Extend battery life........213 View the amount of available memory on your device......214 Best practice: Optimizing your device performance.....214 SIM card........215 About the SIM card phone book.......148 Add a contact to your SIM card.......148 Copy contacts from your SIM card to your address book......148 Copy a contact from your address book to your SIM card......148 Change a SIM card contact.......149 Delete a SIM card contact.......149 Store SMS text messages on your SIM card......69 About SIM card security.......216 Protect your SIM card with a PIN code......217 Change the SIM card PIN code......217 Change the display name for a phone number.......217 Security.......219 Security basics........219 Password keeper.......220 Encryption........222 Memory cleaning.......224 Certificates........225 Certificate servers........231 Key stores.......233 Smart cards........235 Software tokens........238 About PGP keys........239 About security self-tests........239 Verify security software.......239 Security troubleshooting........239 Third-party application control......241 About permissions for third-party applications......241 Reset connection permissions for third-party applications.....241 About direct Internet connections for third-party applications.....241 Set up a direct Internet connection for a third-party application.....241 Set permissions for a third-party application......241 Connection permissions for third-party applications......242 Interaction permissions for third-party applications......242 Data permissions for third-party applications.......243
BrickBreaker....... 245 About BrickBreaker.......245 BrickBreaker capsules.......245 BrickBreaker scoring.......246 Play BrickBreaker........246 Adjust the volume........19 Set the paddle speed.......246 Submit a score to the BrickBreaker high score web site.....247 Check the high scores on the BrickBreaker web site......247 Service books.......249 About service books.......249 Accept a service book.......249 Delete a service book.......249 Troubleshooting.......251 BlackBerry basics troubleshooting.......10 Phone troubleshooting.......33 Voice dialing troubleshooting.......37 Media troubleshooting.......52 Message troubleshooting.......80 Typing troubleshooting........93 Attachment troubleshooting.......105 Synchronization troubleshooting.......110 Browser troubleshooting.......128 Application troubleshooting.......131 Maps troubleshooting.......138 Contact troubleshooting.......150 Calendar troubleshooting.......159 Bluetooth technology troubleshooting......180 Date and time troubleshooting......183 Notification profile troubleshooting.......190 Display troubleshooting.......201 Language troubleshooting.......205 Wireless network coverage troubleshooting.......211 Security troubleshooting........239 Diagnostic reports.......263 Glossary........265 Legal notice.......269

Change the contact assigned to a speed dial key
1. 2. 3. 4. In the phone, press the Menu key. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call
1. 2. 3. 4. 5. During a call, press the Send key. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge. 2. Type X and the access code.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact. To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact.

Leave a conference call

Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer.

Caller ID

Add a caller ID picture for a contact
1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save.
Change the caller ID picture for a contact
1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select.
10. Center the picture in the box. 11. Press the Menu key. 12. Click Crop and Save.

Change a word in the custom dictionary
1. 2. 3. 4. 5. 6. 7. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Edit. Change the word. Click the trackball.
Delete a word from the custom dictionary
1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete.

Custom dictionary

About the custom dictionary
If the typing input language for your BlackBerry device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary. Your device deletes words from the custom dictionary if you do not use them.
Add a custom dictionary item
Verify that the typing input language is set to Arabic or Russian. 1. 2. 3. 4. 5. 6. In the device options, click Custom Dictionary. Press the Menu key. Click New. Type a word or letter combination. Click the trackball. Click Save.
Change a custom dictionary item
Verify that the typing input language is set to Arabic or Russian. 1. 2. 3. 4. 5. In the device options, click Custom Dictionary. Click a custom dictionary item. Change the custom dictionary item. Click the trackball twice. Click Save.
Delete custom dictionary items
Verify that the typing input language is set to Arabic or Russian. 1. In the device options, click Custom Dictionary. 2. Perform one of the following actions: To delete one custom dictionary item, highlight an item. Press the Menu key. Click Delete. To delete all custom dictionary items, press the Menu key. Click Clear Custom Dictionary.
Stop adding items to the custom dictionary automatically
Verify that the typing input language is set to Arabic or Russian.

1. 2. 3. 4.

In the device options, click Language. Click Input Options. Clear the Auto Word Learning check box. Change the Learn Words From Email Messages field to Off.
Stop displaying contacts in the list that appears when you type
Verify that the typing input language is set to Arabic or Russian. By default, your BlackBerry device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the Use Address Book as Data Source field to Off. Press the Menu key. Click Save.

Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. In the search results, highlight a message. 2. Press the Menu key. 3. Perform one of the following actions: To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key. 3. Click one of the following menu items: Search Sender Search Recipient Search Subject
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key.
View a list of saved searches
1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Delete Search.

Organizer data

Search for organizer data
You can search for organizer data on your BlackBerry device that contains specific information. 1. In the search application, perform any of the following actions: In the Text field, type text or a phone number to search for. In the Name field, specify a contact name to search for. 2. Select the check box beside one or more applications. 3. Press the Menu key.
4. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key.
Search for contacts in your organization's address book
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the address book, press the Menu key. Click Lookup. Type part or all of a contact name. Click the trackball.
Manage address lookup results
1. In the address lookup results, highlight a contact. 2. Press the Menu key. 3. Perform one of the following actions: To add a contact to your address book, click Add. To add all the contacts, click Add All. To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup.

1. In the browser, press the Menu key. 2. Click Close.
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key. 2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste.

Send a web page address

1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. 2. 3. 4. 5. On a web page, highlight or pause on a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Viewing pictures and playing media files
View a full picture on a web page
1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image.

Browser bookmarks

About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Add a bookmark for a web page
1. 2. 3. 4. 5. On a web page, press the Menu key. Click Add Bookmark. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page

View GPS location information for a picture on a map
When you highlight a picture that includes GPS location information, a globe indicator appears beside the file name in the lower-left corner of the screen. 1. 2. 3. 4. 5. In the media application, click Pictures. Click a category. Highlight a picture that includes GPS location information. Press the Menu key. Click View on Map.
To zoom in to a map, press I. To zoom out from a map, press O. To view status information at the top of a map, press U. To hide status information at the top of a map, press U.
To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key. To move to the next direction on a route, press N. To move to the previous direction on a route, press P.

Maps troubleshooting

Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

GPS technology

About GPS technology
You can use GPS technology on your BlackBerry device to get your GPS location and to use location-based applications and locationbased services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider.

Get your GPS location

1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
Prevent others from tracking your location
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your device. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click GPS. Change the Location Tracking field to No. Press the Menu key. Click Save.
GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions: If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

View a mailing list

In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group.

Multiple address books

About multiple address books
If your BlackBerrydevice is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device. For more information, contact your wireless service provider.

Switch address books

Verify that you have multiple address books on your BlackBerry device. 1. In an address book, press the Menu key. 2. Click Select Address Book. 3. Click an address book.
Change the default address book
Verify that you have multiple address books on your BlackBerry device. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Address Book (SYNC) field. Press the Menu key. Click Save.

SIM card phone book

About the SIM card phone book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text and SDN entries appear in bold.
Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click New. Type the contact information. Press the Menu key. Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. In the address book, press the Menu key. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book, your BlackBerry device does not copy the SIM card contact.

If you use IBM Lotus Notes, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Task basics

Create a task
1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save.

Change a task

1. 2. 3. 4. 5. 6. In the task list, highlight a task. Press the Menu key. Click Open. Change the task information. Press the Menu key. Click Save.
Change the status of a task
1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: To mark the task as complete, click Mark Completed.
To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.

Hide completed tasks

1. In the task list, press the Menu key. 2. Click Hide Completed.

Send a task or memo

1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.

Delete a task

1. In the task list, highlight a task. 2. Press the Menu key. 3. Click Delete.
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications.
1. In the address book, task list, or memo list, press the Menu key.
Click Filter. Highlight a category. Press the Menu key. Click Delete.

Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Task list options

View tasks in the calendar
1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes. Press the Menu key. Click Save.
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options.
If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
View the number of tasks or memos stored on your device
1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device.

Memo basics

Create a memo
1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save.

Change a memo

1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save.
You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a memo

1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete.
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications.

Prerequisites: Smart password entry
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that two-factor authentication is turned on.
Turn off smart password entry
You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Smart Password Entry field to Disabled. Press the Menu key. Click Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field.
Prerequisites: Authentication certificates
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices. Verify that you have set a device password. Verify that two-factor authentication is turned on. Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device. 1. In the device options, click Security Options. 2. 3. 4. 5. Click General Settings. Set the Authentication Certificate field. Press the Menu key. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Certificate Status Check field.
4. Press the Menu key. 5. Click Save. If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Store the pass phrase for your smart card in the device memory
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the PIN Caching field to Enabled. Press the Menu key. Click Save.
Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password.

Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball. Gun: This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks. Laser: This capsule enables you to shoot unlimited laser beams at the bricks. Multi: This capsule puts four balls in play. Catch: This capsule enables you to catch and hold the ball. Flip: This capsule changes the direction of the paddle. Wrap: This capsule enables you to move the paddle beyond the edge of the screen. Bomb: This capsule destroys the next brick that you hit and damages nearby bricks. Life: This capsule gives you an additional life.

BrickBreaker scoring

Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points

Play BrickBreaker

To move the paddle, roll the trackball. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key.

Set the paddle speed

1. In BrickBreaker, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To set the paddle speed, set the Paddle movement speed field. To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 4. Press the Menu key. 5. Click Save.
Submit a score to the BrickBreaker high score web site
1. In BrickBreaker, press the Menu key. 2. Click Send High Score.
Check the high scores on the BrickBreaker web site
1. In BrickBreaker, press the Menu key. 2. Click High Scores.

Service books

About service books
Service books determine which services are available on your BlackBerry device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager.

ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code PEAP Protected Extensible Authentication Protocol PIN personal identification number
RTSP Real Time Streaming Protocol SDN service dialing number SHA Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL Secure Sockets Layer SSID service set identifier TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN
wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz and Word to Go are trademarks of DataViz. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc. Microsoft and Outlook are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP is a trademark of PGP Corporation. Roxio is a trademark of Sonic Solutions. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. WiFi, Wi-Fi Protected Access, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO

The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry 8820 smartphone model number: RBG41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada