Color Laser Printer

Setup Guide

4020199-00 EUL

Where to Find Information
Setup Guide (this manual)
Contains information on how to place the printer, how to assemble the printer, and how to install the printer driver.

User Guides

The CD-ROM shipped with your printer includes the following guides as well as the printer driver.
Note: Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 4.0 or later, must be installed in your computer to view the Reference Guide and the Administrators Guide. Adobe Acrobat Reader 4.0 or later must be installed in your computer to view the Quick Reference.

Reference Guide (HTML)

How to use the printer How to solve problems How to keep your printer in good condition Safety information and technical specifications
Administrators Guide (HTML)
Provides network administrators with information on both the printer driver and network settings.

Quick Reference (PDF)

Provides you with a list of LCD panel messages, solutions for paper jam problems, and other information about your printer that you may need to refer to on a regular basis. We recommend printing this guide and keeping it near the printer.
Safety Instructions. Removing the Protective Materials. Finding a Place for the Printer. Assembling the Printer. Installing Options. Testing and Connecting the Printer. Installing the Printer Software. Printing Quick Reference. 41
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with SEIKO EPSON CORPORATIONs operating and maintenance instructions. SEIKO EPSON CORPORATION and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION. EPSON and EPSON ESC/P are registered trademarks and EPSON AcuLaser and EPSON ESC/P 2 are trademarks of SEIKO EPSON CORPORATION. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe and PostScript are trademarks of Adobe Systems Incorporated, which may be registered in certain jurisdictions. Apple and Macintosh are registered trademarks of Apple Computer, Inc. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright 2002 by SEIKO EPSON CORPORATION, Nagano, Japan.
Warnings, Cautions, and Notes
Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation of your printer.

Safety Instructions

Laser Printer Precautions
This printer uses laser technology. Follow the precautions below carefully to ensure safe, efficient operation. Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, these areas may be very hot. Do not attempt to modify or take the toner cartridge apart. It cannot be refilled. Do not touch the toner and avoid getting toner in your eyes.

CAUTION HIGH TEMPERATURE

Do not insert your hand deep into the fuser unit
Do not dispose of used toner cartridges, photoconductor unit, fuser unit, or transfer unit in fire, as they can explode and cause injury. Dispose of them according to local regulations.
Important Safety Instructions

Read all of the following instructions before operating your printer: The printer weighs about 29.2 kg (64.3 lb) without consumable products installed. One person should not attempt to lift or carry the printer. Two people should carry it, lifting it by the correct positions as shown below.
Follow all warnings and instructions marked on the printer. Unplug the printer from the electrical outlet before cleaning. Use a damp cloth for cleaning and do not use liquid or aerosol cleaners. Avoid touching the components inside the printer unless instructed to do so in this guide. Never force printer components into place. Although the printer is designed to be sturdy, rough handling can damage it. Be sure to keep consumables out of the reach of children. Do not leave jammed paper inside of the printer. This can cause the printer to overheat. Do not use the printer near water. Do not place the printer on an unstable surface.
Do not put your printer where the cord will be stepped on. Avoid using outlets that other appliances are plugged into. Slots and openings, located on the sides of the printer, are provided for ventilation. Keep these slots and openings clear to allow proper ventilation. Avoid placing the printer on a soft surface like a bed or a sofa, or in a small enclosed area, as this restricts ventilation. The interface connector for this printer is Non-LPS (non-limited power source). When using an extension cord, be careful not to exceed its recommended amperage limit. Also, be sure that all items plugged into the electrical outlet do not exceed a total of 15 amperes. Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in fire or electric shock. Never spill liquid on the printer. Unless specifically instructed in this guide, do not attempt to service this product yourself. Opening or removing covers that are marked Do Not Remove exposes you to dangerous voltage points and other risks. Refer all servicing in those compartments to a qualified service representative. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and may require repairs by a qualified service representative. Unplug the printer and refer servicing to a qualified service representative under the following conditions: A. If liquid has entered the printer. B. If the printer has been exposed to rain or water.
If the printer does not operate normally or exhibits a distinct change in performance. D. If the printer has been dropped or the cabinet damaged. E. When the power cord or plug is damaged or frayed. If you plan to use the printer in Germany, observe the following: To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected by 10 or 16 ampere circuit breaker.

Safety Information

Power cord
Caution: Be sure the AC power cord meets the relevant local safety standards.

Laser safety labels

Warning: The use of controls, or the performance of procedures and adjustments other than those specified in this guide may result in hazardous radiation exposure.
Your printer is a Class 1 laser product as defined in the IEC60825 specifications. The label shown below is attached in countries where required.

Internal laser radiation

Max. Radiation Power Wave Length 10 mW (for 1 Beam) 775 to 799 nm
This is a Class IIIb Laser Diode Assembly that has an invisible laser beam. The printer head unit is NOT A SERVICE ITEM. Therefore, the printer head unit should not be opened under any circumstances. An additional laser warning label is affixed to the inside of the printer.

CDRH regulations

For information about the Center for Devices and Radiological Health of the U.S. Food and Drug Administration, see the Reference Guide on the CD-ROM.

Ozone safety

Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing.

Ozone exposure limit

The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average time-weighted concentration over an eight (8) hour period. The EPSON AcuLaser C4000 laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing.

Minimize the risk

To minimize the risk of exposure to ozone, you should avoid the following conditions:
Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long, continuous printing together with any of the above

Printer location

The printer should be located so that the exhaust gases and heat generated are: Not blown directly into the users face Vented directly out of the building whenever possible

For United Kingdom Users

The EPSON AcuLaser C4000 is a page printer which utilizes a semiconductor laser. There is no possibility of danger from the laser, provided that the printer is operated according to the instructions in the guides provided. Since radiation emitted by the laser is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.

This is a semiconductor laser. The maximum power of the laser diode is 10 mW and the wavelength is 775 to 799 nm.

Use of options

Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Epson (UK) Limited.

Safety information

Warning: This appliance must be earthed. Refer to the rating plate for voltage and check that the appliance voltage corresponds to the supply voltage. Important: The wires in the mains lead fitted to this appliance are coloured in accordance with the following code: Green and yellowEarth BlueNeutral BrownLive If you need to fit a plug: As the colours of the mains lead of this appliance may not match any coloured markings used to identify the terminals in a plug, please proceed as follows: The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the Earth symbol (G). The blue wire must be connected to the terminal in the plug marked with the letter N. The brown wire must be connected to the terminal in the plug marked with the letter L. If damage occurs to the plug, replace the cord set or consult a qualified electrician. Replace fuses only with a fuse of the correct size and rating.
Removing the Protective Materials
Remove all protective materials as shown in the illustrations below.
Finding a Place for the Printer
Place the printer with adequate space for easy operation and maintenance. The adequate space is as shown below.
To install and use the optional Large Capacity Paper Unit, you will need an additional 35.2 cm (14.3 in.) to install the unit beneath the printer. Always follow the precautions below when finding a place to locate the printer: Place the printer where you can easily unplug the power cord.
Keep the entire computer and printer system away from potential sources of interference, such as loudspeakers or the base units of cordless telephones.
Caution: Leave adequate room around the printer to allow for sufficient ventilation. Avoid locations that are subject to direct sunlight, excessive heat, moisture, or dust.

Assembling the Printer

Installing the Toner Cartridges

Handling precautions:

When handling the toner cartridges, always place them on a clean, smooth surface. If toner gets onto your skin or clothes, wash it off with soap and water immediately. Wait for at least one hour before installing a toner cartridge after moving it from a cool to a warm environment to prevent damage from condensation. To install the toner cartridges, follow the instructions below. 1. Remove the top cover.
2. Identify the slot that corresponds to the color of the cartridge.
Black Cyan Magenta Yellow
3. Shake the toner cartridge well.
Note: Do not remove the protective tape yet. 4. Hold the toner cartridge as shown below, and lower it into the appropriate slot.
5. Turn the toner cartridge knobs to the locked position.
Note: Hold the knobs with both hands and turn them until they click.
Caution: Be sure to turn the knob all the way to the locked position. Otherwise, you may have toner problems or leakage.
6. Remove the protective tape.
7. Install the remaining toner cartridges in the same way.
8. Replace the top cover.
Installing the Photoconductor Unit
The photoconductor unit weighs 4.5 kg (9.9 lb). Be sure to hold it firmly by the handle when carrying it.
When installing the photoconductor unit, avoid exposing it to room light more than five minutes. The unit contains a light-sensitive drum. Exposure to light can damage the drum, causing dark or light areas to appear on printouts and reducing the service life of the drum. If you need to keep the unit out of the printer for long periods, cover it with an opaque cloth. To get the best print quality, do not store the photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. Keep the photoconductor unit out of the reach of children. Do not tilt the photoconductor unit. Otherwise, the toner will spill out and may reduce the print quality. To install the photoconductor unit, follow the instructions below. 1. Press the latch on cover A and open the cover.

2. Raise cover D.

3. Take the new photoconductor unit and tear away the top portion of the bag along the dotted line to expose the handle. Then, grab the handle and remove the styrofoam insert and tear open the bag along the dotted line. Note: Always keep the cartridge positioned as shown in the illustration.
4. Unwrap the protective sheet and material while holding the handle as shown below.

Caution: Be careful not to touch or scratch the surface of the drum. Avoid touching the drum, since oil from your skin may permanently damage its surface and affect print quality.
5. Remove the protective tapes.
6. Holding the handle firmly, lower the photoconductor unit into the printer, making sure the posts on the sides of the unit slide into the slots.

7. Close covers D and A.

Installing Options
If you purchased any options with the printer, install them before plugging in the printer. To install the Large Capacity Paper Unit, see the Reference Guide on the printer software CD-ROM. This chapter explains how to install the Hard Disk Drive, memory modules, ROM module, and optional interface card.
Installing the Hard Disk Drive, Memory Modules, or ROM Module
1. Make sure the printer is turned off and the power cord is unplugged.
2. Loosen the two screws on the back of the printer.
Warning: Removing other screws and covers will expose high voltage areas.
3. Pull out the circuit board tray by holding the knobs on the right and left sides.
4. Identify the installation slots for the Hard Disk Drive, memory modules, and ROM module.
Hard Disk Drive Socket Memory slot S0 Memory slot S1 ROM slot A
To install the Hard Disk Drive, proceed to the next section. To install memory modules, skip to Installing a memory module on page 23. To install a ROM module, skip to Installing a ROM Module on page 25.
Installing the Hard Disk Drive
The optional Hard Disk Drive allows you to expand the printers network buffer, giving you additional memory for graphics processing, and allowing faster multi-page, multi-output sorting. This option also allows you to use the following functions: Storing print jobs using the Reserve Job function. Storing form overlay data using the form Overlay function.
Caution: Before you install the Hard Disk Drive, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components.

Warning: Be careful when working inside the printer as some components are sharp and may cause injury.
1. Connect the Hard Disk Drive cable to the circuit board.
2. Align the three screw holes on the Hard Disk Drive with the screw holes on the circuit board.
3. Secure the drive with the screws provided.
Note: Be careful not to damage the cable when tightening the screws.
Caution: Do not remove any modules from the circuit board. Otherwise, the printer will not work.
If you do not install other options, skip to Replacing the circuit board tray on page 27.
Installing a memory module
Increasing the printers memory allows you to print complex and graphics-intensive documents. You can increase printer memory up to 1024 MB. This printer has two Memory slots, but one slot has a 64 MB DIMM already installed in it at the time of manufacture. To increase printer memory to more than 576 MB, you have to remove the original 64 MB DIMM first and then install two optional DIMMs.
You can purchase DIMMs from various vendors. Be sure they meet the following requirements:
DRAM type Synchronous Dynamic RAM Dual In-line Memory Module (SDRAM DIMM) 32 MB, 64 MB, 128 MB, 256 MB, or 512 MB CL = 2 168-pin type, 64 bit, 3.3 V with SPD* PC 100 compliant Less than 40 mm
Memory size CAS Latency Type

Height

* SPD stands for Serial Presence Detect, a chip residing on the memory module that contains information about the size, speed, and other specifications of the memory as well as manufacturer information that can be retrieved by the motherboard through electronic signals.
Caution: Before you install a memory module, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components. Warning: Be careful when working inside the printer as some components are sharp and may cause injury.
1. Hold the memory module above the Memory slot and insert it into the slot. Do not apply too much force.
2. Push the DIMM straight into the slot, until the clips come up to hold the memory module securely in place.
Caution: Do not force the DIMM into the slot. Be sure to insert the DIMM facing the correct way. Do not remove any modules from the circuit board. Otherwise, the printer will not work. Be sure that one module is installed in S0 slot.

Installing a ROM Module

Depending on the country of purchase, optional ROM modules that expand your printers features may be available.
Caution: Before you install a ROM module, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components. Warning: Be careful when working inside the printer as some components are sharp and may cause injury.
1. Hold the ROM module above the slot and insert it into slot A in the orientation shown below, until the clip comes up to hold the ROM module securely in place.
Caution: Do not force the ROM module into the slot. Be sure to insert the ROM facing the correct way. Do not remove any modules from the circuit board. Otherwise, the printer will not work.
2. Replace the circuit board tray as explained in the next section.
Replacing the circuit board tray
1. Slide the circuit board tray into the printer.
2. Fasten the circuit board tray with the two screws.
To confirm that the options are installed correctly, print a status sheet. For instructions on how to print a status sheet, see Printing a status sheet on page 32.
Installing an Interface Card
Your printer comes with a Type B interface slot. Various optional interface cards are available to expand your printers interface options. See the Reference Guide on the printer software CD-ROM for more details on optional interface cards.
Caution: Before you install the interface card, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components.
2. Make sure any switches and jumpers on the card are set as necessary. See the interface cards manual for specifications.
3. Remove the screws and the interface slot cover from the back of the printer.
Note: Keep the slot cover in a safe place. You will need to reattach it if you remove the interface card later.
4. Slide and push the interface card into the slot firmly, making sure that the connector at the back of the interface card is fully inserted into the printers internal socket.

5. Secure the interface card by fastening the retaining screws.
To confirm that the interface card is installed correctly, print a status sheet. For instructions on how to print a status sheet, see Printing a status sheet on page 32.
Testing and Connecting the Printer

Plugging in the Printer

1. Make sure that you have the correct power cord for your power source.
Caution: It is not possible to change the printers voltage. If the required voltage and your outlet voltage do not match, contact your dealer for assistance. Do not plug in the power cord.
2. Attach the power cord as shown below.
The required voltage is indicated here

AC inlet

Caution: Avoid using an electrical outlet that is controlled by wall switches or automatic timers. Accidental disruption of power can erase valuable information in your computers and printers memories.
3. Plug the power cord into a properly grounded electrical outlet.

Testing the Printer

Loading paper
1. Open the MP tray, and pull out the expansion tray.

MP tray expansion tray

2. Fan a stack of A4 or Letter size paper, then tap it on a flat surface to even the edges. Load the paper in the MP tray.

slide the guides

printable surface down

Printing a status sheet

1. Turn on the printer. After about 30 seconds, the display shows Ready. Note: The time may vary depending on the amount of memory installed. 2. Press the Enter button three times. The printer starts printing a status sheet.

Enter button

3. Check that information on the options installed in the printer is correct. If the printer properly recognizes an installed option, the options name appears under Hardware Configurations. If not, try reinstalling the option. If the printer cannot print a status sheet, or if you are unable to get the printer to print a correct status sheet, contact your dealer.
Checking color registration
After assembling the printer, you need to check the color registration for possible misalignment. Follow these steps to check the color registration. 1. Turn on the printer. 2. Load paper into the MP tray. 3. Make sure the LCD panel displays Ready or Standby, then press the Enter button on the control panel twice. 4. Press the Down button several times to display Color Regist Sheet. 5. Press the Enter button. The printer prints a color registration sheet.
6. The arrow (l) point to the current settings. Check the patterns indicated by the arrows (l). If the color segment of the line is in alignment with the black segments on either side to make one straight line, you do not need to adjust the registration for that color. If the line segments are not aligned, adjust the registration as explained below.

