Recognizing Recording Tones
If your system administrator has configured your phone to support recording tones (also called beep tones), then the parties on a call might hear a beep tone which indicates that the call may be recorded. Ask your system administrator for more information.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator > Model Information > Call Control Protocol on your phone. or you can choose

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Place a call using the handset Place a call using the speakerphone Place a call using a headset Redial a number
Pick up the handset and enter a number. An Overview of Your Phone, page 8 Press and enter a number. Using a Handset, Headset, and Speakerphone, page 37
Press and enter a number. Or if is Using a Handset, Headset, lit, press New Call and enter a number. and Speakerphone, page 37 Press Redial to dial the last number, or press the Navigation button (with the phone idle) to see your Placed Calls. 1. Press Hold. 2. Press New Call. 3. Enter a number. 1. Choose > Missed Calls, Received Calls, or Placed Calls. 2. Select the listing or scroll to it and go off-hook. Using Call Logs, page 41
Place a call when another call is active (using the same line)
Using Hold and Resume, page 19

Dial from a call log

Using Call Logs, page 41
Tips You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. If you make a mistake while dialing, press << to erase digits.
Placing a CallAdditional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
Place a call while another call is active (using a different line) Speed dial a number
1. Press for the new line. The first Using Hold and Resume, call is automatically placed on hold. page 19 2. Enter a number. Do one of the following: Press (a speed-dial button). Use the Abbreviated Dial feature. Use the Fast Dial feature. Speed Dialing, page 29
Dial from a corporate directory on the phone
1. Choose > Corporate Directory (exact name can vary). 2. Enter a name and press Search. 3. Highlight a listing and go off-hook.
Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial.
Using Cisco WebDialer, page 57
1. Press CallBack while listening to the Your system administrator busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Using BLF to Determine a Line State, page 36
See if a line associated with a Look for Busy Lamp Field indicators. speed-dial, call record, or directory listing is busy before placing a call to that line Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number, then enter the phone number.
Prioritizing Critical Calls, page 35
Dial from a Personal Address Book (PAB) entry
1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Using Personal Directory on Your Phone, page 45
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Unified Extension Mobility profile
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Extension Mobility service on a phone.
Your system administrator
Using Cisco Extension Mobility, page 36

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

Tips If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Sending a Call to a Voice Messaging System
You can use iDivert to send an active, ringing, or on-hold call to your voice messaging system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice messaging system. If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice messaging system or to the original called partys voice messaging system. Your system administrator must make this option available to you. If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice messaging system.
Send an active, ringing, or on-hold call to a voice messaging system
Press iDivert. One of two things occurs: The call is transferred to your voice messaging system. Your phone screen displays a menu that allows you to choose between your voice messaging system or the voice messaging system of the original called party. Choose an option to redirect the call.
Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on your primary line Verify that call forwarding is enabled on your primary line Press CFwdALL. Look for: The call forward icon above the primary phone number: The call forwarding target number in the status line. Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call forwarding settings (See Controlling Line Settings on the Web, page 55.) Note
When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.
Tips Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. Your system administrator can change call forwarding conditions for your phone lines.

Dial the Meet-Me conference number (provided by the conference initiator). Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference

All participants must hang up. The conference does not automatically end when the conference initiator disconnects.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed-dial buttons Abbreviated Dialing Fast Dials To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 49. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 45. Alternately, your system administrator can configure speed-dial features for you.

