Troubleshooting and Diagnostics... 3-1
Support by Authorized Service Providers...3-1 Troubleshooting....3-2 Checking for Customer Abuse....3-3 Troubleshooting the Problem....3-3 Verifying the Repair....3-4 Suggestions for Troubleshooting....3-5 Diagnostic Tools....3-18 e-Diagtools Diagnostic Program...3-18 Power-On Self-Test....3-19 Sycard PCCtest 450/460 PC Card (Optional)...3-25 Windows Management Instrumentation (WMI)...3-26 BIOS Setup Utility....3-26
Replaceable Parts.... 4-1 Reference Information... 5-1
Password Removal Policy.... 5-1 Hewlett-Packard Display Quality Statement... 5-2 Service Notes and Obsolete Parts.... 5-4

Figures

Figure 1-1. Front View..... 1-15 Figure 1-2. Back View.... 1-16 Figure 1-3. Bottom View.... 1-17 Figure 1-4. Resetting the Notebook.... 1-21 Figure 1-5. Replaceable Module Diagram.... 1-27 Figure 2-1. Disassembly Flow.... 2-3 Figure 2-2. Removing the Battery... 2-4 Figure 2-3. Removing an SDRAM Module.... 2-5 Figure 2-4. Removing the Mini-PCI Card... 2-6 Figure 2-5. Removing the Hard Disk Drive.... 2-7 Figure 2-6. Removing the Hard Disk Drive Tray... 2-8 Figure 2-7. Removing the Keyboard Cover.... 2-11 Figure 2-8. Removing the Speaker Assembly... 2-12 Figure 2-9. Removing the Keyboard... 2-14 Figure 2-10. Removing the Switchboard PCA.... 2-15 Figure 2-11. Removing the CD/DVD Drive... 2-16 Figure 2-12. Removing the Display Assembly.... 2-18 Figure 2-13. Removing the Top Case... 2-21 Figure 2-14. Removing the Floppy Drive... 2-23 Figure 2-15. Removing the I/R PCA.... 2-25 Figure 2-16. Removing the Heatsink (with Fan)... 2-26 Figure 2-17. Removing the CPU Module... 2-29 Figure 2-18. Removing the Motherboard... 2-31 Figure 2-19. Example of Serial Number Label.... 2-34 Figure 2-20. Replacing the Antennas.... 2-35 Figure 2-21. Removing a PCMCIA Door... 2-35 Figure 2-22. Boot-Block Jumper... 2-37 Figure 3-1. Basic Troubleshooting Steps... 3-2 Figure 4-1. Exploded View.... 4-2

Tables

Table 1-1. Notebook Products....1-1 Table 1-2. Product Comparisons....1-13 Table 1-3. Activating Power Modes...1-18 Table 1-4. Main Status Lights (front of notebook)...1-19 Table 1-5. Keyboard Status Lights....1-19 Table 1-6. Fn Hot Keys.....1-20 Table 1-7. Specifications....1-22 Table 1-8. Accessories....1-25 Table 1-9. Functional Structure Description...1-28 Table 2-1. Removal Cross-Reference...2-1 Table 2-2. Required Equipment....2-2 Table 2-3. Recommended Screw Torque Values...2-2 Table 2-4. Replacing Small Parts (User-Replaceable)...2-9 Table 2-5. Removing Components....2-38 Table 3-1. ASP Support Options....3-1 Table 3-2. Scope of Diagnostic Tools...3-5 Table 3-3. Troubleshooting Suggestions...3-6 Table 3-4. POST Terminal-Error Beep Codes...3-20 Table 3-5. POST Messages....3-23 Table 3-6. Sycard PCCtest Commands....3-25 Table 3-7. BIOS Setup Menus and Parameters....3-27 Table 4-1. Replaceable Parts....4-3 Table 4-2. Accessory Replaceable Parts....4-11 Table 4-3. Part Number Reference....4-12 Table 5-1. LCD Guidelines....5-3

Notebook Product * DC742A UUG DC743A ABB DC743A ABV DC743A ABZ DC743A UUG DC744A ABB DC744A ABT DC744A ABV DC744A AB7 DC744A AB9 DC744A AK8 DC744A UUG DC745A ABU DC746A ABB DC746A ABE DC746A ABF DC746A ABV DC746A ABY DC746A AB7 DC746A AK8 DC747A ABM DC802A ABF DC802A ABZ DC803A ABF DC803A ABZ DC805A ABF
CPU ** Celeron 1.6-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz
Display 14.1-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA
Hard Drive 20 GB 20 GB 20 GB 20 GB 20 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB
combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination/ 256 MB/64 MB no diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Celeron 2.0-GHz Athlon 1.67-GHz Athlon 1.67-GHz Athlon 1.8-GHz Athlon 1.8-GHz 14.1-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 40 GB 30 GB 30 GB 40 GB 40 GB

Processor and Bus Architecture
Processor and Bus Architecture (continued)
Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. or 1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus.
14.1-inch XGA (1024 768), or 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix (TFT) LCD display. Hardware 3D acceleration, hardware DVD acceleration. External monitors up to resolution, 16M colors, and at least 85 Hz refresh rate (only 60 Hz at 1400 1050). Refresh rate and clarity may vary depending on monitor, resolution, and color depth. ATI Mobility Radeon graphics accelerator with 16- or 32-MB DDR graphics memory, 4x AGP graphics capability. Dual display capability (depends on operating system support).
Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED charge-level gauge. Battery life: up to 3 (LiIon) or 2 hours (NiMH) hours typical (varies with model, usage, and power settings). Fast battery recharge: 2 hours when system is off, 3 hours when system is on. Low-battery warning. Suspend/resume capability. Universal AC adapter: 100240 Vac (50/60 Hz) input, 19 Vdc output, 75 W. 20- to 40-GB removable hard drive with Ultra-DMA 100 interface. 1.44-MB floppy drive (certain models). 24x CD-ROM, or 8x DVD, or CD-RW, or CD-RW/DVD drive (or higher). At least 128 MB SDRAM preinstalled. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 1 GB (1024 MB) SDRAM using 512 MB modules. Compaq Evo N1010v and Presario 1100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 512 MB SDRAM using 256 MB modules.

Mass Storage

Audio System
Stereo sound via two built-in speakers. 3D-enhanced audio. Volume and mute buttons (certain models). Headphone-out and microphone-in. 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons. Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support. Supports wake-on-LAN, fast IP, DMI, dRMON. MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP.
Keyboard and Pointing Device

LAN (certain models)

Figure 1-5. Replaceable Module Diagram
Table 1-9. Functional Structure Description
Bootup CPU module Motherboard Hard disk drive Floppy drive CPU module Motherboard Motherboard SDRAM module Battery Motherboard Switchboard PCA AC adapter Display Motherboard SDRAM module Display assembly Motherboard Hard disk drive Motherboard Floppy drive Motherboard Switchboard PCA Keyboard Motherboard Top case Motherboard Speaker assembly Status Motherboard Switchboard PCA Top case Motherboard Motherboard Motherboard IR PCA Motherboard Motherboard Motherboard Motherboard Motherboard PCMCIA socket Mini-PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO). Primary system circuitry, system BIOS. First source of disk-based startup code. Second source of disk-based startup code. Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry. Video RAM (XE4500). Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. AC adapter socket, reset button, lid switch, power supply, power control circuitry. Power button AC-to-DC converter. Graphics controller, video RAM. Display output, backlight, power converter for backlight. Hard disk controller. Hard disk mechanism. I/O controller, floppy connector. Floppy drive mechanism. Keyboard BIOS, keyboard controller. Power switch, one-touch buttons Key switches. Keyboard circuitry, keyboard controller, keyboard BIOS. Touch pad sensor, click buttons, controller (PS/2 output). Audio controller, audio decoder, speaker amplifier, microphone, external audio jacks, headphone amplifier, audio-off switch. Speakers. LED circuitry, keyboard controller. Keyboard LEDs. Main status LEDs. I/O controller, serial connector. I/O controller, parallel connector. I/O controller. Infrared transmitter/receiver. PS/2 connector, keyboard controller. Bus controller (South Bridge), USB connector. I/O controller, S-video connector (certain models). Port replicator logic, port replicator connector (certain models). PCMCIA controller. PCMCIA connectors. I/O controller, radio, radio frequency circuitry. Transmit/receive antennas. On/off switch, indicator light. LAN circuitry, bus controller, LAN connector. Modem circuitry (certain models), modem connector.

Processor Memory Power

Hard disk Floppy drive Keyboard

PS/2 Touchpad Audio

Serial Parallel Infrared PS/2 port USB S-Video Port Replicator PCMCIA Wireless LAN (certain models) LAN Modem

Removal and Replacement

This chapter tells you how to remove and replace the notebooks components and assemblies. The items marked by in the following table are user-replaceable.

Screw, M34mm (4)

Figure 2-6. Removing the Hard Disk Drive Tray
Recovering the Factory Software
The following procedure describes how to recover the notebooks original software and operating system. This process can take up to 15 minutes to complete. (For more information about recovering the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.)
Do not interrupt the following process or unplug the AC adapter until the process completes.
1. Connect the AC adapter to the notebook. 2. Insert Recovery CD disk 1 into the notebooks CD/DVD drive. If the notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door to open it. 3. Turn on or restart the notebook. 4. When the HP logo appears, press Esc to display the Boot menu. 5. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter. 6. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size. To create the Utility partition without installing the factory software, click Advanced and select not to install the operating system. If the hard disk is partitioned into several logical drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 7. When prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear.

Replacing Small Parts

The user can replace the following small parts.
Table 2-4. Replacing Small Parts (User-Replaceable)
Part Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook) Rubber cover, docking port (XE4500 only) Cover, modem port Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the recess. On the bottom of the notebook, loosen the screws that secure the mini-PCI door to the bottom case and then remove the door. On the bottom of the notebook, loosen the screws that secure the SDRAM module door to the bottom case and then remove the door. Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. Grasp the rubber docking port cover with your fingers and gently remove it. To replace, firmly press the docking port cover into the opening in the bottom case. Insert a small flat-blade screwdriver at the top of the cover and gently pry it loose. To replace, insert the cover into the modem port opening.
Removing the Keyboard Cover
#1 Phillips screwdriver. Small flat-blade screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover. Gently pry up the hinge covers if needed, being careful not to damage the plastics or wireless antenna underneath.

Figure 2-18. Removing the Motherboard
After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the packages Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
If you are replacing the CPU module, you must also replace the thermal pad on the heat sink (see page 2-28).
Wireless Models Only Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case. Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the mini-PCI card.

Reassembly Procedure

Be extremely careful when replacing the motherboard. The motherboard has EMI springs attached to it that can bend very easily. Bending any EMI spring could cause a motherboard short.
Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to boot. After installing a new motherboard, you must reprogram the BIOS IC, preferably with the latest BIOSsee page 2-35.
1. Remove the following components from the old motherboard and install onto the new motherboard: CPU module Wireless LAN mini-PCI card (if present) SDRAM modules
2. Follow the reassembly notes in the section entitled Removing the Motherboard on page 2-32.
Note: After Replacing the Motherboard If present, insert the modem port cover into the modem port opening. Afterwards, you must use the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard. To do so: 1. Plug in an AC adapter. 2. Insert the Service Utilities floppy disk in the floppy drive. 3. Turn on the notebook. 4. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the notebook reboot and go to the next step. 5. Select the Serial Number option from the boot menu. 6. If you successfully stored system data on the floppy disk before removing the old motherboard, type A for the automatic update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebookyou might have to contact an HP support center to do this.
Replacing Components on a Bottom Case
1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 4. Follow the Reassembly Notes on page 2-32.

Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information. The latest version includes fields for warranty period and manufacturing location. Store the template with other Word templates on a PC connected to a laser printer. 1. Open a new document based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case. 5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label.
HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234

Made in Taiwan

Figure 2-19. Example of Serial Number Label
Replacing the Left and Right Antennas
If you need to remove or replace an antenna, see the figure below.
Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.
1. Carefully remove both antennas from the old bottom case. 2. Route both antenna cables through the new bottom case as shown below. Make sure you leave enough room at the cable connector end to connect to the mini-PCI card.
Figure 2-20. Replacing the Antennas Replacing a PCMCIA Door
If you need to remove or replace a PCMCIA door, see the figure below.
Figure 2-21. Removing a PCMCIA Door

Repairing the BIOS IC

The notebooks BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy disk. See below for instructions for all three methods.
Using e-DiagTools for Windows
The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utilityexcept for BIOS passwordsso record these before performing the update.

Additional Steps When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws.
Press the tabs on both sides of the panel and then lift it from the bottom case.
Disconnect the front antenna PCA cables from the mini-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the two antenna PCAs.
PCA, motherboard PCA, switchboard Socket, PCMCIA
1. Remove the two screws attaching the socket to the motherboard. 2. Unplug the PCMCIA socket from the motherboard.

Speaker assembly

Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: ASP support information Troubleshooting information

! ! ! !

Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). e-Diagtools diagnostic program (page 3-18). Power-on self-test (page 3-19). Sycard PCCtest 450/460 PC card (page 3-25). Windows Management Instrumentation (page 3-26). BIOS Setup utility (page 3-26).

Diagnostic tools

! ! ! ! !
Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process. The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table.
Table 3-1. ASP Support Options
Serial Number Label NoASP ASP Support Status No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the notebook, and reimbursement can be negotiated directly with the customer. Parts and labor will be reimbursed to the ASP.
In other countries, ASP support is standard in most situationsbut you should check the marking on the serial number label to verify the ASP support status for that model.

Beeps once, spins hard disk, repeats, but does not boot. Does not boot on battery, but boots on AC.
Make sure at least one SDRAM module is installed. Make sure battery is properly installed and fully charged. Check battery level on battery LEDs. Check battery contacts. If available, try another battery. Make sure floppy disk is bootable. Use BIOS Setup to check default boot order. Make sure CD is bootable. Use BIOS Setup to check default boot order. Restart notebook.

SDRAM module.

Battery or contacts. Motherboard.
Does not boot from floppy drive.
Floppy disk or floppy drive. Motherboard. CD/DVD drive. Motherboard.
Make sure floppy drive is installed and connected correctly. Make sure CD/DVD is installed and connected correctly.
Does not boot from CD in CD/DVD drive.
Symptom Sluggish startup or shutdown.
Error message such as Invalid system disk or Auto IDE error.
Call Center: Suggestions Use Tools tab in disks Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Verify proper ownership, then follow removal procedure with owner and record appropriate datasee page 5-1.
Repair Center: Likely Causes Hard drive.

Repair Center: Comments

Hard drive contacts. Hard drive.

Password forgotten.

If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1.

Power No power.

Make sure charged battery is installed or AC adapter connected. Try another battery or AC adapter if available.
AC adapter. Battery. Motherboard.
Symptom Notebook has short operating time when on battery.
Turns off immediately after turning on. Does not run on battery; empty battery indication. Beeps repeatedly.

Battery does not charge.

Call Center: Suggestions Turn down display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When playing DVD movies on battery power, use Power Options in Control Panel to select Portable/Laptop power scheme. When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. Battery may be extremely low. Plug in AC adapter or insert charged battery Check battery and contacts. Try another battery if available. Notebook beeps repeatedly when battery is low. Connect AC adapter or replace battery. Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Check for blocked air vents.

Repair Center: Likely Causes

Hard drive.

Floppy drive General problems.
Floppy drive. Motherboard.
Make sure floppy drive is installed and connected correctly.
CD/DVD drive Particular CD or DVD not playing properly.
Cannot read any CD or DVD. DVD movie stops playing.
Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button.

CD/DVD drive.

Symptom Region Code error.
System Error: Unable to read drive message.
No DVD or CD-RW software on notebook. All DVD play is erratic.
Call Center: Suggestions DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: Most DVD drives allow region code to be changed only a limited number of times (usually no more than four). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details. Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called PC Friendly. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Check settings in Control Panel. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Check devices separately.
HP warranty does not cover expense of correcting this situation.
CD/DVD drive. Motherboard.
Make sure CD/DVD drive is installed properly.
Keyboard Some or all keys do not work properly. Embedded numeric keypad does not work.
Keyboard. Motherboard. Keyboard. Motherboard.
Try reinserting ribbon cable in connector on motherboard.
PS/2 keyboard and mouse with Y-adapter do not work.
Y-adapter. PS/2 device. Motherboard.
Symptom Touch pad General problems.
Call Center: Suggestions Reset notebook (see page 1-21). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Avoid touching touch pad while booting or resuming. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\touchpad.)

Repair Center: Likely Causes Top case. Motherboard.
Special touch pad features not working. Click button does not work. Memory Out of memory error.
Top case. Motherboard. Top case. Motherboard.
Notebook does not boot after adding SDRAM. Audio No sound audible.
Make sure C drive has adequate free space. Delete temporary and unneeded files. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Use only DDR-266 SDRAM modules.

Sound does not record.

Increase sound volume. Check whether sound is enabled (mute button and software controls). Check for sound resource conflicts in Device Manager. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Check software controls. Test audio with e-Diagtools diagnostics.
Top case. Speaker assembly. Switchboard PCA. Motherboard.
Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is connected.
Switchboard PCA. Motherboard.
Symptom Serial/Parallel/USB General problems.
Call Center: Suggestions Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. Check settings in Control Panel. Open hardware Device Manager. If modem is disabled, try to enable. If modem has a conflict, try disabling another device. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Test modem with e-Diagtools diagnostics.
Repair Center: Likely Causes Motherboard.

Modem General problems.

Motherboard.
Symptom LAN/network General problems.
Call Center: Suggestions Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help. Check settings in Control Panel. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). Test LAN with e-Diagtools diagnostics. Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors. Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port.

POST Description Clear parity checkers. Display MultiBoot menu. Clear screen (optional). Check virus and backup reminders. Try to boot with INT 19. Initialize POST Error Manager (PEM). Initialize error logging. Initialize error display function. Initialize system error handler. PnPnd dual CMOS (optional). Initialize note dock (optional). Initialize note dock late. Force check (optional). Extended checksum (optional). Redirect Int 15h to enable remote keyboard. Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Redirect Int 10h to enable remote serial video. Re-map I/O and memory for PCMCIA. Initialize digitizer and display message. Unknown interrupt. Initialize the chipset. Initialize the bridge. Initialize the CPU. Initialize system timer. Initialize system I/O. Check force recovery boot. Checksum BIOS ROM. Go to BIOS. Set Huge Segment. Initialize Multi Processor. Initialize OEM special code. Initialize PIC and DMA. Initialize Memory type. Initialize Memory size. Shadow Boot Block. System memory test. Initialize interrupt vectors. Initialize Run Time Clock. Initialize video. Initialize System Management Manager. Output one beep. Clear Huge Segment. Boot to Mini DOS. Boot to Full DOS. Improper video configuration (reprogram EEPROM) or external ROM checksum failure.
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error.

Table 3-5. POST Messages

Message
0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard is not working. 0212 Keyboard Controller Failed Keyboard controller failed the test. might require replacing the motherboard (contains the keyboard controller). 0213 Keyboard locked Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS Run SETUP Monitor type is not correctly identified in BIOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected. 0232 Extended RAM Failed at offset: nnnn Extended memory is not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead Replace and run SETUP CMOS clock battery indicator shows that the CMOS battery is dead. Connect the AC adapter for at least 24 hours, then run BIOS Setup to reconfigure the system. 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes CMOS data. In response, the BIOS has installed the default Setup values. Use BIOS Setup to modify these values if needed. If the error persists, check the system battery. Connect the AC adapter for at least 24 hours; replace the motherboard. 0260 System timer error Timer test failed. Replace the motherboard. 0270 Real time clock error Real-time clock failed the BIOS test. Might require replacing the motherboard. 0271 Check date and time settings BIOS found the date or time to be out of range, and reset the real-time clock. You might need to use BIOS Setup to reset the legal date. 0280 Previous boot incomplete Default configuration used Previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup. If the failure was caused by incorrect values that are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from that specified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests. Make sure the drive is defined with the proper diskette type in BIOS Setup and that the drive is connected correctly. 02B2 Incorrect Drive A type run SETUP Type of floppy drive A: not correctly identified in BIOS Setup. 02D0 System cache error Cache disabled RAM cache failed and BIOS disabled the cache. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error.

Table 5-1. LCD Guidelines
Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed
Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in). Discoloration (b) Polarizer bubbles, dents Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.)
7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots.
Service Notes and Obsolete Parts
Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web sitesee page vi.

Part Number 319733-001

Printed in U.S.A. 01/03

Address or Number
http://www.hp.com/notebooks

Comments

Compaq Notebook Web site
http://welcome.hp.com/country/us/eng/prodserv/ notebooks_tabletpcs.html http://www.hp.com/go/bizsupport http://www.hp.com.au/
Keyword: HP Restricted to DPSP Partners only. Call (800) 827-6364 for membership within the U.S. Call (800) 524-3388 for membership within the U.S. U.S. and Canada. Outside U.S. and Canada. Information about Windows operating system.
HP Business Support Web site HP Asia Pacific Channel Support Centre for DPSP Partners America Online

CompuServe

HP Support Assist CD-ROM
(800) 457-1762 (801) 431-1587

Microsoft Windows manual

Microsoft Web site
http://www.microsoft.com/
Information and updates for Windows operating systems.

Product Information

The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Product Comparisons HP Pavilion ze5600
Processor Intel Celeron (2.6-, 2.8-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Microsoft Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off
Operating System Power States

HP Pavilion ze5500

Processor Intel Celeron (2.6-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Memory Display Operating System Power States Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off
HP Pavilion ze5400 and ze5300
Processor Memory Display Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Pavilion ze5200

Processor Memory Display Video Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Features

The following illustrations show the notebooks main external features. For an exploded view of the notebook, see page 4-2.

Figure 1-1. Front View

HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100

1. 2. 3. 4. 5. 6.

Notebook open/close latch One-touch buttons Keyboard status lights Power button, turns the notebook on and off Touch pad, scroll pad, Select buttons, plus on-off button Main status lights (left to right), power mode, hard disk activity, and battery

7. 8. 9.

Microphone option (not available) Infrared port* Wireless on-off button and indicator light*
10. Battery 11. CD-ROM, DVD, or other drive 12. PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on certain models

Figure 1-2. Back View

HP Pavilion ze4x00 HP Compaq nx9005 and nx9000
NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo.
13. AC adapter jack 14. Two universal Serial Bus (USB) ports 15. LAN port* 16. S-Video port* 17. Parallel port (LPT1), use this port for a parallel printer or other parallel device 18. Serial port (COM1), use this port for a serial mouse, modem, printer, or other serial device 19. External monitor port 20. Kensington lock slot (security connector) 21. Modem port* 22. PCMCIA card and CardBus slot and button 23. IEEE 1394 port* 24. Audio jacks (left to right), external microphone and audio out (headphones) 25. Volume controls* 26. Audio mute button and audio mute light* 27. Floppy drive* * on certain models

Figure 1-3. Bottom View

28. Hard disk drive 29. Battery latch 30. SDRAM door
31. Reset button 32. Port replicator connect* 33. Mini PCI door (no user parts inside) * on certain models

Figure 1-4. Front View

HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500

1. 2. 3. 4. 5. 6. 7.

Notebook open/close latch One-touch buttons Keyboard status lights Power button, turns the notebook on and off Touch pad, scroll pad, Select buttons, plus on-off button Main status lights (left to right), power mode, hard disk activity, and battery Infrared port*
Wireless on-off button and indicator light* Audio mute button and audio mute light*

10. Battery 11. Volume controls* 12. Audio jacks (left to right): external microphone and audio out (headphones) 13. CD-ROM, DVD, or other drive 14. Universal Serial Bus (USB) port * on certain models

Figure 1-5. Back View

HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500
15. AC adapter jack 16. Two universal Serial Bus (USB) ports 17. LAN port* 18. External keyboard/mouse port 19. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port
21. S-Video port* 22. Kensington lock cable slot (security connector) 23. Modem port* 24. IEEE 1394 port* 25. PCMCIA card and CardBus slot and button 26. Floppy drive* * on certain models

Figure 1-6. Bottom View

HP Pavilion 5x00, HP Compaq nx9010,and nx9008, and Compaq Presario 2500
27. Hard disk drive 28. Battery latch 29. Mini PCI door (no user parts inside) 30. SDRAM door
31. Port replicator connect* 32. Reset button * on certain models

Operation

This section gives an overview of the notebooks operation.
Turning the Notebook On and Off
You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebookdepending on power considerations, types of active connections, and start-up time. NOTE: This manual describes the notebook in its original factory configuration, with all settings at their default values. Table 1-2. Activating Power Modes Power mode

To enter this mode

Press the power button
Power mode status light is on

Standby mode

Saves significant power Turns off the display and other components Maintains current session in RAM Restarts quickly Restores network connections Power mode status light blinks
Press the power button or select Start > Turn Off Computer > Stand By (Windows XP) or select Start > Shut Down > Standby (Windows 2000) or allow timeout Press Fn+F12 or select Start > Shut Down > Hibernate (Windows 2000) or allow timeout Select Start > Turn Off Computer > Turn Off (Windows XP) or Select Start > Shut Down > Shut down (Windows 2000) or press the power button for 4 seconds (only if the Start menu procedure doesnt work)

Hibernation mode

Saves maximum power Saves current session to disk, and then shuts down. Restores network connections Power mode status light is off

Keyboard and Pointing Device

LAN (certain models)

Wireless LAN (certain models)

802.11b or 802.11g (54g)

Table 1-7. Accessories
Pavilion ze5x00, nx9010, nx9008, and Presario 2500 Pavilion ze4x00, nx9005, and Evo N1050v Pavilion ze4200, nx9000, and Presario 2100

Accessory

Memory F4694-60901 317434-001 F4695-60901 317435-001 F4696-60901 317436-001 Hard Drives 0950-4193 319412-001 0950-4318 0950-4287 0950-4168 0950-4162 319413-001 0950-4319 0950-4360 0950-4176 0950-4320 319414-001 0950-4288 319415-001 319416-001 320692-001 Power Options F4600-60901 F4813A or F5104A F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291

Description

128MB DDR266B 256MB DDR266B 512MB DDR266B
Evo N1010v and Presario 1100

Pavilion ze4100

HDD-20 GB 9.5mm, Hitachi ATA100 HDD-20 GB 9.5mm, IBM ATA100 FDB HDD-20 GB 9.5mm, TOSH ATA100 FDB HDD-30 GB 9.5mm, Hitachi ATA100 HDD-30 GB 9.5mm, IBM (diablo) ATA100 HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade) HDD-30 GB 9.5mm, TITAN Toshiba ATA100 (TITAN) HDD-30 GB 9.5mm, Toshiba ATA100 HDD-40 GB 9.5mm, IBM ATA100 FDB HDD-40 GB 9.5mm, Toshiba ATA100 SPS-DRV HD 60 GB (4200 rpm) SPS-DRV HD 60 GB (5400 rpm) SPS-DRV HD 80 GB (4200 rpm)
AC-Adapter-Ultraslim Delta 75W s/PFC AC-Adapter, 90W Battery, Li ion 4.4AHr 8 Cell Li ion Cord, Pwr, Austr ABG (2w) Cord, Pwr, Europe ABB (2w) SPS-CORD-AC PWR 2 WIRE-INTL SPS-CORD-AC PWR 2 WIRE-IT Cord, Pwr, Japan ABJ (2w)

317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902 F4811B
SPS-CORD-AC PWR 2 WIRE-KOR Cord, Pwr, Peoples Republic of China AB2 (2w) SPS-CORD-AC PWR 2 WIRE-SWE SPS-CORD-AC PWR 2 WIRE-SWI SPS-CORD-AC PWR 2 WIRE-TAI Cord, Pwr, UK (EPSR) for Hong Kong (2w) Cord, Pwr, US ABA (2w)
Pavilion ze5x00, nx9010, nx9008, and Presario 2500
Pavilion ze4x00, nx9005, and Evo N1050v
Pavilion ze4200, nx9000, and Presario 2100

Does not boot on battery, but boots on AC
Make sure battery is properly installed and fully charged. Check battery level on battery LEDs. Check battery contacts. If available, try another battery.
Repair Center: Likely Causes
Battery or contacts Motherboard

Repair Center: Comments

Does not boot from floppy drive
Make sure floppy disk is bootable. Use BIOS Setup to check default boot order.
Floppy disk or floppy drive Motherboard. CD/DVD drive Motherboard
Make sure floppy drive is installed and connected correctly.
Does not boot from CD in CD/DVD drive
Make sure CD is bootable. Use BIOS Setup to check default boot order. Restart notebook.
Make sure CD/DVD is installed and connected correctly.
Sluggish startup or shutdown
Use Tools tab in disks Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files.

Hard drive

Error message such as Invalid system disk or Auto IDE error
Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive.
Hard drive contacts Hard drive
If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-2.

Password forgotten

Verify proper ownership, and then follow removal procedure with owner and record appropriate datasee page 5-2.

No power

Make sure charged battery is installed or AC adapter connected. Try another battery or AC adapter if available.
AC adapter Battery Motherboard

Battery does not charge

Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Check for blocked air vents.
Battery or contacts AC adapter Motherboard Heat sink
Check battery and AC adapter Check heat sink
AC adapter does not power notebook Battery indicator is inaccurate
Try another AC adapter, if available. Time Remaining is an estimate based on notebooks power use at that moment. It, therefore, depends on current task and assumes power will be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains.

Declared to be caused by customer abuse.
If drive case is damaged, drive may not operate properly. Check notebook and drive for evidence of customer abuse.

Files corrupted

Run virus scan program. Check hard disk using Tools tab in disks Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software.
Disk capacity less than normal
Check hard disk using Tools tab in disks Properties sheet. Check partitions using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software.
Disks reported capacity is less than actual size
Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows.
Floppy drive General problems No response from floppy drive. Floppy drive Motherboard CD/DVD drive Particular CD or DVD not playing properly Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any CD or DVD Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button. CD/DVD drive Make sure floppy drive is installed and connected correctly.

DVD movie stops playing

Region Code error
DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. NOTE: Most DVD drives allow region code to be changed only a limited number of times (usually no more than 4). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details.
HP warranty does not cover expense of correcting this situation.
System Error: Unable to read drive message
Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook.

CD/DVD drive Motherboard

Make sure CD/DVD drive is installed properly.
No DVD or CD-RW software on notebook All DVD play is erratic
If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called PC Friendly. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook.

Motherboard

Modem General problems Check settings in Control Panel. Open hardware Device Manager. If modem is disabled, try to enable. If modem has a conflict, try disabling another device. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Test modem with e-Diagtools diagnostics. Motherboard
LAN/network General problems
Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help. Check settings in Control Panel. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). Test LAN with e-Diagtools diagnostics.
Infrared General problems Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors. Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard
Wireless General problems
Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings.
Mini PCI card Antenna PCAs Motherboard
Make sure all cables are properly connected to Mini PCI card and motherboard. Check for damaged coaxial cables or connectors.
One-Touch button problems Buttons not working properly Make sure correct applications are associated with buttons in One-Touch tab of Keyboard in Control Panel. Make sure Onscreen Display is enabled in One-Touch tab of Keyboard in Control Panel. Keyboard cover Switchboard PCA Motherboard
On-screen display does not appear when button is pressed PCMCIA General problems
Restart notebook. Try card in another computer. If card requires an IRQ, make sure one is available. In Device Manager, refresh device list and check for conflicts. Download current drivers from card manufacturers Web site

PCMCIA socket Motherboard
Using a flashlight, look for bent pins inside the PCMCIA socket. For model XE4500, if only one slot is affected, replace PCMCIA socket. If both slots are affected, replace motherboard.
AC adapter Does not power noteboo Make sure AC adapter has correct power rating. Try another AC adapter, if available. Motherboard Evidence of spilled liquid Bent or broken connectors, or burnt component Motherboard cracked. Declared to be caused by customer abuse. Declared to be caused by customer abuse. Declared to be caused by customer abuse. AC adapter Motherboard AC adapter cannot be repaired and must be replaced.
Miscellaneous Clock loses time
Plug in AC adapter for 24 hours to charge CMOS battery. Always set notebook on a flat surface, so air can flow freely around and underneath it. Make sure air vents are not blocked. Games and other programs that drive CPU usage toward 100% can contribute.
CMOS battery Motherboard Heat sink
Charge CMOS battery. Check heat sink for damage or proper fan operation. Check thermal contact between CPU and heat sink. Replace thermal pad if needed.
Notebook gets abnormally hot
Notebook pauses or runs sluggishly
May be normal Windows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press ctrl+alt+del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up (you can hear this). Use Control Panel to modify hard disk power settings. Check for overheatingsee previous symptom. If notebooks hard drive frequently runs (as indicated by hard drive light on front of notebook) while notebook appears to be paused or running slowly, consider installing additional SDRAM. Make sure hard drive has adequate free space. Delete temporary and unneeded files.

CPU module Motherboard

If notebook slows after period of continuous activity, check heat sinksee previous symptom.
Notebook still on but stops responding

To save or print the Support Ticket, select Save As or Print. To e-mail the Support Ticket to your support agent, select e-Mail. The first time you make an e-mail connection from this program, select Change Settings in the Connect window and enter the settings recommended by your support agent. e-Diagtools for Windows can also update the version of e-Diagtools on your notebooks hard disk. In e-Diagtools for Windows, use the e-Diagtools menu. If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test shows a recommended replacement part. To help interpret the results of the e-Diagtools tests, refer to the following: e-Diagtools Support Ticket on page 3-19. Replaceable Module Diagram on page 1-24 Functional Structure Description on page 1-25
This combined information should enable you to determine which of the notebooks components require service.

Power-On Self-Test

NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press esc during boot to see POST messages. When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebooks operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. Note that not all POST messages indicate a failure in the notebooksome messages are for information only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. First, confirm the failure by performing a clean boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair.

3-4-4-4 4-1-1-1 4-1-1-2 4-1-1-3 4-1-1-4 4-1-2-1 4-1-2-2 4-1-2-3 4-1-2-4 4-1-3-1 4-1-3-2 4-1-3-3 4-1-3-4 4-1-4-1 4-1-4-2 4-1-4-3 4-2-1-3 4-3-1-1 4-3-1-2 4-3-1-3 4-3-1-4 4-3-2-1 4-3-2-2 4-3-2-3 4-3-2-4 4-3-3-1 4-3-3-2 4-3-3-3 4-3-3-4 4-3-4-1 4-3-4-2 4-3-4-3 4-3-4-4 4-4-1-1 4-4-1-2 4-4-1-3 4-4-1-4
Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize note dock (optional) Initialize note dock late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk Redirect Int 10h to enable remote serial video Re-map I/O and memory for PCMCIA Initialize digitizer and display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Manager
4-4-2-1 4-4-2-2 4-4-2-3 4-4-2-long, 2 short
Output one beep Clear Huge Segment Boot to Mini DOS Boot to Full DOS Improper video configuration (reprogram EEPROM) or external ROM checksum failure
The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5 POST Messages Message

0200 Failure Fixed Disk

Fixed (hard) disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the system to proceed Monitor type is not correctly identified in BIOS Setup Shadow RAM failed at offset nnnn of the 64k block at which the error was detected System RAM failed at offset nnnn of the 64k block at which the error was detected Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter for at least 24 hours, and then run BIOS Setup to reconfigure the system System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists, check the system battery Connect the AC adapter for at least 24 hours; replace the motherboard Timer test failed Replace the motherboard Real-time clock failed the BIOS test Might require replacing the motherboard BIOS found the date or time to be out of range, and then reset the real-time clock You might need to use BIOS Setup to reset the legal date Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was caused by incorrect values that are not corrected, the next boot will likely fail This error is cleared the next time the system is booted Memory size found by POST differed from that specified in CMOS Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup, and that the drive is connected correctly Type of floppy drive A: not correctly identified in BIOS Setup

1. Start Windows, if it is not already running. 2. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.
Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): select Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help
Uninstalling the WMI Package
1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings It is independent of the operating system Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: select Start > Turn Off Computer > Restart. (If necessary, you can press ctrl+alt+del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate.
Press the left and right arrow keys to move among menus. Press the up and down arrow keys to move among parameters in a menu. Press F5 or F6 to move through values for the current parameter, or press enter to change a setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings. NOTE: The listings in the following table are for the initial BIOS release and might differ somewhat for other models
Table 3-7 BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002)

Main Menu

BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Service ID UUID MAC Address
Shows the current BIOS version Sets the time using 24-hour format Values set take effect immediately Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format) Sets the language for BIOS Setup Sets the hard disk drive type and various parameters Shows the extended memory size For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service Displays the value of the 16-byte UUID (Universally Unique ID) as 32 hex characters Displays the MAC network address of the internal (wired) LAN, if present

Default

Detected automatically
Detected automatically Detected automatically Detected automatically Disabled Detected automatically
Detected automatically Detected automatically Detected automatically

System Devices Menu

Video Display Device External Pointing Devices Legacy USB Support
Sets whether the built-in display automatically switches to an external display, if one is detected Disables the internal pointing devices when an external pointing device is connected Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled, the notebook uses increased power while it is shut down

Auto Auto

Enabled
Wake On LAN from Power Off

Disabled

Security Menu
User Password is Administrator Password is Set User Password
Shows if a user password is set Shows if an administrator password is set Press enter to set, change, or clear the user password The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters Press enter to set, change, or clear the administrator password, which protects BIOS Setup settings The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters Sets whether a user password is required when the computer boots Requires the administrator password for changes

Clear Clear Enter

Set Administrator Password
Password Required to Boot

Boot Menu

Hard Disk Removable Device CD/DVD Built-in LAN
Shows the order of boot devices Move the entries to change the order Built-in LAN provides diskless boot from a network server
1. Hard Disk 2. Removable Device 3. CD/DVD 4. Built-in LAN

Exit Menu

Save Changes and Exit Discard Changes and Exit Get Default Values
Saves Setup changes, and then exits and reboots Discards any Setup changes made since last save, and then exits and reboots Does not affect password, date, or time changes Restores default settings, and remains in Setup Does not affect password, date, or time changes
Updating the Notebooks BIOS Hewlett-Packard might from time to time provide updates to the notebooks BIOS Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-61).

Replaceable Parts

This chapter contains an exploded view of the notebook and the following lists of parts: Notebook replaceable parts (page 4-3) Accessory replacement parts (page 4-11) Part number reference (page 4-12)

Figure 4-1 Exploded View

HP Pavilion 4x00, HP Compaq nx9005 and nx9000, and Compaq Presario 2100

Figure 4-2 Exploded View

HP Pavilion 5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500
Table 4-1 Replaceable Parts
Pavilion ze4x00, Evo N1050v, and Presario 2100 Pavilion ze4200, nx9000, and Presario 2100 Evo N1010, and Presario 1100 F5771J Pavilion ze4100 F5761H User Repl
1 Cover, Keyboard 1F Pavilion Cover, Keyboard 1F Compaq SPS-COVER, KEYBOARD W/SPEAKERS CPQ SPS-COVER, KEYBOARD W/SPEAKERS PAV Display 150-inch SXGA+ Pavilion KE Display 150-inch XGAPavilion KE Display 141-inch XGAPavilion KE Display 150-inch SXGA+ (Compaq) Display 150-inch XGA(Compaq) Display 141-inch XGA(Compaq) SPS-DSPLY PANEL 141-inch XGA PAV SPS-DSPLY PANEL 150-inch XGA PAV SPS-DSPLY PANEL 150-inch SXGA PAV SPS-DSPLY PANEL 141-inch SGA PRES SPS-DSPLY PANEL 150-inch SGA PRES

Part Number

F576160904 319428-001 F577160904 319430-001 319479-001

Exchange Part Number

323099-001
F576160912 F576160911 319437-001 F576160910 319436-001 F577160903 F577160902 F577160901 319483-001
F576169012 F576169011 F576169010 F577169003 F577169002 F577169001

No No No

319484-001

319485-001

319486-001

319487-001

2 SPS-DSPLY PANEL 150-inch SXGA PRES SPS-DSPLY PANEL 150-inch SXGA CPQ SPS-DSPLY PANEL 150-inch XGA CPQ SPS-DSPLY PANEL 141-inch XGA CPQ Speaker assy1F

319488-001

Pavilion ze4x00, Evo N1050v, and Presario 2100 Pavilion ze4200, nx9000, and Presario 2100
Evo N1010, and Presario 1100 F5771J Pavilion ze4100 F5761H User Repl

319441-001

319440-001

319439-001

F464060908 319447-001 F576160905 317445-001 F464060933 F464060909 317443-171 F464060910 317443-181 317443-201 F464060911 317443-221 F464060912 317443-081 317443-021 F464060913 317443-051 F464060914 317443-121 F464060915 317443-041
PCA, switchboard w/cable 1F Pavilion PCA, switchboard w/cable 1F SPSKEYBOARD-AR SPSKEYBOARD-BEL SPSKEYBOARD-BR SPSKEYBOARD-CZ SPSKEYBOARD-DEN SPSKEYBOARD-EUR Keybd, FRENCH
SPSKEYBOARD-FC Keybd, GERMAN
5 SPSKEYBOARD-GRK SPSKEYBOARD-HE SPSKEYBOARD-HUN SPSKEYBOARD-ICL SPSKEYBOARD-INTL Keybd, ITALIAN
F464060916 317443-151 F464060917 317443-BB1 F464060918 317443-211 317443-DD1 F464060920 317443-002 F464060921 317443-061 F464060922 317443-291 317443-AD1 317443-161 F464060923 317443-091 F464060929 317443-AA1 F464060924 317443-131 F464060925 317443-251 317443-231 F464060926 317443-071 F464060927 317443-101 F464060928 317443-111 317443-AB1