Adjusting color registration alignment
1. Make sure the LCD panel displays Ready or Standby, then press the Enter button to access the control panel menus. 2. Press the Down button several times until the LCD panel displays Setup Menu, then press the Enter button. 3. Press the Up button several times until the LCD displays the XXXX Regist item for the color (Cyan, Magenta, or Yellow) you need to adjust, then press the Enter button. For example, to adjust the cyan registration, scroll up to Cyan Regist, then press the Enter button.
4. On the color registration sheet, find the line segments that are most closely aligned, then use the Up or Down button to display the number that corresponds to that pattern. Press the Enter button to complete the adjustment. 5. If necessary, print the Color Registration Sheet for confirmation.
Connecting to the Computer
To connect your computer to the printers built-in parallel interface, you need a shielded, twisted-pair parallel interface cable that is IEEE-1284 compatible. Note: If you want to connect the printer to your computer through an installed optional interface card, you need a different type of cable. See the optional interface cards manual. 1. Make sure that both the printer and the computer are turned off. 2. Attach the parallel or USB interface cable to the printer as shown.

parallel USB

3. Plug the other end of the cable into the computers parallel or USB interface connector.
Installing the Printer Software
When you install the printer software, the following components are installed. Printer driver A printer driver for Microsoft Windows XP, Me, 98, 95, 2000, and Windows NT 4.0, and for the Macintosh is provided. This software lets you make a variety of settings such as print quality and paper size. EPSON Status Monitor 3 EPSON Status Monitor 3 allows you to view printer status information such as the amount of toner remaining and to check for any printer errors. Note: To install other software, see the Reference Guide on the printer software CD-ROM. EPSON Network Utility installation is for administrators. To install the printer software, follow the instructions for Windows or for Macintosh in this section.

For Windows Users

1. Turn on your computer. 2. Insert the CD-ROM that comes with your printer in your CD-ROM drive. The following screen appears.
Note: If the EPSON Installation Program screen does not appear automatically, double-click the My Computer icon, right-click the CD-ROM icon, and click Open in the menu that appears. Then double-click Setup.exe. 3. Double-click Install Printer Driver / Utility. 4. Follow the on-screen instructions.

Note for Windows XP users: While you install the printer driver, the following dialog box may appear. If this happens, click Continue Anyway to continue the installation.
About an additional driver
When the printer is shared with other computers (clients) on a network and the print servers OS is Windows 2000 or Windows NT 4.0, you can install the printer driver for the clients OS in the server as an additional driver. This allows the clients to download the appropriate printer driver from the printer server if necessary. See Using an Additional Driver in the Reference Guide for details.

For Macintosh Users

Your Macintosh must meet the following requirement to use the driver included with the printer: Mac OS 8.1 or later* (Except for Mac OS X)
* To turn off QuickDraw GX, first make sure the Caps Lock key is unlocked. Then, while holding down the spacebar, restart your Macintosh. The Extensions Manager will open. Clear the QuickDraw GX check box, then close the Extensions Manager.
Caution: Turn off any anti-virus software before installing the printer driver.
1. Make sure that the printer is turned off. Insert the CD-ROM that comes with your printer in your CD-ROM drive. 2. Double-click the Install Software folder.
3. Double-click the Installer icon.
4. Click Continue. When the software license agreement screen appears, read the statement and then click Accept.
5. Click Install and follow the on-screen instructions.
Selecting your printer in the Chooser
After you have installed the printer driver, you need to open the Chooser to select your printer. This procedure is necessary the first time you use a printer and when you want to switch to another printer. Your Macintosh will always print using the last printer selected.

Printing Quick Reference

After you install the printer driver, print the Quick Reference guide included on the printer software CD-ROM. The Quick Reference guide describes how to clear paper jams and other common problems.

For Windows users

1. Insert the CD-ROM that comes with your printer in the CD-ROM drive. Note: Acrobat Reader 4.0 or later must be installed in your computer to open and read the Quick Reference guide. 2. Double-click User Guides in the EPSON Installation Program screen. 3. Click the arrow next to View Quick Reference. The Quick Reference guide opens Acrobat Reader. 4. Select Print from the File menu and click OK. The Quick Reference guide is printed. 5. Store the printed Quick Reference guide near the printer to troubleshoot printer problems.

For Macintosh users

1. Insert the CD-ROM that comes with your printer in the CD-ROM drive. Note: Acrobat Reader 4.0 or later must be installed in your computer to open and read the Quick Reference guide. 2. Double-click the User Guides folder.
3. Double-click the View Quick Reference icon in the User Guides folder. The Quick Reference guide opens Acrobat Reader.
4. Select Print from the File menu. 5. Click Print. The Quick Reference guide is printed. 6. Store the printed Quick Reference guide near the printer to troubleshoot problems.
EPSON OVERSEAS MARKETING LOCATIONS

Epson America, Inc.

3840 Kilroy Airport Way Long Beach, CA 90806 Phone: (562) 981-3840 Fax: (562) 290-5220

EPSON UK LTD.

Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ, U.K. Phone: (+44) Fax: (+44) 01442 227227

EPSON DEUTSCHLAND GmbH

Z lpicher Stra e 6, 40549 D sseldorf Germany Phone: (0211) 56030 Fax: (0211) 5047787

EPSON FRANCE S.A.

68 bis, rue Marjolin 92300, Levallois-Perret, France Phone: 33.1.41.86.26.56 Telex: 610657
EPSON AUSTRALIA PTY. LTD.
70 GIBBES STREET, CHATSWOOD 2067 NSW. Phone: 2-9903-9000 Fax: 2-9903-9177
EPSON SINGAPORE PTE. LTD.
No. 1 Temasek Avenue #36-00 Millenia Tower, Singapore 039192 Phone: (065) 911 Fax: (065) 185

EPSON HONG KONG LTD.

Rooms 4706-10, 47/F, China Resources Bldg., 26 Harbour Road, Wanchai, Hong Kong Phone: 2585-4300 Fax: 2827-7083
EPSON TAIWAN TECHNOLOGY & TRADING LTD.
10F, No. 287 Nanking E. Road, Sec. 3, Taipei, Taiwan, R.O.C. Phone: (02) 717-7360 Fax: (02) 712-9164

EPSON ITALIA S.p.A.

V.le F.lli Casiraghi Sesto S.Giovanni MI, Italy Phone: +3902262331 Fax: +39022440750

EPSON IBERICA S.A.

Av. de Roma, 18-Cerdanyola del Valles Barcelona, Spain Phone: 582. 15.00 Fax: 582. 15.55
SEIKO EPSON CORPORATION (Hirooka Office)
80 Harashinden, Hirooka Shiojiri-shi, Nagano-ken 399-0785 Japan

EPSON PORTUGAL, S.A.

R. do Progresso, 471, 1 Perafita 4460 Matosinhos, Portugal Phone: (02) 02 Fax: (02) 11

EPSON AcuLaser C4000 Quick Reference

Control Panel Operation

The control panel is made up of three elements: a liquid crystal display (LCD) panel, indicator lights, and buttons. The LCD panel and indicator lights tell you the current status of the printer, and you can use the control panel buttons to make printer settings, check consumable products, and print status sheets. However, settings made in your application and in the printer driver usually override settings made at the control panel. 6 Job Cancel button: Press once to cancel the current print job. Press down for more than two seconds to delete all jobs from the printer memory, including jobs the printer is currently receiving, saving to the Hard Disk Drive, or printing. Start/Stop button: Switches the printer between ready and offline status. When the error light is flashing, pressing this button clears the error and switches the printer to ready status. Ready light: On when the printer is ready, indicating that the printer is ready to receive and print data. When the printer is not ready, this light is off. Error light: On or flashes when an error has occurred. Data light: On when print data is stored in the print buffer (the section of printer memory reserved for receiving data) but not yet printed. Flashing when the printer is processing data. Off when no data remains in the print buffer.

1 LCD panel:

Displays printer status messages and control panel menu settings. 2, 3, Up/Enter/Down/ Use these buttons to 4, 5 Back buttons: access the control panel menus, where you can make printer settings and check the status of consumable products. For instructions on how to use each button, see Using the control panel buttons.

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How to access the control panel menus
This section explains how to access, use, and exit the control panel menus. Refer to the illustrations below for an overview of the control panel button functions, and see the steps later in this section for detailed instructions. For a complete description of the items and settings available in the control panel menus, see Control Panel Menus in the Reference Guide. Accessing the control panel menus When the Ready light is on, pressing any of the control panel buttons shown below accesses the control panel menus.
Using the control panel buttons Once you have accessed the menus, the control panel buttons function as shown below.
1. Up/Down buttons: Scroll through menus, items, and settings on the current level. 2. Enter button: Advance to the next level, carry out indicated operations, and activate settings. Return to the previous level. Exit the control panel menus from any level.
3. Back button: 4. Start/Stop button:
* Press any button to access menus.

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How to use the menus 1. Make sure the Ready light is on, then press any of the buttons indicated above to access the menus. 2. Use the Up and Down buttons to scroll through the menus. 3. Press the Enter button to view the items in a menu. Depending on the menu, the LCD panel displays an item and the current setting separated by an asterisk (YYYY*ZZZZ), or only an item (YYYY). 4. Use the Up and Down buttons to scroll through the items, or press the Back button to return to the previous level. 5. Press the Enter button to carry out the operation indicated by an item, such as printing a status sheet or resetting the printer; or to view the settings available for an item, such as paper sizes or emulation modes. Use the Up and Down buttons to scroll through available settings, and press the Enter button to select a setting and return to the previous level. Press the Back button to return to the previous level without changing the setting. Note: You need to turn the printer off and then on to activate some settings. For details, see Control Panel Menus in the Reference Guide. 6. Press the N Start/Stop button to exit the control panel menus.

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Status and Error Messages
This section contains a list of error messages shown on the LCD panel, giving a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem.

Check Transparency

You have loaded media other than transparencies when the Paper Type setting in the printer driver is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not set to Transparency. Paper is jammed at the MP tray. Remove the paper from the MP tray and remove the jammed paper from the MP tray. Open and close cover A to clear the message on the LCD panel, then reload the paper. The printer resumes printing from the page that jammed.

Calibrating Printer

The printer automatically calibrates itself when any of its covers are opened and when there is no paper jammed inside. This is not an error message, and will clear itself within one minute. While the printer displays this message, do not open the covers or turn off the printer.

Cancel All Print Job

The printer is canceling all print jobs in the printer memory, including jobs the printer is currently receiving or printing. This message appears when the q Job Cancel button has been pressed down for more than two seconds.

Check Paper Size

The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Cancel Print Job

The printer is canceling the current print job. This message appears when the q Job Cancel button has been pressed and released within two seconds.

Check Paper Type

The media loaded in the printer does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Cant Print Duplex

The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the duplex unit. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the N Start/Stop button will print the rest of the print job on only one side of the paper. Press the q Job Cancel button to cancel the print job.

C Toner Cart Out

See XXXX Toner Cart Out.

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Clean Sensor
Open cover A and remove the transfer unit temporarily. Wipe the transparent plastic window at the back of the transfer unit with a soft cloth, then reinstall the transfer unit. Close cover A to clear this error. If the error still remains, replace the transfer unit with a new one. If On is selected as the Auto Cont setting on the control panels Setup Menu, printing continues automatically after a certain period of time.

Face Down Full

The output tray is full of printouts, and the printer has stopped printing. Remove the printouts from the output tray, and press the N Start/Stop button to continue printing. The output tray can hold up to 250 sheets.

Collate was disabled

Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM) or free disk space on the optional Hard Disk Drive. If this error occurs, print only one copy at a time. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Form Data Canceled

Unable to store form overlay data on the printers optional Hard Disk Drive. Either the drive is full, or the maximum number of form overlay files has been reached. Delete any form overlay files you no longer need, then try storing the new overlay again. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

C Toner Low

See XXXX Toner Low.

C Toner Out

See XXXX Toner Out.

Form Feed

Hold down the N Start/Stop button for more than two seconds when the printer is offline to print the data that remains in the printer.

Duplex Mem Overflow

There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below. If Off is selected as the Auto Cont setting on the control panels Setup Menu, press N Start/Stop to print on the back of the next sheet, or press the q Job Cancel button to cancel the print job.

Format Error ROM A

An unformatted ROM module has been inserted. If the ROM module has been formatted, but is still unreadable, format it again. If the ROM is still unreadable after reformatting, take the module to your dealer for repair or replacement. To clear this error, either press the N Start/Stop button or turn off the printer and remove the ROM module.

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Hard Disk Full
The optional Hard Disk Drive is full and you cannot save any data. Delete the unnecessary data from the Hard Disk Drive. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Install Fuser

There is no fuser unit installed or the fuser unit is not installed properly. Turn off the printer and install the fuser unit if it is not installed. If a fuser unit is already installed, turn off the printer, open cover A, then open cover D. Then close cover A and open cover B. Remove the fuser unit, then reinstall it properly. Close covers D and B. The error clears automatically if the fuser unit is properly installed. If the error is not cleared, the fuser unit is out of order. Replace it with a new fuser unit.

HDD Check

The printer is checking the Hard Disk Drive.

HDD Format ***%

The HDD is being formatted. The progress of the format is shown as ***%.

Install LC1

The paper tray of the standard paper cassette is not installed, or not installed properly. Install the paper cassette correctly to clear this error.

Image Optimum

There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus. Turn the Image Optimum setting off on the control panels Printing Menu if you do not want the printer to automatically lower the print quality to continue printing. You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Modules in the Reference Guide.

Install LC2

The paper trays of the optional Large Capacity Paper Unit are not installed, or not installed properly. Install the paper trays correctly to clear this error.

Install Photoconductor

There is no photoconductor unit installed or the photoconductor unit is not installed properly. Turn off the printer and install the photoconductor unit if it is not installed. If a photoconductor unit is already installed, turn off the printer, open cover A, then open cover D. Remove the photoconductor unit, then reinstall it properly. Close covers D and A. The error clears automatically if the photoconductor unit is properly installed.

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Install TransferUnit
There is no transfer unit installed or the transfer unit is not installed properly. Turn off the printer and install the transfer unit if it is not installed. If a transfer unit is already installed, turn off the printer, open cover A, and remove the transfer unit. Then reinstall the unit properly and close cover A. The error clears automatically if the transfer unit is properly installed.

Jam XXX

Paper is jammed at the location indicated by XXX. If a paper jam occurs at two locations simultaneously, both locations are displayed. The following table shows the possible variations of this message.
Location Jam AB Description Paper is jammed at the fuser unit. For instructions on how to remove jammed paper at the fuser unit, see Jam AB (covers A and B). Paper is jammed at cover A. For instructions on how to remove jammed paper at cover A, see Jam A (cover A). Paper is jammed where it feeds into the printer, or at the paper cassettes. For instructions on clearing this type of paper jam, see Jam AC (cover A and paper cassettes). Paper is jammed inside the duplex unit. For instructions on clearing this type of paper jam, see Jam B (cover B). Paper is jammed where it feeds into the printer or at the paper cassettes, and inside the duplex unit. For instructions on clearing this type of paper jam, see Jam ABC (cover A, paper cassettes and cover B).

Invalid AUX I/F Card

The printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it.

Jam AC

Invalid HDD
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the printer and remove the Hard Disk Drive.

Invalid IPDS

Turn off the printer and replace the IPDS module.

Jam ABC

Invalid PS3
An optional PostScript 3 ROM module that cannot be used on this printer. Turn off the printer and remove the module.

K Toner Cart Out

K Toner Low

Invalid ROM A

The printer cannot read the installed optional ROM module. Turn off the printer and remove the ROM module. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

K Toner Out

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Manual Feed xxx

The manual feed mode is specified for the current print job. Make sure the paper size indicated by xxx is loaded, then press the N Start/Stop button. For details on the manual feed mode, see Manually feeding paper in the Reference Guide.

Need Memory

The printer has insufficient memory to complete the current print job. Cancel printing by deleting it from the print queue on your computer, or by pressing the q Job Cancel button on the printer. To clear this error message, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus. To prevent this problem from happening again, add more memory to your printer as described in Memory Modules in the Reference Guide.

Mem Overflow

The printer has insufficient memory to execute the current task. Press the N Start/Stop button on the control panel to resume printing. Or press the q Job Cancel button to cancel the print job. To prevent this problem from happening again, decrease the printing resolution or add more memory to your printer as described in Memory Modules in the Reference Guide.

Offline

The printer is not ready to print. Press the N Start/Stop button.

Menus Locked

This message appears if you try to change the printers settings through the control panel when the buttons are locked. You can unlock them by using the EPSON WinAssist or WebAssist utility. Refer to the Administrators Guide for information.

Optional RAM Error

The read/write error occurs when the printer is checking the optional memory module in the memory slot S1. The access speed of the memory module is too slow or the memory module might be broken. To clear this error, turn the printer off and remove the optional memory module, then turn the printer on.

