Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type an accented character, press and hold the letter key. Click the accented character that appears on the screen. To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. To edit text that you have typed, click the text. Your BlackBerry device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger. To cut or copy text and paste it into an application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. To change the typing input language quickly when you are using your device in landscape view, or in portrait view with the full keyboard, click the globe icon. Click an input language.

Phone basics

Find your phone number
Perform one of the following actions: To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. If you have multiple phone numbers associated with your BlackBerry device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Make a call

1. In the phone application, perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key. To end the call, press the End key. Related topics Add a pause or a wait to a phone number, 123

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a contact to your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
From the Home screen, press the Send key. Press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click New. Type your PIN2 code. Press the Menu key. Type a name and a phone number. Press the Menu key. Click Save.
Change a contact in your fixed dialing list
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. From the Home screen, press the Send key. Press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save.
Delete a contact from your fixed dialing list
1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete.

Smart dialing

About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. Depending on your BlackBerry device model, in the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.
Set the default country code and area code
1. 2. 3. 4. 5. 6. 7. 8. 9. From the Home screen, press the Send key. Press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. If necessary, set the Local Country Code and International Dialing Digits fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1. 2. 3. 4. 5. 6. 7. 8. 9. From the Home screen, press the Send key. Press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save.

1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Status. 4. Click Last Call or Total Calls. 5. Click Clear Timer. 6. Press the Menu key. 7. Click Save.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services.
If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. Related topics Fixed dialing, 23 Call blocking, 22 Call forwarding, 20 Switch the active phone number, 27
My phone number appears as Unknown in the phone application
If your BlackBerry device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions: If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

Rename a cell broadcast channel
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Cell Broadcast Settings. Highlight a cell broadcast channel. Press the Menu key. Click Set Nickname. Type a name for the cell broadcast channel. Click OK.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as.jpg,.gif,.wbmp,.midi,.vcf (vCard),.ics (iCalendar),.avi,.mpg, or.mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for MMS messaging, this number is also your MMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number.
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items:
Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Click the new location. Related topics Attach a media file to an MMS message, 51

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: To attach a contact, click Attach Contact. Highlight a contact. To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue.
Add an appointment to your calendar from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight an iCalendar attachment. Press the Menu key. Click View Appointment. Press the Menu key. Click Add To Calendar.
Add a contact to your contact list from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight a vCard attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key. 2. Click one of the following menu items: Save Image Save Audio Save Ringtone Save Video Save Voice Note

MMS message options

Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save.
Request delivery notification or read notification for all MMS messages
1. On the Home screen or in a folder, click the Options icon. 2. Click MMS. 3. In the Notifications section, perform any of the following actions: To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box. To receive notification when recipients open MMS messages, select the Confirm Read check box. 4. Press the Menu key. 5. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the Menu key.
2. Click Options. The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save.

Switch worksheets

1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions: To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save.

Media files

View a list of pages in a multi-page.tif file
You can view a list of pages in a multi-page.tif file, such as a scanned fax document saved as a.tif file. 1. In a multi-page.tif file, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page.
Switch pages in a multi-page.tif file
1. In a multi-page.tif file, press the Menu key. 2. Click Next Page or Prev Page.

Presentations

Switch presentation views
1. In a presentation, press the Menu key. 2. Perform one of the following actions: To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, press the Menu key. 2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a slide in slide view, press the Menu key. 2. Click Rotate.
Zoom in to or out from a slide
When viewing a presentation in slide view, touch the screen twice quickly. To zoom out, press the Escape key.

Save a slide

1. 2. 3. 4. When viewing a presentation in slide view, press the Menu key. Click Save Slide. Type a name for the file. Click Save.

Pan a picture

To perform this task, you must zoom in to the picture. On a picture, slide your finger in any direction. To close the picture, press the Escape key once in the camera or twice in the media application.
Zoom in to or out from a picture
On a picture, touch the screen twice quickly. To zoom out, press the Escape key.

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry device.
On the Home screen, click the Camera icon. Press the Menu key. Click Video Camera. Click the record icon. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen. Related topics Play a media file, 87
Camera and video camera options

Change the picture size

The larger the picture, the more memory the picture requires. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5. Click Save.

