Workgroup Document System
Durability and Versatility
The Konica 7130 is an affordable, 30 page-per-minute digital multifunctional product. Designed for workgroup environments, the 7130 delivers true 4-in-1 functionality with enhanced durability, higher image quality and a host of advanced options. Fully networkable, the 7130 prints at 600 x 600 dpi with Scan Once, Print Many technology. Its intuitive, user-friendly and interactive touch screen provides easy access to all advanced features including scanto-email, scan-to-hard drive and scan-to-FTP functionality. Its strength is its versatility. The 7130s optional IP-422 print controller with standard network interface card, all new optional PostScript 3 kit and enhanced FK-102 Super G3 Fax Kit with standard JBIG compression adds convenience by allowing users to configure the multifunctional capabilities to meet their needs. The Konica 7130, sets a new standard for excellence in Workgroup Document Systems.

7130 Highlights

30 ppm Printing / Copying 600 x 600 dpi Resolution Standard 32 MB Copier Memory Standard 64 MB Print Controller Memory Optional 2 GB Hard Drive (Required for Scanning) w w w w w w Optional IP-422 Print Controller with Standard Network Interface Card Optional Dual Fax Line* Up to 2,500-Sheet Paper Capacity Stamp, Watermark, Reserve Copy Job, 5 Copy Job Memory, One-Time Image Overlay w w

Features

Integrated Printing, Copying, Faxing, Scanning:
The Konica 7130 digital engine is setting a new standard for Konica Workgroup Document Systems. This fully networkable 4-in-1 MFP delivers the high-performance ideal for low- to mid-volume workgroups.
KONICA 7130 SPECIFICAT I O N S
Configuration Speed Warm Up Time / First Copy Out Time Resolution Standard Memory / Maximum Memory Reduction / Enlargement Continuous Copying Original Paper Size - Minimum / Maximum Average Monthly Duty Cycle / Maximum PM Cycle Paper Handling Standard Input Capacity Paper Size - Minimum / Maximum Paper Weights - Minimum / Maximum Drawer Base Options DB-210 DB-410 Paper Capacity - Maximum Automatic Duplex Finisher Options Total Finisher Capacity Standard 2 Tray (FS-107) 3 Tray Option (FT-107) 4 Tray Option (FT-107) Console 30 cpm (8.5 x 11); 15 cpm (11 x 17) 30 Seconds or Less / 4.8 Seconds 600 x 600 dpi 32 MB / 288 MB 25% - 400% 1-999 5.5 x 8.5 / 11 x 17 6,000 - 12,000 Pages / 100,000 Pages 100,000 Pages 2 x 500 Sheets (Universal), Multi Bypass - 50 Sheets 5.5 x 8.5 / 11 x 17 16-32 lbs. 2 x 500 Sheets (Universal) 1 x 1500 Sheets (8.5 x 11) 2,550 Sheets Standard / Stackless 1,100 Sheets 100 + 1,000 = 1,100 Sheets 100 + 100 + 600 = 800 Sheets 100 x 4 = 400 Sheets FEATURES

Touch Screen Controls:

Truly user-friendly, the intuitive and interactive touch screen provides easy access to all enhanced features that the 7130 has to offer, also providing unique print driver applications such as Stamp and Watermark options.

Modular Design:

This truly multifunctional system is designed to grow as your print needs grow. Optional expanded memory, large capacity drawer bases, document feeder, print controllers and fax kit allow for easy customization to meet current and future needs.

Enhanced Functionality:

The Konica 7130 has the capability of both scanto-email, scan-to-hard drive and scan-to-FTP as standard equipment with the IP-422 print controller. The new FK-102 Fax Kit delivers more with an added benefit of a total of 40 one-touch keys, standard JBIG compression for added speed and a dual line option*.

Job Memory, OHP Interleave, Image Shift, Frame/Fold Erasure, ECM, APS, AMS, ATS, Book Copy, Stamp/Watermark
New PostScript3 Printing:
There is the option to add a PS-343, PostScript 3 print kit to the Konica 7130. Unlike the previous generation 7020-7030 series, this all new PostScript kit does not require the addition of the optional print controller hard drive or the optional print controller memory upgrade.