M Toner Cart Out

M Toner Low

Paper Out XXX YYY

There is no paper in the specified paper source (XXX). Load paper of the indicated size (YYY) into the paper source.

M Toner Out

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Paper Set XXX YYY

The paper loaded in the specified paper source (XXX) does not match the required paper size (YYY). Replace the loaded paper with the correct size paper and press the N Start/Stop button to resume printing. Or press the q Job Cancel button to cancel the print job. If you press N Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

RAM Check

The printer is checking the RAM.
The printer is ready to receive data and print.

Printer Open

Cover A, cover B, cover D, or some combination of these covers are open. To clear this error, close all covers.

Replace Photoconductor

Printing has stopped to avoid damage to the engine. Turn off the printer, then replace the photoconductor unit with a new one. See Photoconductor Unit in the Reference Guide for instructions. The error clears automatically after you replace the unit and close all printer covers. The photoconductor service life counter is reset automatically.

Print Overrun

The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the N Start/Stop button to resume printing. Or press the q Job Cancel button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panels Setup Menu. If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. You can also add more memory to the printer as described in Memory Modules in the Reference Guide.

Replace TransferUnit

The transfer unit has reached the end of its service life. Turn off the printer, then replace the transfer unit with a new one. See Transfer Unit in the Reference Guide for instructions. The error clears automatically after you replace the unit and close all printer covers. The transfer unit service life counter is reset automatically.

PS3 Hard Disk full

The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full.

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Reserve Job Canceled
The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored in the printers Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Service Req xyyy

A controller error or a print engine error has been detected. Turn off the printer. Wait at least five seconds and then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (xyyy) and turn off the printer, unplug the power cord, and contact a qualified service representative.

Standby

The printer is in the standby mode. The printer switches to the online mode automatically when the printing data is sent to the printer.

Unable Clear Error Reset

The printers current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data. The printer cannot clear an error message because the error status still remains. Try solving the problem again.

Worn Fuser

This message indicates that the fuser unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the fuser unit with a new one. See Fuser Unit in the Reference Guide for instructions. The error clears automatically after you replace the unit and close all printer covers.

Reset All

All printer settings have been reset to the default configuration, or to the last settings that were saved.

Reset to Save

A control panel menu setting was changed while the printer was printing. Press the N Start/Stop button to clear this message. The setting will become effective after printing has finished.

Worn Photoconductor

This message indicates that the photoconductor unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the photoconductor unit with a new one. See Photoconductor Unit in the Reference Guide for instructions. The error clears automatically after you replace the unit and close the printer covers.

ROM Check

The printer is checking the ROM.

Self Test

The printer is performing a quick internal check.

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Worn TransferUnit
This message warns you that the transfer unit is near the end of its service life. You can continue to print until the Replace TransferUnit error message appears, but early replacement is recommended to maintain high print quality. To clear this warning message and continue printing, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

XXXX Toner Low

The indicated toner cartridges have less than 10% of toner remaining. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) You can continue to print until the XXXX Toner Out error message appears. Waiting until this message appears before replacing the toner is recommended as toner may spill during replacement if toner remains in the cartridge. When printouts become faint, see Toner Cartridges in the Reference Guide for instructions. Note: Do not replace the toner cartridge when the XXXX Toner Low message appears. Toner remaining in the toner cartridge may spill out if you remove the toner cartridge to replace it. Replace the toner cartridge when the XXXX Toner Out message appears. If you replace the toner cartridge before the XXXX Toner Out message appears, it is not detected as a new toner cartridge and the XXXX Toner Low warning may not be cleared. To clear this error, select Clear Warning from the control panels Reset Menu. For instruction about accessing the control panel menus, see How to access the control panel menus.

Write Error ROM A/Write Error ROM P
This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.

Wrong Photoconductor

An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in Consumable products in the Reference Guide. See Photoconductor Unit in the Reference Guide for instructions on replacing the photoconductor unit.

XXXX Toner Cart Out

The indicated toner cartridges are not installed in the printer. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Install the indicated cartridges. See Toner Cartridges in the Reference Guide.

XXXX Toner Out

The indicated toner cartridges are out of toner and need to be replaced. (The letters C, M, Y, or K appear in place of XXXX and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) See Toner Cartridges in the Reference Guide for instructions.

(11/22)

Y Toner Cart Out

Y Toner Low

Y Toner Out

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Printing and Deleting Reserve Job Data
Print jobs stored on the printers Hard Disk Drive using the Re-Print Job, Verify Job, and Stored Job options of the Reserve Job function can be printed and deleted using the control panels Quick Print Job Menu. Jobs saved using the Confidential Job option can be printed from the Confidential Job Menu. Follow the instructions in this section.
Using the Confidential Job Menu
Follow these steps to print or delete Confidential Job data. 1. Make sure the LCD panel displays Ready or Standby, then press the Enter button to access the control panel menus. 2. Press the Down button repeatedly until ConfidentialJobMenu appears on the LCD panel, then press the Enter button. 3. Use the Down or Up button to scroll to the appropriate user name, then press the Enter button. 4. Enter your 4-digit password by using the corresponding buttons, as shown below.
Using the Quick Print Job Menu
Follow these steps to print or delete Re-Print Job, Verify Job, and Stored Job data. 1. Make sure the LCD panel displays Ready or Standby, then press the Enter button to access the control panel menus. 2. Press the Down button repeatedly until Quick Print Job Menu appears on the LCD panel, then press the Enter button. 3. Use the Down or Up button to scroll to the appropriate user name, then press the Enter button. 4. Use the Down or Up button to scroll to the appropriate job name, then press the Enter button. 5. To specify the number of copies you want to print, press the Enter button, then use the Down and Up buttons to select the number of copies. To delete the print job without printing any copies, press the Down button to display Delete on the LCD panel. 6. Press the Enter button to start printing or to delete the data.