Use speed-dial buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, press Note (a speed-dial button).
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page 36.
Use Abbreviated Dial Use Fast Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using Personal Directory on the Web, page 50. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 45.
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworkers phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.
Answer a call that is ringing on another extension within your call pickup group
1. Do one of the following: If the PickUp softkey is available, press it. If the PickUp softkey is not available, go off-hook to display it, then press PickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension outside of your group

1. Do one of the following: If the GPickUp softkey is available, press it. If the GPickUp softkey is not available, go off-hook to display it, then press GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension in your group or in an associated group
1. Do one of the following: If the OPickUp softkey is available, press it. If the OPickUp softkey is not available, go off-hook to display it, then press OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.
Tips Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
Pressing OPickUp connects you to the call in the pickup group with the highest priority. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. for

Using a Shared Line

Your system administrator might ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with coworkers Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 32.
Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 33.
Note The maximum number of calls that a shared line supports can vary by phone.
Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.
See if the shared line is in use View details about current calls on the shared line Add yourself to a call on a shared line using the Barge softkey Add yourself to a call on a shared line using the cBarge softkey

Look for the remote-in-use icon next to a red line button.
Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen. 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. 1. Highlight a remote-in-use call. 2. Press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.
Add new conference participants to a call that you have barged Leave a barged call
Barge the call using cBarge, if available. Unlike Barge, cBarge converts the call into a standard (ad hoc) conference call, allowing you to add new conference participants. See the Making Conference Calls section on page 25. Hang up. If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line).
Tips If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button. 1. Press Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button.
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworkers desk or in a conference room).

2. Highlight a call record. 3. Press Delete.
Dial from a call log (while not on another call)
2. Highlight a call record. 3. If you need to edit the displayed number, press EditDial followed by << or
>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
If you want to. Dial from a call log (while connected to another call)
4. Press Dial. 5. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
ConferenceCreates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
EndCallDisconnects the first call and dials the second. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, call log is busy page 36. before placing a call to that line (SCCP phones only)
Place a call from a URL entry in a call log (SIP phones only)
2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The
icon appears to indicate that you can begin editing characters in the URL entry.

5. Press Dial.

(SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
The first logged entry is the name/number of the last completed call of a multiparty call received on

your phone.

The second logged entry is the name/number of the first completed call of a multiparty call received

on your phone.

Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

Delete a PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Delete. 4. Choose OK to confirm the deletion.

Edit a PAB entry

1. Search for a listing. 2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update.

Add a new PAB entry

1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
Assign a Fast Dial code to a PAB entry
1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select.
Add a new Fast Dial code (not using a PAB entry)
1. Choose 2. Press Fast Dial.
> Personal Directory > Personal Fast Dials.
3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update.
Search for Fast Dial codes
2. You can choose Previous or Next to move through listings. 3. Highlight the listing that you want and press Select. 1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Dial. 4. Choose OK to complete the action.
Place a call using a Fast Dial code

Delete a Fast Dial code

1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Remove. 1. Choose 2. Choose Logout. > Personal Directory (exact name can vary).
Log out of Personal Directory
Tips Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Accessing Voice Messages

To access voice messages, use the button.
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system.
Set up and personalize your voice message service See if you have a new voice message

Change the voice message indicator setting per line
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

5. Click Save.

Change the ring pattern per line
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save. Note
The idle ring setting pertains if you receive an incoming call when the phone is idle. The consecutive ring setting pertains if you receive an incoming call when the phone is active.
Change or create a line text label that appears on your phone screen
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
Use WebDialer with your User Options directory
1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log into a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.

Set up, view, or change WebDialer preferences
Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use permanent deviceIdentifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on the phone, choose > Network Configuration > Host Name.) Use Extension MobilityIf selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For more information.

Talk to your system administrator or phone support team. Talk to your system administrator or phone support team. See: Speed Dialing, page 29 Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only)
Need to handle more Ask your system administrator to calls on your phone line configure your line to support more calls. Need more than one phone line Need more speed-dial buttons Ask your system administrator to configure one or more additional directory numbers for you. First make sure that you are using all of your currently available speed-dial buttons. If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service. Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Work with (or work as) Consider using: an administrative Cisco Unified CallManager assistant (SCCP phones Assistant only) A shared line Want to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