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. In the camera, press the Menu key. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save.
Change the video size and format
The larger the video, the more memory the video requires. 1. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. Press the Menu key. 4. Click Options. 5. Change the Video Format field. 6. Press the Menu key. 7. Click Save.
Change the location for storing pictures or videos
1. 2. 3. 4. On the Home screen, click the Camera icon. Press the Menu key. Click Options. Perform any of the following actions: In the camera, change the Store Pictures and Folder fields. In the video camera, change the Folder field. 5. Press the Menu key. 6. Click Save.
Change options to compensate for different lighting conditions in pictures or videos
1. 2. 3. 4. On the Home screen, click the Camera icon. Press the Menu key. Click Options. Perform any of the following actions: To change the default flash mode for pictures, if available, change the Default Flash Setting field. To improve the colors in pictures, in the White Balance field, click the current lighting condition. To turn on low-light mode for videos, change the Video Light field. 5. Press the Menu key. 6. Click Save.
Apply a color effect to pictures or videos
You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record. 1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4. Change the Color Effect field. 5. Press the Menu key. 6. Click Save.

If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Edit Bookmark. Change the bookmark. Click Accept.
Send a bookmark for a web page
1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Send Bookmark. Click a message type.
Delete a bookmark for a web page
1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks.
4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark.
Add a bookmark folder for web pages
1. 2. 3. 4. 5. 6. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark folder. Press the Menu key. Click Add Subfolder.
File a bookmark for a web page
1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Move Bookmark. Click the new location.
Rename a bookmark folder for web pages
You can only rename folders that you created. 1. On the Home screen, click the Browser icon. 2. Highlight a folder. 3. Press the Menu key. 4. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created. 1. On the Home screen, click the Browser icon. 2. Highlight a folder. 3. Press the Menu key. 4. Click Delete Folder.

Web feeds

About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Change what appears on the display when your device is charging
1. 2. 3. 4. On the Home screen, click the Clock icon. Press the Menu key. Click Options. Change the When Charging field.

Change the clock face

You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Options. 4. Set the Clock Face, Stopwatch Face or Timer Face fields. 5. Press the Menu key. 6. Click Save.
Display a second time zone
1. 2. 3. 4. 5. 6. On the Home screen, click the Clock icon. Press the Menu key. Click Options. Set the Home Time Zone field. Press the Menu key. Click Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Enter Bedside Mode. To turn off bedside clock mode, press the Escape key. Related topics Set options for bedside clock mode, 118
Set options for bedside clock mode
1. On the Home screen, click the Clock icon. 2. Press the Menu key.
3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes. To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 5. Press the Menu key. 6. Click Save.

Turn on the alarm

1. 2. 3. 4. 5. 6. In the clock, press the Menu key. Click Set Alarm. Click the text beside the alarm time. Slide your finger to highlight On or Weekdays. Press the Escape key. Click Save.
In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 212

Silence the alarm

If snooze is not turned on, click the screen. If snooze is turned on, click Snooze.
Change alarm notification options
1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields. Press the Menu key. Click Save.

1. 2. 3. 4. 5. With text highlighted, press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

Clear a field

1. When typing text, press the Menu key. 2. Click Clear Field.

Highlight text

1. 2. 3. 4. Place the cursor where you want to start highlighting text. Press the Menu key. Click Select. Place the cursor where you want to stop highlighting text.

Cancel a text selection

1. With text selected, press the Menu key. 2. Click Cancel Selection.

Set the cursor speed

1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save.

Turn on key tones

1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save.

Hide the keyboard

Your device shows the keyboard when you click a text field, and hides it when you click away from a text field. You can hide the keyboard manually to display more content on the screen. 1. Press the Menu key. 2. Click Hide Keyboard. To show the keyboard again, press the Menu key. Click Show Keyboard.
Change the keyboard layout
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Language. Set the Keyboard Layout field. Press the Menu key. Click Save.
Change the default keyboard for portrait view
You can set your BlackBerry device to use the SureType keyboard, multi-tap keyboard, or full keyboard by default when you use your device in portrait view. 1. In the device options, click Screen/Keyboard.
2. Set the Portrait View Keyboard field. 3. Press the Menu key. 4. Click Save.

Typing input methods

About typing
When you need to type, your BlackBerry device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType keyboard, multi-tap keyboard and full keyboard. The SureType keyboard and multi-tap keyboard show more than one letter on each key. The full keyboard uses a computer-style letter layout with one letter on each key. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout. SureType technology is designed to predict words as you type them. If you are using your device in landscape view, you can type using the full keyboard.

Revoke a certificate

If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Certificates. 4. Highlight a certificate. 5. Press the Menu key. 6. Click Revoke. 7. Click Yes. 8. Change the Reason field. 9. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold.
Certificate revocation reasons
Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization. Superseded: A new certificate is replacing an existing certificate. Cessation of Operation: The certificate subject no longer requires the certificate. Certificate Hold: You want to revoke the certificate temporarily.

