Cellular South HTC Hero Android 2.1 Software Update
NOTE: This is an optional software update provided by HTC to upgrade your HTC Hero from Android version 1.5 to Android version 2.1. These instructions take you step by step through 4 basic steps: getting ready, backing up your Hero, upgrading your Hero, and restoring information back to your Hero. These 4 steps require approximately 30 minutes.
IMPORTANT INFORMATION: ALL PERSONAL DATA (CONTACTS, EMAILS, APPLICATIONS, CUSTOMIZATIONS, BOOKMARKS, ETC) WILL BE DELETED FROM THE DEVICE DURING THE UPDATE PROCESS. PICTURES, VIDEO AND MUSIC WILL REMAIN SAFE ON YOUR MICROSD CARD. GOOGLE AND EXCHANGE EMAIL, CONTACTS AND CALENDAR ENTRIES CAN BE RESTORED VIA SYNC AFTER THIS UPGRADE. POP AND IMAP EMAIL ACCOUNTS AND EMAIL SETTINGS INCLUDING LOGINS AND PASSWORDS WILL BE DELETED AND MUST BE BACKED UP AND RESTORED. MAKE SURE YOU HAVE BACKED UP YOUR PERSONAL DATA BEFORE CONTINUING WITH THE UPGRADE. CELLULAR SOUTH IS NOT RESPONSIBLE FOR ANY PERSONAL DATA LOST DURING THIS UPGRADE.
WHATS NEW IN ANDROID 2.1 Improved performance with the phone dialer Improved Twitter picture upload Google Maps with Navigation, a free, voice-aided, traffic-enhanced turn-by-turn navigation app New support for MMS Picture and Video Messaging Pinch to zoom gesture support for the Gallery and Google Maps Preloaded Facebook app with Facebook contact sync Leap thumbnail views with pinch gesture support New enhanced graphical Android Market with access to over 70,000 applications Simultaneous log on to multiple Google e-mail accounts Intelligent desk clock screen dimmer and current time display while charging device Location-based, full screen, real-time weather animation Email - new views for unread email, meeting invites, and your VIP group Integrated Yahoo Mail account support Improved YouTube video playback Bluetooth contact transfer support Improved battery life with power meter and savings features Improved Search - search across entire phone contents in one place Voice Dialing and Voice Commands Additional preloaded Android and HTC Widgets Active call screen now includes speakerphone and mute buttons on screen Camera enhancements - touch area for auto white balance and auto focus User Dictionary Management - add, delete and edit custom words used for messages and typing Enhanced secure connectivity options for Wi-Fi and VPN Updated graphics throughout the phone
Cellular South HTC Hero Android 2.1 Software Update End User Guide (10/25/2010)

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STEP 1. GETTING READY: Confirm that your computer meets the necessary computer hardware and operating system requirements:
Microsoft Windows XP, or Vista, or Windows 7 Internet connection 1 GHz or higher processor, 512 MB of RAM or higher, 300 MB of available free hard disk space. Most computers purchased in the last 2-3 years will meet these requirements. This information can be found on your PC by right clicking My Computer and selecting Properties. 1 USB Cable 2.0 is required (provided in box at purchase, this USB cable is also used as a power cable with your HTC Hero wall charger)

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STEP 1. GETTING READY: Before you begin, prepare your computer and HTC Hero for the upgrade process 1. Allocate approximately 20 to 30 minutes for this upgrade process. 2. Write down your Google email address for your Hero. This can be found by launching Google talk as shown below on your Hero. Write down the email address being used for Google account, outlined in red below. You will need this after the upgrade to sign back into your phone to access previously downloaded paid apps, Gmail, Android Market, Google Talk, etc. Also make sure that you have your password.
My Google Login is: ____________________________
NOTE: You can view your Hero data on Google online Google syncs your contacts and other info on Android phones. You can verify your Google login and password by signing in to Gmail on a computer at http://www.gmail.com. Here you can also see your Hero Gmail, Calendar, and contacts there that Google has backed up online. These will be safely stored online during the upgrade and can sync back down to your Hero once you log back in using this same Google account login.

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3. Write down your POP3/IMAP/ActiveSync email account settings. You will need to re-enter this information after the upgrade. These can be found in the following locations. (ActiveSync is typically for corporate email customers only most customers will only have POP3/IMAP settings): POP3/IMAP: [Open the Mail app] > settings) > More > Settings > Account Settings (hit next to view

ActiveSync:

> Settings > Data Synchronization > Exchange ActiveSync

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4. Write down the names of the applications you have downloaded to your Hero. This can be found in the Market app on your Hero in the Downloads area. You will need to re-download these apps after the upgrade. 5. Disable Standby/Sleep/Hibernation modes on your PC (located in the Start > Control Panel > Power Settings). This prevents the upgrade from being stalled due to the computer going to power down or sleep mode. See the settings below. You can change these back once the upgrade has been completed.
6. Ensure that your HTC Hero has been charged to a battery level of at least 50% 7. If using a laptop computer, make sure your laptop is connected to the power source or battery is at least 75% charged 8. Turn off Debugging on your HTC Hero if it is enabled. This is defaulted to disabled when purchased, so it will most likely be disabled on your Hero. Disable USB debugging if it is checked.

o o o o o o

Press the Home button Press the Menu button Select Settings Select Applications Select Development Uncheck USB debugging if it is selected

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STEP 2 BACKUP: Backup your personal data on your Hero using the free 30 day trial version of the MyBackup Android app Note: If you have previously used the 30 day free trial of MyBackup and your trial period has expired, you will need to purchase MyBackup Pro. If you do not want to purchase MyBackup Pro, please refer to the additional backup related information at the end of this document now (see page 27 under Backup apps). 1) In the Android Market app on the Hero, search for "MyBackup" from Android Market. If you are prompted, create a Google login or login using your current Google login.
2) Install the Free version of MyBackup

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3) Press the Home key on the Hero and then the up arrow in the bottom left of the screen to bring up All programs, and select MyBackup, agree to the end user license, enter and confirm both your password and email address. These are used to for password retrieval in the event you lose your password, and for online login if you choose to backup your information online. MyBackup will email you your PIN and password. A notification will also appear regarding the Pro version for MyBackup should you decide to purchase the full version after the 30 day trial.
4) Select "Backup" from the MyBackup window to begin the backup process

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5) Select "Data". (If you choose to repeat this backup process to backup apps, remember that only some apps can be backed up. However, all apps can be reinstalled from the Android Market after the upgrade, including prior purchased apps without having to repurchase each paid app as long as you sign back into Android Market with your same Google login.)

6) Select "SD Card". If your SD card is full, you can backup your data online, but the process will be slower.
7) Select each item you wish to backup: contacts, call log, bookmarks, sms, system settings, home shortcuts, alarms, dictionary, calendar and music playlist.
8) Name the backup set or leave the default name of "LastBackup".
Cellular South HTC Hero Android 2.1 Software Update End User Guide (10/25/2010) Page 8
9) Click OK when prompted. Your personal data from your HTC Hero is now backed up.

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STEP 3 UPGRADE: Download and install HTC Sync 1. Download HTC Sync and save to your PC. Download from the following link:
http://cellularsouth.com/htcsync240
2. Double Click on the HTC_Sync_2.0.40.exe file to install it to your PC o Close all other running programs on your PC and temporarily exit your anti-virus program before you install the HTC Sync
Accept the Security Warning dialog box by clicking Run
3. Follow the prompts to complete the installation o Select your language and press Ok

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Click Next to continue
Disable your computers virus protection software and click OK
Read the license agreement, select I accept the terms of the license agreement and press Next
Click Next to accept the default installation

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Click Install to begin the installation

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The wizard will take a few minutes to install software. Click Finish to complete

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STEP 3 UPGRADE: Download and install the HTC Hero Android 2.1 Update (RUU)
1. Download the HTC Hero Android 2.1 Update file and save to your PC. http://cellularsouth.com/hero21installer 2. From your PC, launch HTC Sync

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3. Connect your Hero device to your PC using the USB cable (if the phone is not connected to the PC there will be a sync failure)
4. On your Hero, check the top notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone, you will see this appear:
5. On your PC, navigate to the folder where you saved the Hero 2.1 update download. 6. Double click the ADR6250_2-1_MR_Cellularsouth.ZIP file to open it. (If your PC cannot open a ZIP file, download and install 7ZIP for free here http://www.7-zip.org ) 7. Double click RUU_Hero_C_CellularSouth_2.45.557.1_signed_release.exe and accept the Security Warning dialog box by clicking Run

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8. On the Welcome Screen, read the message in the dialog box, check the acknowledgement box and then click Next to begin the ROM software update installation
9. On the next screen, read and complete the steps shown in the dialog box first and the select Next.

