150, except for claims for personal injury or wrongful death (Released Claims). B. Plaintiff and Class Counsel agree that they will not intentionally solicit, encourage,
or foment litigation by any third party to pursue any claims or litigation against Dell that are substantially related or similar to any activities, practices, conduct or facts alleged in or underlying the Action, and involve Inspiron 5150s sold in Quebec. VIII. EFFECTIVE DATE OF AGREEMENT The Effective Date of this Agreement shall be the first day after which all of the following events and conditions of this Agreement had been met or have occurred: 1. 2. IX. All of the Parties and their counsel have executed this Agreement. The Court has entered the Final Order and Judgment approving the Agreement;
NO ADMISSION OF LIABILITY A. The Parties understand and acknowledge that this Agreement constitutes a
compromise and settlement of disputed claims. No action taken by the Parties, either previously or in connection with the negotiations or proceedings connected with this Agreement, shall be deemed or construed to be an admission of the truth or falsity of any claims or defenses heretofore made or an acknowledgment or admission by any party of any fault, liability or wrongdoing of any kind whatsoever to any other party.
Neither the Agreement, nor any act performed or document executed pursuant to or
in furtherance of the Agreement or the settlement: (a) is or may be deemed to be or may be used as an admission of, or evidence of, the validity of any claim made by the Settlement Class Members or Class Counsel, or of any wrongdoing or liability of the persons or entities released under this Agreement, or (b) is or may be deemed to be or may be used as an admission of, or evidence of, any fault or omission of any of the persons or entities released under this Agreement, in any proceeding in any court, administrative agency or other tribunal. C. This Agreement is a settlement document and constitutes a transaction, which is
valid only if approved by the Court pursuant to article 1025 of C.C.P. D. To the extent permitted by law, the Agreement may be pleaded as a full and
complete defense to, and may be used as the basis for an injunction against, any action, suit or other proceedings, which may be instituted, prosecuted or attempted in breach of this Agreement.
MISCELLANEOUS PROVISIONS A. Parties Authority The respective signatories hereto hereby represent that they are fully authorized to
enter into this Agreement and bind the respective Parties hereto to the terms and conditions hereof. B. No Pending Action Each of the Plaintiffs represents and warrants that he or she is not aware of any other lawsuits or administrative proceedings involving Dell substantially related to any activities, practices, conduct or facts alleged in or underlying the Action. C. Integration
This Agreement constitutes a single, integrated written contract expressing the entire agreement of the Parties relative to the subject matter hereof. No covenants, agreements, representations, or warranties of any kind whatsoever have been made by any party hereto, except as provided for herein. D. Governing Law The Agreement shall be construed in accordance with, and be governed by, the laws of Quebec. E. Gender and Plurals As used in this Agreement, the masculine, feminine or neuter gender, and the singular or plural number, shall each be deemed to include the others whenever the context so indicates. F. Counterparts This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument, even though all Parties do not sign the same counterparts. G. Cooperation of Parties The Parties agree to fully cooperate with each other to accomplish the terms of this Agreement, including but not limited to, execution of such documents and to take such other action as may reasonably be necessary to implement the terms of this Agreement. The Parties to this Agreement agree to informally exchange information that is reasonably requested to demonstrate the fairness, adequacy, and reasonableness of the Agreement. The Parties to this Agreement shall use their best efforts, including all efforts contemplated by this Agreement and any other efforts that become necessary by order of the Court, or otherwise, to effectuate this Agreement and the terms set forth herein. As soon as practicable after execution of this 13
Agreement, Class Counsel shall, with the assistance and cooperation of Dell and its counsel, take all necessary steps to assure the Courts final approval of this Agreement, which is set for November 27, 2007. H. No Prior Assignments Plaintiffs represent, covenant, and warrant that they have not directly or indirectly, assigned, transferred, encumbered, or purported to assign, transfer, or encumber to any person or entity any portion of any liability, claim, demand, action, cause of action or rights herein released and discharged except as set forth herein. I. Captions and Interpretations Paragraph titles or captions contained herein are inserted as a matter of convenience and for reference, and in no way define, limit, extend, or describe the scope of this Agreement or any provision hereof. Each term of this Agreement is contractual and not merely a recital. J. Modification This Agreement may not be changed, altered, or modified, except in writing and signed by the Parties hereto, and approved by the Court. This Agreement may not be discharged except by performance in accordance with its terms or by writing signed by the Parties hereto. K. Binding on Assigns This Agreement shall be binding upon and inure to the benefit of the Parties hereto and their respective heirs, trustees, executors, administrators, successors, and assigns. L. Execution Voluntary This Agreement is executed voluntarily by each of the Parties without any duress or undue influence on the part, or on behalf, of any of them. The Parties represent and warrant to
each other that they have read and fully understand the provisions of this Agreement and have relied on the advice and representation of legal counsel of their own choosing. Each of the Parties has cooperated in the drafting and preparation of this Agreement and has been advised by counsel regarding the terms, effects, and consequences of this Agreement. Accordingly, in any construction to be made of this Agreement, this Agreement shall not be construed as having been drafted solely by any one or more of the Parties. M. Notices 1. All Notices to Class Counsel provided for herein shall be sent by facsimile to: Me Jean-Pierre Fafard, Sylvestre Fafard Painchaud, 740 Atwater Avenue, Montreal (Quebec) H4C 2G9, Facsimile: (514) 937-6529;
e-mail: email@example.com with a hard copy sent by overnight mail. 2. All Notices to Dell provided for herein, shall be sent by facsimile to Me Julie-Martine Loranger, Associate, Gowling Lafleur Henderson LLP, 1 Place Ville Marie, 37th floor, Montreal (Quebec) H3B 3P4, telephone: (514) 392-9552, facsimile: (514) 878-1450, with a hard copy sent by overnight mail. 3. Upon the request of any of the Parties, the Parties agree to promptly provide each other with copies of objections, requests for exclusion, or other filings received as a result of the Class Notice. N. Retention of Jurisdiction The Court shall retain jurisdiction to resolve any future disputes arising out of the terms and conditions of this Settlement Agreement and Release. O. Language
The Parties have expressly required that this Agreement and all other related documents be drafted in the English language. Les Parties ont expressment exig que la prsente convention et tous les autres documents ou avis qui y sont affrents soient rdigs en langue anglaise. P. Prevalence of the English version of the Agreement
The English version of this Agreement will prevail over the French Version.
IN WITNESS WHEREOF, each of the Parties hereto has caused this Agreement to be executed on its behalf by its duly-authorized counsel of record, all as of the day set forth below. Dated: ____________________________ _____________________________________ Option Consommateurs ______________________________________ Premium Concept Inc. represented by Michel Labrecque SYLVESTRE FAFARD PAINCHAUD _____________________________________ Jean-Pierre Fafard, Class Counsel Dated: ____________________________ DELL INC. ______________________________________ Joseph Burke Dated: ____________________________ GOWLING LAFLEUR HENDERSON LLP ______________________________________ Julie-Martine Loranger, Counsel to Dell Inc.
LEGAL_US_W # 54013702.7
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