Certificate options

Change the display name for a certificate
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Change Label. Type a display name for the certificate. Click OK.
Add an email address to a certificate
1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Associate Addresses. Press the Menu key. Click Add Address. Perform one of the following actions: Click a contact. Click Use Once. Type an email address. Press the Enter key. 10. Press the Menu key. 11. Click Save.
Turn off the display name prompt that appears when you add a certificate to the key store
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Press the Menu key. Click Options. Change the Prompt for Label field to No. Press the Menu key. Click Save.
When you add a certificate, your BlackBerry device uses the certificate subject as the name for the certificate.
Turn off the fetch status prompt that appears when you add a certificate to the key store
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Options icon. Click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Press the Menu key. Click Options. Perform one of the following actions: To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 9. Press the Menu key. 10. Click Save.

Third-party application control
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again.
Reset connection permissions for third-party applications
1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Firewall. Press the Menu key. Click Reset Settings.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To obtain the user name and password for the APN, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click TCP.
4. Type the APN information. 5. Press the Menu key. 6. Click Save.

Turn on safe mode

When you start your BlackBerry device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1.

Getting Started Guide

BlackBerry Storm 9500 Smartphone
MAT-23037-001 | PRINTSPEC-016 SWD-468881-1203041523-001 | RCC51UW

Contents

Welcome to BlackBerry!....5 Set up your device.....7 Insert the SIM card and battery....7 Charge the battery.....9 Complete the setup wizard....11 Learn the basics.... 15 Move around the screen....16 Applications.....16 Move between screens.....18 Open a menu.....18 Use the shortcut bar....18 Change your screen orientation....19 About the SurePress touch screen....19 Typing basics.....20 Home screen status indicators....23 Message list status indicators....24 Phone status indicators.....24 Calendar status indicators.....25 Camera status indicators.....25 Wireless coverage indicators....25
Start using your device....27 Make a call.....27 Send an email message....27 Send an SMS text message....28 Add a contact.....28 Take a picture......29 Record a video......29 Visit a web page.....30 Schedule an appointment....30 Pair with a Bluetooth enabled device....31 About using your device with a computer...31 About switching devices....33 Transfer a file between your device and your computer using the Roxio Media Manager.34 Synchronize data between your device and your computer...35 Insert a media card.....35 Find more information.....36 Carry your device....37 Tips..... 39 Message tips.....39 Media tips..... 39 Browser tips.....40 Troubleshooting....41
I cannot connect to a wireless network....41 I cannot associate my device with an email address...41 I cannot send or receive messages....41 I cannot make or receive calls....43 Legal notice.....45

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry Storm smartphone is easy. Simply verify that your SIM card and battery are inserted in your device, charge the battery, and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the SIM card and battery
Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry device. 1. 2. 3. 4. 5. 6. 7. 8. 9. Slide up the release buttons for the battery cover and lift off the battery cover. If the battery is inserted, remove the battery. If your SIM card is already inserted, proceed to step 8. Remove the SIM card from any packaging. Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner of the SIM card points toward the bottom-left corner of your device. Slide the SIM card into the SIM card holder until it stops. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. Slide the metal notches at the top of the battery cover into the slots at the top of the device. Push down the battery cover so that it clicks into place.
If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the SIM card
Figure 3. Insert the battery
Figure 4. Replace the battery cover

Charge the battery

1. Connect the small end of the travel charger cable to the micro-USB port on the side of your BlackBerry device. 2. If necessary, perform one of the following actions: Insert the plug blade attachment into the power adapter. Fold down the plug blades on the power adapter. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 5. Connect the travel charger cable to your device
Figure 6. Insert the plug blade attachment or fold down the plug blades (if necessary)
You can use the micro-USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer" topic.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry device, and set up one or more email addresses. 1. On the Welcome screen, read the setup wizard introduction. 2. Click Continue. 3. Complete the instructions on the screen. Note: If the Welcome screen does not appear automatically, on the Home screen, press the key. In the Setup folder, click Setup Wizard.
About email setup options
If you have not already set up an email address, you can use one of following options to set up email. Depending on your wireless service provider, the available options might vary.

BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. This option is most common for individual users. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device. BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook work email account, IBM Lotus Notes work email account, or Novell GroupWise work email account and to take advantage of advanced capabilities for wireless data synchronization. If your administrator has provided you with an activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an activation password, contact your administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive email messages.
Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. Click Next. 2. Click Next.