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10. You will see a confirmation screen appear, check the box to indicate you have completed all of the steps indicated.
11. The following message will then be displayed, indicating that the utility is verifying and acquiring information about the device in preparation for the update process. Wait for this verification process to finish. If your Hero is not found by this program, make sure that HTC Sync 2.33 or higher is installed and that you have USB debugging disabled (located in Menu>Settings>Applications>Development). Also make sure your Hero battery is charged and the Hero is powered on.

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12. Information about the device, such as the current Image version will then be displayed. Click Update to proceed.
13. Below the device information, information about the new ROM software update will be displayed. Click Next to proceed.

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14. A confirmation message will appear and will show the length of time it will take to copy the necessary files (including the radio image) to the device. Click Next to begin the update.
15. A progress bar will run through the screen during the update process. Do not interrupt the ROM software update process. In the middle of the ROM software update process, the progress bar may stop running. This is normal, as the RUU is adjusting itself to complete the update process automatically.

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16. When you see the screen below, the update is complete. Click Finish to exit the RUU upgrade utility.
17. Your device will reboot. This will take a few minutes. Once the reboot is complete (indicated by displaying the Home screen), you can then configure your device for use. 18. Using your phones dialer, dial *228 and press the green send key. This provisions your phone on the Cellular South network. Your Hero will reboot again when complete. 19. When the Hero powers back on from the restart, select the Android Market or the Gmail app and login using your original Google login you wrote down when preparing for the upgrade in Step 2. This will sync your Google contacts/calendar/gmail back to your Hero and also allow you to enter the Android Market to download your apps again.

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STEP 4 RESTORE: Restore your mail settings and your personal data Re-enter the settings written down in step 2. POP3/IMAP: [Open the Mail app] > POP3/IMAP account

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STEP 4 RESTORE Restore your personal data using the free 30 day trial version of the MyBackup Android app Note: If you have previously used the 30 day free trial of MyBackup and your trial period has expired, you will need to purchase MyBackup Pro. If you do not want to purchase MyBackup Pro, please refer to the additional backup related information at the end of this document now (see page 27 under Backup apps).
1) In the Android Market app on the Hero, search for "MyBackup" from Android Market.

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4) Launch MyBackup

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5) Select "Restore"
6) Select "Data" and SD Card
7) Select each item you wish to restore: contacts, call log, bookmarks, sms, system settings, home shortcuts , alarms, dictionary, calendar and music playlist. Then press OK. NOTE: Restoring large amounts of SMS messages (over 1,000 messages) can add more than 1 hour to the restore time. If you have large amounts of SMS messages you wish to restore, you may want to plug your Hero into a charger while it restores the SMS messages.

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8) Confirm that you wish to overwrite your current data. NOTE: The time required to restore your data will vary based on the amount of data you are restoring.
9) Click OK to confirm the data restore and the prompt to restart your phone.

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10) Restart your Hero for the restored data and settings to take effect. You can do this by holding down the red power button , selecting Power Off, and then confirming power off by pressing OK.
11) Once the phone powers down, power the phone back on by pressing the red power button. Please refer to the Cellular South Discover Center (http://cellularsouth.com/DiscoverCenter) for the new features available in Android 2.1 for the HTC Hero.

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APPENDIX A: Additional Backup Information