IP-422 Print Controller:

The optional IP-422 print controller is a 133 MHz, PCL5e / PCL6 print controller that includes a network interface card as standard equipment, standard 64 MB of memory with an additional 64 MB (MU-411) available.
* Available 2nd-3rd QTR, 2002
PRINTER SPECIFICATIONS Optional IP-422 PCL Print Controller w/ Standard Network Card, Scan-to-Email, Scan to FTP, Scan-toHard Drive Speed 30 pages-per-minute Resolution 600 x 600 dpi Memory 64 MB / 128 MB DIMM Network Card 10/100 BaseT Print Drivers Windows 95, 98, ME, NT 4.0, 2000, XP Options 2.0 GB HDD (HD-107), Adobe PS 3 Kit (PS-343) FAX SPECIFICATIONS Type 33.6 Kbps Super G3 Compatibility ITU Group 3 with ECM Compression MH, MR, MMR, JBIG Memory - Standard 2 MB / 16 MB One-Touch / Group / Total Keys 40 / 40 / 200 Options Internet Fax (IF-102)*, Dual Line (FL-102)* WEIGHT, YIELDS, ELECTRICAL REQUIREMENTS, DIMENSIONS Machine Weight 161 lbs. Drum / Developer Yields 200,000 / 200,000 Impressions Toner Yield 30,000 Impressions Electrical Requirements 120V, 60Hz Dimensions 23.3 W x 23.43 D x 28.74 HI
All specifications are approximate and are subject to change. All names are trademarks or registered trademarks of their respective companies.
KONICA BUSINESS TECHNOLOGIES, INC.
www.konicabt.com KBT-02-31
2002 Konica Business Technologies, Inc.

Printed in U.S.A.

SERVICE MANUAL

Models IP-422/IP-423

OCTOBER 2002 CSM-IP422/423
KONICA BUSINESS TECHNOLOGIES, INC.
IP-422/IP-423 SERVICE MANUAL

OCTOBER 2002

IMPORTANT NOTICE
Because of the possible hazards to an inexperienced person servicing this equipment, as well as the risk of damage to the equipment, Konica Business Technologies strongly recommends that all servicing be performed by Konica-trained service technicians only. Changes may have been made to this equipment to improve its performance after this service manual was printed. Accordingly, Konica Business Technologies, Inc., makes no representations or warranties, either expressed or implied, that the information contained in this service manual is complete or accurate. It is understood that the user of this manual must assume all risks or personal injury and/or damage to the equipment while servicing the equipment for which this service manual is intended.
Corporate Publications Department
2002, KONICA BUSINESS TECHNOLOGIES, INC. All rights reserved. Printed in U.S.A.

CONTENTS

SAFETY AND IMPORTANT WARNING ITEMS...S-1

Overview

Product Specifications.... 1

G G G G G G G

Print Controller specification.... 1 Network Control Section specification.... 2 IP-422/423's Capabilities..... 3 Data flow...... 6 PostScript3 (PS-343/345)..... 7 Expansion Memory (MU-404/405/411).... 7 Hard Disk (field option).....7
Overview of the Product... 3

Options..... 7

Disassembly / Reassembly
Overall Construction (IP-422).... 1
G G G G G G G G G G G G G G
Tools Required.... 1 Removal / Installation of Compact Flash.... 2 Removal / Installation of Hard Disk.... 3 Removal / Installation of PostScript3 (Protection Chip)... 3 Removal / Installation of Memory.... 4 Tools Required.... 5 Removal / Installation of Compact Flash.... 6 Removal / Installation of Hard Disk.... 7 Removal / Installation of PostScript3 (Protection Chip)... 7 Removal / Installation of Memory.... 8 Removal / Installation of the Cooling Fan Motor... 9 Removal / Installation of the CPU.... 9 Removal / Installation of the Printer I/F Board... 10 Connecting via Service Port (Serial Port).... 12
Disassembly / Reassembly (IP-422)... 2
Overall Construction (IP-423).... 5 Disassembly / Reassembly (IP-423)... 6

Field Service

25 Mode..... 1

G G G G G

Accessing the Settings..... 1 Definable Settings.... 1 Preparation before Updating.... 5 Update Procedure.... 7 Checking for Successful Update.... 9

Updating Firmware.... 5

Service Port.... 11
Overview of the Service Port.... 11 Installing and Booting Up HyperTerminal... 12 POST (Power On Self Test).... 15 Memory Test..... 18 Service DOS..... 19

Troubleshooting

Troubleshooting the Printing System.... 1

G G G G G G

Troubleshooting of the print controller and 7022/7130/7135 copiers... 1
List of Warning (error) codes.... 3 Troubleshooting Network Hardware... 4
LED Status Indicator..... 4 Resetting the network controller to Factory Default... 5 NIC Status Page (NIC Config.).... 6 How to Diagnose Problems..... 7 Basic Printer Checklist.... 8

Appendix

Analyzing Problems with Captured Data.... 1
Starting Capture..... 2 Capturing Files.... 4 Using Captured Files to Analyze Problems... 6 Parts Side..... 7 Pattern side.... 8 Parts Side..... 9 Pattern Side.... 9
Components on the System Board... 7
Components on the Printer I/F Board (IP-423)... 9
Initializing the (field optional) Hard Disk.... 9
SAFETY AND IMPORTANT WARNING ITEMS
Read carefully the Safety and Important Warning Items described below to understand them before doing service work.
Because of possible hazards to an inexperienced person servicing this print controller units as well as the risk of damage to the print controller units, Konica Corporation strongly recommends that all servicing be performed only by Konica-trained service technicians. Changes may have been made to this print controller units to improve its performance after this Service Handbook was printed. Accordingly, Konica Corporation does not warrant, either explicitly or implicitly, that the information contained in this Service Handbook is complete and accurate. The user of this Service Handbook must assume all risks of personal injury and/or damage to the controller product while servicing the controller product for which this Service Handbook is intended. Therefore, this Service Handbook must be carefully read before doing service work both in the course of technical training and even after that, for performing maintenance and control of the print controller units properly. Keep this Service Handbook also for future service. When it is impossible to read the description about safety and warning (due to contamination or tear), the relevant page should be replaced.

DANGER, WARNING, AND CAUTION SYMBOLS AND EXPRESSIONS
In this Service Handbook, each of three expressions "DANGER," "WARNING," a n d defined as follows together with a symbol mark to be used in a limited meaning. When servicing the print controller units, the relevant works (disassembling, reassembling, adjustment, repair, maintenance, etc.) need to be conducted with utmost care. DANGER: Action having a high possibility of suffering death or serious injury "CAUTION
WARNING: Action having a possibility of suffering death or serious injury AUTION: Action having a possibility of suffering a slight wound, medium trouble, and property damage
Symbols used for important warning items are defined as follows:

Precaution

General precaution Electric shock Heated surface

Prohibition

General prohibition Do not touch with wet hand Do not disassemble

Direction

General instruction Unplug Ground/Earth

SAFETY WARNINGS

[1] MODIFICATIONS NOT AUTHORIZED BY KONICA
Konica controllers for copier are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Print controller units design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors. For this reason, unauthorized modifications involve a high risk of degradation in performance and safety. Such modifications are therefore strictly prohibited. The points listed below are not exhaustive, but they illustrate the reasoning behind this policy

PROHIBITED ACTIONS:

Using any cables or power cord not specified by Konica.
Using any fuse or thermostat not specified by Konica. Safety will not be
assured, leading to a risk of fire and injury.
Disabling fuse functions or bridging fuse terminals with wire, metal clips,

solder or similar object.
Disabling relay functions (such as wedging paper between relay contacts).
Disabling safety functions (interlocks, safety circuits, etc.) Safety will not be
Making any modification to the print controller units unless instructed by

Konica.

Using parts not specified by Konica.
CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
Print controller units are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure. In order to maintain safety and reliability, the CE must perform regular safety checks.

1. Power Supply

WARNING: Wall Outlet
Check that mains voltage is as specified. Plug the power cord into the ded-
icated wall outlet with a capacity greater than the maximum power consumption. If excessive current flows in the wall outlet, fire may result.
If two or more power cords can be plugged into the wall outlet, the total
load must not exceed the rating of the wall outlet. If excessive current flows in the wall outlet, fire may result.
WARNING: Power Plug and Cord
Make sure the power cord is plugged in the wall outlet securely.
Contact problems may lead to increased resistance, overheating, and the risk of fire.
Check whether the power cord is damaged. Check whether the sheath is
damaged. If the power plug, cord, or sheath is damaged, replace with a new power cord (with plugs on both ends) specified by Konica. Using the damaged power cord may result in fire or electric shock.
Check whether the power cord is not stepped on or pinched by a table and
so on. Overheating may occur there, leading to a risk of fire.
Do not bundle or tie the power cord.
Overheating may occur there, leading to a risk of fire.
Check whether dust is collected around the power plug and wall outlet.
Using the power plug and wall outlet without removing dust may result in fire.
Do not insert the power plug into the wall outlet with a wet hand.
The risk of electric shock exists.
When unplugging the power cord, grasp the plug, not the cable.
The cable may be broken, leading to a risk of fire and electric shock.

WARNING: Wiring

Never use multi-plug adapters to plug multiple power cords in the same
outlet. If used, the risk of fire exists.
When an extension cord is required, use a specified one.
Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire. Do not use an extension cable reel with the cable taken up. Fire may result.

