Dell Vostro 420/220/220s Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Models: DCSCLF, DCSCMF, DCSCSF
w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. ____________________
Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Vostro, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Celeron, Pentium, Core2 Duo, and Core2 Quad are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2008

P/N J531H

Rev. A00

Contents

Finding Information

Setting Up Your Computer.

Quick Setup

Installing Your Computer in an Enclosure. Connecting to the Internet.
Setting Up Your Internet Connection.
Transferring Information to a New Computer. Microsoft System.

Windows Vista Operating

Microsoft Windows XP.

About Your Computer.

Vostro 420 Front View Vostro 420 Back View
Vostro 420 Back Panel Connectors Vostro 220 Front View Vostro 220 Back View
Vostro 220 Back Panel Connectors Vostro 220s Front View.

Vostro 220s Back View.

Vostro 220s Back Panel Connectors.

Specifications

Troubleshooting.
Tools Power Lights Beep Codes.

Error Messages.

System Messages.
Troubleshooting Software and Hardware Problems. Dell Diagnostics. Troubleshooting Tips. Power Problems

Memory Problems

Lockups and Software Problems. Dell Technical Update Service Dell Support Utility

Reinstalling Software

Drivers Identifying Drivers
Reinstalling Drivers and Utilities
Restoring Your Operating System
Using Microsoft Windows System Restore. Using Dell Factory Image Restore Using the Operating System Media

Getting Help.

Obtaining Assistance DellConnect.
Technical Support and Customer Service Online Services.

AutoTech Service.

Automated Order-Status Service. Problems With Your Order. Product Information
Returning Items for Warranty Repair or Credit Before You Call Contacting Dell
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
Document/Media/Label Service Tag/Express Service Code The Service Tag/Express Service Code is located on your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support. Drivers and Utilities Media The Drivers and Utilities media is a CD, DVD, or other type of media that may have shipped with your computer. A diagnostic program for your computer Drivers for your computer
NOTE: Drivers and documentation updates
can be found at support.dell.com. Desktop System Software (DSS) Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system

If your computer is installed in a corner on a desk or under a desk, leave at least 5.1-cm (2-in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate , section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.
Microsoft Windows Vista Operating System
1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Microsoft Windows XP

1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer Connect to the Internet. 3 In the next window, click the appropriate option: If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP.

4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by your ISP to complete the setup.
Transferring Information to a New Computer
1 Click the Windows Vista Start button , and then click Transfer files and settings Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 18
4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard applies the collected files and settings to your new computer. 3 On the Finished screen, click Finished, and restart the new computer.

Memory Type Memory connectors Memory modules supported DDRMHz SDRAM (DDRMHz capable) Vostro 420: four Vostro 220/220s: two 512 MB, 1 GB, or 2 GB
Memory (continued) Minimum memory Maximum memory 512 MB 4 GB
NOTE: Due to the unique architecture of the Intel Core2 Quad processor, your
system board and power supply must be included when upgrading processors. Video Type: Integrated Discrete Intel GMA X4500HD supports dual independent displays
NOTE: Support for discrete graphics option via
PCIe x16 graphics card slot.
NOTE: Supports Blu-Ray 1.1 playback and Dynamic Video Memory Technology (DVMT).
Audio Type Expansion Bus Bus type PCI 2.3 PCI Express 2.0 (PCIe-x16) from G45 PCI Express 1.1 (PCIe-x1) from ICH10R SATA 1.0 and 2.0 USB 2.MB/s (PCI) x1-slot bidirectional speed 500 MB/s (PCI Express) x16-slot bidirectional speed 8 GB/s (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.2-Mbps low speed (USB) Realtek ALC662 (5.1 Channel audio)

