Chapter 9 Troubleshooting
Problem solving process..9-1 Preliminary checklist..9-1 Analyzing the problem...9-2 Hardware and system checklist..9-3 System start-up..9-3 Self test...9-4 Power....9-4 Password...9-7 Keyboard...9-7 LCD panel...9-7 Hard disk drive...9-8 CD-RW/DVD-ROM drive..9-9 DVD Super Multi (+-R DL) drive..9-10 Diskette drive...9-12 Infrared port...9-12 Pointing device..9-13 Touch Pad..9-13

xxviii Users Manual

USB mouse...9-15 Fingerprint Sensor..9-16 PC card/Express card..9-17 SD/SDHC/MS/MS Pro/MMC/xD card.9-17 Monitor...9-18 Sound system..9-18 TV output signal...9-19 USB....9-19 Modem...9-20 Sleep/Hibernation...9-21 LAN...9-22 Wireless LAN...9-22 Bluetooth...9-23 i.LINK (IEEE1394)..9-23 Recovery Discs..9-24 TOSHIBA support...9-25 Before you call...9-25

Chapter 10 Disclaimers

CPU...10-1 Memory (Main System)..10-2 Battery Life...10-2 HDD Drive Capacity..10-3 LCD....10-3 Graphics Processor Unit ("GPU")..10-3 Wireless LAN...10-4 Non-applicable Icons...10-4 Copy Protection...10-4 Images....10-4 LCD Brightness and Eye Strain.10-4

Appendixes

Appendix A Specifications... A-1 Appendix B Display Controller and Modes.. B-1

Users Manual xxix

Appendix C V.90/V.92... C-1 Appendix D Wireless LAN.. D-1 Appendix E AC Power Cord and Connectors.. E-1

Glossary

Abbreviations... Glossary-1
Congratulations on your purchase of the TOSHIBA Satellite M200/Satellite Pro M200 computer. This powerful, lightweight notebook computer is designed to provide years of reliable, high-performance computing. This manual tells how to set up and begin using your Satellite M200/Satellite Pro M200 computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting. If you are a new user of computers or if youre new to portable computing, first read over the Introduction and The Grand Tour chapters to familiarize yourself with the computers features, components and accessory devices. Then read Getting Started for step-by-step instructions on setting up your computer. If you are an experienced computer user, please continue reading the preface to learn how this manual is organized, then become acquainted with this manual by browsing through its pages. Be sure to look over the Special Features section of the Introduction, to learn about features that are uncommon or unique to the computers and carefully read HW Setup and Passwords. If you are going to install PC cards or connect external devices such as a printer, be sure to read Chapter 8, Optional Devices.

Manual contents

This manual is composed of ten chapters, five appendixes, a glossary, and an index. Chapter 1, Introduction, is an overview of the computers features, capabilities, and options. Chapter 2, The Grand Tour, identifies the components of the computer and briefly explains how they function. Chapter 3, Getting Started, provides a quick overview of how to begin operating your computer and gives tips on safety and designing your work area. Chapter 4, Operating Basics, includes tips on care of the computer and on using the Touch Pad, the fingerprint sensor, optical disc drive, the web camera, the microphone, Wireless LAN, LANs, Audio/Video controls, and internal modem. Chapter 5, The Keyboard, describes special keyboard functions including the keypad overlay and hot keys. Users Manual xxxi
Preface Chapter 6, Power and Power-Up Modes, gives details on the computers power resources and battery save modes. Chapter 7, HW Setup and Passwords, explains how to configure the computer using the HW Setup program. It also tells how to set a password. Chapter 8, Optional Devices, describes the optional hardware available. Chapter 9, Troubleshooting, provides helpful information on how to perform some diagnostic tests, and suggests courses of action if the computer doesnt seem to be working properly. Chapter 10, Disclaimers, states the Disclaimer(s) information applicable to TOSHIBA computer. The Appendixes provide technical information about your computer. The Glossary defines general computer terminology and includes a list of acronyms used in the text. The Index quickly directs you to the information contained in this manual.

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Abbreviations

On first appearance, and whenever necessary for clarity, abbreviations are enclosed in parentheses following their definition. For example: Read Only Memory (ROM). Acronyms are also defined in the Glossary.
Icons identify ports, dials, and other parts of your computer. The indicator panel also uses icons to identify the components it is providing information on.
The keyboard keys are used in the text to describe many computer operations. A distinctive typeface identifies the key top symbols as they appear on the keyboard. For example, ENTER identifies the Enter key.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus sign (+). For example, CTRL + C means you must hold down CTRL and at the same time press C. If three keys are used, hold down the first two and at the same time press the third. ABC When procedures require an action such as clicking an icon or entering text, the icons name or the text you are to type in is represented in the type face you see to the left.

Headphone jack

Volume control
System Indicators Wireless communication switch
CAUTION: Set the switch to off in airplanes and hospitals. Check the Wireless communication indicator. It will stop glowing when the wireless communicaiton.

Left side

Figure 2-2 shows the computers left side. FAN VENT USB PORTS LAN JACK PC CARD SLOT OR EXPRESS CARD SLOT*

DC IN 19V

MODEM JACK*

I.LINK

HDD COVER

(IEEE 1394) PORT

* Depending on the model you purchased. Figure 2-2 The left side of the computer DC IN 19V The AC adaptor connects to this socket. Use only the model of AC adaptor that comes with the computer. Using the wrong adaptor can damage your computer. Provides air flow for the fan.

Fan vent

CAUTION: Be careful not to block the fan vent. Also be careful to keep foreign objects out of the vents. A pin or similar object can damage the computers circuitry. LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-Tx) or Giga-bit (depending on model you purchased). The LAN has two indicators. See Chapter 4, Operating Basics, for details. In areas where an internal modem is installed as standard equipment, there is a modem jack that lets you use a modular cable to connect the modem directly to a telephone line. The modem is not supported in some marketing regions.(Provided with some models)

Modem jack

The Grand Tour Universal Serial Bus Ports The two Universal Serial Bus (USB) ports comply with USB Serial 2.0 standards, which enables data transfer speeds 40 times faster than the USB 1.1 standards. (The ports also support USB 1.1)
CAUTION: Keep foreign objects out of the USB connectors. A pin or similar object can damage the computers circuitry. NOTE: Operation of all functions of all USB devices has not been confirmed. some functions might not execute properly i.LINK (IEEE 1394) Port Connect an external device, such as a digital video camera to this port for high-speed data transfer. Some models are equipped with an i.LINK port. (Provided with some models)
NOTE: When multiple IEEE1394 devices are connected to a PC, the devices may not correctly be identified. This problem may occur when Windows Vista is restarted while the devices are connected or when the power to the IEEE1394 devices is turned on before the PC is turned on. If it occurs, disconnect the IEEE1394 cables and then reconnect them. PC Card Slot The PC card slot can accommodate one 5 mm PC card (Type II). The slot supports 16-bit PC card and 32-bit CardBus PC card.(Depending on the model you purchased) The computer provides Express Card slot on its left side, which allows you to install an additional Express card. (Depending on the model you purchased)

Express Card Slot

CAUTION: Keep foreign objects out of the PC card slot and Express Card slot. A pin or similar object can damage the computers circuitry.

If you need to restart the computer, there are three ways this can be achieved: 1. Click Start, then click the narrow ( ) in the power management button ( ) and select Restart from the menu. 2. Press CTRL + ALT + DEL to display the menu window, then select Restart from the Shut down options. 3. Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button.

System Recovery Options

About 1.5GB hidden partition is allocated on the hard disk drive for the System Recovery Options. This partition stores files which can be used to repair the system in the event of a problem.
The System Recovery Options feature is installed on the hard disk when shipped from the factory. The System Recovery Options menu includes some tools to repair startup problems, run diagnostics or restore the system. You can see the more information about Startup Repair in Windows Help and Support content. The System Recovery Options can also be run manually to repair problems. 1. Turn off the computer. 2. While holding the F8 key, turn the computer on again. 3. The Advanced Boot Options menu will be displayed. Use the arrow keys to select Repair Your Computer and press ENTER. 4. Follow the on-screen instructions from this point onward.
The Window Vista Complete PC Backup feature can be used on Windows Vista Business Edition and Ultimate Edition.
Create Optical Recovery Discs

For HDD Recovery model

A recovery image of your computer is stored on the hard disk. You may use this image to create CD or DVD recovery discs using the folling steps: 1. Select either blank CDs or DVDs media. 2. The application will allow you to choose a type of media to create recovery CDs/DVD including: CD-R, CD-RW, DVD-R, DVD-RW, DVD+R and DVD+RW. NOTE: Some media may not be compatible with Optical Drive of your computer. Please verify your Optical Drive supports the blank media you choose. 3. Turn on your computer to open Windows Vista. 4. Insert the (first) blank media into the tray of the Optical Drive. 5. Double click the Recovery Disc Creator icon on the Windows Vista desktop, or select the application from Start Menu.
6. After Recovery Disc Creator starts, select the type of media and the title you wish to copy to the media then click the Burn. NOTE: If your Optical Drive can only write to CDs, select CD as the Disc Set on Recovery Disc Creator. If your Optical Drive of your computer can write to either CD or DVDs, select the one you are using as the Disc Set on Recovery Disc Creator.
Restoring the preinstalled software from the Recovery HDD
A portion of the total hard disk drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore preinstalled software in the event of a problem. When re-setting up your hard disk, do not change, delete or add partition in a manner other than specified in the manual. Otherwise, space for software may be destoryed. In addition, if you use a third-party partitioning program to reconfigure partitions on your hard disk, it may become impossible to re-setup your computer. You can not use System Recovery Options if restoring the preinstalled software without System Recovery Options. 1. Turn off your computer. 2. While holding down 0 (zero) key on the keyboard, turn on your computer. 3. A menu appears. Follow the on-screen instructions.

Using optical disc drives
The text and illustrations in this section refer primarily to the optical disc drive. However, operation is the same for all other optical disc drives. The full-size drive provides high-performance execution of CD/DVD-ROM-based programs. You can run either a 12 cm (4.72") or 8 cm (3.15") CD/DVD without an adaptor. An ATAPI interface controller is used for CD/DVD-ROM operation. When the computer is accessing a CD/DVD-ROM, an indicator on the drive glows. NOTE: Use the DVD Video Player application to view DVD-Video discs. If you have a CD-RW/DVD-ROM drive, refer also to the Writing a CD on a CDRW/DVD-ROM drive section for precautions on writing to a CD. If you have a DVD Super Multi drive, refer also to the Writing a CD/DVD on DVD Super Multi drive section for precautions on writing to a CD/DVD.

Loading discs

To load a CD/DVD, follow the steps below and refer to figures 4-3 to 4-7. 1. a. When the power is on, press the CD-RW/DVD-ROM eject button to open the drawer slightly.
EJECT BUTTON Figure 4-3 Pressing the CD-RW/DVD-ROM eject button b. Pressing the eject button will not open the drawer when the CD-RW/ DVD-ROM drives power is off. If the power is off, you can open the
Operating Basics drawer by inserting a slender object (about 15 mm) such as a straightened paper clip into the eject hole just to the right of the eject button.

EJECT HOLE

Figure 4-4 Manual release with the eject hole 2. Grasp the drawer gently and pull until it is fully opened.
Figure 4-5 Pulling the drawer open
Operating Basics 3. Lay the CD/DVD, label side up, in the drawer.
Figure 4-6 Inserting a CD/DVD NOTE: When the drawer is fully opened, the edge of the computer will extend slightly over the CD/DVD tray. Therefore, you will need to turn the CD/DVD at an angle when you place it in the tray. After seating the CD/DVD, however, make sure it lies flat, as shown in figure 4-6. CAUTIONS: 1. Do not touch the laser lens. Doing so could cause misalignment. 2. Do not keep foreign matter from entering the drive. Check the back edge of the tray to make sure it carries no debris before closing the drive. 4. Press gently at the center of the CD/DVD until you feel it click into place. The CD/DVD should lie below the top of the spindle, flush with the spindle base.
5. Push the center of the drawer to close it. Press gently until it locks into place. CAUTION: If the CD/DVD is not seated properly when the drawer is closed, the CD/DVD might be damaged. Also, the drawer might not open fully when you press the eject button.
Figure 4-7 Closing the CD-RW/DVD-ROM drawer

Removing discs

To remove the CD/DVD, follow the steps below and refer to figure 4-8. CAUTION: Do not press the eject button while the computer is accessing the CD-RW/DVD-ROM drive. Wait for the optical disc drive indicator to go out before you open the drawer. Also, if the CD/ DVD is spinning when you open the drawer, wait for it to stop before you remove it. 1. To pop the drawer partially open, press the eject button. Gently pull the drawer out until it is fully opened. CAUTIONS: 1. When the drawer pops open slightly, wait a moment to make sure the CD/DVD has stopped spinning before pulling the drawer fully open. 2. Turn off the power before you use the eject hole. If the CD/DVD is spinning when you open the drawer, the CD/ DVD could fly off the spindle and cause injury. 2. The CD/DVD extends slightly over the sides of the drawer so you can grasp it. Hold the CD/DVD gently and lift it out.

The following table shows the approximate time required to fully charge a discharged battery. Charging time (hours) Battery type Battery pack (3 cell) Battery pack (6 cell) Battery pack (9cell) RTC battery System on 4 hours or more 6 hours or more 8 hours or more 24 hours System off 2 hours 3 hours 4 hours 24 hours
NOTE: The charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you use the computer. If you make heavy use of external devices, for example, the battery might scarcely charge at all during operation. Refer also to the section Maximizing battery operating time.

Battery charging notice

The battery may not charge right away under the following conditions: The battery is extremely hot or cold. If the battery is extremely hot, it might not charge at all. Also, to ensure the battery charges to its full capacity, charge the battery at room temperature of 10 to 30C (50 to 86F). The battery is nearly completely discharged. Leave the AC adaptor connected for a few minutes and the battery should begin charging.
The Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions:
The battery has not been used for a long time. The battery has completely discharged and been left in the computer for a long time. A cool battery is installed in a warm computer.
In such case, follow the steps below. 1. Fully discharge the battery by leaving it in the computer with the power on until the power automatically shuts off. 2. Plug in the AC adaptor. 3. Charge the battery until the Battery indicator glows blue. Repeat the steps two or three times until the battery recovers normal capacity. NOTE: Leaving the AC adaptor connected will shorten battery life. At least once a month, run the computer on battery power until the battery is fully discharged, then recharged the battery.
Monitoring battery capacity
Remaining battery power can be monitored in TOSHIBA Power Saver. NOTES: 1. Wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time. The computer needs this time to check the batterys remaining capacity and to calculate the remaining operating time, based on the current power consumption rate and remaining battery capacity. The actual remaining operating time may differ slightly from the calculated time. 2. With repeated discharges and recharges, the batterys capacity will gradually decrease. Therefore, an often used, older battery will not operate for as long as a new battery even when both are fully charged. In this case, TOSHIBA Power Saver will indicate a 100% charge for both the old and new battery, but the displayed estimated time remaining will be shorter for the older battery.

Replacing the battery pack
When the battery pack reaches the end of its operating life you will need to install a new one. If the Battery indicator flashes amber shortly after fully recharging the battery, the battery pack needs to be replaced. You might also replace a discharged battery pack with a charged spare when you are operating your computer away from an AC power source. This section explains how to remove and install battery packs.
Removing the battery pack
To replace a discharged battery pack, follow the steps below. CAUTIONS: 1. When handling battery pack, be careful not to short circuit the terminals. Also do not drop, hit or otherwise apply impact; do not scratch or break the casing and do not twist or bend the battery pack. 2. Do not remove the battery pack while the computer is in Sleep mood. Data is stored in RAM, so if the computer loses power it will be lost. 3. In Hibernation mode, data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed. Wait for the Fixed HDD/ODD indicator to go out. 1. Save your work. 2. Turn the computers power off. Make sure the Power indicator is off. 3. Remove all cables connected to the computer. 4. Turn the computer upside down with the back of the computer facing you. 5. Slide the battery pack locking latch toward the unlock position.
Power and Power-Up Modes BATTERY PACK LOCK

BATTERY PACK

Figure 6-1 Slide the locking latch to the unlocked position 6. Slide the battery release latch to free the battery pack for removal, then lift up the battery pack.
BATTERY PACK BATTERY RELEASE LATCH
Figure 6-2 Removing the battery pack 7. Pull the battery pack forward to remove it. CAUTION: For environmental reasons, do not throw away a spent battery pack. Please return spent battery pack to your TOSHIBA dealer.
Installing the battery pack
To install a battery pack, follow the steps below. CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. Dispose of the battery as required by local ordinances or regulations. Use only batteries recommended by TOSHIBA as replacements. 1. Be sure the computers power is off and all cables are disconnected. 2. Insert the battery pack.
Figure 6-3 Installing the battery pack 3. Push the battery pack until it is firmly seated.
Starting the computer by password
If you have already registered a password, there are two ways to start the computer: Swipe your fingerprint on the sensor if you have already registered the fingerprint with the Fingerprint utility and enabled Fingerprint Power-on Security. If you would not like to swipe your finger or cannot authenticate the fingerprint for some reasons, push the BACK SPACE key to skip the fingerprint authentication screen. You can try to swipe the fingerprint up to five times. If you failed fingerprint authentication more than five times, you must enter the password manually to start the computer. Enter the password manually.

HW SETUP AND PASSWORDS

HW Setup window
The HW Setup window contains the following tabs: Display, CPU, Boot Priority, Keyboard, USB, LAN, General and Password. There are also three buttons: OK, Cancel and Apply. OK Accepts your changes and closes the HW Setup window. Cancel Closes the window without accepting your changes. Apply Accepts all your changes without closing the HW Setup window.
This window displays the BIOS version and contains two buttons: Default and About. Default Return all HW Setup values to the factory settings. About Display the HW Setup version. Setup This field displays BIOS Version and date.

Password

User Password This option allows you to set or reset the user password for power on. Not Registered Change or remove the password. (Default) Registered Set the password. A dialogue box will appear to let you set the password. To enter a user password: 1. Select Registered to display the following prompt: Enter Password: Enter a password of up to 10 characters. The character string you enter is displayed as a string of asterisks. For example, if you enter a password consisting of four characters, the display is shown as: Enter Password: **** NOTE: If you click the OK button before entering the password, Not registered will appear on the display. 2. Click the OK button. The following message appears, allowing you to verify the password. Verify Password: 3. If character strings match, the password is registered click OK button. If they do not match, the following message appears. You must repeat from step 1. Entry Error!!!
HW Setup and Passwords To delete a user password: 1. Select Not Registered to display the following prompt: Enter Password: 2. Enter the currently registered password. The character string you enter is displayed as a string of asterisks. Enter Password: **** NOTE: If you click the OK button before entering the password, Registered will appear on the display. 3. Click the OK button. If the character string you enter matches the registered password, the password option is reset and the display changes to: Not registered If they do not match, the following message appears. You must repeat step 1. Incorrect Password!!! NOTE: If you enter the password incorrectly three times in a row, the computer need to shut off. You will not be able to access the password option in the HW Setup. In this case you must turn the power off and back on to retry the procedure. 4. Follow the same procedures described in the earlier section, How to set the password, to set a new user password.
This tab lets you customize your computers display settings for either the internal LCD screen or for an external monitor. Power On Display Lets you set the display to be used when the computer is booted. Auto-Selected Selects an external monitor if one is connected. Otherwise, it selects the internal LCD. (Default) LCD+AnalogRGB Selects both the internal LCD and external monitor for simultaneous display.

SD/SDHC/MS/MS PRO/MMC/XD CARD Figure 8-6 Removing the inserted memory card CAUTIONS: 1. Make sure the Multiple Digital Media Card Slot indicator is out before you remove the card or turn off the computers power. If you remove the card or turn off the power while the computer is accessing the card you may lose data or damage the card. 2. Please do not remove the inserted memory card from the Multiple Digital Media Card Slot while in Sleep or in Hibernation state. If you do, PC may become unstable or the data in the memory card may be lost.
3. Do not turn off or make computer in Sleep or Hibernation mode during data is being transferred. The computer could become unstable or data would be lost.

Memory expansion

You can install additional memory in the computers memory module to increase the amount of RAM. CAUTION: Only memory modules with the following parts numbers can be installed: 512MB: PA3511U-1M51 1GB: PA3512U-1M1G 2GB: PA3513U-1M2G

Installing memory module

To install a memory module, make sure the computer is in boot mode then: 1. Turn the computer off in boot mode. Refer to the Turning off the power section in Chapter 3. CAUTIONS: 1. If you use the computer for a long time, the memory modules will become hot. In this case, let the memory modules cool to room temperature before you replace them. 2. Do not try to install a memory module with the computer turned on or turned off in Sleep and Hibernation mode. You can damage the computer and the memory module. 2. Remove all cables connected to the computer. 3. Turn the computer upside down and remove the battery pack (refer to Chapter 6, Power and Power-Up Modes.) 4. Remove one screw securing the memory module cover. 5. Lift off the cover.
NOTES: 1. Use a point size 0 Phillips screwdriver. 2. Insert the two memory modules of the same specifications and capacity into Slot A and Slot B respectively. The computer will operate in dual channel mode. You can access the inserted memory modules efficiently in dual channel. 3. Slot A is reserved for main memory. Use Slot B for expanded memory. If only one memory module is installed, use Slot A. Slot A is lower and Slot B is upper.
Figure 8-7 Removing the cover 6. Insert the memory module into the connector on the computer. Press the module carefully and firmly to ensure a solid connection. 7. Push the module down so that it lies flat and is secured by two latches. CAUTION: Do not touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems.

Troubleshooting Problem Procedure Adjust the touch Sensitivity. 1. Open the Control Panel. 2. Click the Mouse icon. 3. Click the Device Setting tab. 4. Click the Setting button. 5. The Properties for Synaptics Touch Pad on PS/2 port screen appears. Double-click Sensitivity in the Select an item section on the left side of the screen. 6. PalmCheck and Touch Sensitivity are displayed. Click Touch Sensitivity. 7. Move the slide bar for Touch Sensitivity to make an adjustment. Click the OK button. 8. Click the OK button on the Device Setting tab. If problems persist, contact your dealer.
When the reaction of Touch Pad is sensitive to slow

USB mouse

This section applies only with Windows Vista operating systems. Problem On-screen pointer does not respond to mouse operation Procedure The system might be busy. If the pointer is shaped as an hourglass, wait for it to resume its normal shape and try again to move it. Make sure the mouse is properly connected to the USB port. Double-clicking does not work Try changing the double-click sped setting in the mouse control utility. 1. Open the Control Panel, select the Mouse icon and press ENTER. 2. Click the Buttons tab. 3. Set the double-click speed as instructed and click OK. The mouse pointer moves too fast or too slow Try changing the speed setting in the mouse control utility. 1. Open the Control Panel, select the Mouse icon and press ENTER. 2. Click the Pointer Options tab. 3. Set the speed as instructed and click OK. The mouse pointer moves erratically The mouse might be dirty. Refer to your mouse documentations for instructions on cleaning. If problems persist, contact your dealer.

Fingerprint Sensor

Problem Reading of the fingerprint was not successful. Procedure Please try again using the correct posture. Refer to Using the Fingerprint Sensor in Chapter 4, Operating Basics. Try the recognition process again using another enrolled finger. The fingerprint cannot be read due to injuries to the finger. Try the recognition process again using another enrolled finger. If fingerprints from all the enrolled fingers cannot be read, please logon by using the keyboard to input the password for the time being. If problems persist, contact your dealer. Fingerprint Power on Security or Single Sign On feature cannot be enabled. Fingerprint Power on Security does not work Please use TOSHIBA HW Setup to register the User Password if it was not registered.

1. Make sure you have enrolled finger in windows account. 2. Set the User Password by using TOSHIBA HW Setup and restart the system. 3. Make sure place a checkmark in "Replace the power-on and hard drive passwords with the fingerprint reader" on the Protector Suite QL setting.

PC card/Express card

Refer also to Chapter 4, Operating Basics. Problem PC card/Express card error occurs Procedure Reseat the PC card/Express card to make sure it is firmly connected. Make sure the connection between the external device and the card is firm. Check the cards documentation. If problems persist, contact your dealer.
SD/SDHC/MS/MS Pro/MMC/xD card
Refer also to Chapter 4, Operating Basics. Problem Memory card error occurs Procedure Reseat the memory card to make sure it is firmly connected. Check the cards documentation. You cannot write to the memory card You cannot read a file Make sure the card is not write protected.
Make sure the target file is on the memory card inserted in the slot. If problems persist, contact your dealer.

Monitor

Refer also to Chapter 8, Optional Devices, and to your monitors documentation. Problem Monitor does not turn on Procedure Make sure that the external monitors power switch is on. Confirm that the external monitors power cable is plugged into a working power outlet. Try adjusting the contrast and brightness controls on the external monitor. Press hot keys FN + F5 to change the display priority and make sure it is not set for the internal display. Display error occurs Check that the cable connecting the external monitor to the computer is attached firmly. If problems persist, contact your dealer.

No display

Sound system
Problem No sound is heard Procedure Adjust the volume control dial. Check the software volume settings. Make sure the headphone connection is secure. Check Windows Device Manager. Make sure the sound function is enabled and that settings for I/O address, Interrupt level and DMA are correct for your software and do not conflict with other hardware devices that you may have connected to the computer. If problems persist, contact your dealer.

TV output signal

Refer also to your Personal Conferencing Kits documentation. Problem Display on TV is poor No display Procedure Make sure the TV type is correct for your area: NTSC (US, JAPAN), PAL (Europe). Try adjusting the contrast and brightness controls on the external monitor. Press hot keys FN + F5 to change the display. Refer to Chapter 5, The Keyboard. NOTE: If you turn the computer off in Resume mode while the display is on TV, the computer will select either the internal LCD or an external computer CRT as the display device. If problems persist, contact your dealer.

Communication speed

Error correcting Data compression

Appendix B

APPENDIX B
Display Controller and Modes

Display controller

The display controller interprets software commands into hardware commands that turn particular pels on or off. The controller is an advanced Video Graphics Array (VGA) that provides Super VGA (SVGA) and Extended Graphics Array (XGA) support for the internal LCD and external monitors. A high-resolution external monitor connected to the computer can display up to 2048 horizontal and 1536 vertical pixels at up to 16M colors. The display controller also controls the video mode, which uses industry standard rules to govern the screen resolution and the maximum number of colors that can be displayed on screen. Software written for a given video mode will run on any computer that supports the mode. The computers display controller supports all SVGA and XGA modes, the most widely used industry standards.

Video Modes

The computer supports video modes defined in the table below. If your application offers a selection of mode numbers that do not match the numbers on the table, select a mode based on, resolution, number of colors and refresh rates. Table Video Modes
CRT Display Resolution 800*600 1024*768 1280*8001 1280*1024 1600*1200 1920*1440 2048*1536 Color Depth (bpp) 16bpp 32bpp 16bpp 32bpp 16bpp 32bpp 16bpp 32bpp 16bpp 32bpp 16bpp 32bpp 16bpp 32bpp Refresh Rate (Hz) 60, 75, 85, 100 60, 75, 85, 100 60, 75, 85, 100 60, 75, 85, 60 60, 75, 85, 100 60, 75, 85, 100 60, 75, 85, 100 60, 75, 85, 100 60, 75 60, 60
1. Only for WXGA panel *Only External Monitor can perform change of Refresh Rate (Hz). NOTES: 1. Some of display mode might not be supported depending on the external monitor which you use. 2. If you are running some applications (for example a 3D application or video playback and so on), you may see some disturbance, flickering or frame dropping on your screen. If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly. You could also disable Windows Aero to help correct this situation.

Appendix C

V.90/V.92
The TOSHIBA internal modem uses V.90 technology. The modem is capable of downstream speeds of 56Kbps (kilobits per second) when connected to an Internet service provider that supports V.90/V.92. As with any modem, the actual throughput (speed of data transfer) depends on analog telephone line conditions, which can vary considerably. Therefore, many users will experience throughput in the range of 32-44Kbps under normal telephone line conditions. Upstream data flows at the V.34 rate. NOTE: V.90 rates can be achieved only when one V.90 capable modem is connected to another. The TOSHIBA Internal modem will select automatically V.34 if the remote modem lacks V.90 capability or if a combination of network and/or phone line conditions prevent V.90 connection.

Glossary-13

AC adaptor 1-6, 2-3 additional 1-17, 8-12 connecting 3-2 ASCII characters 5-9 Auto power on, See Power using
Equipment checklist 1-1 Expansion memory, See Memory expansion External monitor 8-12
Battery pack 6-5 additional 8-12 location 2-7 replacing 6-14 Battery, See also Battery pack charging 6-9 extending life 6-12 indicator 2-11, 6-3 monitoring capacity 6-11 real time clock 6-5 safety precautions 6-6 types 6-4
Fingerprint sensor 2-9 location 4-1 problems 9-16 swipe 4-10 using 4-2 FN key emulation 5-2 FN + ALT (enhanced keyboard simulation) 5-3 FN + CTRL (enhanced keyboard simulation) 5-3 Fn + ENTER 5-3 FN + ESC (Sound mute) 5-4 FN + F1 (lock computer mode) 5-4 FN + F2 (power save mode) 5-4 FN + F3 (sleep) 5-4 FN + F4 (hibernation) 5-4 FN + F5 (display selection) 5-5 FN + F6 (display brightness) 5-5 FN + F7 (display brightness) 5-5 FN + F8 (wireless setting) 5-5 FN + F9 (Pad mode) 5-5 FN + F10 (arrow mode) 5-2 FN + F11 (numeric mode) 5-2 FN + F12 (ScrLock) 5-3 FN Sticky key 5-6 Function keys 5-2
CD-RW/DVD drive 1-4, 4-16 Cleaning the computer 4-40 COM level, see Ports, serial
DC IN indicator 2-11, 6-3 Disk indicator 2-11 Display 1-6, 2-8 automatic power off 1-10 opening 3-3 output, See Hot keys See also Video modes and Monitor external DVD-ROM drive Users Manual

Index-1

Hard disk drive 1-4 automatic power off 1-10 problems 9-8 Hibernation 1-11, 5-4 problems 9-21 Hot keys 1-10, 5-4 brightness down 5-5 brightness up 5-5 hibernation 5-4 instant security 5-4 output 5-5 power plan 5-4 sleep 5-4 touch pad 5-5 wireless 5-5 HW Setup 1-14 accessing 7-1 Boot Priority 7-4 CPU 7-4 Display 7-3 General 7-2 Keyboard 7-5 LAN 7-6 Password 7-2 USB 7-5
arrow mode 5-7 numeric mode 5-8 temporarily changing modes 5-9 temporarily using normal keyboard (overlay on) 5-8 temporarily using overlay (overlay off) 5-9 turning on 5-7 Windows special keys 5-7
LAN, See also Wireless LAN 1-8 cable types 4-38 connecting 4-38 disconnecting 4-39 problems 9-22 using 4-38 Lock, security, See Security lock
Main battery, See Battery pack Memory 1-3 expansion 1-17, 8-9 installing 8-9 removing 8-11 slots 1-3 Microphone, See Sound system microphone Microprocessor, See Processor Modem 1-8, 4-32 connecting 4-34 disconnecting 4-35 jack location 2-3 problems 9-20 region selection 4-32 using 4-32 Monitor external problems 9-18 Moving the computer 4-40