See: Using a Shared Line, page 31 Cisco Unified CallManager Assistant User Guide See Using a Shared Line, page 31.
Share phones or office space with coworkers
Consider using: Call Park to store and retrieve calls without using the transfer feature Call Pickup to answer calls ringing on another phone A shared line to view or join coworkers calls Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone
Ask your system administrator about these features and see: Advanced Call Handling, page 29 Using a Shared Line, page 31 Using Cisco Extension Mobility, page 36
Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for your someones behalf phone. Need to make video calls (SCCP phones only) Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera.
See Using AutoAnswer, page 38.
Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide. See Using BLF to Determine a Line State, page 36.
Determine the state of a Ask your administrator to set up the phone line associated Busy Lamp Field (BLF) feature for with a speed-dial your phone. button, call log, or directory listing on your phone Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service.
See Using Cisco Extension Mobility, page 36.
Troubleshooting Your Phone
This section provides information to help you troubleshoot problems with your phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call

Explanation

One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
The Settings button is unresponsive The softkey that you want to use does not appear
Your system administrator might have disabled One or more of the following factors might apply: You must press more to reveal additional softkeys.
You must change the line state (for example, go off-hook or have a connected call). Your phone is not configured to support the feature associated with that softkey.

Join fails (SCCP phones Join requires multiple selected calls. Be sure that you have selected at least only) one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them. Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge Cisco CallBack fails You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to.

Access network configuration data Access status data Access phone model information Access phone call and voice quality information (SCCP phones only)
Choose > Network Configuration and select the network configuration item that you want to view. Choose Choose Choose > Status and select the status item that you want to view. > Model Information. > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to: Immediately report an audio problem on a current call. Select a general problem from a list of categories and choose reason codes.
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm The Warranties and License Agreements page appears. 2. To read the Cisco Information Packet, follow these steps: a. Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted. b. Select the language in which you would like to read the document. c. Click Go. The Cisco Limited Warranty and Software License page from the Information Packet appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobes website: http://www.adobe.com

messages 48

Details softkey, viewing multiparty calls with
dialing, options for 16 directory corporate 43 dialing from web page with 17 personal 43 using on phone 17, 41 DND 24 Do Not Disturb 24
encrypted calls 34 ending a call, options for 19 Extension Mobility log in 36 log out 36 extension numbers, viewing 12
FAC 18 Fast Dial service dialing with 18 feature buttons help 10 messages 10 services 10 settings 10
feature menus, using 15 features, availability of 15, 59 footstand adjusting 6 button, identifying 10 Forced Authorization Code 18 forwarding calls, options for 23

using 19

icons for call states 14 for lines 14 iDivert description of 2 installing, Cisco Unified IP Phone 5
group call pickup, using 30
handset light strip 11 securing in cradle 6 using 37 hanging up, options for 19 headset answering calls with 18 audio quality 7 button, identifying 11 hanging up with 19 mode 37 obtaining 38 headset performance, general 7 help button, description of 10 help, using 13 hold and resuming calls 19 and switching calls 20 and transferring 21 keypad description of 11
language (locale) settings 54 line buttons, identifying 10 lines and call states 14 and using BLF 36 description of 14 icons 14 viewing 12
Malicious Call Identification (MCID), using 34 Meet-Me conferences 25, 28 menus, using 15 messages
indicator for 39, 48 listening to 48 messages button, description of 10 missed calls, records of 41 MLPP, using 35 multiparty calls viewing details of 43 multiple calls, handling 20 mute button, description of 11 mute, using 20
adjusting contrast of 40 changing language of 40 cleaning 12 features of 12 phone services See also User Options web pages 53 placed calls, records of 41 placing calls, options for 16 prioritizing calls 35 privacy and shared lines 31 using 33 programmable buttons description of 10 labels for 12
navigation button, description of 11 network configuration data, locating 61
on-hook dialing 16 online help, using 13
QRT 62 QRT, using 62 Quality Reporting Tool 62
PAB 43 Personal Address Book See PAB 45 Personal Address Book (PAB) dialing from 18 phone lines buttons for 10 description of 14 viewing 12 phone screen received calls, records of 41 redial 16 Remote-in-Use icon for shared lines 31 resume, using 19 ringer customizing 39 indicator for 11