3. 4. 5. 6.

If necessary, click Update Now. If necessary, click Create New Account. To accept the terms of the license agreement, select the Yes option. Click I Agree. If necessary, type a login user name and password of your choice. Click Next. Record your user name and password in a safe place. 7. Complete the instructions on the screen.

Learn the basics

Move around the screen
To select an item, click (press) the item. To scroll down, slide your finger up. To scroll up, slide your finger down. To highlight an item, touch the screen lightly.
For more information about SurePress touch screen navigation, see the setup wizard on your BlackBerry device.

Applications

By default, a select number of applications appear on the Home screen. To view more applications on the Home screen, press the key. Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started.

Figure 7. Home screen

Click Setup Wizard in the Setup folder to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Email Settings in the Setup folder to set up one or more email addresses or change BlackBerry Internet Service email options. Click Browser to visit web pages or view the browser bookmark list. Click Camera to take a picture. Click Video Camera in the Applications folder to record a video. Click Media to view saved songs, ring tones, videos, or pictures. Click Messages to view a list of your messages. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Contacts to view your contact list or add a new contact. Click Help to view the user guide for your device.

Move between screens

To move back a screen, press the To return to the Home screen, press the To close an application, press and hold the key. key. key.
To move to the next item, slide your finger to the left quickly. To move to the previous item, slide your finger to the right quickly. For more information about touch screen navigation, see the setup wizard on your BlackBerry device.

Open a menu

To open a menu in any application to access options and available actions, press the key. Press the key again to select the highlighted action. To close a menu, press the key.

Use the shortcut bar

Depending on the application, a shortcut bar might appear at the bottom of the screen to help you complete common actions quickly. On some screens, the shortcut bar might be hidden by default.
To show or hide the shortcut bar, touch the screen. To view a label for a shortcut, touch and hold the icon. To use the shortcut, click the icon.
Change your screen orientation
To switch between portrait view and landscape view, turn your BlackBerry device sideways.
Figure 8. Portrait view Figure 9. Landscape view
About the SurePress touch screen
The innovative SurePress touch screen on your BlackBerry device combines a traditional touch screen experience with a responsive click technology. When you type or click items on the screen, the SurePress touch screen is designed to give you tactile feedback, providing you with a familiar computer-style experience.

Typing basics

About typing
When you need to type, your BlackBerry device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType technology keyboard and the multi-tap keyboard. These keyboards show more than one letter on each key. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout. SureType technology is designed to predict words as you type them. If you are using your device in landscape view, you can type on a keyboard that uses a computer-style letter layout with one letter on each key.
Switch typing input methods when typing
To perform this task, you must be using your device in portrait view. 1. Press the Menu key. 2. Click Enable Multitap or Enable SureType.
Type text using SureType technology
To perform this task, you must be using your device in portrait view. 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.
Type text using multi-tap
To perform this task, you must be using your device in portrait view. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times.

Typing indicators

multi-tap input mode Shift mode number lock mode typing input language Alt mode

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type an accented character, press and hold the letter key. Click the accented character that appears on the screen. To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.

To place the cursor within text, click the screen. To move the cursor one character at a time, touch the screen near the cursor until the cursor changes from a solid box to an outlined box. Slide your finger to move the cursor. To cut or copy text and paste it into another application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. To change the typing input language quickly when you are using your BlackBerry device in landscape view, click the globe icon. Click an input language.
Home screen status indicators
alarm set unopened message count missed calendar reminder voice mail message Bluetooth technology is turned on missed call count sending data receiving data roaming paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message filed message MMS message sent message message is sending message not sent draft message

Phone status indicators

missed call placed call received call
Calendar status indicators
reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed
Wireless coverage indicators
Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device.
You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages. You can use the phone and send and receive email messages or use the browser with a high-speed data connection simultaneously. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a high-speed data connection. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. You can use the phone and send and receive SMS text messages.
You can only make emergency calls. Your connection to the wireless network is turned off. You are not in a wireless coverage area.

Start using your device

Make a call
1. In the phone application, perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.

5. Press the 6. Click Send.

Send an SMS text message

You can send an SMS text message to up to ten recipients. 1. In a message list, press the key. 2. Click Compose SMS. 3. In the To field, perform one of the following actions: Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send.

