Vostro 420 Back Panel Connectors Vostro 220 Front View Vostro 220 Back View
Vostro 220 Back Panel Connectors Vostro 220s Front View.

Vostro 220s Back View.

Vostro 220s Back Panel Connectors.

Specifications

Troubleshooting.
Tools Power Lights Beep Codes.

Error Messages.

System Messages.
Troubleshooting Software and Hardware Problems. Dell Diagnostics. Troubleshooting Tips. Power Problems

Memory Problems

Lockups and Software Problems. Dell Technical Update Service Dell Support Utility

Reinstalling Software

Drivers Identifying Drivers
Reinstalling Drivers and Utilities
Restoring Your Operating System
Using Microsoft Windows System Restore. Using Dell Factory Image Restore Using the Operating System Media

Getting Help.

Obtaining Assistance DellConnect.
Technical Support and Customer Service Online Services.

AutoTech Service.

Automated Order-Status Service. Problems With Your Order. Product Information
Returning Items for Warranty Repair or Credit Before You Call Contacting Dell
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
Document/Media/Label Service Tag/Express Service Code The Service Tag/Express Service Code is located on your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support. Drivers and Utilities Media The Drivers and Utilities media is a CD, DVD, or other type of media that may have shipped with your computer. A diagnostic program for your computer Drivers for your computer
NOTE: Drivers and documentation updates
can be found at support.dell.com. Desktop System Software (DSS) Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system
Document/Media/Label Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com.
Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining devices Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more. Provides your operating system product key.

If your computer is installed in a corner on a desk or under a desk, leave at least 5.1-cm (2-in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate , section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.
Microsoft Windows Vista Operating System
1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Microsoft Windows XP

1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer Connect to the Internet. 3 In the next window, click the appropriate option: If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP.

About Your Computer

Vostro 420 Front View
optical drive optional optical-drive bays (2) microphone connector headphone connector drive-activity light
drive bay front panel (open) USB 2.0 connectors (4) IEEE 1394 connector (optional) power button, power light media card reader (optional)

Vostro 420 Back View

power cord connector security cable/padlock rings back-panel connectors voltage selector switch
power-supply vent expansion card slots power-supply light
Vostro 420 Back Panel Connectors

11 VGA connector

PS/2 mouse connector USB 2.0 connectors (2) network adapter connector line-in connector microphone connector eSATA connector serial connector (9-pin)
link integrity light network-activity light line-out connector USB 2.0 connectors (4) display port PS/2 keyboard connector

Vostro 220 Front View

optical drive optional optical-drive bay IEEE 1394 connector (optional) microphone connector drive-activity light
drive bay front panel (open) USB 2.0 connectors (4) headphone connector power button, power light media card reader (optional)

Vostro 220 Back View

Vostro 220 Back Panel Connectors
PS/2 mouse connector link integrity light network-activity light line-out connector USB 2.0 connectors (4) PS/2 keyboard connector
VGA connector network adapter connector line-in connector microphone connector serial connector

Vostro 220s Front View

7 media card reader (optional) USB 2.0 connectors (2) microphone connector optical drive 6 power button, power light headphone connector drive-activity light

Vostro 220s Back View

security cable/padlock rings power connector power supply light back-panel connectors
voltage selector switch power supply vents expansion card slots
Vostro 220s Back Panel Connectors
9 VGA connector network adapter connector line-in connector microphone connector serial connector
NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer.
Processor Processor types: Vostro 420: Vostro 220, 220s: Level 2 (L2) cache Front side bus System Information Chipset RAID support DMA channels Interrupt levels BIOS chip (NVRAM) NIC Intel G45 plus ICH10R RAID 0, MB integrated network interface capable of 10/100/1000 Mbps communication Intel Core2 Quad, Core2 Duo processors Intel Core2 Duo, Celeron, Pentium processors minimum 512 KB, maximum 12 MB 800 MHz, 1066 MHz, or 1333 MHz