WARNING: Ground Lead

Check whether the copier / print controller units are grounded properly.

G Network Control Section specification
CPU: Memory Frame Type: Ethernet Connection: Network Connector: Protocols: Compliant OS (NOS): NCC NET+ARM Processor 4 MB RAM IEEE 802. 2/802. 3/Ethernet II/IEEE 802. 3SNAP 10Base-T/100Base-TX RJ-45 TCP/IP (BOOTP, ARP, RARP, ICMP, DHCP, SNMP, HTTP, SMTP, FTP, IPP), IPX/SPX, AppleTalk (EtherTalk) Novell NetWare (3.x, 4.x, 5.x), Microsoft Windows 95/98/Me, Microsoft Windows NT 4.0, Microsoft Windows 2000/XP, UNIX, Mac OS 8.0 or later Automatic selection Peer-to-Peer (TCP/IP for Windows 95/98/Me), Pserver (IPX/SPX), LPD/LPR (TCP/IP), lpd/lpr (TCP/IP for UNIX), AppleTalk (EtherTalk), IPP (TCP/IP for Windows 2000/XP) IP-P2P (IP peer-to-peer), IPX-P2P (IPX peer-to-peer), MAP (Management Access Program), NWSetup, UNIX-TCP/IP Programs Web Browser (Netscape Navigator, Internet Explorer) Green LED, Amber LED (one each) Stored in nonvolatile memory
Multiple Protocols: Printing Method:
Dedicated Utilities: Standard Utilities: Status Indicators: Settings:
Note: Specifications are subject to change without notice.
I Overview of the Product
G IP-422/423's Capabilities
The Konica IP-422/423 (referred to as the print controller hereafter) is a print controller to serve as a printer or as a network scanner when used in combination with a Konica 7022/7130/7135 copier that may be connected to computers or to a network. This print controller receives files from computers or over the network and converts the image data (video data) into data that the copier can print. In addition the network controller on the system board lets the copier work as a network scanner, thus making it possible to send images scanned into the copier as an e-mail attachment, or to store those scanned images on the (field optional) hard disk for the print controller and import them into Adobe Acrobat or other TWAIN-compliant applications. This service handbook offers information on the system components, disassembly/reassembly procedures, updating firmware, service ports, troubleshooting, and factory default settings etc.

Using as local printer

Printing system

Copier Computer

Print controller

Parallel interface

Using as network printer

Copier Network

Print controller Ethernet Hub

G Principle of Operation

The IP-422/423 includes 64 MB of RAM as standard so that it can rasterize image data for subsequent pages while it is sending the rasterized image date for the current page to the print engine. The memory can also be expanded to accommodate the processing of very complex print data. This system means that the print engine can comfortably process print jobs consisting of many pages without interruption, to achieve efficient and effective printing. The print controller system software runs on VxWorks from Wind River and is included in the standard Compact Flash memory. The scanned data is sent to computers via the standard Ethernet network interface. The transmission and reception of scanned data between the print controller and the print engine performed by the built-in engine interface (video interface). In addition, the serial interface provides access to the system in the print controller.

The printer I/F board is connected to the printer controller board by the connector (CN1) in the center of the board. Be careful not to damage the connector during removal/installation.

Installation Procedure

Attach the printer I/F board with the 6 screws.
Align the 6 holes on the printer I/F board with the 6 holes on printer controller and place the printer I/F board on the attachment area, then insert the relay connector into the "CONNECTOR" socket in the center of the printer I/F board.
For the remaining steps, reverse the procedure for removal.
G Connecting via Service Port (Serial Port)
Remove the 2 screws, then remove board cover /B. Attach the serial cable.

Chapter 3 Field Service

I 25 Mode
The copier has a settings feature for service, [25 mode]. This service handbook describes only settings for the print controller. For details of the 25 mode, refer to the copier's Service Handbook.

G Accessing the Settings

1. 2. 3.
Press the copier's sub power switch OFF. While pressing copy quantity setting buttons [2] and [5] on the copier operation panel, press the copier's sub power switch ON. From the memory setting mode screen, select [1. Software SW].
The [Memory setting mode] screen appears on the operation panel.