Verifying your Google data is available in your online account Contacts : Check to see if your contacts are available through Google sync Login to http://google.com/contacts using the Google login used on your HTC Hero If all of your contacts exist here, they will be synced back down to the HTC Hero after the upgrade, once you enter your Google login and password
Email: Check to see if your email is available through Google sync Login to http://google.com/mail using the Google login used on your HTC Hero If all of your emails exist here, they will be synced back down to the HTC Hero after the upgrade, once you enter your Google login and password
Calendar: Check to see if your calendar entries are available through Google sync Login to http://google.com/calendar using the Google login used on your HTC Hero If all of your calendar entries exist here, they will be synced back down to the HTC Hero after the upgrade, once you enter your Google login and password.
POP3 and IMAP email Please refer to your POP3 and IMAP service provider to ensure that your email is available online. Exchange ActiveSync Data Data located on your Exchange server in Outlook, including contacts, emails and calendar data, can be restored. MyBackup Pro If you previously have installed the MyBackup app for a 30 day trial, and you wish to continue to use MyBackup to backup/restore your HTC Hero, you will need to purchase the paid version of MyBackup Pro ($4.99). MyBackup Pro backs up and restores the following information: contacts, calendar, sms, mms, call logs, bookmarks, apps, settings, and alarms. Backup apps Several backup apps can be found in the Android Market that backup items from your HTC Hero: App List Backup (free) backs up the list of apps you have installed and allows you to restore them after installing this app again after the upgrade process. SMS Backup & Restore (free) backs up your text messages and and allows you to restore them after installing this app again after the upgrade process. Bookmark Sort & Backup (free) backs up your browser bookmarks and allows you to restore them after installing this app again after the upgrade process. Call Logs Backup & Restore (free) backs up your call logs and allows you to restore them after installing this app again after the upgrade process. Contact Backup Pro ($0.99) - backs up your contacts and allows you to restore them after installing this app again after the upgrade process.

HTC Hero Android 2.1 Software Update Tips
To go directly to a particular topic, click the relevant link below. Picture Messages and other Multimedia Messages (MMS) o Creating and Sending o Saving as a draft o Opening and Viewing o Replying o Setting Message Options Creating another email account Connecting to a Virtual Private Network (VPN) Switching to Another Google Account Using Google Maps o Tuning on Location Services o Finding Your Location o Moving on the Map o Getting an Address / Additional Location Information o Street View o Viewing Map Layers o Searching for a location o Getting Directions o Clearing the Map
Picture Messages and other Multimedia Messages (MMS)
Multimedia messages, also known as MMS, can contain text and a picture, a recorded voice, an audio or video file, a picture slideshow, contact card (vCard), or appointment (vCalendar). Note: The Messages application automatically converts a text message into a multimedia message when you enter an email address in the To field, add a message subject, or attach an item.
To create and send a Multimedia Message (MMS)
1. On the All messages screen, tap Compose message. 2. In the To field, do any of the following: Enter phone numbers or email addresses. If you're sending the message to several recipients, separate the phone numbers or email addresses with commas. As you enter information, any matching phone numbers from your contacts list are displayed. Tap a match to enter that number or email address directly.
Cellular South HTC Hero Android 2.1 Software Update Tips

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Note: The phone number only appears if the number was filed under Mobile in Contacts. Tap the People icon (to the right of the To field). Then select the phone numbers or email addresses of the contacts to whom you want to send the message. You can also select contact groups as recipients. When you have selected all of the message recipients, tap Done. 3. Tap the box that contains the text "Tap to compose," and then start composing your message. Tip: You can add a subject line by pressing MENU and then tapping Add subject. 4. Press MENU and then tap Attach. 5. In the Attach window, select one of the following file attachments: Picture Opens the Photos application Select a picture to attach to your message. Video Opens the Photos application Select a video to attach to your message. Audio Opens the Select music track screen Tap an audio file to select it and then tap OK to attach the file to your message. The music file will play if you tap it. Location Attach a Footprint or location on a map. Contact (vCard) Attach the contact details for a contact in your phone. Appointment (vCalendar) Attach an appointment from your calendar. Slideshow Opens the Edit slideshow screen Tap Add slide to create a new slide. Tap the created slide, tap Insert picture, then select the picture to add to the slide. You can also navigate to the text box and enter a caption for the picture. When finished, tap Done to attach the slideshow to your message. Tips: When editing multiple slides, tap the down arrow to edit the next slide or the up arrow to return to the previous slide. Press MENU to preview the slideshow add music or vide to a slide, remove a slide, and more. 6. When you are finished composing the multimedia message, tap Send.
To save a message as a draft
While composing a text or multimedia message, press BACK to automatically save your message as a draft. To resume composing the message: 1. On the All messages screen, press MENU, and then tap Draft. 2. Tap the message to resume editing it. 3. When finished, tap Send.