Note: Passwords are always 4 digits. Passwords consist of numbers from 1 through 4.

(13/22)

If no print jobs have been saved with the password you entered, Password Error appears briefly on the LCD panel then the printer exits the control panel menus. Confirm the password and try again. 5. Use the Down or Up button to scroll to the appropriate job name, then press the Enter button. 6. To specify the number of copies you want to print, press the Enter button, then use the Down and Up buttons to select the number of copies. To delete the print job without printing any copies, press the Down button to display Delete on the LCD panel. 7. Press the Enter button to start printing or to delete the data.

(14/22)

Clearing Jammed Paper
When paper is jammed in the printer, the printers LCD panel and EPSON Status Monitor 3 display alert messages indicating the location of the jam. Read the general precautions below, then find the title in this section that corresponds to the alert message on your LCD panel and follow the instructions to clear the jammed paper.
Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper: Do not forcibly remove jammed paper. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing. Remove jammed paper with both hands to avoid tearing it. When jammed paper is torn and remains in the printer or when paper is jammed in a place not mentioned in this section, contact your dealer. Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver.

Jam AB (covers A and B)

When there is paper jammed around the fuser unit, the LCD panel displays the Jam AB error message. Follow these steps to clear the jammed paper. 1. Press the latch on cover A and open the cover.

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2. Turn the inner green levers of the fuser unit outward, and gently remove any jammed paper with both hands. 5. Raise the outer green knobs to open the paper path, and remove the jammed paper.
Note: If paper is torn, be sure to remove all torn pieces. 3. Close cover A. 4. Press the latch on cover B and open the cover. 6. Close cover B. When the paper jam is cleared completely and the covers are closed, printing resumes from the page that jammed.

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Jam A (cover A)
Follow these steps to clear paper jams at cover A. 1. Press the latch on cover A and open the cover.

3. Open cover D.

4. Grasp the handle of the photoconductor unit firmly and remove the unit from the printer.
2. Remove any jammed paper gently with both hands.

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5. Remove any jammed paper. 7. Close covers D and A.
6. Reinstall the photoconductor unit, making sure the posts on the sides of the unit slide into the slots.
When the paper jam is cleared completely and the covers are closed, printing resumes from the page that jammed.
Jam AC (cover A and paper cassettes)
When there is paper jammed at the place where paper feeds into the printer, or in the paper cassettes, the LCD panel displays the Jam AC error message. Follow these steps to clear the jammed paper. 1. Remove the paper cassette from the printer and discard any crumpled paper.

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Note: The illustration shows the standard paper cassette. If the optional Large Capacity Paper Unit is installed, check the units paper cassettes in the same way. 2. Gently remove any paper that has fed part way into the printer. 3. Remove the stack of paper from the cassette, tap it on a flat surface to even the edges, then reinsert it into the paper cassette. Be sure the paper is evenly aligned and the top of the stack is below the metal retaining clip and the maximum paper mark.
Note: Confirm that the jammed paper is not still deep inside the printer.
4. Reinsert the paper cassette into the printer.

(19/22)

5. Press the latch on cover A and open the cover. When a paper jam occurs repeatedly at the paper cassettes (Jam AC or Jam ABC), jammed or crumpled paper may still be inside the paper cassettes. Remove the paper cassettes, then remove the black unit that is located on the top part of the inside of the cassette slot, and check whether any jammed paper is there.
6. Remove any jammed paper gently with both hands. Be careful not to tear the jammed paper.
When the paper jam is cleared completely and cover A is closed, printing resumes from the page that jammed.

Note: Always try to remove jammed paper with both hands to avoid tearing it. If paper is torn, be sure to remove all torn pieces.

(20/22)

Jam B (cover B)
When there is paper jammed at the duplex unit, the LCD panel displays the Jam B error message. Follow these steps to clear the jammed paper. 1. Press the latch on cover B and open the cover.
Warning: Do not touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
3. Close cover B. 2. Gently remove any jammed or crumpled paper. Note: Be sure to remove the jammed paper by pulling it upward. If paper is torn, be sure to remove all torn pieces. When the paper jam is cleared completely and cover B is closed, printing resumes from the page that jammed.

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Jam ABC (cover A, paper cassettes and cover B)
When there are paper jams where paper feeds into the printer or in the paper cassettes, and at the duplex unit, the LCD panel displays the Jam ABC error message. To clear the paper jam, first clear the jammed paper where paper feeds, as described in Jam AC (cover A and paper cassettes). Then, clear the jammed paper at the duplex unit as described in Jam B (cover B). Note: When a paper jam occurs repeatedly at the paper cassettes (Jam AC or Jam ABC), jammed or crumpled paper may still be inside the paper cassettes. Remove the paper cassettes, then remove the black unit that is located on the top part of the inside of the cassette slot, and check whether any jammed paper is there.

Jam in the MP tray

When there is paper jammed at the MP tray, the LCD panel displays the Check Transparency error message. Remove the paper from the MP tray and remove the jammed paper from the MP tray. Open and close cover A to clear the message on the LCD panel, then reload the paper. The printer resumes printing from the page that jammed. Note: When using transparencies, load them in the MP tray and set the Paper Type setting to Transparency in the printer driver. When the Paper Type setting in the printer driver is set to Transparency, do not load any other type of paper except transparencies.

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