G Definable Settings

The framed items are the default settings.
Operation when key counter is removed (DIPSW 01-0)
Select either "Completion" or "Instantaneous stop jam" for printouts when the key counter has been removed for a copier set to use the key counter.
Operation when key counter is removed DIPSW No. Completion 01-Instantaneous stop jam 1
Host printing cannot be performed when a key counter is installed (DIPSW 17-3)
Select either "Permit" or "Prohibit" for printouts when the key counter has been removed for a copier set to use the key counter.
Host printing DIPSW No. Permit 17-Prohibit 1
Printer isolation (DIPSW 19-0)
This setting is used to disable the print function when it is not functioning correctly, while still allowing the other functions to be used.
Use print function DIPSW No. can be used Isolated
Scanner isolation (DIPSW 19-5)
This setting is used to disable the scanner function when it is not functioning correctly, while still allowing the other functions to be used.
Use scanner function DIPSW No. can be used 19-Isolated 1
Job suspension / end at pulling out key counter (DIPSW 21-4)
Select either "Terminate" or "Interrupt" for printouts when the key counter has been removed for a copier set to use the key counter.
Job suspension DIPSW No. Stop paper feed and terminated 0 Stop paper feed and printing is interrupted 1

The list selected in the Test Print Menu is printed. To check the version of the system software, press [5] (Config. Data) key. To check the version of the network firmware, press [6] (NIC Config.) key.
Check the firmware version number.
Look at the system software version number in the list to determine whether the firmware has been updated or not.
Using the web utility to check the version
Use a web browser to check that the firmware has been updated successfully.
Launch a web browser on the computer. Start the web utility.
After launching the web browser, enter the IP address for the network controller in the Address field as shown below, then press the Enter key. http://192.168.2.10/ * The URL above is an example for when the IP address is 192.168.2.10.

Check the version.

Use the web utility to check the version numbers for the firmware.

I Service Port

G Overview of the Service Port
The service port is a serial port for use in connecting from a PC to the print controller via an RS-232C serial cable to control the print controller using HyperTerminal, a terminal communications program. This print controller supports for input/output operations of HyperTerminal from when the printer system BIOS boots up, thus making it possible to control the progress in initialization and system test (POST: Power On Self Test) by BIOS, which, when an error occurs at the system boot time, assists you in determining where error conditions may exist. You can also use HyperTerminal to switch to the memory test functions of BIOS or to boot service DOS.
Service Port Operating Environment
The following is required to use the service port: Computers running on Windows HyperTerminal (terminal communications program)

Setting requirements

Bits/sec.: Data bit: Parity: Stop bit: Flow control: 9600 bits/sec.(fixed) 8 bits None 1 None
RS-232C serial cable (terminated in a female 9-pin D-Sub connector on both ends)

Pin assignment

1 DCD 2 TxD 3 RxD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI
9-pin D-SUB Connector (female)
Turn the copier's main power switch OFF.
Connect an RS-232C serial cable between the PC and the print controller.
When connecting IP-423 via serial cable, see "Connecting via Service Port (Serial Port)".

Run HyperTerminal.

Turn the copier's main power switch ON (i.e., boot up the print controller).
Now you can access various functions from HyperTerminal.
For how to install and use the HyperTerminal, refer to the manual for your Windows, as well as the later corresponding section of this manual.
G Installing and Booting Up HyperTerminal
HyperTerminal is a terminal communications program with which Windows95/98/Me/NT4.0/2000/XP comes as standard. If it is not installed in your Windows, it is necessary that it should be installed.

To install HyperTerminal, you need the installer CD for the Windows PC in use. The procedure for setting up HyperTerminal varies according to the version of Windows being used.

Installing HyperTerminal

In the following, we use the Windows 98 as an example.

1. 2. 3. 4.

Insert the installer CD for the version of Windows you are using. Select [Start]-[Settings]-[Control Panel].
A [Control Panel] window will appear.
Double-click [Add/Remove Programs].
An [Add/Remove Programs Properties] window will appear.
Click the [Windows Setup] tab, and check the [Communications] check box under [Components].
Click the [Details] button.
[Communications] window will appear.
Check the [HyperTerminal] check box, and click the [OK] button. When the [Add/Remove Programs Properties] window reopens, click the [OK] button.
The necessary files are copied and the installation is completed.

Booting Up HyperTerminal

Select [Start]-[Programs]-[Accessories]-[Communications]-[HyperTerminal].
[HyperTerminal] window will appear.
Once the connection has been established, the connection settings are stored with an icon. You can name this icon in step 3, below. If an icon has already been created (i.e., if the copier connection settings have already been stored in memory), there is no need for you to complete the following steps because the connection with HyperTerminal is established by double-clicking that icon.
Double-click [Hypertrm.exe].
[Connection Description] window will appear.

3. 4. 5.