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To open and view a multimedia message
1. On the All messages screen, tap a multimedia message or message thread to open it. 2. Tap the attachment to open it. If the attachment is a vCard, it is imported to your Phone contacts list. If the attachment is a vCalendar file, you can choose the calendar in which to save the event. 3. To save the attachment to the storage card, press and hold the sender's name or number, and then tap Save [attachment type] on the options menu. Notes: When the Auto-retrieve in MMS setting is disabled, only the message header is downloaded. To download the entire message, tap the Download button to the right of the message. If you are concerned about the size of your data downloads, check the multimedia message size before you download it.
To reply to a text or multimedia message
1. On the All messages screen, tap a text or multimedia message thread to open it. 2. Tap the text box at the bottom of the screen, enter your reply, and then tap Send. Tip: To reply to a text message with a multimedia message, open the text message, press MENU, then tap Add subject or Attach. The text message is automatically converted into a multimedia message.
Setting multimedia message options

On the All messages screen, press MENU, and then tap Settings to set the text or multimedia message options. You can set the following: MMS Settings Auto-retrieve Select this option to automatically retrieve all your MMS messages completely. When selected, the MMS message header plus the message body and attachments will automatically download to your phone. If you clear this check box, only the MMS message header will be retrieved and shown in your All messages screen. Select this option to automatically retrieve all your MMS messages completely when roaming. This may incur significant phone charges. Set the message priority of MMS messages sent. Set the maximum file size of an MMS message. The MMS message will not be sent out if it exceeds the file size set here. Set MMS connection settings.

Roaming auto-retrieve

Priority setting Maximum message size
Connection settings Received Messages

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Received notification
Play notification sound Notification Sound

Vibrate

Select this option if you want to receive a notification in the status bar when a new text or multimedia message arrives. If you want the phone to ring when a new message arrives, select this option. If you want the phone to ring when a new message arrives, tap this option, then select a ringtone that is specific to new text and multimedia messages. The ringtone briefly plays when selected. Select this option if you want the phone to vibrate when a new text or multimedia message arrives.
Sent Messages Sent notification Failure notification Play notification sound Notification sound Vibrate Select this option if you want to receive a notification in the status bar when a message is sent successfully. Select this option if you want to receive a notification in the status bar when a message is not sent successfully. If you want the phone to ring when a sent or failure notification is received, select this option. Select a ringtone that is specific to sent or failed messages. Select this option if you want the phone to vibrate when a sent or failure notification arrives.
Creating Another Email Account
To create another email account, do one of the following: If you are in the Accounts list screen, press MENU, and then tap New account. If you are in the Inbox of an email account, press MENU, and then tap More > New account. Viewing your email Inbox 1. Press HOME, and then tap Mail. 2. Tap a tab at the bottom of the screen to filter the Inbox. Tip: While in the email account you want to synchronize, press MENU and then tap Refresh.

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Connecting to a Virtual Private Network
From your phone, you can add, set up, and manage Virtual Private Networks (VPNs) that allow you to connect and access resources inside a secured local network such as your corporate network. Preparing your phone for VPN connection Depending on the type of VPN you use at work, you may be required to enter your login credentials and/or install security certificates before you can connect to your company's local network. You can get this information from your network administrator. Also, your phone must first establish a Wi-Fi or data connection before you can initiate a VPN connection. Setting up secure credential storage If your network administrator instructs you to download and install security certificates, you must first set up the phone's secure credential storage. 1. Press HOME > MENU, tap Settings > Security, and then tap Set password. 2. Enter a new password (at least 8 characters without spaces) for the credential storage, scroll down to confirm the password, and then tap OK. 3. Select the Use secure credentials checkbox. You can then download and install the certificates needed to access your local network. Please contact your network administrator for these instructions. Adding a VPN connection 1. Press HOME > MENU, and then tap Settings > Wireless & networks > VNP settings. 2. Tap Add VPN, and then tap the type of VPN you want to add. 3. Tap the VPN settings and set them up according to the security details you obtained from your network administrator. 4. When finished, press MENU, and then tap Save. The VPN is now added to the VPNs section of the VPN settings screen. Connecting to a VPN 1. Press HOME > MENU, and then tap Settings > Wireless & networks > VPN settings. 2. In the VPNs section, tap the VPN to which you want to connect. 3. When prompted, enter your login credentials, and then tap Connect. When connected, the VPN connected icon appears in the notification area of the title bar. 4. Open the Web browser to access resources such as Intranet sites on your corporate network.

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Switching to Another Google Account
If you have more than one Google account on your Hero, you can switch between them in Gmail. 1. While in the Inbox, press MENU, and then tap Accounts. 2. Tap the account to switch to.

Using Google Maps

Google Maps lets you track your current location, view real-time traffic situations, and receive detailed directions to your destination. It also provides a search tool where you can locate places of interest or an address on a vector or aerial map, or view locations at street level. Notes: An active data or Wi-Fi connection is necessary to use Google Maps. The Google Maps application does not cover every country or city.
Turning on location services
Enable My location sources before you use Google Maps to find your location or search for places of interest. 1. Press HOME > MENU and then tap Settings > Location. 2. Select Use wireless networks, Enable GPS satellites, or both. Note: Selecting Enable GPS satellites lets you locate places of interest in street-level view; however, this requires a clear view of the sky and more battery power.

Finding your location

1. Press HOME and then tap All programs > Maps. 2. On the Google Maps screen, press MENU and then tap My Location. Your location is shown on the map as a blinking blue dot.

Moving on the map

Swipe your finger on the screen or roll the trackball to view other areas of the map. Tap the magnifying glass with the plus sign to zoom in; tap the magnifying glass with the negative sign to zoom out.
Getting an address and additional information for a location
Press and hold a location on the map. A balloon opens over the location with the address and a thumbnail from the street view (if applicable). Tap the balloon to see more information or to get directions to that location.
Looking at a location in Street View
Street View mode (available only in certain areas) provides a street-level view of the location.

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To use Street View: 1. Do one of the following: Press and hold a location on the map, and then tap the balloon that appears. Search for the place you want to view in Street View. When you find the location, tap its balloon. 2. On the location details screen, tap Street view. 3. To navigate in Street View, do any of the following. Swipe your finger on the screen or roll the trackball to pan up, down or to look in other directions. Tap the displayed arrows to move up and down the street. Press MENU to select form other navigation options. Tip: While in Street View mode, press MENU and then tap Compass mode to access the compass. Tilt, pan or turn your phone to view the area around the selected location.

Viewing map layers

Initially, Google Maps opens with a street map. You can view additional map layers, like satellite images, traffic information, your Google Latitude friends' locations, and Wikipedia information on locations. You can also view maps that you and others have created in Google Maps on the Web. Notes: Multiple layers can be viewed at the same time. Not all locations have information to support all map layers or all zoom levels. To learn more about layers, visit Google Maps at http://maps.google.com/.
1. While viewing a map, press MENU and then tap Layers. 2. Select any of the following: Traffic (available only in certain areas) Real-time traffic conditions are displayed over roads as color-coded lines. Each color represents how fast the traffic is moving. Satellite Google Maps uses the same satellite data as Google Earth. Satellite images are not real-time. Google Earth acquires the best imagery available, most of which is approximately one-to-three years old. Latitude When you join Latitude, you can view your friends' locations as a layer on the map. More layers Select more layers such as transit lines or maps that you have created in Google Maps. Clear map Clear layers and view only the street map.

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Searching for a location
1. While viewing a map, press SEARCH (magnifying glass icon). 2. Enter the place you want to search in the search box. You can enter an address, city or business. Note: As you enter information, a list of the places you have searched or visited before appears on the screen. You can also tap an address on the menu to show its location on the map. 3. Tap SEARCH. The results are displayed on the map. 4. Tap the callout to show the Address, Details (if available), and Reviews (if available) for the search item.

Getting directions

Use Google Maps to get detailed directions to your destination. 1. While viewing a map in any mode, press MENU and then tap Directions. 2. Enter the starting point in the first text box, and then enter your destination in the second text box. Note: By default, your current location is entered in the Starting point box. You can also tap the icon to the right of the Starting point box to open the location source menu and select a starting point and destination address. 3. Choose how you want to get to your destination: Driving, Public transit, or Walking. 4. Tap Go. The directions to your destination appear in a list. Tap a direction instruction on the list to show the map.

Clearing the map

After getting directions or searching a map (as described previously), you can clear the various markers such activities draw on the map. While viewing a map, press MENU and then touch More > Clear map.

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