Connectors (continued) Front panel audio HDA header Processor Memory Power 12V Power Controls and Lights Front of computer: Power button Power light push button blue light Blinking blue in sleep state; solid blue for power-on state amber light Blinking amber indicates a power problem sensed by the power supply unit. Solid amber when the computer does not start indicates the system board cannot start initialization (see "Power Problems" on page 50). off System is in hibernate, soft-off, or mechanicaloff Drive activity light blue light A blinking blue light indicates the computer is reading data from or writing data to the SATA hard drive or CD/DVD. one 10-pin connector one 775-pin connector Vostro 420: four 240-pin connectors Vostro 220/220s: two 240-pin connectors one 4-pin connector one 24-pin connector
Rear of computer: Link integrity light (on green light A good connection exists between the integrated network adapter) network and the computer. off (no light) The computer is not detecting a physical connection to the network. Network activity light (on yellow blinking light integrated network adapter)
Power DC power supply: Wattage Vostro 420: 350 W Vostro 220: 300 W Vostro 220s: 250 W Maximum heat dissipation for 350 W power supply, 1194 BTU/hr (MHD) for 300 W power supply, 1023 BTU/hr for 250 W power supply, 853 BTU/hr NOTE: Heat dissipation is calculated by using the power supply wattage rating. Voltage (see the safety information that shipped with your computer for important voltage setting information) Coin-cell battery Physical Vostro 420 height 41.4 cm (16.3 in) width 18.3 cm (7.20 in) depth 48.2 cm (19.0 in) weight 11 kg 13.8 kg (24 lb 30.4 lb) Vostro 220 height 35.44 cm (13.95 in) width 16.94 cm (6.67 in) depth 42.67 cm (16.8 in) weight 9.8 kg 10.5 kg (22 lb 23.1 lb) Vostro 220s height 35.4 cm (13.9 in) width 10 cm (3.9 in) depth 41.5 cm (16.3in) weight 7.98 kg 8.9 kg (17.6 lb 20 lb) Vostro 420: 115/230 VAC, 50/60 Hz, 8A/4A Vostro 220: 115/230 VAC, 50/60 Hz, 7A/4A Vostro 220s: 115/230 VAC, 50/60 Hz, 6A/3A 3-V CR2032 lithium coin cell
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage Airborne contaminant level 15.2 m to 3048 m (50 ft to 10,000 ft) 15.2 m to 10,668 m (50 ft to 35,000 ft) G2 or lower as defined by ISA-S71.04-G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 20 in/sec [51 cm/sec]) 105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 50 in/sec [127 cm/sec]) 5 Hz to 350 Hz at 0.0002 G2/Hz 5 Hz to 500 Hz at 0.001 to 0.01 G2/Hz 10C to 35C (50F to 95F) 40C to 65C (40F to 150F) 20% to 80% (noncondensing)

Troubleshooting

CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

Power Lights

The two-color power-button light located on the front of the computer turns on and blinks or remains solid to indicate different states: If the power light is off, the computer is either turned off or is not receiving power. If the power light is steady blue and the computer is not responding, ensure that the display is connected and powered on. If the power light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed. If the power light is steady amber, there may be a power problem or an internal device malfunction.

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible system board failure. 39
If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 48).
Code Description (repetitive short beeps) 1 Suggested Remedy
BIOS checksum Contact Dell. failure. Possible system board failure. No memory modules are detected
1 If you have two or more memory modules
installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. Contact Dell.
1 Ensure that no special memory
Possible system board failure RAM Read/Write failure
module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell.
Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or system board failure. Video BIOS Test Failure CPU-cache test failure

Suggested Remedy

1 Replace the battery (see your Service Manual

at support.dell.com).

2 If the problem persists, contact Dell.
Contact Dell. Contact Dell.

Error Messages

O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 71). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 71). A R E Q U I R E D. D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
Microsoft Windows Vista: 1 Click the Windows Vista start button Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Microsoft Windows XP: 1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard

Control Panel Programs

drive.
S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). T I M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 71).
T I M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 71). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. T I M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

X:\ IS NOT ACCESSIBLE.

T H E D E V I C E I S N O T R E A D Y Insert a disk into the

drive and try again.

W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.

System Messages

NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared.
A L E R T ! P R E V I O U S A T T E M P T S A T B O O T I N G T H I S S YS T E M H A V E F A I L E D A T CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I C A L S U P P O R T The computer failed
to complete the start routine three consecutive times for the same error (see "Contacting Dell" on page 71 for assistance).
C M O S C H E C K S U M E R R O R Possible system board failure or RTC battery low. Replace the battery. See your Service Manual at support.dell.com or see "Contacting Dell" on page 71 for assistance.
C P U F A N F A I L U R E Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 71 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E Possible hard drive failure during harddrive start test (see "Contacting Dell" on page 71 for assistance). K E Y B O A R D F A I L U R E Keyboard failure or keyboard cable loose. N O B O O T D E V I C E A V A I L A B L E No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists.
If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see your Service Manual at support.dell.com).
N O T I M E R T I C K I N T E R R U P T A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance). U S B O V E R C U R R E N T E R R O R Disconnect the USB device. Use external power

Power Problems

I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not
receiving power. Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). Ensure that the display is connected and powered on. If the display is connected and powered on, see "Beep Codes" on page 39.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING
I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed.
Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com). Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). Power, keyboard, and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet
E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are:
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Run the Dell Diagnostics (see "Dell Diagnostics" on page 48). Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 31. Run the Dell Diagnostics (see "Dell Diagnostics" on page 48).

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar: 1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon.
Clicking the Dell Support Icon

Click or right-click the

icon to perform the following tasks:
Check your computing environment. View the Dell Support Utility settings. Access the help file for the Dell Support Utility. View frequently asked questions. Learn more about the Dell Support Utility. Turn off the Dell Support Utility.
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

Drivers

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue.
, and right-click Computer.
Microsoft Windows XP: 1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 58).

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
Windows Vista: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. Windows XP: 1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 60) to return your computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 60) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5.
2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.
A message appears, stating that the Drivers and Utilities media is detecting hardware in your computer. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.

next start-up, the computer boots according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.

Getting Help

Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Tips" on page 50 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 48 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 66 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 71. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 66. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 69, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses: Dell Support websites: support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP): ftp.dell.com log in as user anonymous, and use your e-mail address as your password

AutoTech Service

Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 71.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 71.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 71.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 71.

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you.
beep codes, 39 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual, 8 drivers, 57 Drivers and Utilities media, 7 identifying, 57 reinstalling, 58 returning to a previous version, 58 Drivers and Utilities media, 7, 58 Dell Diagnostics, 48
connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71
Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49
End User License Agreement (EULA), 8 ergonomics information, 8 error messages beep codes, 39 Express Service Code, 7
Factory Image Restore, 62 Files and Settings Transfer Wizard, 17 finding information, 7
operating system Dell Factory Image Restore, 62 media, 63 reinstalling, 7 System Restore, 60 Operating System media, 7 operating system product key, 8
Internet connecting, 16 setting up, 16
phone numbers, 71 power power light conditions, 50 troubleshooting, 50 problems restore to previous state, 60

license label, 8

media Drivers and Utilities, 7 operating system, 7 memory troubleshooting, 51
regulatory information, 8 reinstalling drivers and utilities, 58 software, 57
networks, 13 connecting, 13
S.M.A.R.T, 47 safety information, 8
Service Manual, 8 Service Tag, 7 setup computer, 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66

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About Warnings

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Dell Vostro 420/220/220s Setup and Features Information
Vostro 420 Front and Back View
optical drive optional optical-drive bays (2) power button, power light microphone connector IEEE 1394 connector (optional)
drive bay front panel (open) media card reader (optional) drive-activity light headphone connector USB 2.0 connectors (4)

January 2009

Models: DCSCLF, DCSCMF, DCSCSF
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expansion card slots (7) power-supply light power cord connector security cable/padlock rings
back-panel connectors voltage selector switch power-supply vent
Vostro 220 Front and Back View
optical drive optional optical-drive bay power button, power light microphone connector IEEE 1394 connector (optional) expansion card slots (8) power-supply light power cord connector security cable/padlock rings
drive bay front panel (open) media card reader (optional) drive-activity light headphone connector USB 2.0 connectors (4) back-panel connectors voltage selector switch power-supply vent
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Vostro 220s Front and Back View
13 optical drive USB 2.0 connectors (2) microphone connector media card reader (optional) voltage selector switch expansion card slots (4) security cable/padlock rings 14
power button, power light headphone connector drive-activity light power supply vents power supply light back-panel connectors power connector
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Back Panel Connectors

Vostro 420

Vostro 220/220s

VGA connector link integrity light network-activity light line-out connector USB 2.0 connectors (4) serial connector (9-pin)
PS/2 mouse connector USB 2.0 connectors (2) network adapter connector line-in connector microphone connector eSATA connector PS/2 keyboard connector
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Quick Setup

WARNING: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional best practices information see www.dell.com/regulatory_compliance. NOTE: Some devices may not be included if you did not order them.
1 Connect the monitor using one of the following cables: a The white DVI cable b The blue VGA cable
c The VGA cable to a DVI adapter
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2 Connect a USB device, such as a keyboard
3 Connect the network cable.

or mouse.

4 Connect the modem.
5 Connect the power cable(s).
6 Press the power buttons on the monitor and the computer.
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Specifications

NOTE: The following specifications are only those required by law to ship with your computer. For a complete and current listing of the specifications for your computer, go to support.dell.com.
Type: Integrated Discrete Intel GMA X4500HD supports dual independent displays
NOTE: Support for discrete graphics option via PCIe x16 graphics card slot. NOTE: Supports Blu-Ray 1.1 playback and Dynamic Video Memory Technology (DVMT).

Drives

Externally accessible: 5.25-inch Optical Disk Drives Vostro 420 three Vostro 220 two Vostro 220s one media card reader (optional) Internally accessible: 3.5-inch SATA drive bays Vostro 420 up to four Vostro 220/220s up to two Vostro 420/220/220s one
NOTE: Internal and external drive bays accommodate standard 5.25-inch and 3.5-inch bay devices
including HDD and short bay devices. Available devices 3.5-inch SATA hard drives (80 GB to 1 TB optional) SATA DVD, SATA CD-RW/DVD Combo, SATA DVD+/-RW, SATA BD Combo (DVD RW+ BD ROM), and SATA Blu-ray R/W 3.5-inch USB media card reader with optional Bluetooth external USB floppy disk drive

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Controls and Lights

Front of the computer: Power button Power light push button blue light Blinking blue in sleep state; solid blue for power-on state amber light Blinking amber indicates a power problem sensed by the power supply unit. Solid amber when the computer does not start indicates the system board cannot start initialization. off System is in hibernate, soft-off, or mechanical-off Drive activity light blue light A blinking blue light indicates the computer is reading data from or writing data to the SATA hard drive or CD/DVD.
Rear of the computer: Link integrity light (on integrated network adapter) green light A good connection exists between the network and the computer. off (no light) The computer is not detecting a physical connection to the network. Network activity light (on integrated network adapter)

yellow blinking light

DC power supply: Voltage (see the safety information that shipped with your computer for important voltage setting information) Coin-cell battery

Physical

Vostro 420 115/230 VAC, 50/60 Hz, 8A/4A Vostro 220 115/230 VAC, 50/60 Hz, 7A/4A Vostro 220s 115/230 VAC, 50/60 Hz, 6A/3A 3 V CR2032 lithium coin cell

Height

Vostro 420 41.4 cm (16.3 inches) Vostro 220 35.44 cm (13.95 inches) Vostro 220s 35.4 cm (13.9 inches)
Vostro 420 18.3 cm (7.20 inches) Vostro 220 16.94 cm (6.67 inches) Vostro 220s 10 cm (3.9 inches)
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Physical (continued)

Vostro 420 48.2 cm (19.0 inches) Vostro 220 42.67 cm (16.8 inches) Vostro 220s 41.5 cm (16.3 inches)

Weight

Vostro kg 13.8 kg (24 lb 30.4 lb) Vostro 220 9.8 kg 10.5 kg (22 lb 23.1 lb) Vostro 220s 7.98 kg 8.9 kg (17.6 lb 20 lb)

Environmental

Temperature: Operating Storage Relative humidity Altitude: Operating Storage Airborne contaminant level 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) G2 or lower as defined by ISA-S71.04-to 35 C (50 to 95 F) 40 to 65 C (40 to 149 F) 20% to 80% (noncondensing)

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__________________

Information in this document is subject to change without notice. 20082009 Dell Inc. All rights reserved. Printed in the U.S.A. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; Blu-ray Disc is a trademark of the Bluray Disc Association. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.