Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Introduction..... 2 Purpose..... 2 Audience..... 2 System requirements and prerequisites.... 2 System requirements.... 2 Installation..... 3 Installing Windows XP Service Pack 2... 3 Preparing for installation.... 3 Installing the operating system and system software.... 4 Preparing for installation.... 4 Installing drivers and enhancements... 4 Appendix A: System ROM versions... 5 Determining the ROM version using Setup... 5 Determining the ROM version using HP Diagnostics for Windows... 5 Determining the ROM Version Using Windows System Information... 6 Determining the ROM version using QuickLaunch Buttons for Windows.. 6 Creating a ROMPaq diskette.... 6 Upgrading the ROM.... 6 Appendix B: SoftPaqs.... 7 Unpacking a SoftPaq file.... 7 Appendix C: Observed anomalies.... 8 Bluetooth..... 8 Quick Launch Buttons.... 8 Third Party Applications.... 8 Appendix D: Questions and answers.... 9 For more information.... 10

Introduction

Purpose
This document focuses on the testing and support provided by HP for Microsoft Windows XP and Service Pack 2 on HP business notebook products. Service Pack 2 (SP2) is the latest and most comprehensive update available for Microsoft Windows XP. SP2 is considered a recommended upgrade; we suggest that each customer review SP2 documentation, and then determine whether to deploy SP2 based on individual company needs.

Audience

This document is intended for HP personnel and customers needing information on Microsoft Windows XP and Service Pack 2 on HP business notebook products.
System requirements and prerequisites

System requirements

Information regarding minimum hardware requirements for installing Microsoft Windows XP SP2 is available at http://support.microsoft.com/default.aspx?pr=windowsxpsp2. Supported Systems Compaq nc8000 Compaq nc6000 Compaq nc4000/nc4010 Compaq nx5000 Compaq nx7000/7010 Compaq nx9000 Compaq nx9005 Compaq nx9010 Compaq nx9105 Compaq nx9100/9110 Compaq nx9500 Evo N800 Evo N620c Evo 610c Evo 410c
IMPORTANT Back up all user data prior to installing Microsoft Windows XP SP 2.
You will need the following items before installing: A supported system with Microsoft Windows XP o o Windows XP OS License for each PC SP2 is available through Windows update, as a download from the Microsoft website, or on CD from Microsoft. Microsoft Windows XP Service Pack 2
The latest HP Support Software CD containing updated drivers and deliverables described in the section Installation of HP Drivers and Enhancements o Optionally, the software can be downloaded from the HP website at www.hp.com and burned onto a CD-R or CD-RW
Note The HP Support Software CD is updated monthly and available by annual subscription or as a one-time purchase. You can also download all files, including the most current available ROM for the platform, from the HP website www.hp.com. See Appendix A for information on determining the current ROM version and how to update.

Installation

Installing Windows XP Service Pack 2
IMPORTANT Follow the instructions in the order provided. Failure to complete these steps in the proper order can result in an unsuccessful or unstable installation.
This section provides guidelines for users who upgrade the preinstalled image of Microsoft Windows XP to SP2.

Preparing for installation

1. 2. 3. 4.

If docked, undock the unit. Disconnect all external peripherals and remove all PC card devices. Connect AC power. To check and upgrade ROM BIOS for each system, follow the steps below. Start the system using the current operating system (OS). Check the current ROM BIOS using Computer Setup or by pressing Fn+Esc after the OS boots. Compare the current ROM version date to the latest ROMPaq release date on the HP website to ensure that you have the most recent version. If you do not have the most recent version, install the latest system ROM BIOS.
Note Refer to the online download and installation instructions to complete the ROM upgrade.
Installing SP2 and system software updates
Preparing for installation -- installing drivers and enhancements
IMPORTANT Upgrade the system ROM before beginning the Windows XP Service Pack 2 installation.
Drivers and enhancements installation Perform the following steps: If necessary, unbundle the preinstalled image. (Refer to the documentation included with the system for instructions.) 2. Install SP2 (See note below).
Note Contact the Network Administrators to properly set up the networking and security components of Microsoft Windows SP2. Refer to the Microsoft website for complete SP2 installation instructions.
Install the updated drivers and enhancements from the HP Software Support CD or the HP website at http://www.hp.com/support/files. See Table 1 for additional information.
Table 1 Minimum Versions of Necessary Drivers and Enhancements (along with recommended installation order)
Windows XP SP2 software components
Support Software for Bluetooth by hp Support Software for Bluetooth MultiPort Module Quick Launch Button Software System Enhancements for SP2

Platforms

All supported platforms All supported platforms All supported platforms All supported platforms

Version

3.00 C 3.00 B 5.00 A 1.00 A

Restart the notebook PC.

Appendix A: System ROM versions
Determining the ROM version using Setup
Note The ROM versions listed in this document are current as of the white paper publication date.

Use the HP Setup utility or HP Diagnostics for Windows to determine the system ROM version. Refer to Table 2 for the current ROM version.

Table 2 ROM versions

Portable family
HP Compaq nc4000/nc4010 HP Compaq nc6000 HP Compaq nc8000 HP Compaq nx5000 HP Compaq nx7000/7010 HP Compaq nx9000 HP Compaq nx9005 HP Compaq nx9010 HP Compaq nx9105 HP Compaq nx9100/9110

Current ROM version

F.2A F.0F F.0F F.0B F.42 KG.M1.17 KA.M1.59 KH.F.23 F.12 F.21
! A block cursor displays in the upper right corner of the screen during startup.

1. 2. 3. 4. 5. 6. 7.

Press F10 when the block cursor displays. Scroll down using the down arrow key to highlight View System Information and press Enter. The System Information prompt appears. Make note of the ROM date and compare it to the date in Table 2. Press Esc to exit the ROM information screen. Scroll down using the down arrow key until Exit without Saving Changes is highlighted. Press Enter. Press F10 to confirm exiting the HP Utilities. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix. Otherwise, proceed to Upgrading the ROM.
Determining the ROM version using HP Diagnostics for Windows

1. 2. 3. 4. 5.

If Diagnostics for Windows is installed on the notebook PC, the following steps can be used to determine the ROM version. Click StartSettingsControl Panel. Double-click the Diagnostics icon. Click the system icon (the leftmost icon on the icon bar near the top of the window). Scroll through the list until the System ROM information appears. Make note of the ROM version and compare it to listings in Table 2.
Close Diagnostics for Windows by clicking on the X in the upper right corner of the Diagnostics window.
If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM.
Determining the ROM Version Using Windows System Information
Click StartAll ProgramsAccessoriesSystem ToolsSystem Information under Windows XP. Scroll through the list until the BIOS Version/Date information appears. Make note of the ROM version and compare it to listings in Table 2. 3. Close Windows System Information by clicking on the X in the upper right corner of the window.

Determining the ROM version using QuickLaunch Buttons for Windows
Press Fn (Function) and Esc (Escape) keys simultaneously. HP System Information window appears which includes the System BIOS information. Make note of the ROM version and compare it to listings in Table 2. 3. Close HP System Information by clicking OK.
Creating a ROMPaq diskette
Download the ROMPaq SoftPaq from http://www.hp.com/support/files After downloading the appropriate SoftPaq from the HP website, follow the instructions on the download page to create a ROMPaq diskette.

Upgrading the ROM

Connect the computer to external power. Place the ROMPaq diskette into the diskette drive and restart the computer. Press Enter at the Welcome to ROMPaq screen. Press Enter to select the System ROM. Press Enter to select the most current firmware image. Press Enter to continue. Press Enter to start the ROMPaq upgrade.
Turn off the computer after the system ROM has been successfully reprogrammed.

Appendix B: SoftPaqs

Unpacking a SoftPaq file
Several switches can be used when unpacking a SoftPaq file. Sp#####.exe pdf f<path> -s SP####.exe is the Softpaq to unpack. -pdf is a run time switch that overrides the build parameters. -f<Path> is a run time switch that overrides the default path set at build time. -s instructs the package to unpack in silent mode skipping the welcome, license and directory screens.
Descriptions of the software used on HP Compaq notebook PCs are listed in Table 3.
Table 3 SoftPaq descriptions
Hot Key Support ADI SoundMax Audio Driver Ethernet Drivers Modem Drivers ATI Video Drivers Synaptics TouchPad Driver System Enhancements System ROMPaq Quick Launch Button Software HP WLAN W400-W500 Driver HP WLAN W400-W500 Atheros Client Utility

Description

Allows users to access BIOS and Operating System features. Enables the integrated Audio hardware. Enables integrated NIC devices select models. Enables integrated modem devices select models. Enables the integrated video software. Provides added functionality for the touchpad device. Provides users with a compilation of hardware-enabling operating system enhancements and fixes. System Firmware Enables the Quick Launch Buttons on the internal keyboard. Enables integrated WLAN in select models. Utility for configuring WLAN settings.
Appendix C: Observed anomalies

Bluetooth

Anomaly: Unable to connect to Bluetooth devices. Description: Pairing issues are experienced when attempting connection. Systems Affected: All models Resolution: Install the latest version of Support Software for Bluetooth.

Quick Launch Buttons

Anomaly: Unable to uninstall using Windows Add/Remove Programs. Description: An error message appears when Quick Launch Buttons is uninstalled using Windows Add/Remove Programs Systems Affected: All models Resolution: Update to the latest version of Quick Launch Buttons.

Third Party Applications

Anomaly: Some third party applications may not function properly under SP2. Description: Certain applications, utilities and Web pages may be adversely affected by the new security settings associated with SP2. Systems Affected: All models Resolution: For additional information regarding 3rd party applications, refer to the Microsoft website at http://support.microsoft.com/default.aspx?pr=windowsxpsp2.
Appendix D: Questions and answers
Q. A. Q. A. When is Microsoft releasing Windows XP SP2? Microsoft is expected to make Windows XP SP2 generally available on August 25, 2004. Will HP be changing its factory installed images to SP2? HP will update the pre-installed Windows operating systems on business notebook products lines from Windows XP SP1a to Windows XP SP2 during the 4th quarter of 2004. This is considered a critical update. Why is Windows XP SP2 so important? Security has become the number one issue for Microsoft. Windows XP SP2 will contain new technology that can help reduce the risk of security threats. What security fixes will be included in Windows XP SP2? Microsoft will rollup the security fixes released for Windows XP prior to the availability of Windows XP SP2 in addition to some new features. For more information on Windows XP SP2 please visit:

Q. A. Q. A.

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx
Is there a website where I can get information about HP systems and Windows XP SP2?
http://www.hp.com/go/windowsxp
For more information on HP systems and Windows XP SP2 please visit:

For more information

To learn more about HP business notebooks, contact your local HP sales representative or visit our website at: http://www.hp.com/go/notebooks To learn more about HP systems, visit our website at: http://www.hp.com/go/windowsxp Support for Windows XP SP2 is available from Microsoft at:
http://support.microsoft.com/default.aspx?pr=windowsxpsp2
2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 5982-8315EN, 08/2004

HP Notebook Hard Drive Measures of care, diagnosis and maintenance
Introduction..... 2 HP Notebook LidSwitch Policy.... 3 Notebook F10 Setup Hard Drive Self-Test.... 3 Minimum System BIOS Required... 4 Hard Drive Mounting Screw.... 4 HP Recommendations for Notebook Users.... 5 Hard Drive Troubleshooting Flowchart.... 6

Introduction

HP has a passion to continuously improve upon the customer experience. This white paper explains the measures that HP is providing to its customers to reduce the risk of hard drive failure. These measures include a new power management policy, an enhanced hard drive self-test, and recommendations for maintaining software integrity. The hard drive in the notebook is in some respects a very fragile device. In each new generation of hard drives, the manufacturers have made significant improvements to the drives susceptibility to shock events. However, if the drive is exposed to shock events beyond the set specifications, the hard drive can fail. Shock events can cause read/write head misalignment, or contact between the read/write heads and the media, resulting in symptoms such as a clicking noise, the failure to complete servo, and/or an inaccessible boot device. Typically, such symptoms result from a significant bump or drop that occurs While the notebook is turned off (non-operational shock). - or While the unit is turned on and the hard drive is reading or writing data (operational shock). Shock events may cause any of the following errors to be displayed: Non-system disk No boot device 1720 and/or 1782 errors Hard drive performance can also be degraded if file fragmentation is not reduced by regular software maintenance. Over time, the hard drive file structure can become fragmented due to continuous creating, editing, copying, and deleting of files. New data is written to the hard drive on a first available space basis. Fragmentation occurs when all of a given application or file is not stored contiguously on the hard drive. When a file is fragmented, the hard drive throughput performance is impacted because the hard drive reading/writing heads have to seek the data from multiple locations across the hard drive. Other types of hard drive performance issues that mimic hard drive failure are due to software problems. Such software problems include but are not limited to viruses, application and/or operating system bugs, and/or file corruption. The most difficult to trace of them all is file corruption, because of how easily it can occur. For instance, powering off the notebook before the operating system shuts down can create corrupted boot files, resulting in symptoms such as blue screens and continuous reboots. HP addresses these issues with the following measures.
HP Notebook LidSwitch Policy
The opportunity for operational shock is at its greatest when an end user is mobile with his or her notebook. Therefore HP has released a utility, the HP Notebook LidSwitch Policy, that works in conjunction with the Microsoft Windows API for power management. This enhancement allows the notebook to go into Standby mode when the display lid is closed while the notebook is operating from the internal battery pack, e.g., on DC power, away from a docking device or external power supply running on AC power. HP recommends use of this SoftPaq on all currently shipping notebooks. The HP Notebook LidSwitch Policy is available from the following URL: http://welcome.hp.com/country/us/en/support.html After installing the application, access the HP Notebook LidSwitch Policy by selecting Start >

Programs > HP Notebook LidSwitch Policy. The following options are displayed:
Display status Enable HP Notebook LidSwitch Policy Note 1: The HP Notebook LidSwitch Policy utility will not invoke Standby on an AC-powered notebook having the display lid closed that subsequently transitions to DC power. The notebook must first be undocked or removed from AC power before the display lid is closed. Note 2: The Microsoft Windows 2000 and Windows XP operating systems provide a feature called Lid Switch Standby. However, it operates whether the notebook is operating on AC power or on DC power. Since the purpose of docking is to allow the user to connect to AC power, close the notebook display, and use an external keyboard and monitor, activating Standby upon lid closure in this scenario is not an acceptable option.
Notebook F10 Setup Hard Drive Self-Test
HP has enhanced the Hard Drive Self-Test routine which is accessible via the notebooks F10 Setup Tools menu. The new routine of the hard drive self-test increases its ability to detect a fault and fail the hard drive. The short and long versions of the hard drive self-test have been combined as one test option. Initiating the enhanced hard drive self-test includes the following: 1. The short test runs. If no errors occur, the long test automatically runs. 2. If no errors occur, SMART attribute checking automatically runs. 3. If a failure is detected in either of the tests, the process halts and failure occurs. Note: Either test may be aborted at any time by pressing the esc key. The F10 Setup Hard Drive Self-Test enhancement is available as a commercial notebook system BIOS upgrade. Please visit the HP Web site at http://welcome.hp.com/country/us/en/support.html to download the latest BIOS update. HP recommends the latest system BIOS upgrade be applied to all currently shipping notebooks, in addition to the Evo N400 and Evo N600 series. Refer to the following table for the absolute minimum system BIOS required by each platform.
Minimum System BIOS Required
Notebook Platform HP Compaq Business nc8000 HP Compaq Business nw8000 HP Compaq Business nc6000 HP Compaq Business nc4000 Series HP Compaq Business nx9000 Series HP Compaq Business nx5000 Compaq Evo N620c Compaq Evo N610c/v Compaq Evo N600c Compaq Evo N800c Compaq Evo N410c Compaq Evo N400c BIOS Version F.0A F.0A F.09 F.25 KG.M1.15 F.05 F.0E F.18 686DF F.14 F.14 686AW_2004.03.8A BIOS Date 12 Dec Dec Feb Feb Dec Feb Nov Dec Dec Mar Dec Mar 04
Hard Drive Mounting Screw
All HP and Compaq branded commercial and SMB notebooks come equipped with one or more hard drive mounting screws, which are designed to reliably support the installed hard drive. Therefore, these screws must be correctly installed at all times. Without the hard drive mounting screws, the chance of hard drive failure over time is greatly increased. Because the screws are an integral part of the design of the notebook, they should always be replaced after they are removed or when they are missing from the notebook altogether. Hard drive mounting screw kitWhenever one of the following commercial notebooks is serviced and one or more of the hard drive mounting screws are missing, they can be replaced from one of the following bulk screw kits (100 screws per kit): For N600c/N610c/N620c/Nc6000 models, use bulk HDD spare kit part number 360670-001. For N800c/N800v/N800w models use bulk HDD spare kit part number 360380-001. For HP Pavilion ze4300/ze4400/ze4500/ze5300/ze5400/ze5500 and HP Compaq nx9000/ nx9005/nx9010 models, use bulk HDD spare kit part number 361188-001. Note: Customers should contact their local service partner to obtain the hard drive mounting screws.

HP Recommendations for Notebook Users
Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. Upgrade to the latest system BIOS, as given in the F10 Setup Hard Drive Self-Test section. Whenever possible, adjust power management settings (power schemes) in Control Panel to permit the hard drive to be turned off when it will be unused for an extended period of time, e.g., when you are working in applications such as a word processor that executes primarily from electronic memory without having to access the hard drive very often. Perform the Defrag operation periodically to optimize the reading and writing of data to the hard drive. During Defrag, data is moved to contiguous space. As a result, movement of the hard drive reading/writing heads is decreased. Please refer to the following Microsoft Knowledge Base articles for information on how to defragment your hard drive: Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 Periodically use the Microsoft Recovery Console to run, at a minimum, the chkdsk /p /r commands to check your hard drive for any errors, bad sectors and/or recovery of readable information. Please refer to the following Microsoft Knowledge Base articles for information: Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 Install and maintain a virus protection program to prevent failures due to viruses. Regularly back up critical email and documents to removable media. Regularly check the HP Web site for system BIOS and driver enhancements.
Hard Drive Troubleshooting Flowchart
Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

5982-4726ENUC, 05/2004