Enter a name, and click the [OK] button. Select [Direct to COM (1 - 4)] under [Connect using], then click the [OK] button.
[COMx Properties] window will appear.
Set the Port Settings as follows, and click the [OK] button.
Use the Windows default settings for all the settings except [Bits per second] and [Flow control].
Bits per second: 9600 Data bits: Parity: Stop bits: Flow control: 8 None 1 None
Here you cannot change the serial port settings on the print controller.
G POST (Power On Self Test)
POST is hardware diagnostic test run by BIOS when the copier's main power switch is turned ON. It checks the memory, timer settings, hard disk and other function required for the system to run. It is output to the service port and HyperTerminal can be used to view the startup status of the print controller, by connecting a computer to the copier.

The detailed memory test

In memory area of lower than 640 KB: Data read/write test, address test, and data test over the entire memory area. In memory area of higher than 640 KB: Data read/write test over the entire memory area.

Memory Test Procedure

Boot up HyperTerminal.
Refer to "Booting Up HyperTerminal".
Press and hold down an ordinary key of computer immediately after turning the copier's main power switch ON.
Press the key until the "Low Memory Test (Low Memory Passed)" count starts. As long as it is an ordinary key, any key (e.g. "z", "6") can be pressed.
The detailed memory test is conducted.
Make certain that all memory tests found no problems ("Memory Passed" is then displayed).
When all memory is OK, the copier is able to normally start up. If any test results are unacceptable (The value after the occurrence of "Ext Memory Passed" is less than the amount expanded memory.), remove the added memory and run the memory test from the beginning since the memory may be defective.
Unplug the serial cable. Turn the copier's main power switch back ON to check if it behaves normally.

G Service DOS

The print controller stores DOS (Embedded DOS) along with the BIOS program in flash ROM memory. This can be used to perform a file system check and surface check on the optional hard disk. For more information about this, refer to "Diagnostics for the Hard Disk" The printer controller BIOS and DOS data are stored in Flash ROM memory. The DOS program stored in flash ROM can be run from a computer connected to the service port (RS-232C Serial port).

Booting Up Service DOS

Refer to "Booting Up HyperTerminal"
Type in [k], followed by [a] while "Ext Memory Test" is running. The DOS is boot up.
When the message "Enter new data (mm-dd-yy):" appears, enter the current date (ex: 08-24-2001) and press the Enter key. When the message "Enter new time (hh:mm:ss):" appears, enter the current time (ex: 18:14:20) and press the Enter key.
Now DOS commands are available for use.
Although the printer system (VxWorks) acquires time information from the copier, the service DOS has no way of communicating with the copier: it is necessary that you should enter the current date and time.
Using DOS Commands Caution
Although you can enter commands for the service DOS much the same as for MS-DOS, the system used by the print controller (VxWorks) handles files differently and entering commands without consideration for this may render the print controller inoperable. You can use the following types of commands: Commands that check the file system of (field optional) hard disk. (chkdsk) Commands that check the surface of the (field optional) hard disk. (chdd)

The copier reverts to its default settings.
G NIC Status Page (NIC Config.)
This list of network settings is sent to the copier as a print job after the network controller starts up. An example of the NIC status page is shown below. This list is printed after the network controller is first installed and if any of the settings are changed, allowing you to check the current status of network controller.
An example of NIC Status Page
--------------------------------------------------------------------------------
Unit Serial No: 123456 Network Address: 00:11:22:33:44:55 Network Topology: Ethernet Network Speed: 100 Megabits Novell Network Information Print Server Name: KCA_123456 Password Defined: No Preferred File Server: s: idle Directory Services Context not defined Frame Type: 802.2 On 802.3 Peer-to-Peer Information Frame Type: 802.2 On 802.3 Network ID: 0 h TCP/IP Network Information Frame Type: Ethernet II Subnet Mask: 255.0.0.0 DNS Address: 0.0.0.0 WINS Name: Not Registered IPP Network Information AppleTalk Network Information Frame Type: 802.2 SNAP On 802.3 Protocol Address: Net Number 12345

Version: 09.25C

Connector: RJ45

enabled

enabled Protocol Address: 12.34.56.78 Default Gateway: 0.0.0.0
disabled enabled Node Number 224 Socket Number
-------------------------------------------------------------------------------Novell inactive Peer-to-Peer Connection Information Printer Name: KCA_123456 AppleTalk Connection Information AppleTalk Printer Name: KCA_123456 TCP/IP Connection Information Port Number : 10001 --------------------------------------------------------------------------------
G How to Diagnose Problems
Determining the Cause of Problems

1. 2. 3. 4. 5.