Add a contact

1. In the contact list, click Add Contact. 2. Type the contact information. 3. Press the key.

4. Click Save.

Take a picture
1. In the camera, if necessary, perform the following actions: To zoom in to or out from a subject, slide your finger up or down. To lock the focus on a subject, press the Right Convenience key halfway. 2. To take a picture, click the camera icon. Note: The approximate number of pictures that you can save to the BlackBerry device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your device to save more pictures.

Record a video

1. In the video camera, click the record icon. 2. To pause recording, click the pause icon again. Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen.

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the Go To. Type a web address. 2. Press the Enter key.

key. Click

Schedule an appointment
1. In a calendar, press the 2. 3. 4. 5. key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the key.

6. Click Save.

Pair with a Bluetooth enabled device

Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search or Listen. 2. If necessary, click a Bluetooth enabled device. 3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. 4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
About using your device with a computer
You can install the BlackBerry Desktop Software on your computer and connect your BlackBerry device to your computer to perform any of the following actions: Charge your device. Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. Back up and restore device data. Transfer files between your device and your computer. Add applications to your device.
Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you to do so. Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

System requirements

Intel compatible 486 or higher computer that is compliant with USB 1.1 or later Microsoft Windows 2000, or later BlackBerry User Tools CD available USB port
Install the BlackBerry Desktop Software
1. Verify that your BlackBerry device is not connected to your computer. 2. Insert the BlackBerry User Tools CD into the CD drive on your computer. 3. Click BlackBerry Desktop Software. 4. Complete the instructions on the screen until the Setup Type screen appears. 5. On the Setup Type screen, perform one of the following actions:
If you do not want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Typical option. Click Next. If you want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Custom option. Click Next. In the Certificate Synchronization drop-down list, click This feature, and all subfeatures, will be installed on local hard drive. 6. Complete the instructions on the screen. 7. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device. 8. Connect the larger end of the USB cable to the USB port on your computer. If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

Figure 10. Insert the media card

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu. To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com.
To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Carry your device

Your BlackBerry device might not come with a holster (body-worn carrying solution equipped with an integrated belt clip). If you wear the device on your body, always put the device in a holster with an integrated belt clip supplied or approved by Research In Motion (RIM). Carrying solutions, including RIM approved carrying solutions and carrying solutions not approved by RIM, that do not come equipped with an integrated belt clip should not be worn or carried on the body. For more information about carrying your device, including separation distances when wearing your device, see the Safety and Product Information booklet on the BlackBerry User Tools CD that came with your device. To purchase RIM approved holsters equipped with an integrated belt clip or other accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Message tips

To show messages that are from a specific contact or that have a specific subject line, in a message list, touch and hold a contact name or subject line. To move to the top of a message list, click and hold the scroll up icon on the shortcut bar at the bottom of the screen. To move to the bottom of a message list, click and hold the scroll down icon on the shortcut bar at the bottom of the screen. To move to the next or previous message in an email message conversation, above the subject line of the message, slide your finger to the left or right quickly. To move to the next or previous message in a message list, in the body of the message, slide your finger to the left or right quickly.

Media tips

To show the progress bar and additional controls while playing a media file, touch the screen. To hide the progress bar and controls, touch the screen again. To show songs from a certain category, in a list of songs, touch and hold a category. For example, to show songs from a certain artist, touch and hold an artist name.
To show the shortcut bar at the bottom of the screen while viewing a picture, touch the screen. To hide the shortcut bar, touch the screen again. To zoom in to a specific location on a picture, touch the location twice quickly.

Browser tips

To hide the shortcut bar at the bottom of the screen, touch the screen. To show the shortcut bar, touch the screen again. To zoom in to a specific location on a web page, touch the location twice quickly. To show the cursor so that you can select items and links, click the cursor icon on the shortcut bar at the bottom of the screen. To use the browser in pan mode so that you can pan and zoom in to web pages, click the pan icon on the shortcut bar at the bottom of the screen.

Troubleshooting

I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network.
I cannot associate my device with an email address
Try performing the following actions: On the email setup screen, verify that you have typed all the email address information correctly. Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
I cannot send or receive messages
Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the key. Click Register Now. If you switched devices, verify that you have switched email service to your new device. To switch email service to your new device, in the setup wizard, open the email setup screen. If you created a user name and password when you set up email on your device, type your login information. Press the key. Click Change Device. If you did not create a user name and password when you set up email, complete the instructions on the screen. If the menu item for sending a message does not appear, verify that you have added an email address or a PIN for your contact. Resend the message. Open the message. Press the key. Click Resend. If you use email message filters, verify that the options for email message filters are set correctly.

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its
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