Parallel connector (red)

USB 2.0 (1)

USB 2.0 (4)

Audio line-in connector (blue)
Microphone connector (pink)
Audio line-out connector (green)
Serial connector (blue-green)

RJ-45 network connector

PS/2 keyboard connector

Cable lock slot

Power cord connector
NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices.
Serial number and COA label location
Each workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Microsoft Windows preinstalled systems only). The serial number labels can usually be found on the top panel or on the side or rear of the workstation. Keep this number available when contacting customer service for assistance. Figure 1-5 Location of serial number and COA label

Maximizing the airflow

Keep your workstation in an area where the airflow is not obstructed. Keep the workstation off of surfaces where dust can gather. Keep the front of the workstation clear of any obstruction. Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. Keep the back of the workstation at least 0.15 m (6 in.) away from a wall or other obstruction.
Figure 1-6 Maintain proper clearance
Workstation specifications
The following table lists the physical characteristics of the HP xw4600 Workstation.
Table 1-4 Physical characteristics
Weight (typical configuration) Tower dimensions 16 kg (35 lb.) 45 cm (17.7 in.) high 16.8 cm (6.6 in.) wide 45.6 cm (17.9 in.) deep

80 Plus power supply

The HP xw4600 Workstation includes a 475W energy efficient 80 Plus power supply compatible with Energy Star requirements. This section describes the power supply and lists its specifications.
Table 1-5 Power supply source voltages
Source voltage +3.3V +5.1V +12 VB +12 V-D +12 VCPU -12V +5 VSB Description PCI, PCI Express, audio, CK505, ICH9R, super I/O, BIOS ROM, and onboard logic Storage (hard drive, optical drive, diskette drive), PCI, PCI Express, ICH9R, audio, keyboard/mouse PCI, PCI Express, and system fans Storage (hard drive, optical drive, diskette drive), PCI Express x16 auxiliary connector Input to onboard regulator that supplies power to the processor. PCI, serial ports Sleep circuitry
Table 1-6 Maximum current per rail
Voltage rail +3.3V +5.1V +12 VCPU +12 V-B +12 V-D -12V +5 VSB Maximum continuous current 15A 21A 15A 17.5A 12A 0.3A 2.25A
WARNING! Do not exceed 110W of 5-V and 3.3-V power combination. Do not exceed 34.5A (414W) of 12V (CPU/B/D) power combination. Do not exceed 475W of total continuous output power.

To use the Windows Easy Transfer tool, select Start>All Programs>Accessories>System Tools>Windows Easy Transfer. NOTE: For more information about using Windows Easy Transfer with your workstation, see http://www.microsoft.com/windows/products/windowsvista/features/details/easytransfer.mspx.
Setting up Microsoft Windows XP Professional
This section describes how to configure and restore Microsoft Windows XP Professional on your workstation.
Configuring Windows XP Professional
This section describes how to configure Windows XP on your workstation. When you first power on to the workstation, the operating system is configured. Configuration takes approximately 5 to 10 minutes. Carefully follow the instructions on the screen to complete the configuration. CAUTION: After configuration begins, do not power off your workstation until the process is complete. Powering off your workstation during the configuration process might damage the software that runs the system. If it is necessary to reinstall the operating system, see the operating system documentation included with your workstation. Additional information is available from the online help tool after you have successfully configured the operating system.
When the preinstalled operating system is first booted, you might be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process might take quite a while, depending on the system hardware configuration and the language choice. During the process, do not power off your workstation unless you are prompted to do so. NOTE: After you have selected a language during the initial boot of the operating system, the language is locked on the hard drive. If the system is restored using HP Backup and Recovery, only the previously selected language can be installed. If using RestorePlus! DVDs, the RestorePlus! DVD looks for the language stored on the hard drive and restores only the original preinstalled language. If a new hard drive is installed, or no language is found on the disk, the RestorePlus! DVD installs any language requested.
Refer to or Restoring the Windows XP Professional operating system on page 20 for details on the HP Backup and Recovery process.
To install hardware devices after the operating system installation is complete, the appropriate device drivers must be installed before the devices are installed. In addition, for optimum performance, your operating system must have the most recent updates, patches, and software fixes. For driver and software updates, access the following resources: The Microsoft Web site provides updates for your operating system, including current patches and software fixes. Device drivers are provided on CD supplied with peripheral devices. Some peripheral device drivers developed for Windows XP or Vista might not be included with your workstation. Current device drivers are available at: http://www.hp.com/support/. For documentation on installing drivers and workstation operation, see http://www.hp.com/support/ workstation_manuals/.

HPQFlash

The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system. For more information about HPQFlash, visit http://www.hp.com/go/ssm, and enter the name of your workstation.

FailSafe Boot Block ROM

The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to check for a valid system ROM flash when power to the system is restored. If the system ROM is valid, the system starts normally. If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from a BIOS image CD created from a SoftPaq. The BIOS image CD programs the system ROM with a valid image.
When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and beeps eight times, then the workstation pauses for two seconds. Also, eight simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models). In preparation for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image CD.
To recover the system after it enters Boot Block recovery mode: 1. 2. 3. If there is media in the diskette or optical drives, remove it. Insert a BIOS image CD into the CD drive. USB media (such as an HP DriveKey) can also be used. Power off, then power on the workstation. If no BIOS image CD or USB is found, you are prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light illuminates and you are prompted for the password. 4. Enter the setup password. If the system successfully starts from the CD or USB and successfully reprograms the ROM, then the three keyboard lights illuminate. A rising-tone series of beeps also signals successful recovery. 5. 6. Remove the CD or USB media and power off the workstation. Restart the workstation.

The following table and sections refer to the management of workstation security through the Computer Setup (F10) Utility
Table 3-3 Security features overview
Feature Removable Media Boot Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Purpose Prevents booting from the removable media drives Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface Prevents use of the workstation until the password is entered (applies to both initial system startup and restarts) Prevents reconfiguration of the workstation (use of the Setup utility) until the password is entered Provides unique security features for workstations used as servers How it is established From the Computer Setup (F10) Utility menu From the Computer Setup (F10) Utility menu From the Computer Setup (F10) Utility menu From the Computer Setup (F10) Utility menu From the Computer Setup (F10) Utility menu

Setup Password

Network Server Mode
NOTE: For more information about the Computer Setup (F10) Utility, see Computer Setup (F10) Utility menu on page 29.

Password security

The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation. You can establish a network-wide setup password to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password. NOTE: System Software Manager and HP Client Manager Software enable remote management of setup passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy. Establishing a setup password using the Computer Setup (F10) Utility Establishing a setup password through the Computer Setup (F10) Utility prevents reconfiguration of the workstation (through the use of the Computer Setup (F10) Utility) until the password is entered.
To establish a setup password using the Computer Setup (F10) menu: 1. 2. Power on or restart the workstation. As soon as the computer is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error messagedisregard it. 3. 4. Select Security>Setup Password, and then follow the onscreen instructions. Before exiting, select File>Save Changes, and then select Exit.

Recommended ESD prevention materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with a ground cord of one megohm 10% resistance Static-dissipative table or floor mats with a hard-tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10% resistance Material-handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes
Tools and software requirements
Torx T-15 driver Flat blade and cross-tip screwdrivers Diagnostics software

Screws

The screws used in the workstation are not interchangeable. Metric screws are used for optical and diskette devices, and American National Standards Institute (ANSI) screws are used for hard drives. If an incorrect screw is used during the reassembly process, it can damage the workstation. HP strongly recommends that you keep all screws removed during disassembly with the removed part, and then returned to their proper locations. NOTE: Metric screws have a black finish. ANSI (unified) screws have a silver finish.
As each subassembly is removed from the workstation, place the subassembly away from the work area to prevent damage. Additional drive-guide screws are provided on the system chassis in case they are needed. The Figure 4-1 Metric and ANSI screw identification on page 56 figure shows the eight metric M3 screws (1) located on the chassis near the 5.25-inch optical drive bays. These screws can be used to mount additional optical drives or an optional diskette drive. There are four ANSI 632 screws (2) located on the chassis near the hard drive. These screws can be used to mount additional hard drives in the 3.5 inch hard drive cage. NOTE: The metric (black) and ANSI (silver) screws are not interchangeable.
Figure 4-1 Metric and ANSI screw identification

Use a cross-tip screwdriver to remove the four screws from the rear of the chassis (2). Lift the system fan out of the chassis (3).
CAUTION: When replacing the system fan, be sure that the fan is seated with the airflow direction arrow pointing toward the rear of the chassis. NOTE: To install the system fan assembly, reverse these steps.

Memory

This section describes how to remove and install a memory module.

Removing a memory module

1. Disconnect power from the system (Predisassembly procedures on page 58) and remove the side access panel (Removing the side access panel on page 64). CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the system will not recognize the memory changes.
Push gently outward on the socket levers (1). Figure 4-21 Removing a memory module
Lift the DIMM straight up and out of the socket. Store the DIMM in an anti static bag (2).
Installing a memory module
This section describes how to install a memory module. Supported DIMM configurations The HP xw4600 Workstation supports these memory module configurations: Four DIMM slots Memory configuration from 512 MB to 2 GB Dual-channel DIMMs
Memory module requirements CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when installing DIMMs. Use only industry-standard, unbuffered, PC25300E (667 MHz) or PC26400E (800 MHz) DIMMs. If multiple DIMMs are installed in a workstation, they must be installed in pairs of the same size and type in each channel.
Required DIMM installation order Use the following illustration as a guide for installing memory: If installing only one DIMM, it must be installed in socket (1). The first DIMM pair must be installed in sockets (1) and (3). The second DIMM pair must be installed in sockets (2) and (4).
Figure 4-22 Required DIMM installation order
Installing a memory module To install a memory module: 1. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64).

Front PCI card guide and fan removal (optional)
This unit acts as a front fan housing and card guide. This section describes how to remove and replace the fan housing/card guide and the front fan. NOTE: The fan is only used for special configurations, but the card guide is used with all full-length add-in cards.
Removing the front PCI card guide and fan
To remove the front PCI card guide and fan: 1. Disconnect power from the system (Predisassembly procedures on page 58), remove the side access panel (Removing the side access panel on page 64), and then remove the front bezel (Removing the front bezel on page 68).
Disconnect the fan wire from the connector on the system board and thread it out of the card guide (1). Figure 4-33 Removing the front fan housing/card guide
Unsnap the fan housing/card guide from the chassis (2) and lift it out of the chassis (3). Remove the fan from the fan housing/card guide by applying outward pressure on the fan housing while pushing the fan out of the housing. Figure 4-34 Removing the fan from fan housing/card guide
NOTE: To replace the front fan, reverse the previous steps, ensuring that the airflow direction arrow on the side of the fan points to the rear of the chassis.

Battery

This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years.
WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 60C (140F). CAUTION: Before removing the battery, ensure that the CMOS settings are backed up in case they are lost when the battery is removed. To back up the CMOS settings, select the Save to Diskette option in the Computer Setup (F10) Utility. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general household waste.

Removing the battery

To remove the battery: 1. 2. 3. Disconnect power from the system (Predisassembly procedures on page 58) and remove the side access panel (Removing the side access panel on page 64). On the system board, press the release tab of the battery holder. Rotate the battery just enough to get beyond the latch, and then lift it straight up.

Connect the power and drive cables to the drive and system board. NOTE: SATA optical drives can be configured in a workstation with SATA hard drives. When the SATA Configuration Mode for this workstations is set to: IDE ModeOnly SATA ports 0 and 2 are functional for any SATA devices. AHCI ModeAll SATA ports are functional for any SATA devices. RAID + AHCI ModeYou will not be able to update system BIOS from the SATA optical drive.
This section describes how to remove and install a diskette drive.
Removing a diskette drive
1. Disconnect power from the system (Predisassembly procedures on page 58), remove the side access panel (Removing the side access panel on page 64), and then remove the front bezel (Removing the front bezel on page 68). Disconnect the power (1) and data (2) cables from the back of the diskette drive. Figure 4-45 Disconnecting the diskette drive cables
Lift the green drive-lock release tab (1) and gently slide the drive out of the chassis at the same time (2). Figure 4-46 Removing the diskette drive from chassis
NOTE: To install a diskette drive, reverse the previous steps. You might need to remove the front bezel to install the drive.

SAS hard drive

This section describes how to remove and install a SAS hard drive.
Removing a SAS hard drive
1. 2. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). Disconnect the power (1) and data (2) cables from the hard drive. Figure 4-47 Disconnecting the SAS hard drive cables
Lift the green drive-lock release tab (1), and then slide the hard drive out of the chassis (2). Figure 4-48 Removing the SAS hard drive
Remove the four guide screws from the hard drive and retain them for later use.
Installing a SAS hard drive
1. 2. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive. Figure 4-49 Attaching the SAS-SATA adapter to the SAS hard drive
Install the four silver, ANSI 632 guide screws into the hard drive.
Push the drive into the selected bay until it snaps into place (1). Figure 4-50 Installing the SAS hard drive

5. 6. 7.

Attach the power (2) and data (3) cables to the SAS drive. Insert the SAS controller card into an available PCI slot in the workstation chassis. Connect the data cable from the hard drive (1) to the controller card (2). Figure 4-51 Connecting the SAS cable to SAS hard drive
If necessary, install the SAS card in an empty PCI Express slot, and then install the LED cable from the card to the system board. You can find the location of this connector on the service label on the inside of the side access panel.

Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to resolve the resource conflict. Read the device-specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. Observe the beeps and LEDs on the front of the workstation. Refer to POST error messages on page 135 to determine possible causes.
PCI Express power cable might be plugged into the wrong connector on the system board. Power LED flashes red 5 times (once every second), followed by a 2second pause, and then the workstation beeps 5 times. Memory is installed incorrectly or is bad.
Connect the auxiliary PCI Express power cable to the PCI Express card.
Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board.
3. 4. Power LED flashes red 6 times (once every second), followed by a 2second pause, and then the workstation beeps 6 times. Video card is not seated properly or is bad, or system board is bad.
124 Chapter 5 System diagnostics and troubleshooting

Solving network problems

The following table provides fixes for common network problems.
Table 5-12 Network problems
Problem Wake-on-LAN feature is not functioning. Network driver does not detect network controller. Cause Wake-on-LAN is not enabled. Network controller is disabled. Incorrect network driver. Solution Use the network control application to enable Wake-onLAN. Run the Computer Setup (F10) Utility to enable network controller. Review the network controller documentation to verify the correct driver, or obtain the latest driver from the manufacturers website. Verify cabling and network equipment for proper connection. Use the network control application to verify that the device is working properly.
Network status link light does not illuminate or never flashes. The network status light does not flash when there is network activity.
No active network is detected. Network controller is not set up properly.
Network driver is not properly loaded. System cannot auto sense the network. Diagnostics reports a failure. The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. Network controller interrupt is shared with an expansion board. The network controller is defective. Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration.

Drive is not connected properly 1. or not properly configured. 2. Movie might be regionalized for a different country. Decoder software is not installed.
See the documentation included with the DVD drive. Install decoder software. 1. Power off the workstation and insert a thin metal rod (such as a paper clip) into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, and then remove the disc.
Cannot eject CD (tray-load unit).
Disc not properly seated in the drive.
2. CD-RW or DVD-R/RW drive cannot read a disc or takes too long to start. CD has been inserted upside down. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. DVD disc is dirty.
Reinsert the CD with the label facing up. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. Clean DVD with a CD cleaning kit.

Customer Self Help 127

Table 5-15 DVD problems (continued)
Problem Cause Windows does not detect the DVD-ROM drive. 1. Solution Use Device Manager to remove or uninstall the device. Restart the workstation and allow Windows to detect the device. Use a slower recording speed. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
2. Recording audio CDs is difficult or impossible. Wrong or poor-quality media type. 1. 2.
Solving Internet access problems
Table 5-16 Internet access problems
Problem Unable to connect to the Internet. Cause Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/ DSL modem is not plugged in. Cable/DSL service is not available or has been interrupted because of bad weather. The CAT5 10/100/1000 cable is disconnected. Solution Verify Internet settings or contact the ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. When properly connected, the power LED on the front of the cable/DSL modem should be illuminated. Try connecting to the Internet at a later time, or contact your ISP. If the cable/DSL service is connected, the cable LED light on the front of the cable/DSL modem is on. Connect the CAT5 10/100/1000 cable between the cable modem and the workstationss RJ-45 connector. (If the connection is good, the PC LED on the front of the cable/ DSL modem will be on.) Contact the ISP for the correct IP address. 1. 2. 3. Cannot automatically launch Internet programs. Internet takes too long to download websites. You must log on to the ISP before some programs will start. Modem is not set up properly. Select Start>Control Panel. Double-click Internet Options. On the General tab, select the Delete Cookies button.

IP address is not configured properly. Cookies are corrupted.
Log on to the ISP and launch the desired program.
Select Start>Control Panel. Double-click System, and then select the Hardware tab. In the Device Manager area, select the Device Manager button.
128 Chapter 5 System diagnostics and troubleshooting
Table 5-16 Internet access problems (continued)
Problem Cause 4. 5. Solution Double-click Ports (COM & LPT). Right-click the COM port that your modem uses, and then select Properties. Under Device status, verify that the modem is working properly. Under Device usage, verify that the modem is enabled. If there are further problems, select the Troubleshoot button and follow the onscreen instructions.
Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. Is the workstation and monitor connected to a working electrical outlet? Is the workstation powered on? Is the green power light illuminated? Is the monitor on? Is the green monitor light illuminated? If the monitor is dim, adjust the monitor brightness and contrast controls. Press and hold any key. If the system beeps, then the keyboard is operating correctly. Check all cables for loose or improper connections. After installing a nonPnP expansion board or other option (such as a diskette drive), reconfigure the workstation. Are all of the necessary device drivers installed? Have all printer drivers been installed for each application? Have you removed all diskettes and CDs from the drives before you power on the workstation? Are you running the latest version of BIOS, drivers, and software?

LED color definitions

The following table describes what each LED light on your workstation front panel signifies.
Table 5-17 LED color definitions
LED state Solid LED color Green System is on System status
Troubleshooting checklist 129
Table 5-17 LED color definitions (continued)
LED state Flashing Solid or flashing None LED color Green Red No light System is in Standby System has experienced an error. See Diagnostic LED codes on page 110 System is in Hibernate, or it is off System status
130 Chapter 5 System diagnostics and troubleshooting
HP Insight Diagnostics Offline Edition
The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: Run diagnostics View the hardware configuration of the system
Key features and benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed. The primary information requirement, which is also the one that provides the greatest insight into potential system issues, is the configuration of the system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight Diagnostics are: Testing and diagnosing apparent hardware failures Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance Sending configuration information to another location for more in-depth analysis

512Chassis, rear chassis, or Fan is not connected, might have front chassis fan not detected malfunctioned.
3. 514CPU or Chassis Fan not Processor fan is not connected or detected might have malfunctioned. 601Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect. 1. 2. 1. 2. 3.

POST error messages 137

Screen message Probable cause Recommended action 4. 5. 605Diskette Drive Type Error Mismatch in drive type. 1. 2. Replace diskette drive. Replace the system board. Run the Computer Setup (F10) Utility. Disconnect any other diskette controller devices (tape drives). Clear CMOS.
3. 912Computer Cover Has Been Removed Since Last System Start Up 914 Coil is not Connected N/A

No action required.

Mechanism is missing or not connected. The power button is not connected. The front audio cable is not connected. Front USB is not connected. The ambient temperature could exceed operating limits (maximum=95F), or there are obstructions to airflow, including dust buildup.
Reconnect or replace ing mechanism. Reseat or replace ing mechanism cable.
916Power Button Not Connected 917Front Audio Not Connected 918Front USB Not Connected 960CPU Overtemp occurred
Connect power button. Connect front audio cable. Connect front USB cable. 1. Be sure you are not operating the system in an environment that exceeds 95F. Disconnect power and open the access panel. Verify that cables are not blocking processor heatsink fans or front fan (if installed). Verify that there is not excessive dust on major components. If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors and/or the system board. Determine if hard drive is giving correct error message. Run the Drive Protection System test (if applicable). Apply firmware patch (if applicable). See http://www.hp.com/support. Back up contents and replace the hard drive. Be sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service.
1720SMART Hard Drive Detect Imminent Failure
Hard drive is about to fail. (Some hard drives have a firmware patch that fixes erroneous error messages.)
4. 1780Disk 0 Failure The drive is not installed correctly or has failed. 1.
138 Chapter 5 System diagnostics and troubleshooting
Screen message 1781Disk 1 Failure Probable cause The drive is not installed correctly or has failed. Recommended action 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service. Run the Computer Setup (F10) utiltiy. Clear CMOS. Verify cable seating and jumper settings. Run hard-drive diagnostics. Disconnect additional drives. Run the Drive Protection System test (if available). Replace the hard drive. Replace the system board. Be sure that any jumpers are set correctly and that power and drive cables are connected to both the hard drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Be sure that any jumpers are set correctly and that power and drive cables are connected to both the hard drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation Run the Computer Setup (F10) utilty. Clear CMOS. Verify cable seating/jumper settings. Run hard-drive diagnostics. Disconnect additional drives. Run the Drive Protection System test (if available). Replace the hard drive. Run the Computer Setup (F10) Utility. Clear CMOS. Verify cable seating and jumper settings. Run hard-drive diagnostics. Disconnect additional drives.

10. Type the desired volume size in the Capacity: field, and press Tab. 11. Press Enter to initiate volume creation. 12. When prompted, press Y to acknowledge the warning message and create the volume. 13. Return to step 3 to create additional RAID volumes, or use ? or ? to highlight 4. Exit, and press Enter. 14. Press Y when prompted to confirm the exit.

Deleting RAID volumes

Use the Intel Matrix Storage Manager option ROM Configuration utility to delete RAID volumes. 1. 2. Use the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. Use the up or down arrow key to highlight the RAID volume to be deleted, and press Del.
Configuring SATA RAID devices 145
When prompted, press Y to confirm the deletion of the selected RAID volume. Choose one of the following steps: Return to step 1 to delete additional RAID volumes. To create RAID volumes, see Creating RAID volumes on page 145. Use the up or down arrow key to highlight 4. Exit, and press Enter. Use the up or down arrow key to highlight 3. Reset Disks to Non-RAID, and press Enter.

5. 6. 7. 8.

Use the up and down arrow keys and Space to mark individual physical disks to be reset. Press Enter to complete the selection. When prompted, press Y to confirm the reset action. Choose one of the following steps: Return to step 1. to delete additional RAID volumes. To create RAID volumes, see Creating RAID volumes on page 145. Use the up or down arrow key to highlight 4. Exit, and press Enter.
146 Chapter 6 Configuring RAID devices
Configuring password security and resetting CMOS
This chapter describes how to configure password security and to reset CMOS, and includes these topics: Preparing to configure passwords on page 148 Resetting the password jumper on page 149 Resetting the password jumper on page 149
Preparing to configure passwords
The Computer Setup (F10) Utility enables you to create setup and power-on passwords. When you create a setup password, only the power-on password is required to access the Computer Setup (F10) Utility and any other information on the workstation. When you create both passwords, only the setup password gives you access to the Computer Setup (F10) Utility. When both passwords are created, the setup password can also be used in place of the power-on password as an override to log into the workstation (a useful feature for a network administrator). If you forget a password, two methods are available for clearing the password to gain access to the information on the workstation: Reset the password jumper Press the Clear CMOS button

Clearing passwords... 45 DriveLock... 45 Hood Sensor (Smart Cover Sensor) (optional).. 48 Setting the Hood Sensor protection level.. 48 Hood Lock (Smart Cover Lock) (optional).. 48 Locking the Hood Lock... 48 Unlocking the Hood Lock... 49 Using the FailSafe key... 49 Cable lock (optional).... 49 Security lock (Padlock loop) (optional).. 49 Universal chassis clamp lock (optional).. 49 Fault notification and recovery... 49 Drive Protection System... 50 ECC fault prediction... 50 Thermal sensors.... 50 Dual-state power button.... Removal and replacement procedures Warnings and cautions.... 51 Service considerations.... 52 Cautions, warnings, and safety precautions... 52 ESD information..... 52 Generating static.... 52 Preventing ESD equipment damage... 53 Personal grounding methods and equipment... 53 Grounding the work area... 54 Recommended ESD prevention materials and equipment. 54 Tools and software requirements... 54 Screws.... 55 Special handling of components... 55 Cables and connectors... 56 Hard drives.... 56 Lithium coin cell battery... 56 Customer Self-Repair.... 56 Predisassembly procedures.... 57 System board components..... 57 Removing and replacing components... 58 Disassembly order.... 59 Security lock (Padlock loop) (optional)... 59 Removing the security lock... 60 Cable lock (optional).... 60 Removing the cable lock... 60 Universal chassis clamp lock (optional).... 60
Removing the chassis clamp lock... 61 Side access panel.... 61 Removing the side access panel... 61 Replacing the side access panel... 62 Hood Sensor (Smart Cover Sensor) (optional)... 63 Removing the Hood Sensor... 63 Smart Cover Lock solenoid (optional)... 63 Removing the Smart Cover Lock solenoid... 63 Front bezel.... 64 Removing the front bezel.... 65 Replacing the front bezel.... 65 Bezel blanks..... 65 Removing bezel blanks... 65 Front panel I/O device assembly.... 66 Removing the front panel I/O device assembly.. 66 Installing the front panel I/O device assembly... 67 Power button assembly.... 68 Removing the power button assembly.. 68 System speaker..... 69 Removing the system speaker... 69 Power supply.... 70 Removing the power supply... 70 System fan assembly.... 71 Removing the system fan assembly... 71 Memory.... 72 Removing a memory module... 72 Installing a memory module... 73 Supported DIMM configurations.. 73 Memory module requirements... 73 Required DIMM installation order... 74 Installing a memory module.. 74 PCI card slots.... 76 PCI card support bracket.... 76 Removing a PCI card support bracket.. 77 Installing a PCI card support bracket... 77 PCI Express cards.... 78 Removing a PCI Express card... 78 Installing a PCI Express card... 79 PCI card..... 80 Removing a PCI card... 80 Installing a PCI card... 81 IEEE-1394 card (optional).... 82 Removing an IEEE-1394 card... 82 Front PCI card guide and fan removal (optional)... 83

Table 1-6 Maximum current per rail
Voltage rail +3.3V +5.1V +12 VCPU +12 V-B +12 V-D -12V +5 VSB Maximum continuous current 15A 21A 17.5A 17.5A 18.0A 0.3A 2.25A
WARNING! Do not exceed 110W of 5-V and 3.3-V power combination. Do not exceed 38.0A (456W) of 12V (CPU/B/D) power combination. Do not exceed 475W of total continuous output power.
Power supply specifications
Table 1-7 Power supply specifications
Item Power supply Operating voltage range Rated voltage range Rated line frequency Operating line frequency range Rated input current Description 475 watt custom power supply (Wide Ranging, Active PFC) and 85% efficiency 90-269 VAC 100-240 VAC 50-60 Hz 47-66 Hz 10A @ 100-127 VAC 6A @ 200-240 VAC Heat dissipation (Configuration and software dependent) Power supply fan ENERGY STAR 5.0 qualified (configuration dependent) FEMP Standby Power compliant @115V (<2W in S5 Power Off) Power Consumption in Sleep Mode (as defined by ENERGY STAR)-Suspend to RAM S3 (Instantly available workstation) Built In Self-Test LED Surge-tolerant full ranging PSU (Withstands power surges up to 2000V) Yes Yes Typical 954 BTU/hr = (240.3 kg-cal/hr) Maximum 1977 BTU/hr = (498 kg-cal/hr) 92x25 mm variable speed Yes Yes < 5W 118 VAC 400 Hz 393-407 Hz 10A @ 118 VAC
Power consumption and heat dissipation
Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.

System fans

This workstation includes one rear system fan, one processor heatsink fan, and one power supply fan. In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fans.
Resetting the power supply
If an overload triggers the power supply overload protection, all power is immediately disconnected. To reset the power supply: 1. 2. 3. Disconnect the power cord from the workstation. Determine what caused the overload and fix the problem. See System diagnostics and troubleshooting on page 107 for troubleshooting information. Reconnect the power cord and reboot the workstation.

Chapter 3 Restoring the operating system

Ordering backup software

If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region seehttp://www.hp.com/ support/contactHP.

Restoring Windows Vista

This section describes how to restore Windows Vista.
Ordering the RestorePlus! media
If you ordered restore media with your workstation, the media is included with your workstation components. If you did not order restore media, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support.
NOTE: Windows Vista provides a backup and restore application as well. To learn more about this application, see the Microsoft Web site. CAUTION: Before you restore the operating system, back up your data.
When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. To restore Windows Vista: 1. 2. Boot from the RestorePlus! DVD to start the RestorePlus! process. You must start from the RestorePlus! DVD to install device drivers and settings. Follow the prompts to restore your operating system.
Some application software might not be restored using this process. If software is not restored, install it from the appropriate application DVD.
Restoring Windows XP Professional
This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set.
Creating RestorePlus! media
The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. 2. 3. 4. Boot the workstation. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. An Initial Recovery Point (IRP) of the system is captured. This is a snapshot of the system hard drive. The capture can take more than 10 minutes. After the IRP is created, you can create a set of backup CDs or DVDs. To create a RestorePlus! media set including the Windows XP operating system CD, select RestorePlus! > Microsoft Windows XP operating system > Supplemental media. NOTE: Depending on the options, there might be additional DVDs you can create. 5. Follow the prompts to create RestorePlus!, operating system, and HPBR media.
If you are unable to create CD/DVDs on your workstation, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support.

To initiate a remote system installation, press F12 when F12=Network Service Boot appears in the lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a PXE boot.

Replicating the setup

The following procedures enable you to copy one setup configuration to other workstations of the same model for faster, more consistent configuration of multiple workstations. Both procedures require a diskette drive or a USB device such as an HP Drive Key.
Copying a setup configuration to a single workstation
CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation. 1. 2. Select a setup configuration to copy, and then reboot the workstation. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. If necessary, press Enter to bypass the title screen. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you may see a keyboard error messagedisregard it. 3. 4. 5. 6. 7. 8. 9. If you are using a diskette or other storage device, insert it now. If not, proceed to the next step. Select File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. Power off the workstation you are configuring and insert the configuration diskette into the diskette drive. Power on the workstation you are configuring. Press and hold the F10 key until you enter the Computer Setup (F10) Utility. If necessary, press Enter to bypass the title screen. Select File>Replicated Setup>Restore from Removable Media, and then follow the instructions on the screen. Restart the workstation when the configuration is complete.
Copying a setup configuration to multiple workstations
CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation. This method takes a little longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. NOTE: A bootable diskette is required for this procedure. If Windows XP is not available to create a bootable diskette, use the method for copying to a single workstation instead (see Copying a setup configuration to a single workstation on page 35.) 1. 2. 3. 4. Create a bootable diskette. Select a setup configuration to copy. Restart the workstation. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. If necessary, press Enter to bypass the title screen. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error messagedisregard it. 5. 6. 7. If you are using a diskette or other storage device, insert it now. If not, proceed to the next step. Select File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. Download a BIOS utility for replicating setup (repset.exe) and copy it to the configuration diskette. To obtain this utility, see http://www.hp.com/support/files. Enter the model number of the workstation. On the configuration diskette, create an autoexec.bat file containing repset.exe and cpqsetup.txt. Power off the workstation you are configuring. Insert the configuration diskette, and then power on the workstation. The configuration utility runs automatically.

Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless the password is entered. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot. When Network Server Mode is disabled, the password must be entered each time the workstation is powered on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the workstation is rebooted. When Network Server Mode is enabled, the password prompt is not presented during POST, but any attached PS 2 keyboard remains locked until you enter the power-on password. To enable Network Server Mode, a power-on password must be set. The option to set this password is available under Advanced>Password Options. This option enables the system to boot without requiring the power-on password, but the keyboard and mouse are locked until you enter the password. The keyboard LEDs rotate constantly when the system is in locked mode.
To establish a power-on password through the Computer (F10) menu: 1. 2. Power on or restart the workstation. As soon as your workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error messagedisregard it. 3. 4. Select Security>Power-On Password, and then follow the onscreen instructions. Before exiting, select File>Save Changes, and then Exit.
Entering a power-on password 1. 2. Restart the workstation. When the key icon appears on the monitor, enter the current password, and then press Enter. Type carefully. For security reasons, the characters you enter do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the workstation before you can continue. Entering a Setup Password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. 2. Restart the workstation. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error messagedisregard it. 3. When the key icon appears on the monitor, enter the setup password, and press Enter. Type carefully. For security reasons, the characters you enter do not appear on the screen.

master or user password. For a warm-boot, you must enter the same password used to unlock the drive during the preceding cold-boot. Users are given two attempts to enter a correct password. During coldboot, if neither attempt succeeds, POST continues but the drive remains inaccessible. During a warmboot or restart from Windows, if neither attempt succeeds, POST halts and the user is instructed to cycle power. To enable and set the DriveLock user password: 1. 2. Power on or restart the workstation. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error messagedisregard it. 3. 4. 5. Select Security>DriveLock Security. For each DriveLock-capable drive, select a drive by pressing the F10 key to accept. Under Enable/Disable DriveLock options, select Enable, and then press the F10 key to enable DriveLock for a particular drive. CAUTION: Forgetting the DriveLock password renders the drive unusable. 6. 7. 8. Enter a new user password, and then press the F10 key to accept. This password may be 1 to 32 characters long. Enter the password again in the Enter New Password Again field. If you forget this password, the drive is rendered permanently disabled. Select File>Save Changes and Exit, and then press the F10 key. After you press the F10 key, the system performs a cold-boot before invoking the DriveLock function.
NOTE: This process can also be used to set the DriveLock master password by selecting Master in Step 5. When the workstation starts, you are prompted to enter the DriveLock password for each DriveLockcapable drive for which you have previously set a password. You are given two attempts to enter the password correctly. If the password is not entered correctly, the workstation attempts to boot anyway. However, the boot process most likely fails because data from a locked drive cannot be accessed. In a single drive workstation, if the drive has DriveLock enabled, the workstation might not be able to boot to the operating system, and might try to boot from the network or from another storage device instead (depending on the boot ordering options). Regardless of the outcome of the boot attempts, the drive-locked drive remains inaccessible without the DriveLock password. In a two-drive workstation that has a boot drive and a data drive, you can apply the DriveLock feature to the data drive only. In this case, the workstation can always boot, but the data drive is accessible only when the DriveLock password is entered. Cold-boots require that you enter DriveLock passwords. However, DriveLock passwords are also required for warm-boots. For example, if you boot to DOS and enter Ctrl-Alt-Del, you must enter the DriveLock password before the workstation completes the next boot cycle. This warm-boot behavior is consistent with the DriveLock feature.

HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to your HP Workstation. NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. NOTE: Currently, HP Help and Support Center does not work on Windows Vista.
HP troubleshooting resources and tools 107

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: http://www.hp.comProvides useful product information. http://www.hp.com/support/workstation_manualsProvides the latest online documentation. http://www.hp.com/go/workstationsupportProvides technical support information for workstations. http://www.hp.com/supportProvides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. http://www.hp.com/support/workstation_swdriversProvides access to software and drivers for workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. 2. 3. 4. Visit http://www.hp.com/go/workstationsupport. Under the Business Support Center menu on the left, select Troubleshoot a problem. Under Select your product (center window), select Workstations (under personal computing). Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response. For more information about HP Instant Support and Active Chat and how to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. NOTE: This feature is not available on Windows XP Professional x64 Edition or on Linux.

Power LED flashes red (once every 2 seconds).
Power failure (power supply is overloaded).
Solving diskette problems
Table 6-4 Diskette problems
Problem Diskette drive light stays on. Cause Diskette is damaged. Solution Right-click Start, select Explore, and then select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Remove and reinsert diskette. Verify the program diskettes. Reconnect power cable. Be sure that all four pins are connected. Reseat diskette drive data and power cables. Reseat the drive. Format the diskette. Use another diskette or remove the write protection.
Diskette is incorrectly inserted. Files on diskette are damaged. Drive cable is not properly connected. Drive not found. Cable is loose. Removable drive is not seated properly. Diskette drive cannot write to a diskette. Diskette is not formatted. Diskette is write-protected.
116 Chapter 6 System diagnostics and troubleshooting
Table 6-4 Diskette problems (continued)
Problem Cause Writing to the wrong drive. Not enough space is left on the diskette. Diskette write-control is enabled. Diskette is damaged. Cannot format diskette. Invalid media reported. Solution Verify the drive letter in the path statement. Use another diskette. Use the Computer Setup (F10) Utility to verify the storage security feature disabled settings. Replace the damaged disk. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44 MB diskette, enter the following command at the MSDOS prompt: FORMAT A: /F:1440 Right-click Start, select Explore, and then select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Format the diskette. Verify the type of drive that you are using and use the correct diskette type. Verify the drive letter in the path statement. Replace the diskette with a new one.
A problem has occurred with a disk transaction. Diskette drive cannot read a diskette.
The directory structure is bad, or there is a problem with a file. Diskette is not formatted. You are using the wrong diskette type for the drive type. You are reading the wrong drive. Diskette is damaged.
Invalid system disk message is displayed.
A diskette that does not contain When drive activity stops, remove the diskette and press the system files needed to start the Spacebar. The workstation should start up. the workstation has been inserted into the drive. Diskette error has occurred. Restart the workstation by pressing the power button. Replace with a bootable diskette. Run Computer Setup and enable diskette boot in Storage>Boot Order. Run Computer Setup and enable Removable Media Boot in Storage>Storage Options. Run the Computer Setup (F10) Utility and disable Diskette MBR Validation in Storage>Storage Options.

Disable monitor Energy Saver feature.
Adjust the monitor brightness and contrast controls. Verify that the graphics cable is securely connected to the graphics card and the monitor. Install the video drivers included in the upgrade kit.
Blurry video or requested resolution cannot be set.
If the graphics controller was upgraded, the correct video drivers might not be loaded. Monitor is not capable of displaying requested resolution.
Change requested resolution.

Customer Self Help 119

Problem The picture is broken up, rolls, jitters, or flashes. Cause The monitor connections might be incomplete, or the monitor might be incorrectly adjusted. 1. 2. Solution Be sure the monitor cable is securely connected to the workstation. In a two-monitor system, or if another monitor is in close proximity, ensure that the monitors are not interfering with each others electromagnetic field by moving them apart. Fluorescent lights or fans might be too close to the monitor.
3. Monitor must be degaussed. Vibrating or rattling noise coming from inside a CRT monitor when powered on. Clicking noise coming from inside a CRT monitor. High pitched noise coming from inside a flat-panel monitor. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.) Certain typed symbols do not appear correctly. Monitor degaussing coil has been activated. Electronic relays have been activated inside the monitor. Brightness and contrast settings are too high. Flat-panel monitors internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card. The font you are using does not support that particular symbol.
Degauss the monitor. None. It is normal for the degaussing coil to be activated when the monitor is powered on. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of Standby mode, and when changing resolutions. Lower brightness and contrast settings. 1. 2. Select the monitors Auto-Adjustment option in the monitors onscreen display menu. Manually synchronize the Clock and Clock Phase onscreen display functions. Download SoftPaq SP20930 or SP22333 (depending on the monitor) to assist with the synchronization).
Use the Character Map to locate and select the appropriate symbol. Select Start>All Programs> Accessories>System Tools>Character Map. You can copy the symbol from the Character Map into a document.

Before recording, be sure there is enough free space on the hard disk. Try recording the audio file in a compressed format.

Solving printer problems

Table 6-8 Printer problems
Problem Printer does not print. Cause Printer is not turned on and online. Solution Turn the printer on and be sure it is online.

Customer Self Help 121

Table 6-8 Printer problems (continued)
Problem Cause The correct printer driver for the application is not installed. 1. 2. Solution Install the correct printer driver for the application. Try printing using the MS-DOS command: DIR C:\> [printer port] where printer port is the address of the printer used. If the printer works, reload the printer driver. If you are on a network, you might not have made a connection to the printer. Printer might have failed. Printer does not turn on. Printer prints garbled information. The cables might not be connected properly. The correct printer driver is not installed. The cables might not be connected properly. Printer memory might be overloaded. Printer is offline. The printer might be out of paper. Make the proper network connection to the printer.
Run printer self-test. Reconnect all cables. Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. 1. 2. Verify that the paper tray and refill it if it is empty. Select Online.
Solving keyboard and mouse problems
Table 6-9 Keyboard and mouse problems
Problem Keyboard commands and typing are not recognized by the workstation. Cause Keyboard connector is not properly connected. 1. 2. Solution Power off the workstation. Reconnect the keyboard to the back of the workstation and restart the workstation.
Program in use has stopped responding to commands. Keyboard needs repairs. Keyboard key is stuck down. Workstation is in Hibernate mode. Cursor will not move using the arrow keys on the keypad. The Num Lock key might be on.
Shut down the workstation using the mouse, and then restart the workstation. Replace the keyboard. Remove any debris from the keyboard. Press the power button to resume from Hibernate mode. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled or enabled in the Computer Setup (F10) Utility. 1. 2. Shut down the workstation using the keyboard. Plug the mouse connector into the PS/2 mouse connector slot in the workstation, and then restart the workstation.

You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configures the workstation. If you install a nonPnP device, you must reconfigure the workstation after completing installation of the new hardware.
Table 6-11 Hardware installation problems
Problem A new device is not recognized as part of the system. Cause Device is not seated or connected properly. Cables of new external device are loose, or power cables are unplugged. Power switch of new external device is not turned on. When the system advises you about changes to the configuration, you do not accept them. A PnP board might not automatically configure when added if the default configuration conflicts with other devices. Device hardware is not properly jumpered or otherwise configured. Workstation does not start. Wrong memory modules were used in the upgrade, or memory modules were installed in the wrong location. Solution Be sure that the device is properly and securely connected and that pins in the connector are not bent. Be sure that all cables are properly and securely connected and that pins in the cable or connector are not bent. Power off the workstation, power on the external device, and then power on the workstation to integrate the device into the workstation system. Reboot the workstation and follow the instructions for accepting the changes.
Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to resolve the resource conflict. Read the device-specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. Observe the beeps and LEDs on the front of the workstation. Refer to POST error messages on page 140 to determine possible causes.

Self-troubleshooting with HP Vision Field Diagnostics 139
Saving and printing information in HP Vision Field Diagnostics
You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. 2. 3. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD. Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved regardless of from which tab the Save button was clicked. Select the drive onto which you will save the log files and click the Save button. Three html files will be saved to the inserted diskette or USB flash drive. NOTE: Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media. 4. Print the desired information from the storage device used to save it. NOTE: To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of the screen. Be sure to remove the USB flash drive or CD from the optical drive.

POST error messages

Power On Self Test (POST) is a program run at startup that initializes and runs tests on installed hardware. An audible and/or visual message appears if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: NOTE: If the power-on password is set, a key icon appears on the screen while POST is running. You must enter the password before continuing.
Table 6-18 POST error messages
Screen message 101Option ROM Error Probable cause System ROM checksum Recommended action Verify the correct ROM: 1. 2. 3. 4. 102System Board Failure DMA, timers, and so on 1. 2. 3. 103System Board Failure DMA, timers, and so on 1. 2. 3. 110Out of Memory for Option ROMs Option ROM for a device was unable to run due to memory constraints. Flash the ROM, if needed. If an expansion card was recently added, remove it to find out if the problem remains. Clear CMOS. If the message disappears, there might be a problem with the expansion card Replace the system board. Clear CMOS. Remove expansion boards. Replace the system board. Clear CMOS. Remove expansion boards. Replace the system board.

512Chassis, rear chassis, or Fan is not connected, might have front chassis fan not detected malfunctioned.
514CPU or Chassis Fan not detected
Processor fan is not connected or might have malfunctioned.
142 Chapter 6 System diagnostics and troubleshooting
Screen message 601Diskette Controller Error Probable cause Diskette controller circuitry or diskette drive circuitry incorrect. Recommended action 1. 2. 3. 4. 5. 605Diskette Drive Type Error Mismatch in drive type. 1. 2. 3. 912Computer Cover Has Been Removed Since Last System Start Up 914 Coil is not Connected N/A Run the Computer Setup (F10) utiltiy. Verify and replace cables. Clear CMOS. Replace diskette drive. Replace the system board. Run the Computer Setup (F10) Utility. Disconnect any other diskette controller devices (tape drives). Clear CMOS.

No action required.

Mechanism is missing or not connected. The power button is not connected. The front audio cable is not connected. Front USB is not connected. The ambient temperature could exceed operating limits (maximum=95F), or there are obstructions to airflow, including dust buildup.
Reconnect or replace ing mechanism. Reseat or replace ing mechanism cable.
916Power Button Not Connected 917Front Audio Not Connected 918Front USB Not Connected 960CPU Overtemp occurred
Connect power button. Connect front audio cable. Connect front USB cable. 1. 2. 3. 4. 5. Be sure you are not operating the system in an environment that exceeds 95F. Disconnect power and open the access panel. Verify that cables are not blocking processor heatsink fans or front fan (if installed). Verify that there is not excessive dust on major components. If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors and/or the system board. Determine if hard drive is giving correct error message. Run the Drive Protection System test (if applicable). Apply firmware patch (if applicable). See http://www.hp.com/support. Back up contents and replace the hard drive. Be sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service.
1720SMART Hard Drive Detect Imminent Failure
Hard drive is about to fail. (Some hard drives have a firmware patch that fixes erroneous error messages.)

1780Disk 0 Failure

The drive is not installed correctly or has failed.

POST error messages 143

Screen message 1781Disk 1 Failure Probable cause The drive is not installed correctly or has failed. Recommended action 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service. Run the Computer Setup (F10) utiltiy. Clear CMOS. Verify cable seating and jumper settings. Run hard-drive diagnostics. Disconnect additional drives. Run the Drive Protection System test (if available). Replace the hard drive. Replace the system board. Be sure that any jumpers are set correctly and that power and drive cables are connected to both the hard drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Be sure that any jumpers are set correctly and that power and drive cables are connected to both the hard drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation Run the Computer Setup (F10) utilty. Clear CMOS. Verify cable seating/jumper settings. Run hard-drive diagnostics. Disconnect additional drives. Run the Drive Protection System test (if available). Replace the hard drive. Run the Computer Setup (F10) Utility. Clear CMOS. Verify cable seating and jumper settings. Run hard-drive diagnostics. Disconnect additional drives. Run the Drive Protection System test (if available). Replace the hard drive.