Is an error message displayed on the copier's LCD panel?
Refer to the copier User's Manual for a description of the error message.
Check that the printer functions correctly.
Print the test print page to check that the printer is functioning correctly. For details on printing the test print page, refer to the print controller User's Manual.

Does the print controller come online (Green LED is lit) two minutes after the main power for the copier is switched on?
Check that the print controller is online. If the print controller is offline, nothing can be printed.
Do you have the NIC status page (NIC Config.)?
You can obtain the NIC status page using the LCD operation panel on the copier. This status page is helpful when troubleshooting problems, use the status page until the problem has been solved.
Check the NIC status page to see which protocols are enabled.
To check that the network protocols are correctly installed and setup, refer to the "G NIC Status Page (NIC Config.)" or the relevant chapter in the User's Manual.

6. 7. 8.

Check the status LEDs on the network controller.
Refer to "G LED Status Indicator".
Check if other users can print to the print controller.
If other users cannot print, and are using the same NOS, refer to the NOS User's Guide.
None of the steps above solved the problem.
Refer to "G Basic Printer Checklist".
G Basic Printer Checklist
Check the following to diagnose and solve network related printer problems.
Troubleshooting Network Hardware Connections
For 100Base-TX or 10Base-T, check that the network connector is plugged into the RJ45 connector on the network controller. Try another cable to make sure you do not use a defective cable.
Troubleshooting MAP Problems
If the MAP cannot defect a target network controller, check the following: Are the network settings on the network controller correctly made? Did you correctly select the MAP settings? Are the protocol used by the computer on which the MAP to run correctly set up? Are the Web browser used by the computer on which the MAP to run correctly set up? If nothing irregular is found, turn the copier's main power switch OFF, then turn it back ON, Wait about several minutes and try running the MAP again.
Troubleshooting NetWare Protocol
NetWare should be setup and the parameters checked and set from the LCD operation panel on the copier. If the problem cannot be solved using the operation panel, proceed to check the items in this checklist.

NetWare Checklist

Is the print server name registered correctly? The factory default setting is "KCA_serial number". The serial number is printed on the system board. Is the print queue assigned to the print controller? We recommend that the network controller be used to assign print queues for one printer. If the print queue for the printer on the network controller is assigned to other network printers, the print job may be sent to a different network printer. Has the print controller type been set as Remote Other/Unknown? If the PCONSOLE or NWADMIN settings are correct, the connection between the print controller and the network may have been cut. Turn the copier's main power switch OFF, then use PCONSOLE or NWADMIN and wait for the message "Not Connected" to be displayed. Turn the copier's main power switch back ON again, and the status should change to "Waiting".

Check the following to see if: If the Print server cannot log in to the file server, or if it is not available to process jobs from the file server, please check the followings. Check to see whether the Print server is configured to the file server. Set to it by using PCONSOLE or NWADMIN if necessary. The password assigned to the network controller using PCONSOLE or NWADMIN must be the same as the password entered using a web browser.To change the password stored in the network controller's memory, use a web browser. The print job is in the print queue and waiting to be printed. Use PCONSOLE or NWADMIN to check if the print jobs are being sent to the print controller.
Workstation to Network Interface Connection Checklist
To make sure the workstation is communicating with the network controller, check the following: Print a file from a workstation, then use PCONSOLE or NWADMIN to check that the print job has reached the print queue. If the job is printed, the workstation and the network controller are connected correctly. Use CAPTURE to send data to the print controller from a workstation software application. For details information, refer to your NetWare print server manual for information. Check that another printer has not processed the job in the print queue before network controller can process it. Disable any other printers until you can check the settings for the network controller.
The Network Controller Loses Its File Server Connection
If the network controller loses its connection to the file server, it can take approximately 5 to 10 minutes to reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to troubleshoot the problem.
Unable to Print from a Different Context
The network controller does not support printing from a different context to the context installed.To print these jobs, you must create an alias queue. For details information, refer to the NetWare manual.
I Analyzing Problems with Captured Data
When the defect occurs to the print controller in the field, acquires print job data and analyzes a defect. Based on the analyzed data, the problem can be efficiently solved more easily.

Capturing Data via FTP

You can use the [FTP Function] on the print controller to obtain capture data over the network. Since this [FTP Function] does not require the hard disk, it is very efficient.
Since the captured data is stored on a hard disk, a hard disk is required.

Operation Specifications

Jobs to be captured All the print job data sent over the network or the parallel port can be captured. However, apart from the NIC status page (NIC Config.), the data for test prints done from the copier's operation panel are not captured. Filename for the captured file The captured data for each print job is assigned a filename according to the scheme, and the data is stored on the hard disk. [Header][JobNumber][Port].cpt Header : "c" is always added at the start of the file name.