Data Sheet

Cisco Unified IP Phone 7941G
The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectivelyenabling them to streamline business processes, reach the right resource the first time and impact the top and bottom line. The Cisco Unified Communications portfolio is an integral part of the Cisco Business Communications Solutionan integrated solution for organizations of all sizes which also includes network infrastructure, security, and network management products, wireless connectivity, and a lifecycle services approach, along with flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications. The Cisco Unified IP Phone 7941G is a full-featured enhanced business IP phone that addresses the communication needs of the transaction worker (Figure 1). It provides two programmable backlit line/feature buttons and four interactive soft keys that guide a user through call features and functions, and audio controls for high-quality duplex speakerphone, handset, and headset. A built-in headset port and an integrated Ethernet switch are standard with the Cisco Unified IP Phone 7941G. The phone also features a best-of-class large, higher-resolution grayscale pixel-based LCD (Figure 2). The display provides features such as date and time, calling party name, calling party number, and digits dialed. The graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications and doublebyte languages. Figure 1. Cisco Unified IP Phone 7941G
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Figure 2. Close-Up of High-Resolution Display and Lighted Line Keys
FEATURES The Cisco Unified IP Phone 7941G is dynamic, and it is designed to grow with system capabilities. Features will keep pace with new changes through software updates to the phone flash memory. Firmware changes can be downloaded from Cisco Unified CallManager and Cisco.com. No hands-on moves and changes are required with the phonethe user can simply pick up the phone and move to the new location anywhere on your network. The Cisco Unified IP Phone 7941G provides many accessibility methods according to user preference. Table 1 lists features of the phone. Table 1.
Feature Messages Directories
Features of Cisco Unified IP Phone 7941G
Description The phone offers direct access to voicemail. The phone identifies incoming messages and categorizes them for users on the screen. This feature allows users to quickly and effectively return calls using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAP3) standard directory. The Settings feature key allows the user to adjust display contrast, select background images (if available), and select from a large number of unique ringer sounds through the User Preference menu. Network Configuration preferences also can be set up (usually by the system administrator). Configuration can be either automatically or manually set up for Dynamic Host Control Protocol (DHCP), Trivial File Transfer Protocol (TFTP), Cisco Unified CallManager, and backup Cisco Unified CallManager instances. Other available Settings submenus include Device Configuration and Security Configuration. The Cisco Unified IP Phone 7941G allows users to quickly access diverse information such as weather, stocks, quote of the day, or any Web-based information using XML to provide a portal to an ever-growing world of applications, features, and information. The online Help feature gives users information about the phone keys, buttons, and features. The pixel display allows for greater flexibility of features and significantly expands the information viewed when using features such as Services, Information, Messages, and Directory. For example, the Directory button can show local and server-based directory information. The phone has a large, high-resolution, graphical 4-bit grayscale display (320 x 222). The phone offers high-quality speakerphone technology, including easy-to-use speaker On/Off, Microphone Mute, and Headset buttons. These buttons are lit when active. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.

Settings

Services
Display Speakerphone, Mute, and Headset Buttons
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Feature Ethernet Switch

