Figure 2-36. Disconnecting the Motherboard Cables... 2-54 Figure 2-37. Removing the Motherboard... 2-56 Figure 2-38. Example of Serial Number Label.... 2-59 Figure 2-39. Replacing the Antennas.... 2-60 Figure 2-37. Removing a PCMCIA Door.... 2-60 Figure 2-38. Boot-Block Jumper.... 2-62 Figure 3-1. Basic Troubleshooting Steps.... 3-3 Figure 4-1. Exploded View.... 4-2 Figure 4-2. Exploded View.... 4-3

Tables

Table 1-1. Product Comparisons..... 1-1 Table 1-2. Activating Power Modes.... 1-14 Table 1-3. Main Status Lights (front of notebook)... 1-15 Table 1-4. Keyboard Status Lights... 1-15 Table 1-5. Fn Hot Keys..... 1-16 Table 1-6. Specifications..... 1-18 Table 1-7. Accessories.... 1-22 Table 1-8. Functional Structure Description... 1-25 Table 2-1. Removal Cross-Reference.... 2-1 Table 2-2. Required Equipment.... 2-2 Table 2-3. Recommended Screw Torque Values... 2-2 Table 2-4. Replacing Small Parts.... 2-12 Table 2-5. Removing Components... 2-63 Table 3-1. ASP Support Options..... 3-2 Table 3-2. Scope of Diagnostic Tools.... 3-7 Table 3-3. Troubleshooting Suggestions.... 3-8 Table 3-4. POST Terminal-Error Beep Codes... 3-20 Table 3-5. POST Messages.... 3-24 Table 3-6. Sycard PCCtest Commands.... 3-26 Table 3-7. BIOS Setup Menus and Parameters.... 3-28 Table 4-1. Replaceable Parts.... 4-4 Table 4-2. Accessory Replaceable Parts.... 4-11 Table 4-3. Part Number Reference... 4-12 Table 5-1. LCD Guidelines.... 5-4

Introduction

This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use technology code KE. This manual is for use by authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks. The manual is self-contained, so you can follow it even without having equipment available. The following table lists other sources of information about the notebook computers and related products. Source

Processor and Bus Architecture (continued)
Compaq Evo Notebook N1050v: 1.8-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology, 512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Evo Notebook N1010v: 1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Presario 2500: 1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or2.53-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus -or1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Presario 1100: 1.6- or 1.8-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus
14.1-inch XGA (1024 768), or 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix (TFT) LCD display Hardware 3D acceleration, hardware DVD acceleration External monitors up to resolution, 16M colors, and at least 85 Hz refresh rate (only 60 Hz at 1400 1050). Refresh rate and clarity may vary depending on monitor, resolution, and color depth ATI Mobility Radeon graphics accelerator with 16-, 32-, or 64-MB DDR graphics memory, 4x AGP graphics capability Dual display capability (depends on operating system support) Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED charge-level gauge Battery life: up to 3 (Li ion) or 2 (NiMH) hours typical (varies with model, usage, and power settings) Fast battery recharge: 2 hours when system is off, 3 hours when system is on. Low-battery warning Suspend/resume capability Universal AC adapter: 100240 Vac (50/60 Hz) input, 19 Vdc output, or 75 W

Mass Storage

20- to 60-GB removable hard drive with Ultra-DMA 100 interface 1.44-MB floppy drive (certain models) 24x CD-ROM, 8x DVD, CD-RW, or CD-RW/DVD drive (or higher) At least 128 MB SDRAM preinstalled HP Pavilion ze5x00, ze4x00, HP Compaq nx9010, nx9008, nx9005, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100: 2 slots for PC2100 DDR-266 SDRAM modules Up to 1 GB (1024 MB) SDRAM using 512 MB modules Compaq Evo N1010v and Presario 1100: 2 slots for PC2100 DDR-266 SDRAM modules Up to 512 MB SDRAM using 256 MB modules Stereo sound via 2 built-in speakers 3D-enhanced audio Volume and mute buttons (certain models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP

Audio System

Keyboard and Pointing Device

LAN (certain models)

Wireless LAN (certain models)

802.11b or 802.11g (54g)

Table 1-7. Accessories
Pavilion ze5x00, nx9010, nx9008, and Presario 2500 Pavilion ze4x00, nx9005, and Evo N1050v Pavilion ze4200, nx9000, and Presario 2100

Accessory

Memory F4694-60901 317434-001 F4695-60901 317435-001 F4696-60901 317436-001 Hard Drives 0950-4193 319412-001 0950-4318 0950-4287 0950-4168 0950-4162 319413-001 0950-4319 0950-4360 0950-4176 0950-4320 319414-001 0950-4288 319415-001 319416-001 320692-001 Power Options F4600-60901 F4813A or F5104A F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291

Description

128MB DDR266B 256MB DDR266B 512MB DDR266B
Evo N1010v and Presario 1100

Pavilion ze4100

HDD-20 GB 9.5mm, Hitachi ATA100 HDD-20 GB 9.5mm, IBM ATA100 FDB HDD-20 GB 9.5mm, TOSH ATA100 FDB HDD-30 GB 9.5mm, Hitachi ATA100 HDD-30 GB 9.5mm, IBM (diablo) ATA100 HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade) HDD-30 GB 9.5mm, TITAN Toshiba ATA100 (TITAN) HDD-30 GB 9.5mm, Toshiba ATA100 HDD-40 GB 9.5mm, IBM ATA100 FDB HDD-40 GB 9.5mm, Toshiba ATA100 SPS-DRV HD 60 GB (4200 rpm) SPS-DRV HD 60 GB (5400 rpm) SPS-DRV HD 80 GB (4200 rpm)

Removing the Speaker Assembly
NOTE: The following speaker assembly removal procedures apply only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 Series notebooks. The HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 Series notebook speakers are integrated into the top case. Refer to the Removing the Top Case section later in this chapter for procedures on removing the top case and speakers on the HP Pavilion 5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 Series notebooks.
1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the M2.56.0mm screw that secures the speaker assembly to the top case. 4. Disconnect the 4-wire cable from the switchboard PCA.
Figure 2-11. Removing the Speaker Assembly

Removing the Keyboard

1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the four M2.54.0mm screws that secure the keyboard to the top case. 4. Lift up on the keyboard at the switchboard PCA end, and then pull it toward the display assembly to release the tabs from the top case. 5. Turn the keyboard over, and then disconnect the motherboard cable. 6. Remove the keyboard.

Reassembly Notes

CAUTION: Do not excessively bend or fold the keyboard cable. Excessive flexing can damage the keyboard cable connectors.
Lay the keyboard face down on the top case, forward of its normal position, and then reconnect the keyboard cable. Slide the metal tabs on the bottom of the keyboard into their slots in the top case, and then lower the keyboard into place.
Figure 2-12. Removing the Keyboard
Removing the Switchboard PCA
NOTE: This section applies only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 1 Phillips screwdriver Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively. 4. Remove the M2.54.0mm screw that secures the keyboard, and then switchboard PCA to the top case (page 2-16). 5. Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then disconnect the underside motherboard cable.
Figure 2-13. Removing the Switchboard PCA
NOTE: This section applies only to HP Pavilion 5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure

Replacing Components on a Bottom Case

Reassembly Procedure

1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial number label, and install a new overlay, or create a new serial number label using the steps below. 4. Follow the Reassembly Notes on page 2-52.
Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vii) under Support/Service in Technical Support Information. The latest version includes fields for warranty period and manufacturing location. Store the template with other Word templates on a PC connected to a laser printer.
5. Open a new document based on the serial label template. 6. Enter the information from the old serial label, and then print the new label on plain white paper. (The new label does not have barcodes.) 7. Carefully cut out the new serial label just inside the border, and then place it into the inner recess in the bottom case. (The bottom of the label goes toward the front of the case). 8. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case. 9. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label.
HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG TW711A1234

Made in Taiwan

Figure 2-38. Example of Serial Number Label
Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. CAUTION: Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.
1. Carefully remove both antennas from the old bottom case. 2. Route both antenna cables through the new bottom case as shown below. Make sure you leave enough room at the cable connector end to connect to the Mini PCI card.

1. Insert the BIOS floppy disk in the floppy disk drive. 2. Turn on the notebook and allow it to boot from the BIOS floppy disk.
If the notebook does not turn on at all, do the following to boot from the BIOS floppy disk: a. Unplug the AC adapter. b. Press and hold Fn+B. c. Plug in the AC adapter. d. Release Fn+B. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebooks parallel port. See the wiring diagram below.
3. The display goes blank for a minute or more while the BIOS is reprogrammed.
NOTE: If you plugged in a boot block jumper, unplug it before the notebook automatically reboots.
4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version. If necessary, download the latest BIOS version and reprogram the BIOS IC.
Figure 2-41. Boot-Block Jumper
Removing Other Components
(Service Partners Only) Required Equipment 0 and 1 Phillips screwdrivers Small flat-blade screwdriver
1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the assemblies, and then follow the additional steps listed in the table below.
Table 2-5. Removing Components Component

Battery, CMOS

Keyboard cover(page 2-13) Speaker (page 2-15) Keyboard (page 2-16) Switchboard PCA(page 2-19) CD/DVD (page 2-20 Display (page 2-23) Top case (page 2-26) Floppy (page 2-32) Heat sink (page 2-40) Motherboard (page 2-50) See page 2-3 See page 2-3 See page 2-3 See page 2-44 See page 2-23. Keyboard cover(page 2-13) Speaker (page 2-15) Keyboard (page 2-16) Switchboard PCA(page 2-19) CD/DVD (page 2-20 Display (page 2-23) Top case (page 2-26) Heat sink (page 2-40) Floppy (page 2-32) Motherboard (page 2-50) See page 2-32

Additional Steps

Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the Control Panel.
Case, bottom Case, top CD/DVD drive CPU module Display assembly Doors, PCMCIA

See page 2-3

Floppy drive

Component

Guide, HDD

Infrared General problems Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors. Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard
Wireless General problems
Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings.
Mini PCI card Antenna PCAs Motherboard
Make sure all cables are properly connected to Mini PCI card and motherboard. Check for damaged coaxial cables or connectors.
One-Touch button problems Buttons not working properly Make sure correct applications are associated with buttons in One-Touch tab of Keyboard in Control Panel. Make sure Onscreen Display is enabled in One-Touch tab of Keyboard in Control Panel. Keyboard cover Switchboard PCA Motherboard
On-screen display does not appear when button is pressed PCMCIA General problems
Restart notebook. Try card in another computer. If card requires an IRQ, make sure one is available. In Device Manager, refresh device list and check for conflicts. Download current drivers from card manufacturers Web site
PCMCIA socket Motherboard
Using a flashlight, look for bent pins inside the PCMCIA socket. For model XE4500, if only one slot is affected, replace PCMCIA socket. If both slots are affected, replace motherboard.
AC adapter Does not power noteboo Make sure AC adapter has correct power rating. Try another AC adapter, if available. Motherboard Evidence of spilled liquid Bent or broken connectors, or burnt component Motherboard cracked. Declared to be caused by customer abuse. Declared to be caused by customer abuse. Declared to be caused by customer abuse. AC adapter Motherboard AC adapter cannot be repaired and must be replaced.
Miscellaneous Clock loses time
Plug in AC adapter for 24 hours to charge CMOS battery. Always set notebook on a flat surface, so air can flow freely around and underneath it. Make sure air vents are not blocked. Games and other programs that drive CPU usage toward 100% can contribute.
CMOS battery Motherboard Heat sink
Charge CMOS battery. Check heat sink for damage or proper fan operation. Check thermal contact between CPU and heat sink. Replace thermal pad if needed.
Notebook gets abnormally hot
Notebook pauses or runs sluggishly
May be normal Windows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press ctrl+alt+del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up (you can hear this). Use Control Panel to modify hard disk power settings. Check for overheatingsee previous symptom. If notebooks hard drive frequently runs (as indicated by hard drive light on front of notebook) while notebook appears to be paused or running slowly, consider installing additional SDRAM. Make sure hard drive has adequate free space. Delete temporary and unneeded files.

If the BIOS detects a terminal error condition, it halts POST after issuing a beep code and/or displaying a message (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3-4. POST Terminal-Error Beep Codes Beep Codes
1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1

POST Description

One short beep before boot Search for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute code from ROM Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize local bus IDE Initialize Power Management

Beep Codes

1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3
Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller (on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize extended memory for ROMPilot Initialize interrupt vectors POST device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice

Press <F1> to resume, <F2> to Setup, <F3> for previous
Displayed after any recoverable error message Press <F1> to start the boot process or <F2> to enter BIOS Setup and change the settings Press <F3> to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS copied to shadow RAM
Press <F2> to enter Setup PS/2 Mouse System BIOS shadowed UMB upper limit segment address: nnnn Video BIOS shadowed
Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 105) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to exercise PCMCIA functions (For details, see the Sycard Technology Web site http://wwwsycardcom/). The PCCtest product contains these components: PCCtest 450 or 460 (revision 1.05) PC card PCCtest 450/460 software disk (Software updates are available at the Sycard Technology Web site) Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. Use the following tests to check the function of the notebooks PCMCIA slots See the Sycard documentation for details about running the tests.
Table 3-6 Sycard PCCtest Commands Slot All notebook models (PCI 1520) Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to tell how well they are working or if they need replacement Installing the WMI Package The WMI package is either preinstalled on the notebooks hard disk or can be downloaded from http://wwwhpcom/toptools (the contents are the same in both cases) The package must be properly installed before it can be used To install the WMI preloaded on the hard disk:

1. Start Windows, if it is not already running. 2. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.
Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): select Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help
Uninstalling the WMI Package
1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings It is independent of the operating system Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: select Start > Turn Off Computer > Restart. (If necessary, you can press ctrl+alt+del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate.
Press the left and right arrow keys to move among menus. Press the up and down arrow keys to move among parameters in a menu. Press F5 or F6 to move through values for the current parameter, or press enter to change a setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings. NOTE: The listings in the following table are for the initial BIOS release and might differ somewhat for other models
Table 3-7 BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002)

Main Menu

BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Service ID UUID MAC Address
Shows the current BIOS version Sets the time using 24-hour format Values set take effect immediately Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format) Sets the language for BIOS Setup Sets the hard disk drive type and various parameters Shows the extended memory size For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service Displays the value of the 16-byte UUID (Universally Unique ID) as 32 hex characters Displays the MAC network address of the internal (wired) LAN, if present

No No No No No No No No No No Yes Yes Yes Yes Yes Yes No
CPU, P4 1.7 GHz Northwood uFCPGA CPU, P4 1.8 GHz Northwood uFCPGA CPU, P4 2.0 GHz Northwood uFCPGA CPU, Cel-M 1.6 GHz Northwood uFCPGA CPU, Cel-M 1.7 GHz Northwood uFCPGA CPU, Cel-M 1.5 GHz Northwood uFCPGA CPU, Cel-M 1.8 GHz Northwood uFCPGA CPU, P4 1.9 GHz Northwood uFCPGA Overlay, serial label Cord, Pwr, Austr ABG (2w) Cord, Pwr, US ABA (2w) Cord, Pwr, Europe ABB (2w) Cord, Pwr, Japan ABJ (2w) SPS-CORD AC PWR 2 WIRE-PRC Cord, Pwr, UK (EPSR) For Hong Kong (2w) SPS-ENCLOSURE BASE FF
317433-001 317434-001 317435-001 317436-001 317437-001 317438-001 317439-001 317440-001 317441-001 317442-001 317443-001 317443-002 317443-021 317443-031 317443-041 317443-051 317443-061 317443-071 317443-081 317443-091 317443-101 317443-111 317443-121 317443-131 317443-141 317443-151 317443-161 317443-171 317443-181 317443-201 317443-211 317443-221 317443-231
SPS-ENCLOSURE BASE DF 128MB DDR266B 256MB DDR266B 512MB DDR266B Kit, rubber foot and screw plug Thermal pad, set Panel, IR1F w/o IR & w/button Panel, IR1F w/o IR & w/o button Panel, IR1F w/IR & w/button Panel, IR1F w/IR & w/o button Keybd, US ENGLISH SPS-KEYBOARD-INTL SPS-KEYBOARD-EUR Keybd, UK Keybd, GERMAN Keybd, FRENCH Keybd, ITALIAN Keybd, SPANISH SPS-KEYBOARD-DEN SPS-KEYBOARD-NO SPS-KEYBOARD-SWE SPS-KEYBOARD-SWI SPS-KEYBOARD-FC SPS-KEYBOARD-PT SPS-KEYBOARD-TK SPS-KEYBOARD-GRK SPS-KEYBOARD-LA SPS-KEYBOARD-AR SPS-KEYBOARD-BEL SPS-KEYBOARD-BR SPS-KEYBOARD-HUN SPS-KEYBOARD-CZ SPS-KEYBOARD-SK

No Yes

Yes Yes Yes No No No No No No No No
No No No No No No No No No No No No No No No No No No
317443-251 317443-281 317443-291 317443-AA1 317443-AB1 317443-AD1 317443-BB1 317443-DD1 317444-001 317444-002 317444-011 317444-031 317444-061 317444-101 317444-111 317444-291 317444-AA1 317444-AB1 317444-AD1
SPS-KEYBOARD-RU SPS-KEYBOARD-THAI Keybd, JAPANESE SPS-KEYBOARD-PRC SPS-KEYBOARD-TAI SPS-KEYBOARD-KO SPS-KEYBOARD-HE SPS-KEYBOARD-ICL Cord, Pwr, US ABA (2w) SPS-CORD AC PWR 2 WIRE-INTL Cord, Pwr, Austr ABG (2w) Cord, Pwr, UK (EPSR) For Hong Kong (2w) SPS-CORD AC PWR 2 WIRE-IT SPS-CORD AC PWR 2 WIRE-SWE SPS-CORD AC PWR 2 WIRE-SWI Cord, Pwr, Japan ABJ (2w) SPS-CORD AC PWR 2 WIRE-PRC SPS-CORD AC PWR 2 WIRE-TAI SPS-CORD AC PWR 2 WIRE-KO

Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HPs cosmetic quality specifications. Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays:
1. View the notebook under the customers normal operating conditions.
This means that if the customer uses the unit predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality.
2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that might call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer understands that cosmetic variations might also exist on the replacement display, and might require the customer to use a work-around to obscure the cosmetic imperfection. 4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-around solutions that are reasonable and appropriate for the individual customer Customers who must have a more perfect display solution should consider switching to a notebook with a DSTN display.

HP Pavilion ze5200 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC

Technology Code KE

Service Manual
2003 Hewlett-Packard Company
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided as is without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Service Manual First Edition January 2003 Reference Number: N1050v/N1010v/2500/2100/1100/ze5200/ze4200/ze4100 Document Part Number: 319733-001

Contents

Product Information.... 1-1
Features.....1-15 Operation.....1-18 Turning the Notebook On and Off....1-18 Checking the Status of the Notebook...1-19 Using Fn Hot Keys....1-20 Resetting the Notebook....1-21 Specifications....1-22 Internal Design....1-27
Removal and Replacement.... 2-1
Disassembly Flowchart.....2-3 Removing the Battery (User-Replaceable)...2-4 Removing a SDRAM Module (User-Replaceable)...2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable)..2-6 Removing the Hard Disk Drive (User-Replaceable)...2-7 Replacing Small Parts (User-Replaceable)...2-9 Removing the Keyboard Cover (User-Replaceable)..2-10 Removing the Speaker Assembly (User-Replaceable)...2-12 Removing the Keyboard (User-Replaceable)...2-13 Removing the Switchboard PCA (User-Replaceable)...2-15 Removing the CD/DVD Drive (User-Replaceable)...2-16 Removing the Display Assembly (Authorized Service Providers Only).2-17 Removing the Top Case (Authorized Service Providers Only)..2-20 Removing the Floppy Drive (Authorized Service Providers Only)..2-22 Removing the Infrared (I/R) PCA (Authorized Service Providers Only)..2-24 Removing the Heatsink (with Fan) (Authorized Service Providers Only)..2-26 Removing the CPU Module (Authorized Service Providers Only)..2-28 Removing the Motherboard (Authorized Service Providers Only)..2-30 Replacing Components on a Bottom Case....2-34 Repairing the BIOS IC (Authorized Service Providers Only)..2-36 Removing Other Components (Authorized Service Providers Only)...2-38

Memory

Operating System Power States Processor* Memory
Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 512 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. HP Pavilion ze4100 Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6-, 1.7-, and 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.
Operating System Power States

Processor* Memory

Operating System Power States Processor*
Compaq Evo Notebook N1010v Celeron (1.6- and 1.8-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. Compaq Presario 2100 Pentium 4-M (1.8-, 1.9-, and 2.0-GHz) Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) Athlon (1.46-, 1.53-, and 1.67-GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.
Compaq Presario 2500 Pentium 4-D (2.0-, 2.4-, and 2.6-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. Compaq Presario 1100 Celeron (1.6- and 1.8-GHz)

Keyboard and Pointing Device

LAN (certain models)

Modem (certain models)
Software-based modem. Data speed: 56 Kbps (V.92) maximum. Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4. Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29, V.21. Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend on country. Raw data rate: 1, 2, 5.5, or 11 Mbps. Transmitter output: 15 dBm typical (approx. 30 mW), 16 dBm max (approx. 40 mW). Receiver sensitivity: 84 dBm typical. Range: up to 100 m (300 ft) or more, depending on environment and conditions. On-off button and indicator. Mini-PCI interface. 9-pin, 115,200-bps serial. 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support. S-video TV out (certain models). PS/2 keyboard/mouse. 4-Mbps IrDA-compliant infrared port (certain models). IEEE-1394 (certain models). Universal serial bus (USB 1.1), two ports. One or two 16-/32-bit PC Card slots, Type II or III, CardBus enabled. Optional port replicator (certain models). User and administrator passwords. System password. PC identification displayed at boot. WMI-accessible electronic serial number. Kensington MicroSaver lock slot. Operating temperature: 5 to 35 C (41 to 95 F). Operating humidity: 20 to 90 percent RH (5 to 35 C). Operating altitude: up to 3000 m (10,000 ft) at 25 C (77 F). Storage temperature: 20 to 50 C (4 to 122 F). CPU: Intel Mobile Pentium 4 processor-M. Core logic: ALI 1671/1535+ chipset. Display controller: ATI Mobility Radeon M6-C/P. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. or CPU: Intel Mobile Celeron processor. Core logic: VIA Twister-T + VT8231 chipset. Display controller: S3 Savage Pro integrated in core logic. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: O2Micro 6912. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. LAN: VIA Phy, MAC integrated in core logic. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset.
Wireless LAN (certain models)

Input/Output

Expandability Security Features

Environmental Limits

Major ICs

Table 1-8. Accessories

Figure 2-1. Disassembly Flow

Removing the Battery

(User-Replaceable)

Required Equipment

Removal Procedure
Slide the batterys release latch, then pull the battery out of its compartment.
Figure 2-2. Removing the Battery

Removing a SDRAM Module

The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed.
Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
Handle the SDRAM module only by its edges and provide proper grounding, or you might damage the module through electrostatic discharge. Required Equipment
#1 Phillips screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then remove the door. 3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module pops up). 4. Carefully pull the SDRAM module out of the connector.
Figure 2-3. Removing an SDRAM Module Reassembly Notes
Carefully press the SDRAM module into the connector at an angle of about 30, until it is fully inserted. Then press down on both sides of the SDRAM module until the latches snap closed.
Removing the Wireless LAN Mini-PCI Card
Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook.
Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. Required Equipment
#0 Phillips screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the Mini-PCI door, and then remove the door.
Be careful when connecting and disconnecting the antenna cables from the mini-PCI card. Damaged cables or connectors can degrade notebook performance.
3. Disconnect the two antenna cables from the mini-PCI card. 4. Press outward on the latches at the sides of the mini-PCI card to release it (the mini-PCI card pops up). 5. Carefully pull the mini-PCI card out of the connector.

Part Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook) Rubber cover, docking port (XE4500 only) Cover, modem port Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the recess. On the bottom of the notebook, loosen the screws that secure the mini-PCI door to the bottom case and then remove the door. On the bottom of the notebook, loosen the screws that secure the SDRAM module door to the bottom case and then remove the door. Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. Grasp the rubber docking port cover with your fingers and gently remove it. To replace, firmly press the docking port cover into the opening in the bottom case. Insert a small flat-blade screwdriver at the top of the cover and gently pry it loose. To replace, insert the cover into the modem port opening.
Removing the Keyboard Cover
#1 Phillips screwdriver. Small flat-blade screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover. Gently pry up the hinge covers if needed, being careful not to damage the plastics or wireless antenna underneath.
Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges. Damaging either antenna PCA can degrade notebook performance.
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover.

Screw, M2.54mm (2)

Figure 2-7. Removing the Keyboard Cover Reassembly Note
Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place.

Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the Control Panel.

See page 2-34.

Component Guide, HDD
Heatsink (with fan) Keyboard Panel, wireless
PCA, I/R PCA, left and right antennas (wireless models only)
Removal Procedure Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-26. See page 2-13. Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-24. Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-26). Floppy (page 2-22). Motherboard (page 2-30) Bottom case (page 2-34). See page 2-30. See page 2-13. Keyboard cover (page 2-10). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-26). Floppy (page 2-22). Motherboard (page 2-30). See page 2-12.
Additional Steps When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws.
Press the tabs on both sides of the panel and then lift it from the bottom case.
Disconnect the front antenna PCA cables from the mini-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the two antenna PCAs.
PCA, motherboard PCA, switchboard Socket, PCMCIA
1. Remove the two screws attaching the socket to the motherboard. 2. Unplug the PCMCIA socket from the motherboard.

Speaker assembly

Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: ASP support information Troubleshooting information

! ! ! !

Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). e-Diagtools diagnostic program (page 3-18). Power-on self-test (page 3-19). Sycard PCCtest 450/460 PC card (page 3-25). Windows Management Instrumentation (page 3-26). BIOS Setup utility (page 3-26).

Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
Important Parts damaged by customer abuse are not covered by the warranty.
Troubleshooting the Problem
Record pertinent information about the notebook: Model and serial number. Operating system and version. Software version (stored in hidden file c:\version.inf). BIOS version. Accessories and peripherals used.

Analyze the problem:

Observe Symptoms. Using the customers information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. Separate Problems. If there are multiple symptoms, separate them into distinct problems. Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.
The e-Diagtools diagnostic program tests most of the notebooks components using automatic and interactive tests, and is your primary troubleshooting tool. Other tools include the power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the notebooks problem. The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms.
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests: e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). and
Function Tests. Run tests that check the repaired function, such as those in e-Diagtools (page 3-18).
Failed Tests. Run any other tests that failed during troubleshooting.
Suggestions for Troubleshooting
Table 3-2. Scope of Diagnostic Tools

Repair Center: Likely Causes Battery. Motherboard.
Repair Center: Comments Battery capacity often decreases after a year or more.

Battery.

Battery or contacts. Motherboard. Battery.
Battery or contacts. AC adapter. Motherboard. Heatsink.
Check battery and AC adapter. Check heatsink.
Symptom AC adapter does not power notebook. Battery indicator is inaccurate.
Call Center: Suggestions Try another AC adapter, if available. Time Remaining is an estimate based on notebooks power use at that moment. It therefore depends on current task, and assumes power will be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains. Close all applications before entering (or allowing notebook to enter) Standby or Hibernation mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook wont suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never.
Repair Center: Likely Causes AC adapter. Motherboard.
Repair Center: Comments AC adapter cannot be repaired, and must be replaced.
Standby/resume General problems.
Notebook resumes slowly from Standby mode.
Does not suspend to Standby mode as expected.
Does not automatically enter Hibernation mode as expected.
Symptom Display Dark display, no light.
Call Center: Suggestions Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor.

10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an email connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent. e-Diagtools for Windows can also update the version of e-Diagtools on your notebooks hard disk. In e-Diagtools for Windows, use the e-Diagtools menu. If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

Interpreting the Results

The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test shows a recommended replacement part. To help interpret the results of the e-Diagtools tests, refer to the following: e-Diagtools Support Ticket on page 3-19. Replaceable Module Diagram on page 1-27 Functional Structure Description on page 1-28
This combined information should enable you to determine which of the notebooks components require service.

Power-On Self-Test

Note If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST messages.
When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebooks operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. Note that not all POST messages indicate a failure in the notebooksome messages are for information only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools.

Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 1.05) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC card that works with test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com). The PCCtest product contains these components: PCCtest 450 or 460 (revision 1.05) PC card. PCCtest 450/460 software disk. (Software updates are available at the Sycard Technology Web site.) Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card.
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. Use the following tests to check the function of the notebooks PCMCIA slots. See the Sycard documentation for details about running the tests.
Table 3-6. Sycard PCCtest Commands
Slot Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80
All notebook models (PCI 1520)
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing. A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to tell how well they are working or if they need replacement.
Installing the WMI Package
The WMI package is either preinstalled on the notebooks hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used. To install the WMI preloaded on the hard disk: 1. Start Windows, if it is not already running. 2. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.

Using WMI

For a complete description of how to use WMI, see the following documentation provided with the notebook: A README.TXT file: click Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me. A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): click Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help. 1. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.

Uninstalling the WMI Package

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings. It is independent of the operating system.
Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: Press the LEFT and RIGHT arrow keys to move among menus. Press the UP and DOWN arrow keys to move among parameters in a menu. Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings.
Note The listings in the following table are for the initial BIOS release and might differ somewhat for other models.
Table 3-7. BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002). Main Menu BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Main Menu Service ID UUID MAC Address System Devices Menu Video Display Device Description Shows the current BIOS version. Sets the time using 24-hour format. Values set take effect immediately. Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format). Sets the language for BIOS Setup. Sets the hard disk drive type and various parameters. Shows the extended memory size. For a Pentium processor with a serial number, makes the serial number available to software. Displays the serial number as shown on the back of the notebook. Displays the PC ID String stored in the reserved part of RAM. Description Displays an identifier used for repair service. Displays the value of the 16-byte UUID (Universally Unique ID) as 32 hex characters. Displays the MAC network address of the internal (wired) LAN, if present. Description Sets whether the built-in display automatically switches to an external display, if one is detected. Default Detected automatically. Detected automatically. Detected automatically. Default Auto Detected automatically. Detected automatically. Detected automatically. Disabled. Detected automatically. Default Detected automatically.

Reference Information

This chapter includes the following reference information: Password removal policy. Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. It might not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebooks actual and current owner. This requires a sales receipt showing the notebook serial number and owners name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests might require a court order prior to our participation.) Further, the entity removing the password must log the name, serial number and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook.
Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HPs cosmetic quality specifications. Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customers normal operating conditions. This means that if the customer uses the unit predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that might call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer understands that cosmetic variations might also exist on the replacement display, and might require the customer to use a work-around to obscure the cosmetic imperfection. 4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for the individual customer. Customers who must have a more perfect display solution should consider switching to a notebook with a DSTN display. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented.

Table 5-1. LCD Guidelines
Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed
Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in). Discoloration (b) Polarizer bubbles, dents Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.)
7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots.
Service Notes and Obsolete Parts
Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web sitesee page vi.

Part Number 319733-001

Printed in U.S.A. 01/03