Bus speed

Expansion Bus (continued) PCI cards: connectors Vostro 420: one PCIe x16 two PCIe x1 four PCI Vostro 220/220s one PCIe x16 one PCIe x1 two PCI connector size connector data width (maximum) x1 PCI Express cards: connector connector size connector data width (maximum) x16 PCI Express cards: connector connector size connector data width (maximum) one 164 pins 16 PCI Express lanes one 36 pins one PCI Express lane 124 pins 32 bits
Drives Externally accessible: Vostro 420: three 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220: two 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220s: one 5.25-inch Optical Disk Drive one media card reader (optional) Internally accessible Vostro 420: one to four 3.5-inch SATA drive bays Vostro 220/220s: one or two 3.5-inch SATA drive bays
NOTE: Internal and external drive bays accommodate standard 5.25-inch and 3.5-inch bay devices including HDD and short bay devices.
Available devices 3.5-inch SATA hard drives (80 GB to 1 TB optional) SATA DVD, SATA CD-RW/DVD Combo, SATA DVD+/-RW, SATA BD Combo (Blu-Ray playback only), SATA Blu-ray R/W one 3.5-inch USB media card reader with Bluetooth external USB floppy disk drive Connectors External connectors: Video Network adapter VGA connector display port (Vostro 420 only) RJ-45 connector
Connectors (continued) USB USB 2.0 compliant, support 2.0 A sustained charge to power external USB devices: Vostro 420: two internal connectors four in front six in back Vostro 220: two internal connectors four ports in front four ports in back Vostro 220s: two internal connectors two ports in front four ports in back Audio System board connectors: Serial ATA Internal USB device Processor fan Chassis fan PCI 2.3 PCI Express x1 PCI Express x16 Front panel control Front panel USB Vostro 420: seven 7-pin connectors Vostro 220/220s: four 7-pin connectors one 10-pin connector (supports two USB ports) one 4-pin connector one 3-pin connector Vostro 420: four 124-pin connectors Vostro 220/220s: two 124-pin connectors Vostro 420: two 36-pin connectors Vostro 220/220s: one 36-pin connector one 164-pin connector one 10-pin connector Vostro 420/220: two 10-pin connectors Vostro 220s: one 10-pin connector 5.1 channel support

Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or system board failure. Video BIOS Test Failure CPU-cache test failure

Suggested Remedy

1 Replace the battery (see your Service Manual

at support.dell.com).

2 If the problem persists, contact Dell.
Contact Dell. Contact Dell.

Error Messages

CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 71). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 71). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to
commands from the computer.
D A T A E R R O R The hard drive cannot read the data. D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 71). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A
memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 71). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and open the program that you want to use. 44
O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 71). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 71). A R E Q U I R E D. D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

Microsoft Windows Vista: 1 Click the Windows Vista start button Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Microsoft Windows XP: 1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard

Control Panel Programs

drive.
S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). T I M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 71).
T I M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 71). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. T I M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Troubleshooting Tips

Follow these tips when troubleshooting your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). If a device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Power Problems

I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not
receiving power. Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). Ensure that the display is connected and powered on. If the display is connected and powered on, see "Beep Codes" on page 39.

THE ELECTRICAL OUTLET

The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding

END THE PROGRAM

1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen.
A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
BACK UP YOUR FILES IMMEDIATELY
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.

Getting Help

Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Tips" on page 50 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 48 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 66 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 71. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you.
beep codes, 39 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual, 8 drivers, 57 Drivers and Utilities media, 7 identifying, 57 reinstalling, 58 returning to a previous version, 58 Drivers and Utilities media, 7, 58 Dell Diagnostics, 48
connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71
Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49
End User License Agreement (EULA), 8 ergonomics information, 8 error messages beep codes, 39 Express Service Code, 7