Click [Start], then select [Programs]-[MS-DOS Prompt].
Boot FTP from the DOS prompt.
Enter "ftp (IP address of the print controller)" after the "C:\" prompt.
The example above uses the IP address 10.11.32.133.

Appendix-4

Enter the user name.
Enter "capture" after the "User ID 10.11.32.133:(none):" prompt.
The user name is "capture".

Enter the password.

Enter "sysadm" after the "Password:" prompt.
The password is "sysadm".
Display the list of captured files.
Enter the "dir" command to display the list.

Appendix-5

Copy the desired capture file(s).
Enter the "bin" command to set the transfer mode to binary mode, and then enter the "get" command to copy the captured file.
Remote file: Enter the name of the file from the list of captured file displayed after running the "dir" command. Local file: Enter the destination and file name for saving the captured file selected as the remote file. Deleting Capture Files To delete capture files on the hard disk, use the "del" command to delete the desired files.

End the FTP session.

Enter the "bye" command.
G Using Captured Files to Analyze Problems
The data in the captured files is the raw data created by printer driver on the computer for print jobs sent from a computer to the print controller. By comparing the print job data with the captured files, it possible to analyze problems with the I/O signals. In addition, you can use the "copy/lpr" commend to send the file to the print controller to recreate a problem. You can also extract the print job parameters from captured files.

Appendix-6

I Components on the System Board

G Parts Side

IP-422
Flash ROM for Network CN12 (for Fan) EEPROM Standard Memory Network Control Memory SW3 CPU Standard Memory Network Control CPU Network Control Chip Clock Chip for Network Control Slot for Memory Extension Slot for Memory Extension RJ-45 Ethernet Network Port Green LED Amber LED Parallel Port Serial Port (for Service)

System Clock

PCMCIA Slot
Clock Chip for Network Control CPU
Serial No. Printing Position ISA/HDD Control IC

Power Supply

PCI Control IC

Gate Arrey 1 (KPC01) SW2

Gate Arrey 2 (PPBC2000)

Engine I/F Connector

EEPROM: Network Configuration DATA maintenance

Slide Switch Functions

Normally, no need to change switch settings. SW2: For Production purpose SW3: Reset to factory default setting

IP-423

Serial Port (for Service) Power Supply Standard Memory CN14 (for Fan) Power Supply Standard Memory Standard Memory Standard Memory Serial No. Printing Position SW2 PCMCIA Slot Clock Driver

North Bridge

PPBC-XP
South Bridge Postscript Protection Chip
Normally, no need to change switch settings. SW2: For Production purpose

Appendix-7

G Pattern side
Postscript Protection Chip
Flash ROM Slot for Compact Flash

Relay Connector

Flash ROM

Slot for Compact Flash

Appendix-8
I Components on the Printer I/F Board (IP-423)

EEPROM

Gate Arrey 2

Flash ROM for Network

Gate Arrey 1 (KPC01)

Network Control Memory

Green LED Amber LED
Clock Chip for Network Control
Network Control CPU Clock Chip for Network Control CPU

G Pattern Side

RJ-45 Ethernet Network Port
Relay Connector Parallel Port
Normally, no need to change switch settings. SW1: Reset to factory default setting
I Initializing the (field optional) Hard Disk
If the hard disk does not operate correctly, format the disk. You can format the hard disk from the [Main Menu] in the LCD display on the copier. For more information, refer to the print controller User's Manual.
When the hard disk is formatted any scan data, confidential data, PC-Fax reception data stored on the disk will be erased. In addition, the printer setting and controller settings will be reset the factory default settings. If the PostScript3 option has been installed, the font stored on the hard disk will also be erased.

Appendix-9

Appendix-10

IP-422 PARTS

Ref. No. 5
Part No. 13SP-9010 13SP13FM73191 13FM73170
Description Printer control board assembly Cooling fan Screw Auxiliary spring Ground spring/2

Ref No. 6 a b c d

Part No. 13FM73110 00Z183042 00Z193041 00Z193121 00Z670306
Description Spring hold plate

IP-423 PARTS

Part No. 13RN80520 13WJ-13FM73191 13WJ-9020
Description Cooling fan/M Printer control board assembly Table knob screw Auxiliary spring Printer I/O board assembly

Ref No. a b c d e f

Part No. 00Z183041 00Z193041 00Z163061 00Z183201 00Z670306 00Z610401

Description