IBM Thinkpad 380XD
IBM Thinkpad 380XD Laptop & Notebook, size: 1.6 MB
IBM Thinkpad 380XD Hardware Guide
IBM Thinkpad 380XD Install Guide
Brand: IBM Corp.
Part Number: 05K5664
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Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. Do not work alone under hazardous conditions or near equipment that has hazardous voltages. Disconnect all power before: Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position. If you need to work on a machine that has exposed electrical circuits, observe the following precautions: Ensure that another person, familiar with the power-off controls, is near you. Attention: Another person must be there to switch off the power, if necessary. Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body. When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. IBM ThinkPad 380XD, 385XD (2635)
Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools and testers. Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. Do not service the following parts with the power on when they are removed from their normal operating places in a machine: Power supply units Pumps Blowers and fans Motor generators and similar units. (This practice ensures correct grounding of the units.) If an electrical accident occurs: Use caution; do not become a victim yourself. Switch off power. Send another person to get medical aid.
Flash Memory Update: System setup programs and
diagnostic tests are stored in the flash memory. A flash memory update is required when: A new version of the system program is installed. A new features or options is added to the computer.
To update the flash memory, do the following: 1. Obtain an appropriate diskette containing the update. 2. Insert the System Program Service diskette into drive A, and turn on the computer with ac power or a fully charged battery. 3. Select Update system programs from the menu.
Power Systems Checkout
To determine whether a power systems problem is due to the AC Adapter or the battery, do the following: 1. Remove the battery. 2. Connect the AC Adapter and check that power is supplied. 3. Disconnect the AC Adapter and install the charged battery; then check that power is supplied by the battery. If the problem is due to the AC Adapter, go to AC Adapter Checkout If the problem is due to the battery, go to Battery Checkout on page 30 If the problem is not due to the AC Adapter or the battery, go to Backup Battery Checkout (Nonrechargeable) on page 31
AC Adapter Checkout: This checkout is used only when the computer fails under ac power.
If the problem occurs only when the AC Adapter is used with a port replicator, replace the replicator. If the power-on indicator does not turn on, check the power cord of the AC Adapter for conductivity and installation. 1. Unplug the AC Adapter cable from the computer and measure the output voltage at the cable plug. See the following figure:
Pin 1 2
Voltage (V dc) +15.5 to +17.0 Ground
a. If the voltage persists, go to the next step. b. If the voltage is correct, make sure the connection between the DC/DC card and the system board is not loose. IBM ThinkPad 380XD, 385XD (2635)
3. 4. 5.
c. Replace the DC/DC card. d. If the problem is not corrected, replace the system board. e. If the problem persists, go to Undetermined Problems on page 48. Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized. Plug the AC Adapter cable into the ac power outlet. Measure the output voltage of the AC Adapter. If the voltage is still not correct, replace the AC Adapter.
System Board and CPU Card Checkout
The system board and the CPU Card FRUs perform the operation on the computer. Processor problems can be caused by either FRU. Generally, the CPU Card has a lower failure rate. If a numeric code indicates the system board or the CPU Card as failing, do the following procedure to isolate the problem: 1. Run the system board test to verify the symptom. This test verifies both the system board and the CPU Card. If no error is detected, return to Undetermined Problems on page 48. Note: Do not touch the keyboard and the pointing device when the system board is being tested. This might cause unexpected errors. 2. If FRU code 10 appears, replace the system board, but do not replace the CPU Card. Transfer the CPU Card from the old system board to the new system board. 3. If FRU code 11 appears, reseat the CPU Card. 4. Rerun the test to verify the fix. 5. If FRU code 11 remains, replace the CPU Card. If this procedure does not correct the problem, go to Undetermined Problems on page 48.
TrackPoint III Checkout
If the TrackPoint III does not work, do the following: 1. Run the ThinkPad Configration program and check if the configuration of the TrackPoint III is enabled. 2. If it is not, select Enable and enable it. 3. If you still have a problem, continue to the next step.
Drifting Pointer There may be cases when the pointer drifts for a short while on the screen, this is not a hardware problem. This movement can occur when a slight, steady pressure is applied to the TrackPoint III pointer. No service action needs be taken. 4. 5. 6. 7. 8. 9. Go to the Easy-Setup menu. Move to an item with the pointing stick. Press any one of the two click buttons. Verify that the item is selected. Verify that all buttons work correctly. If the problem still persists, do the following one at a time: Warning: Do not replace a nondefective FRU. Reseat the TrackPoint III cable. Replace the keyboard. Replace the DC/DC card. Replace the system board.
Optional Device Checkout
If you suspect an optional device problem, do either of the following: Port Replicator Checkout External Monitor Self-Test
Port Replicator Checkout
Do the following procedures to isolate a port replicator problem. A port replicator attaches to the system expansion connector at the rear of the computer. 1. Turn off the computer. 2. Remove the failing devices from the replicator. 3. Unplug the AC adapter from the replicator, if attached. 4. Remove the port replicator from the computer. 5. Reconnect the failing device directly to the computer. (If another device is already connected to the computer, remove it first.) 6. Go to the Running the Diagnostics on page 49 and run the diagnostics. 7. If the advanced diagnostic device test does not find an error, suspect a problem with the port replicator of the system expansion bus. 8. Turn off the computer and reconnect the port replicator. 9. Turn on the computer and run the following advanced diagnostic tests: Serial port test with the wrap plug installed on the replicator
Parallel port test with the wrap plug installed on the replicator 10. If diagnostic errors appear, replace the replicator or diskette drive attachment unit. If the problem remains after the replacement, replace the system board. 11. If power problems appear only when the replicator is used, replace the replicator.
External Monitor Self-Test
If a monitor problem occurs only when an external monitor is connected, do the following: Note: Before you replace a monitor: Check that the 95XX systems support either 63XX, 85XX, or 95XX displays. Make sure that the external monitor is properly connected to the computer. If the screen is rolling, replace the external monitor. If that does not correct the problem, replace the FRUs in the following order: 1. System board 2. Bus adapter (if used) If the screen is not rolling, run the monitor self-test as follows: 1. 2. 3. 4. 5. Power-off the computer and monitor. Disconnect the monitor signal cable. Power-on the monitor Set the contrast to its maximum position. Set the brightness control to the center detent position.
Check the following conditions: The screen contrast and brightness control are adjustable. The screen is either white or light gray, with a black margin (test margin). The screen is set to CRT or both on the ThinkPad Configration program. Note: The location of the test margin may vary with the type of monitor. It can be either at the top and/or bottom, or left and/or right of the screen. If you do not see a test margin on the screen, replace the monitor. If there is a test margin on the screen, replace the system board.
Power Management Features
Three power management modes are provided by the computer to reduce power consumption and to prolong battery life.
Standby Mode: In standby mode, the following
occurs: The LCD backlight turns off. The hard disk drive motor stops. The following events cause the computer to enter standby mode: Standby is requested by the Fn key (Fn+F3). There is inactivity under auto-standby mode set by the ThinkPad Configration program. The computer exits standby mode and resumes operation when any key is pressed.
Suspend Mode: In suspend mode, the following
occurs: The The The The The LCD backlight turns off. hard disk drive motor stops. LCD is powered off. hard disk drive is powered off. CPU stops.
The following events cause the computer to enter suspend mode: Suspend mode is requested by the Fn key (Fn+F4). The LCD is closed. A time-out occurred on the following devices: Keyboard TrackPoint III Hard disk drive Parallel connector Diskette drive AC Adapter The duration of inactivity is specified in Suspend Timer of the ThinkPad Configration program. The battery power is low and the orange battery power indicator blinks. Either the PS2 OFF or the PS2 SUSpend command is set in the ThinkPad Configration program.
Notes: 1. To disable suspend mode, set the mode to Will not suspend even if LCD is closed. in the ThinkPad Configration program. 2. If the computer is being powered by ac power and a communication PC Card is being used, the computer enters standby mode instead of entering the normal suspend mode, and the PC Card and application programs remain active. 3. The computer will not enter suspend mode when a communication link is active. The following events cause the computer to return from suspend mode to normal operation: The LCD is opened. The real time clock alarm is signaled. The ring indicator (RI) is signaled by a serial device or a PC Card device. The Fn key is pressed. An external keyboard key is pressed while the computer is operating with ac power. The computer exits suspend mode and enters hibernation mode when a preset timer condition is satisfied.
Hibernation Mode: In hibernation mode, the
following occurs: The system status, RAM, VRAM, and setup data are stored on the hard disk. The computer is powered off. Notes: The computer cannot enter hibernation mode if it is being powered by ac power and a communication PC Card is used. The following events cause the computer to enter hibernation mode: Hibernation mode is requested by the Fn key (Fn+F12). Timer conditions are satisfied in suspend mode. A critically low battery condition occurs. The PS2 HIBernation command is set in the ThinkPad Configration program. The computer exits hibernation mode and resumes operation when the power-on switch is pressed. When power is turned on, the hibernation file in the boot record on the hard disk drive is read and system status is restored from the hard disk drive.
Port Replicator Power Overload: If a power shutdown occurs intermittently when PC Card devices are used with a port replicator, suspect an over-current problem. Some PC Card devices use much power, and if at some point the required power exceeds the allowed power, a power shutdown occurs. Isolate this problem to a device by removing each device simultaneously and then using the computer under the same condition as when the power shutdown occurred. This will determine which device is causing the overload.
602 (Diskette read error.)
604 (An unacceptable ID was read from the diskette drive.)
11XX 1101: Serial_A test failure. 12XX 1201: Serial_B test failure. 17XX 1701: Hard disk controller failure. 1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error. 24XX (2401: System board video error.) 808X 8081: PCMCIA presence test failure. (PCMCIA revision number also checked.) 8082: PCMCIA registration test failure. 860X (Pointing device error when TrackPoint III is disabled.) 8601: System bus error8042 mouse interface. 8602: External mouse error. 8603: System bus error or mouse error.
1. PC Card slot assembly 2. PCMCIA device 3. System board
1. External mouse 2. External keyboard 3. System board
Symptom / Error 861X (Pointing device error when TrackPoint III is enabled.) 8611: System bus errorI/F between 8042 and IPDC. 8612: TrackPoint error. 8613: System board or TrackPoint error. I9990301 I9990302 I9990305 I9990301: Hard disk error. I9990302: Invalid hard disk boot record. I9990305: No bootable device.
FRU / Action in Sequence 1. Reseat the keyboard cable on the DC/DC card 2. Keyboard 3. External mouse 4. DC/DC card 5. System board
1. Check that the operating system is installed in the hard disk drive. If not, install the operating system. 2. Reseat the boot device. 3. Check the start-up sequence for the correct boot device. 4. Check that the operating system boots correctly. System board
I9990303 (Bank2 flash ROM check sum error.) Other codes not listed above.
Go to Undetermined Problems on page 48.
Symptom / Error Continuous beeps. One beep and a blank, unreadable, or flashing LCD. One beep, and the message Unable to access boot source appears. One long and two short beeps, and a blank or an unreadable LCD. One long beep followed by four short beeps each time the power switch is operated. (System cannot turn on due to low battery voltage.) One beep every second. (System is shutting down due to low battery voltage.) FRU / Action in Sequence System board 1. Reseat the LCD connector 2. LCD assembly 3. System board 1. Boot device 2. System board 1. System board 2. LCD assembly Connect the AC Adapter or install a fully charged battery.
Connect the AC Adapter or install a fully charged battery. (Allow the system to completely shut down before changing the battery.) POST error. See Numeric Error Codes on page 38. System board
Two short beeps with error codes. Two short beeps and a blank screen.
No Beep Symptoms
Symptom / Error No beep, power-on indicator not on, and a blank LCD during POST. FRU / Action in Sequence 1. Go to Power Systems Checkout on page 29. 2. DC/DC card 3. System board 4. CPU Card 5. Check the power outlet 1. DC/DC card 2. System board 3. CPU Card 1. DC/DC card 2. CPU Card 3. System board 1. Turn the volume up and check the speaker. 2. Speaker 3. System board
No beep, power-on indicator on, and a blank LCD during POST. No beep, power-on indicator on, and a blinking cursor only during POST. No beep during POST but the system runs correctly.
Symptom / Error The system does not suspend or resume when the LCD is closed or opened. FRU / Action in Sequence 1. Go to Suspend Mode on page 35, and check that the computer can enter suspend mode. 2. Boot an operating system and press Fn+F4. If the computer enters suspend mode, suspect that the application program is not working properly. 3. LCD assembly 4. System board Go to Battery Checkout on page 30 and see the note. Go to Memory Checkout on page 28. Go to Checking the Installed Devices List on page 50. Go to Intermittent Problems on page 47.
The battery Fuel-Gauge does not go higher than 90%. The memory count (size) appears different from the actual size. The system configuration does not match the installed devices. The system hangs intermittently.
Symptom / Error The indicator incorrectly remains off or on, but the system runs correctly. The battery power status indicator blinks from green, yellow, to orange. FRU / Action in Sequence 1. System board 2. DC/DC card 1. Check that a correct battery is installed. 2. Battery pack 3. DC/DC card 4. System board 1. DC/DC card 2. Battery pack 3. System board
The battery indicator does not turn on when the battery is installed.
Symptom / Error Unable to communicate using the Infrared (IR) Port. FRU / Action in Sequence 1. Make sure the setup for the IR is correct. Use the ThinkPad Configurations utility. 2. Make sure there are no fluorescent lights near the computer. The computer may receive optical noise from the fluorescent light. 3. Run the advanced diagnostic test. If an error occurs and a FRU code is displayed, replace the parts shown by the FRU code.
Keyboard- or TrackPoint III-Related Symptoms
Symptom / Error The keyboard (one or more keys) does not work. FRU / Action in Sequence 1. Reseat the keyboard cable on the DC/DC card. 2. Keyboard 3. System board 1. Reseat the keyboard cable on the DC/DC card. 2. Go to TrackPoint III Checkout on page 32. 3. Keyboard 4. System board See TrackPoint III Checkout on page 32.
The TrackPoint III does not work.
The pointer moves automatically or does not work correctly.
Important The TFT LCD for the notebook computer contains over 921,000 thin-film transistors (TFTs). A small number of missing, discolored, or lighted dots (on all the time) is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of missing, discolored, or lighted dots in any background is 21 or more.
Symptom / Error No beep, power-on indicator on, and a blank LCD during POST. 1. LCD backlight not working. 2. LCD too dark. 3. LCD brightness cannot be adjusted. 4. LCD contrast cannot be adjusted. 1. The LCD screen is unreadable. 2. Some pels missing in characters. 3. The screen is abnormal. 4. Wrong color displayed. LCD has extra horizontal or vertical lines displayed. FRU / Action in Sequence 1. Reseat the CPU Card 2. DC/DC card 3. System board 1. Reseat the LCD connectors. 2. LCD assembly 3. System board
Related Service Procedures
This section provides information on the following: Status Indicators Password Combinations on page 56 Running a Low-Level Format on page 57 Maintenance Diskette Download on page 57 Fn Key Combinations on page 57
The status indicators show the current computer status in different colors (green and orange):
Symbol 1 Battery
Color Green Orange Blinking orange
Meaning The battery is fully charged. The battery is charging. The battery needs charging. Data is read from or written to the hard disk, diskette, or CD-ROM. The numeric keypad on the keyboard is enabled. Caps Lock mode is enabled. Arrow keys can be used as screen-scroll function keys. Suspend mode Entering suspend mode or hibernation mode, or reusing normal operation. Power on
2 Hard Disk In Use
3 Numeric Lock
4 Caps Lock
5 Scroll Lock
6 Suspend Mode
Green Blinking Green
7 Power On
The Model 380XD or 385XD supports the following passwords: Power-on password (POP) Hard disk password (HDP) Supervisor password (PAP) The password combinations are: When the POP is the same as one of the HDPs (HDP-1 or HDP-2), a POP prompt and an HDP prompt with different passwords appear. When the POP is not the same as any of the When the PAP is used, the HDP-1 or the HDP-2 is automatically enabled but the HDP prompt does not appear. The HDP-1 and HDP-2 are then set to the same password as the PAP.
Running a Low-Level Format
Attention: Make sure the drive address to be formatted is correct. This procedure erases all information on the disk. Do the following to format the hard disk: 1. Turn off the computer. 2. Insert the ThinkPad Hardware Maintenance Diskette Ver 1.40 or later into diskette drive A and turn on the computer. 3. Select Format the hard disk from the main menu. 4. Select the drive from the menu. 5. Follow the instructions on the screen.
Maintenance Diskette Download
You cannot get the maintenance diskette from the parts center, but you can download from the IBM internal web site. The following is the URL of the IBM internal Web site: http://pccbbs.raleigh.ibm.com/
Fn Key Combinations
The following table shows the Fn key and function key combinations and their corresponding functions. The Fn key works independently from the operating system. The operating system obtains the status through the system management interface to control the system.
This machine uses special nylon-coated screws with the following characteristics: They maintain tight connection. They do not easily come loose, even with shock or vibration.
They need additional force to tighten. They should not be reused. Do the following when you service this machine: Keep the screw kit (P/N 12J0808) in your tool bag. Always use new screws. Use a torque screwdriver if you have one.
Screw Tightening Information: Loose screws can cause a reliability problem. The IBM ThinkPad computer addresses this problem with nylon-coated screws. Tighten screws as follows:
Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part:
Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card:
Torque driver If you have a torque driver, refer to the Torque instructions with each step.
FRU Service Procedure
Review the following procedures before replacing any FRUs.
Replacing the System Board: The EEPROM on the system board contains the valid product data (VPD)that is, a system unit serial number an a system board serial number. When you replace the system board, restore the system unit serial number using the Set system identification utility in the ThinkPad hardware maintenance diskette. The serial number label is attached to the computer.
Note: Do not power off the computer while restoring the VPD.
Refer to the following chart for the removal order: Ref. No. FRU DIMM Card and Backup Battery Battery Pack Hard Disk Drive Keyboard Unit Keyboard and Speaker CD-ROM Drive and Diskette Drive Assembly Diskette Drive and Diskette Drive Assembly LCD Unit Fan Assembly, CPU Card, and Thermal Rubber Upper Shield Case Box Speaker and Microphone DC/DC Card System Board and PC Card Slot Battery Pack Latch LCD Front Cover LCD Panel LCD Inverter Card LCD Misc. Parts LCD Cable Page No. 69 71
1010 DIMM Card and Backup Battery
Safety Notice 4: Translation on page 8 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100C (212F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.
1 Turn the computer upside down. 6 : DIMM 7 : Backup battery
When installing: When installing a new backup battery, place it where the old one was on the printed circuit board (system board) with double-sided adhesive tape.
Step 2 Size (Quantity) Torque 3-4 kgcm
Note: You can loosen the screw in step 2 , but cannot remove it.
1020 Battery Pack
1 Turn the computer upside down. Pull up the battery pack lock 2 , push it back 3 , and then pull up the battery pack 4.
1030 Hard Disk Drive
Warning Do not drop or apply any shock to the hard disk drive. The hard disk drive is sensitive to physical shock. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, have the user make a backup copy of all the information on the hard disk. Never remove the hard disk drive while the system is operating or is in suspend mode.
Battery Pack (1020)
Information on spacers The relation between the thickness of the HDD and the spacers is as follows:
12.5 mm 17 mm Spacer None
Size (Quantity) M 3 x 2.8 mm, Flathead (4)
Torque 3-4 kgcm
Note: Make sure you use the correct screw, and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver. Never use a screw that you removed. Use a new one. Make sure the screws are tightened firmly.
1040 Keyboard Unit
Step 1 2
Size (Quantity) M 2.5 x 25 mm, nylon-coated (1) (a)M 2.5 x 8 mm, nylon-coated (3) (b)M 2.5 x 6 mm, nylon-coated (1)
Torque 3-4 kgcm 3-4 kgcm
3 Make sure that the battery pack lock is not sticking out, and turn the computer right side up.
Note: In order not to damage the connectors, pull the keyboard assembly toward you a little in step 7 , and then go to step 8.
When installing See the following figure for the direction of the speaker connector:
When replacing Apply a model name label on the keyboard.
1050 Keyboard and Speaker
Battery Pack (1020) Keyboard Unit (1040) Important: When you release latch B, be careful not to apply any force to area A (lenses for status indicators).
When installing The following figure shows the route for the speaker cables.
1060 CD-ROM Drive and Diskette Drive Assembly
Battery Pack (1020) Keyboard Unit (1040) Note: Be careful that the computer does not fall backward when you remove the CD-ROM and diskette drive assembly.
When replacing: Replace the LCD miscellaneous parts as follows:
2050 LCD Cable
Locations Front View
LCD latches Color LCD screen (TFT display model) Brightness control (HPA display model) Contrast control Fan louver Infrared port Diskette eject button Diskette drive CD-ROM emergency eject hole CD-ROM eject button CD-ROM in-use indicator CD-ROM drive Stereo speakers Palm rest TrackPoint III Fn key Keyboard Speaker (Box speaker:subwoofer) Indicator panel Built-in microphone
7 Memory-slot cover Power shutdown switch Memory slot Expansion connectors Battery pack lock Battery pack Serial number label
17 Hard disk drive Security keyhole PC Card eject buttons PC Card slots Volume control Microphone jack/Line-in jack Headphone jack Power switch External-input device connector Power jack Universal serial bus (USB) port Serial connector Parallel connector External-monitor connector Connector cover External suspend mode indicator External battery indicator
Note: FRU number 8 is available only on the 2635-Dxx/Exx/Fxx.
Note on LCD See page 93 for the LCD identification.
Ref. No. 1 FRU Name FRU No. LCD Assembly (12.1 HPA) see page 111 for LCD FRU LCD Assembly (12.1 TFT type 1) see page 113 for LCD FRU LCD Assembly (12.1 TFT type 2) see page 115 for LCD FRU LCD Cable Holder (included in Ref.No.15 on pages 112, 114 and 116) Stereo Speaker Assembly 02K4330 Support Plate (included in Base Misc. Parts Kit on page 109) Right Shield Case For 2635-8xx/9xx/Axx/Bxx 05K4749 For 2635-Dxx/Exx/Fxx 05K5237 Fan 05K4746 Air Duct (included in Base Misc. Parts Kit on page 109) MMO Spacer for 2635-Dxx/Exx/Fxx 05K5234 Thermal Rubber For 2635-8xx/9xx/Axx/Bxx 05K4748 For 2635-Dxx/Exx/Fxx 05K5235 CPU Card (233 MHz) For 2635-8xx/9xx/Axx/Bxx 12J0408 For 2635-Dxx/Exx/Fxx 10L0888 CPU Card (266 MHz) For 2635-8xx/9xx/Axx/Bxx 10L0885 For 2635-Dxx/Exx/Fxx 10L0887 Heat Sink 05K4747 Connector Bracket (see page 110 ) CD/Diskette Drive Connector Assembly (with-CD model) For 2635-8xx/9xx/Axx/Bxx 05K2637 For 2635-Dxx/Exx/Fxx 05K2657 Diskette Drive Connector Assembly (non-CD model) 83H6527 CD-ROM/Diskette Drive Assembly (see page 110 )
Ref. No. 17
FRU Name FRU No. Connector Cover 05K4744 Backup Battery 02K6498 SO-DIMM see Option Parts List on page 118 Memory Slot Cover 05K4758 Battery Pack For 2635-8xx/9xx/Axx/Bxx 73H9951 For 2635-Dxx/Exx/Fxx 02K6509 Base Cover Assembly 05K4743 Battery Pack Lock Assembly 05K4775 Power Switch Knob (included in Base Misc. Parts Kit on page 109) HDD Cable Assembly 05K2636 Hard Disk Drive (see page 110) Lower Shield Case 05K4745 HDD Lid 05K4753 HDD Lid Coin Screw 05K4754 DC/DC Card For 2635-8xx/9xx/Axx/Bxx 05K3195 For 2635-Dxx/Exx/Fxx 10L0930 PC Card Slot 05K4862 Box Speaker (including Power Switch) 02K4328 Microphone Assembly 02K4329 Upper Shield Case 05K4750 Keyboard Bezel 05K4755 Keyboard (see page 117 ) TrackPoint III Cap 84G6536 System Board For 2635-8xx/9xx/Axx/Bxx 05K3196 For 2635-Dxx/Exx/Fxx 10L0929 Base Misc. Parts Kit 05K4774 including: Air Duct (Ref.No.2) Power Switch Knob(Ref.No.21) Support Plate (Ref.No.4.) Logo for LG Korea 11J8373 Cable Holding Tape 11J8376
TFT 2 (Labeled 05K9311 or 05K9321)
FRU Name FRU No. Front Bezel (included in Ref.No.13 LCD Cover Kit) Brightness Control Knob (included in Ref.No.15 LCD Misc. Parts Kit) LCD Panel 05K9315 Inverter Card 05K3150 LCD Cable Assembly 05K4358 Right Hinge (included in Ref.No.14 Hinge Kit) LED Lens (included in Ref.No.15 LCD Misc. Kit) Insulation Sheet (included in Ref.No.13 LCD Cover Kit) LCD Cover (included in Ref.No.13 LCD Cover Kit) Right Latch (included in Ref.No.15 LCD Misc. Parts Kit) Left Latch (included in Ref.No.15 LCD Misc. Parts Kit) Left Hinge (included in Ref.No.14 Hinge Kit) LCD Cover Kit 05K4781 including: Front Bezel (Ref.No.1) Insulation Sheet (Ref.No.8) LCD Cover (Ref.No.9) Logo (Front, Rear) Hinge Cap Screw Cap Hinge Kit 73H9943 including: Right Hinge (Ref.No.6) Left Hinge (Ref.No.14) Screw Cap LCD Misc. Parts Kit 73H9949 including: LCD Cable Holder (Ref.No.2 on page 108) Contrast Control Knob (Ref.No.2) LED Lens (Ref.No.7) Right Latch, Spring, Holder (Ref.No.10) Left Latch, Spring, Holder (Ref.No.11) Screw Cap
Arabic Belgian Canadian French Czech Danish Dutch French German Greek Hebrew Hungarian Italian Japanese Korean Latin American Spanish Norwegian Poland Portuguese Russian Slovakian Slovenian Spanish Swedish or Finnish Swiss Taiwanese Thai Turkish U.K. English U.S. English 02K4351 02K4341 02K4344 02K4352 02K4343 02K4337 02K4335 02K4334 02K4353 02K4354 02K4355 02K4336 02K4333 02K4345 02K4348 02K4342 02K4357 02K4356 02K4346 02K4358 02K4359 02K4339 02K4338 02K4340 02K4347 02K4349 02K4350 02K4332 02K4331
Option Parts List
FRU Name Screw Kit including: Hex stud, D-Sub (6) M2 x 1.7, Special (4) M2 x 2.4, Special (2) M2 x 6, Bind, nylon-coated (4) M2 x 18, Bind, nylon-coated (3) M2.5 x 6, Special (2) M2.5 x 6, Big (1) M2.5 x 6, Bind, Black, nylon-coated M2.5 x 8, Bind, Black, nylon-coated M2.5 x 12, Bind, nylon-coated (3) M2.5 x 22, Bind, nylon-coated (2) M2.5 x 25, Bind, nylon-coated (1) M2.6 x 2.8, Bind (3) M2.6 x 4, Bind (2) M3 x 3, Flathead, nylon-coated (4) Screw tapping (2) FRU Number 05K4837
Notes 1. If you need to replace the AC Adapter, use the one for the country you are in even if the computer is from a different country. 2. The warranty for the system unit does not apply to all options.
FRU Name Headset 4.0 GB Hard Disk Drive Assembly AC Adapter (56 W, 3-prong)1 AC Adapter (56 W, 3-prong)1 AC Adapter (for Japan, 2-prong)2 AC Adapter (for Japan, 2-prong)2 Microphone PS/2 Miniature Mouse ThinkPad 380/385 Port Replicator ThinkPad 560 Port Replicator ThinkPad Enhanced Port Replicator Upper Cover Set SO-DIMM 8 MB 70ns SO-DIMM 16 MB 70ns SO-DIMM 16 MB 60ns SO-DIMM 32 MB 60ns SO-DIMM 64 MB 60ns Interface Cable to System for Keyboard Interface Cable to Keyboard for Keypad Mini-DIN to Mini-DIN Cable FRU Number 85G1529 83H7085 11J8956 02K6496 11J8974 02K6497 66G7871 95F5723 84G1320 12J1602 11J9000 84G1321 42H2767 42H2768 01K1115 42H2769 42H2817 84G2531 84G2532 84G6474
13H5273 13H5276 13H5279
For 3-pin slim power cords:
IBM Power Cord P/N 76H3514 76H3516
Used in These Countries
Argentina, Australia, New Zealand, Papua New Guinea, Paraguay, Uruguay Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela, Thailand Austria, Belgium, Bulgaria, Czech Republic, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Turkey, former Yugoslavia Denmark Bangladesh, Pakistan, South Africa, Sri Lanka Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, Fiji, India, Ireland, Kenya, Kuwait, Macao, Malaysia, Nigeria, Oman, People's Republic of China (including Hong Kong), Qatar, Singapore, United Kingdom Japan Liechtenstein, Switzerland Chile, Ethiopia, Italy, Libya Israel Korea
76H3520 76H3522 76H3524
76H3526 76H3528 76H3530 76H3532 76H3535
References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of the intellectual property rights of IBM may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user. IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A.
The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM ThinkPad TrackPoint TrackPoint III Microsoft, Windows, and the Windows 95 flag logo are trademarks or registered trademarks of Microsoft Corporation. Pentium, MMX, ProShare, LANDesk, and ActionMedia are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries. Other company, product, and service names used in this publication may be trademarks or service marks of others.
IBM ThinkPad 380XD/385XD User's Guide
Note Before using this information and the product it supports, be sure to read the general information under Safety Information on page viii, Using Your Computer Comfortably and Safely on page 31, and Notices on page 189.
First Edition (November 1997)
The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative. Copyright International Business Machines Corporation 1997. All rights reserved. Note to US Government Users Documentation related to restricted rights Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Thank You for Selecting an IBM ThinkPad 380XD or 385XD Computer
We at IBM have developed this ThinkPad 380XD or 385XD computer to meet both your technical requirements and your high quality expectations.
Welcome to the world of IBM ThinkPad computers! This powerful, all-in-one notebook computer includes a number of advanced technologies and user-friendly functions to make your computing experience more productive and pleasurable. Several of these functions are highlighted below. For additional details and functions, refer to the respective chapters in this book.
The Intel Pentium 233 or 266 MHz (with MMX technology) processor provides high-speed data processing and advanced performance.
Large-capacity hard disk drive
The large-capacity hard disk drive provides for your demanding data storage needs. Since it is user-replaceable, it can be optionally upgraded, or you may choose to have a secondary hard disk drive.
Large SVGA color LCD
The 12.1-inch SVGA liquid crystal display (LCD) offers beautiful and clear pictures. Two models are provided, a TFT (thin-film transistor) model and a fast-response, high-brightness, and high-contrast HPA (high performance addressing) model.
Advanced CD-ROM drive
The advanced 1024X data-reading-speed CD-ROM drive augments the computer's multimedia capabilities.
Lithium-ion battery pack
The large-capacity lithium-ion battery pack further extends the operating time of the computer.
The computer has internal audio record and playback capabilities including 3D (three-dimensional) stereo sound from three speakerstwo high quality stereo speakers and a subwoofer. The computer also supports DOS Sound Blaster Pro** games.
PC Card support
The computer provides two PC Card slots that accept a 16-bit PC Card, CardBus Card, and Zoomed Video Card.
The infrared communication technology allows wireless point-to-point communication at up to 4 megabits per second with any other ThinkPad computer or system equipped with an infrared port.
About This Book
This book contains information that will help you operate the IBM ThinkPad 380XD or 385XD computer. Be sure to read the ThinkPad Setup Guide and Chapter 1 of this book before using the computer. Chapter 1. Getting Familiar with Your Computer, acquaints you with the basic features of your computer. Chapter 2. Operating Your Computer, provides information on installing options and using your computer's high-technology features. Chapter 3. Using Battery Power, describes how to operate your computer with the battery pack and provides power management information. Chapter 4. Protecting Your Computer, provides information on using passwords, identifying yourself with the Personalization Editor, and using locks. Chapter 5. Solving Computer Problems, describes what to do when you have a computer problem. The chapter includes a troubleshooting guide and information on how to recover lost or damaged software. Chapter 6. Getting Service, describes various options of IBM's support and service. Appendix A. Features and Specifications, describes the features and specifications associated with your computer, including information on power cords. Appendix B. Product Warranties and Notices, contains the warranty statements for your computer and notices for this book. The glossary defines terms appearing in this book. The book concludes with an index.
Pressing the Start up button displays the Start up submenu. It is used to change the startup sequence of the drive in your computer. For example, if you have different operating systems on different replaceable hard disk drives or PC Cards, you can have the system boot up from one of these devices. Attention You must be extremely careful not to specify a wrong device during a copy, save, or a format operation after you change your startup sequence. If you specify a wrong device, your data and programs might be erased or overwritten. To change the startup sequence, do the following:
Reset the current startup sequence by moving the cursor to the Reset icon; and click on it.
The sequence is reset, and all available device icons appear on the screen.
Select the first device you want for the startup sequence; then click on it.
Repeat this step to set the other devices for the startup sequence. You can set up to four devices.
Click on OK or press Enter to save the changes.
Pressing the Test button displays the Test submenu. It is used to run diagnostic tests on your computer to check for hardware errors. Go to Testing Your Computer on page 163.
Pressing the Restart button ends the Easy-Setup program and restarts the computer.
Changing the Screen Color You can change the color of the Easy-Setup menu by pressing the Ctrl+PgUp keys or by pressing the Ctrl+PgDn keys. To return to the original color, press the Ctrl+Home keys.
Your ThinkPad computer has an online book containing the following advanced information: Using your computer in foreign countries Using a PC Card Resolving system resource conflicts Installing software Controlling and managing systems over a network Solving computer problems To start the online book, click on Start, move the cursor to Programs and ThinkPad 380, and then click on ThinkPad 380 User's Guide. The online book appears. Go to the section you want, and make a printout if necessary.
Backing Up Your System
Your computer comes with the necessary software already installed for you to use the computer right out of the box. If you want to restore your system to what it was at the time of purchase, and if you are using Windows 95, use the Recovery CD. It is important to back up your software. For example, your software might become erased or corrupted, or you might want to install a new operating system in your computer. To back up your software, use the Diskette Factory program.
Recovery CD (Windows 95 Only)
If you accidentally erase your hard disk, you can use the Recovery CD to restore the contents of the preloaded hard disk to what it was at the time of purchase. Refer to Using the Recovery CD (Windows 95 Only) on page 167.
With the Diskette Factory program, you can create the utility and device driver diskettes for Windows 95, Windows NT, Windows 3.11, DOS, or OS/2. Refer to Using the Diskette Factory on page 165.
Using Your Computer Comfortably and Safely
By using common sense and by following the handling tips in this section, you will get the most use and enjoyment out of your ThinkPad computer for a long time to come.
Handling Your ThinkPad Computer
Notebook computers are precision machines that require a bit of careful handling. Though the IBM ThinkPad computer is designed and tested to be a durable notebook computer that functions reliably in normal work environments, you need to use some common sense in handling it. ThinkPad Don'ts: Do not subject your computer to physical punishment, such as dropping or bumping. Do not place heavy objects on your computer. Do not spill or allow liquids into your computer. Do not use your computer in or near water (to avoid the danger of electrical shock). Do not pack your computer in a tightly packed suitcase or bag. The compression might cause internal damage. Do not disassemble your computer. Only an authorized IBM ThinkPad repairer should disassemble and repair your computer. Do not scratch, twist, hit, or push the surface of your computer display. Do not place any objects between the display and keyboard or under the keyboard. Do not pick up or hold your computer by the display. When picking up your open computer, hold it by the bottom (keyboard) half. Do not modify or tape the latches to keep the display open or closed. Do not turn your computer over while the AC Adapter is plugged in. This could break the adapter plug.
Do not use or store your computer where the temperature is below 5 C or above 35 C (41 F and 95 F). Do not place your computer closer than 13 cm (5 in.) from any electrical appliance that generates a strong magnetic field, such as a motor, a magnet, a TV, a refrigerator, or large audio speakers. Do not hard-mount your computer in a vehicle or anywhere that it is subject to strong vibration. See Ruggedized Mobile Computers on page 36 for information on a more appropriate model for demanding applications. Do not crush, drop, or physically punish the removable hard disk drive when it is outside of your computer. Do not insert a diskette at an angle. Not inserting the diskette straight into the drive can damage the drive. Do not place more than one label on a diskette. Multiple or loose labels can detach or tear and then lodge in the drive. Do not touch the lens on the CD-ROM tray. You should hold the compact disc by the edges and not touch its surface. Do not connect a PBX (private branch exchange) or other digital telephone extension line. Your computer can use only a public-switched telephone network (PSTN). Use of a phone line other than PSTN can damage your modem. If you are not sure which kind of phone line you are using, contact your telephone company. Many hotels or office buildings use digital telephone extension lines, so check before connecting the telephone cable in such places. Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. ThinkPad Do's: Store your removable hard disk drive in the appropriate container or packaging when not in use.
What if I am traveling?
It may not be possible to observe the best ergonomic practices when you are using the ThinkPad computer while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips for proper usage as possible. Sitting properly and using
adequate lighting, for example, will help you maintain desirable comfort and performance levels.
Questions about vision?
IBM's visual display screens are designed to meet the highest standards and to provide you with clear, crisp images and large, bright displays that are easy to see, yet easy on the eyes. Of course, any concentrated and sustained visual activity can be tiring. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
Note: The example shown here is of someone in a traditional setting. Even when not in such a setting, you can follow many of these tips. Develop good habits, and they will serve you well.
Head Keep your head in a comfortable and vertical position. View Maintain a comfortable viewing distance of 510760 mm (2030 in.). Display Position the display to avoid glare or reflections from overhead lighting or outside sources of light. Keep the display screen clean and set the contrast and brightness to levels that allow you to see the screen clearly.
Thighs Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest. Arms Keep your forearms, wrists, and hands in a relaxed and neutral position. Don't pound the keys; type with a soft touch. Chair Use a chair that gives you good back support.
Ruggedized Mobile Computers
Some mobile professionals need a system for managing and communicating information from the field, in environments that may require special ruggedized features to protect their computers from extreme temperature, humidity, and physical punishment. Construction, public service, distribution, repair service, and utilities are some of the environmentally demanding professions that may require rugged mobile computers that can withstand stresses. IBM offers computers (not ThinkPad Systems) for these environments. For more information on these computers, consult your IBM Business Partner or visit our website at www.networking.ibm.com/wireless.
The battery is critically low. The hibernation timer reaches the timeout value.
Note: You can set the timer to enter hibernation mode in the Suspend/Resume Options menu when you start the ThinkPad Configuration program and then click on the Power Management button.
RediSafe To prevent loss of data during suspend mode when the battery is critically low, the ThinkPad has a RediSafe function. Once you set this function, the hibernation file is activated each time the computer enters suspend mode, and is ready to enter hibernation mode from suspend mode whenever the battery is critically low. Set RediSafe as follows: Windows 95:
1. Start the ThinkPad Configuration program. 2. Click on Power Management ( ). 3. Select the Hibernation tab. 4. Enable hibernation mode if it is disabled. a) Click on the Enable Hibernation. button. b) Click on Create Now; then Close. 5. Select RediSafe. 6. Click on OK.
Windows NT, Windows 3.11, or OS/2:
1. Start the ThinkPad Configuration program. 2. Click on Power Management (
3. Select the Suspend/Resume Options button ( 4. Enable hibernation mode if it is disabled. a) Click on the Enable Hibernation. button. b) Click on OK. 5. Select RediSafe. 6. Click on OK.
The following table shows how the indicator behaves in each power management mode:
Indicator Current Status Suspend Mode Normal operation or standby mode Suspend mode Entering or resuming from suspend mode Power off or hibernation mode Off Green Blinking green Off Green Off Off Off Power-On
The following figure shows the relationship between different power management modes, how to switch between them, and battery power consumption:
Power Switch Shutdown
Any key Fn+F12 Hibernation button Low Battery Timer
Fn+F4 Close the LCD Suspend button Low Battery Timer Low Battery Timer Low Battery Timer Close the LCD
Incoming Call Fn key Open the LCD Timer
Low Battery Timer
ATTENTION You should not enter suspend or hibernation mode when your computer is using the following applications: Playing or recording audio Playing a movie Playing a game Other multimedia application Stop these applications before entering suspend or hibernation mode.
Customizing Power Management
This section describes how to customize power management. Use the power management mode appropriate to your operation.
Setting the Screen Off Timer or the Suspend Timer
To set the screen off timer or the suspend timer, do the following: For Windows 95:
Press Enter. The following submenu appears and system starts.
You have removed your password.
For a Supervisor Password
a) Press and hold F1; then turn on the computer. b) Hold F1 until the password prompt appears.
Enter the supervisor password. The Easy-Setup menu appears. Select Password on the menu.
Select Supervisor. To change the password, go to the next step. To remove the password, go to step 10 on page 121.
Enter the current password and press the Spacebar.
Type the new password; then press the Enter.
Type the new password again to verify it; then press Enter.
Note: The following submenu appears and reminding you to write down the password on a piece of paper and keep it in a safe place.
Press Enter again. Click on Exit; then Restart. The supervisor password has been changed. Your computer restarts. Skip the remaining steps.
Enter the current password and press the Spacebar. Press Enter twice. Click on Exit. Select Restart. The supervisor password has been removed. Your computer restarts.
Removing a Password with Supervisor Authority You can remove a power-on password (even if you don't know it) if you know the supervisor password.
1. Power on the computer by pressing F1.
The password prompt appears.
2. Enter the supervisor password. The Easy-Setup menu appears. 3. Select Password on the menu. 4. Select Power on on the menu. 5. Type the supervisor password; then press Spacebar. 6. Press Enter. The Password Confirmation submenu appears:
7. Press Enter again. 8. Click on Exit; then select Restart. Your computer restarts. The power-on password has been removed.
Using the Personalization Editor
With the Personalization Editor, you can display such personal information as your name and address on the screen each time you power on your computer. This feature helps you to identify your computer when identical computers are being used in your location, or to deter theft. A personalized password-prompt screen consists of two parts: the personal data area 1 and the background bitmap area 2.
in Th Th T
John Smith IBM Corporation 123-456-789 1234-56 Big Road, New York If you find this computer, please contact the above address.
Pad Pad d
Th in Th kPa d in Th kPa d
To register your name, address, and company on the Personalization Editor, do the following:
Note: To display this information, the power-on password must already have been set.
Turn on the computer. Make a backup copy of the DOS, Personalization Utility Diskette using your operating system's diskcopy command. Insert the backup copy of the DOS, Personalization Utility Diskette into the diskette drive. Open the Personalization Editor.
Frequently Asked Questions
How to Start the ThinkPad Configuration Program To start the ThinkPad Configuration program; 1 Click on Start. 2 Move the cursor on Programs, ThinkPad; then click on ThinkPad Configuration. ThinkPad Configuration program window appears:
TrackPoint DisplayDevice Presentation LCD
You can open the ThinkPad Configuration program by clicking on the lower right part of the screen on the Windows 95 taskbar in the system tray.
My screen keeps blanking when I do not want it to. How do I stop this? You can disable any system timers, such as the LCD turn-off timer or the power management mode timers with the ThinkPad Configuration program.
Start the ThinkPad Configuration program. Click on the Disable Screen Blanking button.
How do I use my infrared port as a communications port? Your ThinkPad's infrared port may be disabled in order to free resources for another communications device such as the serial port. If it is disabled, you need to enable it before you use it. To check and enable your infrared port, do as follows:
Start the ThinkPad Configuration program. Click on the Infrared button. Click on Enable. A Warning window might appear and show the message that the hardware resource is in use by another communications device.
Click on Disable Device. A Warning window will prompt you to restart your computer. Click on OK; then the computer restarts. Be sure to save work and quit other programs before you restart your computer. If you check your infrared port and it is already enabled, you should be able to use it immediately without changing any settings.
After your infrared port is enabled, you should be able to use it as a communications port. If it does not work properly, you might have a problem with the communication software application on your system or the device that you are trying to communicate with. Check the on-line help system for your communications software other device appear to be working properly. How do I use my serial port as a communications port? Your ThinkPad's serial port might be disabled in order to free resources for another communications device such as the infrared port. If it is disabled, you need to enable it before you use it. To check and enable your serial port, do as follows:
The screen is blank and you can't hear any beeps. Note: If you are using an external display, go to External Monitor Problems on page 155. The screen is blank and you hear a continuous beep, or two or more beeps. Only the cursor appears.
Reinstall your operating system and turn on the computer. If you still have a problem, have the computer serviced.
Problem The pointer does not move after the computer awakens from one of the power management modes. All or some keys on the keyboard do not work. Action Make sure you followed the instructions in the online book correctly when you installed Windows with the Advanced Power Management (APM) option.
If the problem occurred immediately after the computer returned from suspend mode, enter the power-on password if it is set. If an external keyboard is connected, the numeric keypad on your computer will not work. This is not a defect. If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, check the connection of the external numeric keypad, external keyboard, or mouse. If you still have a problem, have the computer serviced.
The pointer drifts when the computer is turned on or after it resumes normal operation.
The pointer may drift when you are not using the TrackPoint III during normal operation. This is a normal characteristic of the TrackPoint III and is not a defect. Pointer drifting may occur for several seconds under the following conditions: When When When When the the the the computer is turned on. computer resumes normal operation. TrackPoint III is pressed for a long time. temperature changes.
The mouse or pointing device does not work.
Make sure that the mouse or pointing-device cable is securely connected to the computer. Try using the TrackPoint III. If the TrackPoint III works, the error might be due to the mouse. If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint III using the ThinkPad Configuration program. Note: See the manual supplied with the mouse for more information.
The mouse buttons don't work. A number appears when you type a letter.
Change the mouse driver to Standard PS/2 Port Mouse, and then change to PS/2 TrackPoint III. The numeric lock function is on. To disable it, press and hold Shift; then press NumLk.
Problem All or some keys on the external numeric keypad do not work. All or some keys on the external keyboard do not work.
Action Make sure that the external numeric keypad is correctly connected to the computer. To use an external keyboard, you need to attach the keyboard/mouse connector to the computer. Make sure that: The keyboard/mouse connector is correctly connected to the computer. The keyboard connector is connected to the correct side of the keyboard/mouse connector. If these items are correct, disconnect the keyboard/mouse connector from the computer and make sure that the operation of the system keyboard is correct. If the system keyboard works, have the keyboard/mouse connector or the external keyboard serviced.
I cannot use PC Cards other than IBM ones in the OS/2 Warp environment.
If you do not have the PC Card device driver for OS/2 but you have one for DOS, your PC Card might run in the VDM (virtual DOS machine) environment. Refer to Virtual Card Services for setting the VDM and the sample configuration files on the PCMCIA Installation Diskette for OS/2, Windows 95. (If the PCMCIA Installation Diskette for OS/2, Windows 95 did not come with the computer, create it using the Diskette Factory program.)
Problem PC Card support software does not recognize your PC Card.
Action Make sure that: If the PC Card is not a modem, an ATA, a Flash, or an SRAM card, you have the proper client device driver for the card. In Windows 95, you need to copy necessary INF files of the PC Card device driver (or option) diskette to C:\WINDOWS\INF directory prior to let CardWizard detect the PC Card. Your PC Card supports PCMCIA Release 2.0, 2.01, and 2.10. Refer to the manual that came with your PC Card. If your PC Card does not support PCMCIA Release 2.0, 2.01, or 2.10, you cannot use PC Card Director. Contact your PC Card supplier. Your PC Card is working by following the diagnostic instructions for your PC Card, if any.
The PC Card is recognized by PC Card support software, but the Not Ready or Not Configured message is shown.
Make sure that: The PC Card enabler is installed. Refer to the manuals supplied with your PC Card. If the PC Card is not a modem, ATA, flash, or SRAM card, you have the proper client device driver for the card. In Windows 95, the PC Card must have INF files associated with it. The resources for the PC Card are correctly reserved. Refer to the online book.
You disabled the PCIC controller. Later you reenabled it in the Device Manager. Now the CardWizard does not work correctly.
Before you run the CardWizard, correct the config.sys file as follows: 1. Click on Start. 2. Move the cursor over Programs; then click on MS-DOS Prompt. 3. At the command prompts, type cd. then press Enter. 4. Type edit config.sys then press Enter. 5. On each line where it occurs in the file, remove the following phrase: REM by PC Card (PCMCIA) wizard Don't remove the rest of the line. 6. Save the updated config.sys file. 7. Reboot your system. Now you can use the PC Card.
Problem The ATA PC Card does not run correctly.
Action If the ATA PC Card is set up in CardSoft Mode, there are some cards that the system cannot correctly recognize. Change the card driver to Plug and Play as follows: 1. Click on Start. 2. Move the cursor over Programs and CardWorks. Then click on CardWizard. 3. Click on the right button in the card information window for the card driver that you want to change. 4. Click on Properties. in the pop-up window. 5. Click on Drivers. a) Add a check mark in the box next to Change Card Driver by clicking on it. b) Click on Use Plug and Play; then click on OK. 6. Click on OK in the next window. 7. Remove the ATA PC Card, and then reinstall it. Now you can use the ATA PC Card.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the supported products list. This service includes technical support for the following: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Assistance with the preloaded operating system Using selected application software and games Tuning performance, such as memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support, see Ordering Support Line Services on page 178.
Client Support Line
Client support is available to provide assistance with the following: Installation and configuration of clients Identification of system problems related to the client in a network environment Assistance with client network interface cards and options You can purchase this service as a single incident.
Network and Server Support Line
Network and Server Support includes all the features of the Enhanced PC Support Line and is available for simple and complex networks made up of IBM workstations and servers using major network operating systems. This line also supports the many popular non-IBM adapters and network interface cards. This service includes technical support for the following: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing Network and Server Support, see Ordering Support Line Services.
Ordering Support Line Services
Enhanced PC Support Line, Client Support Line, and the Network and Server Support Line services are available for products on the Supported Products list.
To receive a Supported Products list, In the U.S: Call 1-800-772-2227. Select the automated fax system option. Select the service for which you would like a Supported Products list: - For Enhanced PC Support Line, select document 11682. - For Network and Server Support Line, select document 11683. In Canada: Call 1-800-465-7999 or 1-800-465-3299 In other countries, contact your IBM reseller or IBM marketing representative.
To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. Depending on the Machine, the service may be 1) a Repair service at your location (called On-site) or at one of IBM's or a reseller's service locations (called Carry-in) or 2) an Exchange service, either On-site or Carry-in. When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. It is your responsibility to: 1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not own; 2. where applicable, before service is provided a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide, b) secure all programs, data, and funds contained in a Machine, c) inform IBM or your reseller of changes in a Machine's location, and
Product Warranties and Notices
d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and 3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine. Unless IBM specifies otherwise, IBM provides non-IBM machines on an AS IS basis. However, non-IBM manufacturers may provide their own warranties to you. Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal of product labels or parts identification labels, or failure caused by a product for which IBM is not responsible may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
pointing device such as a TrackPoint III or mouse to select a particular function or software application. IDE. Integrated device electronics. IR. Infrared. ISA. Industry standard architecture. ISO. International Organization for Standardization. JEIDA. Japan Electronics Industry Development Association. kilobyte (KB). 1024 bytes. LAN. Local area network. MCI. Media Control Interface. megabyte (MB). 1024 kilobytes. About 1 million bytes. memory. Often referred to as random-access memory (RAM), measured in kilobytes (KB) or megabytes (MB) of information. MHz. Megahertz. microcode. One or more microinstructions used in a product as an alternative to hard-wired circuitry to implement functions of a processor or other system component. MIDI. Musical Instrument Digital Interface. modem. A device that connects your computer to a telephone line, allowing it to communicate with another computer at another location. parallel port. A port used to attach such devices as dot-matrix printers and input/output units; it transmits data 1 byte at a time.
partial suspend mode. A kind of suspend mode where only a part of the system components uses power. password. A series of letters or numbers that you designate to restrict access to your computer. PC Card. A card that is based on the PC Card standard. PCMCIA. Personal Computer Memory Card International Association. pel. Picture element. picture element. In computer graphics, the smallest element of a display surface that can be independently assigned color and intensity. pixel. Picture element. pointing device. An instrument, such as a mouse, TrackPoint III, or joystick, that is used to move a pointer on the screen. pop-up menu. On the display screen, a menu that emerges in an upward direction from a particular point or line on a display screen. POST. Power-on self-test. prompt. A visual or audible message sent by a program to request the user's response. pull-down menu. On the display screen, a menu that emerges in a downward direction from a point or line at or near the top of the screen. reboot. To restart all operations of the computer as if the power had just been turned on. resume. To begin computer operations again from suspend mode.
ROM. Read-only memory. serial port. A port used to attach such devices as display devices, letter-quality printers, modems, plotters, and such pointing devices as light pens and mice; it transmits data 1 bit at a time. suspend. To stop all operations of the computer to reduce power drain and restrict access to the files. SVGA. Super video graphics adapter. TFT. Thin-film transistor. TSRs. Terminate-and-stay-resident programs, memory-resident programs that are loaded into memory and stay
there so you can conveniently access them whenever you need to. vertical expansion. A video display technique in character-display mode to fit video images on the whole LCD screen by adjusting the number of character dots vertically. VESA. Video Electronics Standards Association. VGA. Video graphics adapter, a video mode that produces up to 640-by-480 resolution. VSYNC. Vertical synchronization frequency. XMS. Extended memory specification.
power management hibernation mode 94 standby mode 93 suspend mode 93 power mode switching, using Fn key 13 power-on indicator 9 power-on password 112 printer problems 155 problems battery pack 148 CD-ROM drive 149 error codes 138 external display 155 external numeric keypad 143 hibernation mode 144 infrared 150 keyboard 143 LCD 56, 147 messages on screen 138 monitor 52 options 159 PC Card 151 pointing device 143 port replicator 157 printer 155 serial port 159 software 161 suspend mode 144 testing the computer 163 TrackPoint III 143 troubleshooting charts 130, 162 Prodigy 176 publications ordering 180
repair services 180 getting service 180 identification numbers 171
safety notice viii sales information 174 screen expansion 56 scroll lock indicator 9 security mechanical lock 127 security features password 112 personalization editor 123 self-check CardWorks 68 send a file 79 serial number 171 serial port problems 159 service 180 how to get 180 ServicePak 180 size, machine specifications 182 software problems 161 space saver keyboard 51 specifications 182 battery pack 183 heat output 182 humidity, environment 182 input voltage 183 power cords 184 size 182 temperature, environment 182 weight 182 SRS function, using 74 standards, diskette 182 standby mode Fn key function, using 13 timer 99 Stopping a PC Card CardWorks 72 supervisor password 112 suspend mode considerations 102 Fn key function, using 13 problems 144
suspend mode (continued) timer 99 suspend-mode indicator 9 SVGA monitor 52 system-status indicators battery lamp 9 caps lock 9 drive in use 9 location 8 numeric lock 9 power on 9 scroll lock 9 suspend mode indicator 9
technical support 173 fee 176 telephone assistance 173 temperature, machine specifications 182 testing the computer 163 ThinkPad Configuration for DOS 23 ThinkPad Configuration for OS/ThinkPad Configuration for Windows 3.ThinkPad Configuration for Windows ThinkPad Configuration for Windows NT 21 ThinkPad EasyServ 179 TrackPoint III changing the cap 12 location 5 problems 143 using 10 TranXit 77 troubleshooting charts 130 USB port 151
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