Designed and Built for Small Business
At Dell, we listened. We listened when small business owners told us they had unique technology needs. We listened when they said a one size fits all computer just wouldnt cut it. We listened and developed the Dell Vostro brand of computers. These desktops were specifically designed to meet the challenges of small business. Since the beginning, the Vostro has offered easy-to-use, trialware-free computers that dont compromise on performance. And the second generation of Vostros takes things one step further, combining sleek new finishes with updated performance. Its a fresh approach to small business technology, brought to you by Dell.
Lean Machine- Vostro systems come with no unwanted trialware. That means less desktop clutter and fewer links and icons than the competition. More importantly, it will run faster right out of the box, and leave more space for important files. Access to Experts- Have questions? No worries. Each Vostro comes with personalized telephone technical support, so you have access to specially trained small business technicians. Your Choice of Operating System- These Vostro systems come equipped with Genuine Windows Vista Business Bonus- Windows XP Professional Downgrade. So Microsoft Windows XP comes pre-installed, but you can upgrade to Vista Business when youre ready (both OS discs are included). That means no matter which operating system you choose, Dell has you covered. Performance You Can Count On- With any computer, its whats on the inside that counts, and Dell gives you the level of processing performance you need from a range of the latest-generation Intel Core2 Duo Processors. Standard features include integrated Intel GMA X4500HD video card, support for Blu-ray Disc upgrade, Gigabit Ethernet network interface, and 800MHz memory2. Customer Driven Design- The Vostro design delivers all the features Dell customers asked for. Its attractive exterior, featuring a glossy front and matte black sides and tops, are easy to clean and look great in any office. Improved optical drive door design allows for quick and easy access to media. And our customers asked for serial and PS/2 keyboard and mouse ports, so we included them, too. That means the Vostro is ready to use most existing peripherals, including barcode scanners and POS (point-of-sale) devices. Find the Perfect Fit- Not all small businesses are built the same. So when space is a consideration, check out the Vostro 220s. Its 42% smaller than the Vostro 220 Mini Tower, and the base can be used either upright or on its side for greater flexibility. Height: 13.95 (354mm) x Width: 6.67 (169mm) x Depth: 16.8 (427mm) Outstanding Dell Dependability- Vostro desktops are tested to Dell commercial standards for durability and dependability. So you know you have hassle-free technology you can rely on. Plus, weve included a 1-year Limited Hardware Warranty with Onsite Service6.

Processor1

Memory2

Hard Drive3 160GB

Optical Drive
Part No.4 52129P/ V94328 52130P/ V94329 51231P/ V94330 52132P/ V94331 52133P/ V94332 52134P/ V94333 52135P/ V94334 52136P/ V 94335 52137P/ V94336 52138P/ V94337 52139P/ V94338
E7300 (2.66 GHz, 1066 FSB)

1GB (1 DIMM)

16X (DVD+/-RW) Burner
E7300 (2.66 GHz, 1066 FSB) 2GB (2 DIMMs)

E8400 (3 GHz, 1333 FSB)

2GB (2 DIMMs)
16X (DVD+/-RW) Burner 48X CD Burner/ D VD-ROM Combo 48X CD Burner/ DVD-ROM Combo 16X (DVD+/-RW) Burner
16X (DVD+/-RW) Burner 48X CD Burner/ DVD-ROM Combo 48X CD Burner/ DVD-ROM Combo
Standard features include: Gigabit Network Interface Controller (NIC) Microsoft Windows Vista Business Bonus- Windows XP Professional downgrade Integrated Video, Intel GMA X4500HD Integrated 5.1 Channel Audio Dell Keyboard and Mouse Dell 1 Year Basic Limited Hardware Warranty and 1 Year NBD On-Site Service6
Intel Core 2 Duo Processor Dual-Channel DDR2 SDRAM Memory - 800 MHz 3 Serial ATA Hard Drive (7200 RPM) w/DataBurst Cache. For Hard Drive, GB means 1 billion bytes: actual capacity varies with pre-loaded material and operating environment and will be less. 4 Tech Data / Ingram Micro 5 Graphics & System Memory / SDRAM: Significant memory may be used to support graphics, depending on system memory s ize and other factors. 6 For a copy of limited hardware warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty