NOTE The volume you set for each individual audio source is saved automatically, whether the audio source is the earpiece of your phone, a wired headset, a wireless headset that uses Bluetooth wireless technology, music heard through the speaker, music heard through a headset, and so on. When you return to using an audio source, the audio plays at the volume you left it the last time you used that source.

Touchscreen

TIP Be careful not to scratch, crush, or apply too much pressure on the touchscreen. Do not store your phone in a place where other items might damage it. Do not use harsh chemicals, cleaning solvents, or aerosols to clean the phone or its accessories.

Keyboard

1 Application name: Displays the name of the currently open application. Drag down over the app name to open the application menu. 2 Launcher: See Open an application in the Launcher. 3 Connection icons: Show the status of wireless service connections and battery strength (see Icons in the title bar). Drag down over the icons to open the connection menu. 4 Page indicator: Shows that there are Launcher pages to the right of the currently displayed page. Tap to move to the next page. 5 Page name: Tap and hold to change the name (see Rename a Launcher page). 6 Notification icons: Show missed calls, new voicemail and email messages, and more. Tap the bottom of the screen to view notification details. See View all your notifications. 1 Option: Press to enter numbers, punctuation, and symbols that appear above the letters on the keys (see Enter alternate keyboard characters), or to move the cursor (see Text selection gestures). 2 Shift: See Enter uppercase letters and Text selection gestures. 3 Space 4 Backspace 5 Enter: Press to enter a line return (for example, in a memo or in an email message you are composing) or to accept information you entered in a field. See Enter information in a field. 6 Sym: Press to enter symbols and accented characters that don't appear on the keys. See Enter characters from the symbols table.

Icons in the title bar

You can monitor the status of several items using icons at the top of the phone screen. Table 1. Title bar icons and descriptions Item Description The battery is being charged. The battery is fully charged. The battery is low. See Charge the battery. Airplane mode is turned on. This means that the phone, Bluetooth wireless technology feature, and Wi-Fi feature are off (incoming calls go to voicemail). See Turn wireless services off (airplane mode). Wi-Fi is turned on. The number of filled-in bars denotes signal strength. See Wi-Fi. The phone is searching for a Wi-Fi network. The phone is on. The number of filled-in bars denotes signal strength. See Turn wireless services on. Your phone is connected to a GPRS data network. See I cant tell if data services are available. Your phone is connected to an EDGE data network. See I cant tell if data services are available. Your phone is connected to a 3G (HSDPA or UMTS) data network. See I cant tell if data services are available. When your phone is on and connected to your wireless service providers network, the providers name appears in the upper-left corner of Card view and most Phone screens. The phone is searching for your wireless service providers network. Your wireless service providers network is not available.

To avoid roaming charges, updates are not downloaded if your phone is in roaming coverage. If you do not install an update immediately after downloading it, you are prompted to install the update the next time you charge your phone. You can choose whether to install the update now or later. You have ten minutes to decide; otherwise, the update installs automatically.
Manually check for system updates

1 Open System Updates.

IMPORTANT Do not remove the battery while updates are being installed.
Here is some additional information about system updates: Whenever possible, use a Wi-Fi connection to download system updates. Downloads occur faster over Wi-Fi than over your wireless service providers data connection, and use less battery power. If you see that a system update is available, make sure you have your phones Wi-FI feature turned on. If you have Wi-Fi turned on and the battery has enough charge, your phone automatically downloads a system update if one is availableyou dont have to do anything. If Wi-Fi is not turned on when the update becomes available, the Palm servers continue to check your device for Wi-Fi availability. If you do not have Wi-Fi turned on anytime within a few days of an updates becoming available, your phone automatically downloads the update over your wireless service providers network the next time the battery has enough charge and you have a data connection, as indicated by the , , or icon at the top of the screen. If the battery does not have enough charge, you must charge the battery before you can download or install an update.
If a message appears stating that a system update is available, do the following:
NOTE Applications you installed on your old Palm OS by ACCESS or Windows Mobile smartphone do not work on your Pre 2 phone because your Pre 2 phone uses the new Palm webOS platform. Check App Catalog for a new version of your old favorites.

Open App Catalog

The first time you open App Catalog, review the terms of use and tap Accept. Tap the icon of a featured application, or do one of the following:
Tap Download Now. When prompted, tap Install Now. After installation has finished and the phone resets, tap Done.
Use App Catalog to shop for new applications
Browse applications in App Catalog

TIP You can also use Just Type to go directly to a website. In Card view or the Launcher, type the site address, such as palm.com. When the address appears at the top of the search results, tap Go to website.
Find information in an application on your phone
You can search for email messages, web bookmarks, and websites youve visited (browsing history) on your phone. You can also search for items in the Google Maps, App Catalog, and YouTube applications. If your search term does not show results for a certain app, you may need to turn on a preference to include that app in a Just Type search (see Customize Just Type). Open Card view (see Display all open applications (Card view)) or the Launcher (see Open an application in the Launcher). Begin typing the information you want to find. Depending on which app you want to search, this could be the subject of an email address, a physical address you want to locate on a map, a bookmark name, the name of an app you want to download, or some other term.
Depending on the app you want to search in, tap one of the following. You may need to scroll down to see app search results. Email: Your phone displays either just the number of email messages whose sender name or subject contains your search term, or the number plus a list of the actual messages. If only the number of messages is shown, tap Email to display the list of matching messages. Tap a message to view it. Bookmarks & History: Your phone displays either just the number of websites in your bookmarks list and browsing history list whose name contains your search term, or the number plus a list of the websites. If only the number of websites is shown, tap Bookmarks & History to view a list of the websites. Tap an entry to go to the website. Google Maps: To view your search term on a map, under Launch & Search, tap Google Maps. App Catalog: To search App Catalog for apps that match your search term, under Launch & Search, tap More, and then tap Palm App Catalog. YouTube: To view YouTube videos that match your search term, under Launch & Search, tap More, and then tap YouTube.
NOTE When you are working in applications such as Contacts, Email, Memos, and PDF View, you can search for entries or files. From the list view, type the file name; a few words from a memo; or a contact name, initials, address, or number. See the individual application sections for details. You can also enter a search term in the Help application to search for help content related to the term.

Create a favorite

You can also create favorites in Contacts (see Create a favorite) and from your call history (see View your call history). 3 Open Phone Tap.

Open Phone Tap.

Tap the contact photo or contact name. Do one of the following:
icon to the right of the favorite
Tap Add Favorite, search for the contact, and tap the contact when the name appears.
To call the favorite using a different number: Tap the number. To send the favorite a text/multimedia message: Tap. To view the favorites contact entry: Tap View Contact.
Add a phone number to a favorite
If you create a favorite in Contacts, but the contact does not have a phone number associated with it, you can add a phone number to the favorite in Phone. 4 If the contact has more than one phone number, tap the number you want to set as the favorite. When you call the favorite, the call goes out using this number. Open Phone Tap.

and tap the favorite.

Enter the number, and tap to select the phone number type (see Create a contact for information). Tap Done.
NOTE You can enter more than one phone number for the favorite here. If you do, you need to set one of the numbers as the default (see Set or change the default number for a favorite).

View favorite details

From the favorites list, you can get in touch with a favorite by dialing a different phone number, send a message, or view the favorites contact entry.
Set or change the default number for a favorite
If you create a favorite in Contacts, but the contact has more than one phone number associated with it, you need to set the default number for the favorite in the Phone app. Also follow these steps if you want to use a different number as the default number for a favorite. 3 Open Phone Tap.
Save a phone number to Contacts
You can save the number from an incoming or outgoing call to an existing contact, or create a new contact for the number. If an incoming call uses caller ID blocking, you cannot save the number. 1 Do one of the following: If you enter a phone number in Just Type that is not associated with a contact, tap Add to Contacts. Before dialing a number you entered in the dial pad, tap Add to Contacts. During a call, tap. icon to After a call, from the dial pad, tap. Tap the contact the right of the number, and tap Add To Contacts. 2 Tap one of the following: Add New Contact: Create a new contact for the phone number. Add To Existing: Tap the contact you want to add the phone number to.

Open the application menu and tap Preferences & Accounts. In Call Forwarding, tap On or Off. If you turn call forwarding on, tap Enter Number and enter the call forward number. Tap to change an existing number.
Turn contact match display on/off
By default, when you have the dial pad displayed but youre using the keyboard to enter a phone number, both numbers and letters appear and your phone performs a search of matching names in Contacts. If you turn off this preference, typing on the keyboard with the dial pad displayed enters numbers only, and no search is done in Contacts. 3 Open Phone.

Turn my caller ID on/off

The caller ID feature controls whether your phone number appears on another persons phone when you call them. Check with your wireless service provider about availability and pricing of the caller ID feature.
DID YOU KNOW? The caller ID feature does not affect whether your phone displays the caller ID for an incoming call. Your phone always shows incoming caller ID unless the number is hidden or private.
Open the application menu and tap Preferences & Accounts. In Show Contact Matches, tap On or Off.
Open the application menu and tap Preferences & Accounts. In Show My Caller ID, tap On or Off.

Turn call waiting on/off

You can choose to be notified when you receive a call while you are on a call. You can choose to accept the call or not. See Answer a second call (call waiting). Check with your wireless service provider about availability and pricing of the call waiting feature. 3 Open Phone.
Change your voicemail number
If your wireless service provider changes the phone number for your voicemail system, you need to change the number on your phone. This is the number your phone dials if you use any of the shortcuts to access voicemail (see Listen to voicemail messages). 3 Open Phone.
Open the application menu and tap Preferences & Accounts. In Call Waiting, tap On or Off.
Open the application menu and tap Preferences & Accounts. By default, under Voicemail Number, your current voicemail number is highlighted. To change it, simply type the new number. If the current number is not highlighted, tap the number to highlight it, and then type the new number.
Turn international dialing on/off
When the international dialing preference is on, your phone automatically adds the correct international dialing prefix and country code to any 10-digit U.S. or Canadian number you call from another country. So you can simply enter the 10-digit number or dial a contact with a 10-digit number, and the call goes through correctly. The preference does not work with 7-digit numbers. This preference is available only for phones purchased in the US or Canada. 5 Open Phone.

Manually select network settings
If your phone cannot read the network settings from your SIM card during setup, you can manually enter the settings. BEFORE YOU BEGIN Obtain the following from your wireless service provider: The Internet access point name (APN) Your username and password for accessing the Internet APN The multimedia messaging APN name (MMS APN) Your username and password for accessing the multimedia messaging APN The multimedia messaging service center name (MMSC) The multimedia messaging proxy server name (MMS proxy) The maximum multimedia messaging size Open Phone.
NOTE When TTY is enabled, you cannot use the headset jack for anything else, and all audio modes are disabled on your phone, including holding the phone up to your ear and listening.
Connect a TTY/TDD device to your phone using the headset jack. Open Phone.
Open the application menu and tap Preferences & Accounts. In TTY/TDD, tap On or Off.
Open the application menu and tap Preferences & Accounts.

Use SIM Toolkit

The SIM Toolkit app gives you access to services from your wireless service provider such as account information, payment, and news. Features vary by wireless service provider.
NOTE Not all wireless service providers support the SIM Toolkit app. If SIM Toolkit does not appear in the Launcher, your wireless service provider does not support the app.

Open SIM Toolkit

View and work with the features displayed.
Enjoy the ease and speed of keeping in touch with friends, family, and colleagues anywhere you can access your wireless service providers data network or a Wi-Fi network. You can send and receive attachments as well. And keep the Messaging app in mind for times when you need to send a short text, multimedia, or instant message to a mobile phone numberespecially handy when youre in a meeting thats running late.
Chapter 6 : Email, text, multimedia, and instant messaging
How do I send and receive email on my phone?
Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like Earthlink or Comcast), and web-based (like Gmail). The Palm Synergy feature makes it easy to synchronize exactly the data you want from an online account: If you want to sync all your data from an account, set up the account directly in Email, Contacts, or Calendar: By setting up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phones Calendar app. If you want to specify which apps get data from an online account: Set up the account using the Accounts application (see Use the Accounts application to set up an online account). For email accounts that do not make use of the Synergy feature, you need to set up the Email account either in the Email application (see Set up email) or in the Accounts application (see Use the Accounts application to set up an online account). You can also use your phones web browser to view your web-based emailjust go to the email providers website.

* Account icon, showing Palm profile account
(Optional) Tap the account icon to the right of Name to change the account to which the new contact will be added. 7
NOTE If an account doesnt appear in the list, you cant add data to that account from your phone.
Tap fields to enter contact details, select a ringtone for this contact, and so on. Scroll to see all fields. You can add a reminder that appears whenever you and this person get in touch. See Assign a reminder message to a contact. In some fields, such as New Phone Number, when you enter the information a label button appears on the right. Tap the button to change the label for your entryfor example, to identify a number as a mobile or work phone.
TIP When you enter a phone number that requires pausesfor example, a
Tap Name to enter the contact name.
number for which you need to enter a password or respond to promptsyou can insert a pause or a stop in the number. To insert a two-second pause, enter a P where you want the pause to appear. To insert a stop, enter a W where you want the stop to appear. To dial the next set of numbers after the stop, tap the numbers you entered as they appear onscreen.
(Optional) To assign the contact as a favorite, tap favorite).

(see Create a

Tap the contact.

Find a contact

You can find a contact from Card view or the Launcher view. To learn how, see Open an application. To find a contact within the Contacts app, use these steps. Open Contacts.
View, edit, or delete contact information

Open Contacts.

Search for a contact (see Find a contact), and tap the contact name.
Begin typing any of the following: First, middle, or last name First and last initial (no space between) Company Nickname
(Optional) To copy a contact, open the application menu, tap Edit, and tap Copy All. The contents of the contact entry are copied as plain text, with carriage returns between each element.
To edit a contact, tap Edit. Info thats dimmed means it originates from an account that you cant edit on your phone (like Facebook).
For more search options, tap Global Address Search. (This option is available if you are using Microsoft Exchange with a Global Address List.)
In a linked contact, tap the account icon in the upper-right corner to edit fields specific to that account.
NOTE The fields that make up the contact header (name, photo, job title, company) are unique to each account. You must open a specific account to enter these fields.
The contact info is copied to the SIM card, and a linked contact is created between the source contact and the contact(s) on the SIM card.

Type Facebook in the search field. Tap Facebook. Tap Download for free.
Comment on a friends news item or photo

1 Open Facebook.

Update your status

Open Facebook.

Do any of the following: To comment on a new item: Tap the news item or comment at the bottom of the screen, and then tap , enter your. , and
On the Facebook News page, do one of the following: Begin typing your status, and then tap Update. Tap Whats on your mind, enter your status, and then tap Update.
To show that you like a news item: Tap the news item or tap. To comment on a photo: Tap the photo and tap comment, and then tap. Enter your
View your friends information

Open Facebook and tap.

Do any of the following: To invite someone to be your friend on Facebook: Tap Search and tap Everyone. Enter the name of the person, tap the name, and then tap Add As Friend. To search for a friend: Tap Search, enter the name of the person, and then tap the name. To view a friends Facebook page: Tap Search, enter the name of the person, and tap the name. At the bottom of the screen, tap Info for your friends info, Pics for photo albums, and Wall for postings.
To post to a friends wall: Tap Search, enter the name of the person, and tap the name. Tap Write something, enter a comment, and tap Post To Wall. To keep track of friends birthdays: Tap Events, and then tap Birthdays.
Send and reply to messages

3 Open Facebook Tap.

and tap Inbox.
Do any of the following: To send a message to a Facebook friend: Tap , enter a friends first or last name, and tap the friends name. Enter the message text, and then tap. To reply to a message: Tap a message, enter your reply, and then tap. To view messages you sent: Tap To view your inbox: Tap. To view messages from Facebook and Facebook apps: Tap
View notifications in Facebook
When you have new notifications in Facebook, a red bubble appears on the icon. Open Facebook.
Do any of the following: To view the list of recent notifications: Tap the notifications list. Tap again to close and tap See
To view all notifications for the last seven days: Tap All Notifications.
Phone a friend or send email

3 Open Facebook and tap.

Tap Search, enter the name of the person, and then tap the name. Tap Info. To make a call: Tap a phone number and tap.

If you create an open hotspot (see Create an open hotspot), you cannot control who connects to the Internet through your phone. You might want to create an open hotspot, however, if you are temporarily working with a small group and you dont feel you need to set up a secure hotspot and distribute a passphrase.
NOTE The phone must remain connected to the network of your wireless service provider, so don't use airplane mode to turn off Wi-Fi.
Do one of the following: If this is your first time launching Palm mobile hotspot, enter a passphrase and tap Done.
Install Palm mobile hotspot
This app is not supported by all wireless service providers, so contact your wireless service provider for information on pricing and availability. Look in the Launcher to see if Palm mobile hotspot is already installed on your phone. If its not in the Launcher, download it for free from App Catalog. Open App Catalog.
Type mobile hotspot in the search field. Tap Palm mobile hotspot Tap Download for free.
If Palm mobile hotspot is not in App Catalog, it is likely that the app is not supported by your wireless service provider.
If you have an open hotspot set up already, tap Open and tap WPA/ WPA2 Personal. Enter a passphrase and tap Done. 6 (Optional) To customize the name of your hotspot, tap the name in Network Info, enter a new name, and tap Done. After you create the hotspot, go to the device you want to connect to the Internet (for example, your laptop) and use its Wi-Fi connection settings to connect to your Palm mobile hotspot. After the connection is made, you can browse the web on your laptop.

Create a secure hotspot

Open Palm mobile hotspot.
The first time you open Palm mobile hotspot, tap OK to continue. Tap Off to turn on Palm mobile hotspot. If you are connected to a Wi-Fi network, tap Continue to disconnect.

Create an open hotspot

(Optional) To customize the name of your hotspot, tap the name in Network Info, enter a new name, and tap Done. After you create the hotspot, go to the device you want to connect to the Internet (for example, your laptop) and use its Wi-Fi connection settings to connect to your Palm mobile hotspot. After the connection is made, you can browse the web on your laptop.

Use Palm mobile hotspot

Tap Off to turn on Palm mobile hotspot. The icon appears at the bottom of the screen when the mobile hotspot is turned on.
Do one of the following: If this is your first time launching Palm mobile hotspot, tap Create Open Network.
Be sure you are connected to the network of your wireless service provider. If you are connected to a Wi-Fi network, your phone automatically disconnects from that network. Provided you already created a secure (see Create a secure hotspot) or open hotspot (see Create an open hotspot), any devices enabled with Wi-Fi that are within range of your phone can now locate your phone and connect to it. If you already set up a device to connect to your secure hotspot, that device remembers the passphrase and connects automatically to Palm mobile hotspot.

beside a connected profile.
Disconnect from a profile
Do one of the following: Open VPN , and tap a connected profile. From any screen, open the connection menu, tap VPN, and tap a connected profile.

Location Services

The Location Services application provides information about your location to websites and applications that request it. For example, Google Maps may use your location information if you need driving directions.
Manage location information passed to websites
1 Open Location Services.
By default, Location Services is set to always ask your permission to send your location to a website when the site requests this information. To turn Location Services off completely for websites, tap Always Ask, and then tap Never Share Location. To clear all location data currently in use by websites, tap Clear My Location Data, and then tap Clear.
Tap On or Off for any of the following: Geotag Photos: Available only when Auto Locate is on. When Geotag Photos is on, photos are tagged with the latitude and longitude of the location in which they were taken.
DID YOU KNOW? The geotag data is stored as an Exif tag in the photo file, not on the image itself. A common use of the geotag is in online photo services like Photobucket and desktop apps like Google Earth, which use the data to position the photo as a thumbnail on a map.
Background Data Collection: Available only when Google Services is on. When Background Data Collection is on, anonymous location data is collected from your phone. This data is used to improve the quality of Location Services.
Manage location information passed to applications

Open Location Services.

When Auto Locate is on, applications can automatically identify your location. The Auto Locate feature is turned on by default. If Auto Locate is not turned on, to turn it on, tap Always Ask in the For Applications field, and then tap Auto Locate. When Auto Locate is set to Always Ask, an application asks if its OK to identify your location. Tap Allow to turn on Location Services for that session only.
(Optional) To turn GPS on/off, open the application menu, tap Locate Me Using, and tap GPS. GPS, which is turned on by default, is a radio technology that uses line-of-sight communication with satellites orbiting the earth. GPS is very accurate for turn-by-turn directions and for pinpointing your location when you are outside and with a clear view of the sky.

To see detailed instructions on taking out the battery, go to I need to replace the battery. Why this might help When you disconnect the battery, your phones internal circuitry is immediately shut down and goes into deep sleep. Reinserting the battery performs a restart and also triggers an automatic clean-up of files that werent closed properly.
Why this might help Something may have happened to your phone that corrupted its operating system. Installing the latest version of the webOS platform refreshes all memory. Want help while you use webOS Doctor? Go to palm.com/support. Select your phone and wireless service provider, and click Support Services. Select one of the Palm support options.
For users of other Palm devices
I want to transfer my data from my computer
If your personal information such as contacts or calendar events are stored in a desktop organizer such as Palm Desktop by ACCESS or Microsoft Outlook, you can do a one-time, one-way export of that data from the desktop organizer to your Palm Pre 2 phone. Windows: You can transfer contacts, calendar events, tasks, and memos/ notes from Palm Desktop software by ACCESS version 4.1.4e, 4.2, 6.2, or 6.2.2, and Microsoft Outlook 2003 or later. If your version of Palm Desktop is not one of these, download version 6.2 for free from palm.com/support.

Battery

I cant charge the battery
If youre using a new battery or a new charger, make sure the battery and charger are approved by Palm for use with your phone. Failure to use an approved battery or charger may prevent your phone from turning on or being charged. If youre using an existing, approved battery, the battery may have reached the end of its useful life and needs to be replaced. See I need to replace the battery for details.
IMPORTANT If your desktop Outlook synchronizes with an Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your phone. Instead, set up your Exchange account to synchronize with your phone (see How do I send and receive email on my phone?).
Mac: You can transfer contacts, calendar events, and tasks from Address Book, iCal, and Palm Desktop software by ACCESS version 6.2. If you dont have Palm Desktop version 6.2, download it for free from palm.com/support. For information about various ways to export your data, see Copy files and sync your personal data. For more detailed information, go to palm.com/ migrate-webOS.

If the problem persists, connect your phone to the AC charger (see Charge the battery). If you see a faint display, try to restart your phone (see Restart your phone). If you dont see a display or the screen doesnt respond to taps, press and hold power and slide the ringer switch three times to restart your phone. Please be patient while your phone completes startup.
My gestures in the gesture area arent working
Some gestures begin in the gesture area and end in the touchscreen, and vice versa. Crossing the border between the two areas with your finger is crucial to making the gesture successfully. Likewise, the drag gesture for opening a menu begins at the top of the phone, above the screen, and crosses down onto the screen.
An application is not responding to taps
Tap the center of the gesture area. If the application screen minimizes to a card, throw the card off the top of the screen to close the app. If the screen does not respond to taps at all, press and hold power and slide the ringer switch three times to restart your phone. Then wait until your phone completes startup.
Applications are running slowly
NOTE Be sure that any third-party applications you install are compatible with the Palm webOS platform. Applications written for earlier Palm smartphones using the Palm OS operating system or Windows Mobile are not compatible with your Pre 2 phone. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly.
If you cannot make the back gesture, check to see if you have the next/ previous app gestures turned on (see Turn advanced gestures on/off). If so, you need to make a short swipe left for the back gesture, and a full swipe right or left for the next or previous open app. Likewise, you cant use the next/previous app gestures unless you turn them on (see Turn advanced gestures on/off).
Tap the center of the gesture area to display Card view. Scroll through the cards and note how many applications are open. Close any application you are not using by throwing its card off the top of the screen.
There are small icons in the lower-right corner of the screen
Those icons represent notifications that you have not opened or dismissed. For most types of notifications, if you do not tap a notification after a few seconds, it becomes an icon in the lower-right portion of the screen. If you see one or more icons, tap anywhere on the bottom of the screen to display your notifications.
If the problem persists after you close apps you are not using, restart your phone (see Restart your phone).

Signal strength is weak

Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues. If youre standing, move about 3 meters in any direction. In a building, move near a window. Open any metal blinds. In a building, move outdoors or to a more open area. Outdoors, move away from large buildings, trees, or electrical wires. In a vehicle, move your phone so that its level with a window.

The Palm Synergy feature on your phone displays information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it. Even though the information is visible in one view, the sources of that information are kept separate. In Calendar, to see events from just one calendar, tap the word All in the upper-right corner of the screen and pick the account you want to see (see Change the Calendar display). In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit. If you want to unlink contacts, see Unlink a contact. In Email, you can turn off the smart folder for All Inboxes (see Set email preferences). Then make the inboxes of your individual accounts favorites so that theyre always easy to see in Account List view (see Add an email folder as a favorite).
Photos, Videos, and Music
I cannot see the album art for my music files or the thumbnail images for my videos
The webOS platform no longer supports Media Sync mode, which was used to transfer photos, videos, and music from iTunes to your phone. If you
transferred media files to your phone using media sync, you can still view or play the files on your phone. However, some videos may not display a thumbnail image in the videos list, and album art may not be displayed. To get the files to appear with thumbnail images and album art, reimport the files to your phone using either copy and paste in USB Drive mode (see Copy files and folders using USB Drive mode) or a third-party solution (see Copy music, photos, and videos using third-party software).
NOTE The Amazon MP3 app is not supported by all wireless service providers. If its not in the Launcher, it is not available.
I copied files from my computer, but I cant see or play them on my phone
When you connect your phone to your computer in USB Drive mode, you can copy any file onto your phone. However, each media application on your phonePhotos, Music, and Videoscan display or play files in certain file formats only. If your media file is in an unsupported format, you cant use it on your phone. For a list of supported photo types, see Photos. For a list of supported music file types, see Music. For a list of supported video file types, see Videos.
The Amazon MP3 app is not supported by all wireless service providers. If its not in the Launcher, it is not available.
I bought a song from Amazon MP3, but it isnt showing up on my phone
Occasionally, the download process may be interrupted, so a song you purchased may not be successfully downloaded to your phone. To confirm the purchase and download of a song, log in to your Amazon account from your computer. If the song shows up there as purchased and downloaded, contact Amazon support and let them know you never received your song.