Description The internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and Cisco Unified IP phones, providing improved security and reliability of voice and data traffic. A dedicated headset port eliminates the need for a separate amplifier when using a headset. This feature allows the handset to remain in its cradle, making headset use simpler. The convenient Volume Control button on the phone provides for easy, decibel-level adjustments for the speakerphone, handset, headset, and ringer. The handset is hearing aid-compatible (HAC). Additional volume control gain can be achieved using an inline handset amplifier such as Walker Equipment W-10 and CE-100 amplifiers. The phone foot-stand is adjustable from flat to 60 degrees to provide optimum display viewing and comfortable use of all buttons and keys. The foot-stand is keyed to match standard wall-jack configurations for wall mounting. Two optional wall-mount brackets are also offered, as noted later in this document. The Cisco Unified IP Phone 7941G supports Cisco Pre-standard Power over Ethernet (PoE), which allows powering from any of the Cisco Inline Power-capable blades and boxes. In addition, it supports IEEE 803.af PoE. The phone can be powered locally with a power supply (part number CP-PWR-CUBE3). More than 24 user-adjustable ring tones are available. A HAC handset (meets ADA requirements) is available, as well as HAC compliance for magnetic coupling to approved HAC hearing aids. The dial pad is also ADA-compliant. The phone offers Skinny Client Control Protocol (SCCP) support. G.711 and G.729a audio compression codecs are available. The phone supports differentiated services code point (DSCP) and 802.1Q/p standards. The phone supports manufacturing-installed digital certificates, device authentication, and encryption. Support for more than 20 languages is built in (depends on Cisco Unified CallManager version). IP address assignment can be statically configured or configured through the DHCP client. Comfort-noise generation and voice activity detection (VAD) programming are performed on a system basis.

Headset Port

Volume Control

Adjustable Foot-Stand

Flexible Power Options
Multiple Ring Tones Americans with Disabilities Act (ADA) Features Signaling Protocol Support Codec Support Quality of Service (QoS) Options Security Language Support Configuration Options Voice Quality
SPECIFICATIONS Table 2 gives specifications of the Cisco Unified IP Phone 7941G. Table 2. Specifications of Cisco Unified IP Phone 7941G
Description 82 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm) 3.5 lb (1.6 kg) Polycarbonate acrylonitrile butadiene styerene (ABS) plastic in textured dark gray color with silver bezel The phone is interoperable with Cisco Pre-standard PoE and with IEEE 802.3af PoE (the phone is a Class 2 device); 48 VDC is required; it can be supplied locally at the desktop using an optional AC-to-DC power supply (part number CP-PWR-CUBE-3=). Use of the power supply also requires one of the corresponding AC country cords listed in Table 6.
Specification Dimensions (H x W x D) Weight Phone-Casing Composition Power Requirements
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TEMPERATURE Table 3 gives temperature ratings for the Cisco Unified IP Phone 7941G Table 3. Temperature Ratings for Cisco Unified IP Phone 7941G
Description 32 to 104 (0 to 40 F C) 10 to 95% (noncondensing) 14 to 140 (10 to 60 F C)
Temperature Variable Operating Temperature Relative Humidity Storage Temperature
CERTIFICATIONS Table 4 gives certifications for the Cisco Unified IP Phone 7941G. Table 4. Certifications

Description

Certification Regulatory Compliance Safety
CE marking Underwriters Laboratories (UL) 60950 Canadian Standards Association (CSA) C22.2 No. 60950 IEC 60950 EN 60950 AS/NZS 60950
Electromagnetic Compatibility (EMC)
Federal Communications Commission (FCC) Part 15 (CFR 47) Class B ICES-003 Class B EN55022 Class B CISPR22 Class B AS/NZ 3548 Class B VCCI Class B EN55024 EN 50082-1 EN 61000-3-2 EN 61000-3-3

Telecom

FCC Part 68 (CFR47) HAC IC CS-03 Australia-as/ACIF S004 and AS/ACIF S040 New Zealand PTC 220 Draft
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ORDERING INFORMATION Table 5 gives ordering information for the Cisco Unified IP Phone 7941G. Table 5. Ordering Information for Cisco Unified IP Phone 7941G
Description Cisco Unified IP Phone 7941G Cisco Unified IP Phone 7941G, spare Cisco Unified IP Phone 7941G, channel with license
Part Number CP-7941G CP-7941G= CP-7941G-CH1
All Cisco Unified IP phones require the purchase of a phone technology license, regardless of call protocol being used.

POWER CORDS Table 6 lists the AC country power cords needed for the Cisco Unified IP Phone 7941G. Table 6. AC Country Power Cords
Description Asia Pacific Argentina Australia European community China Japan North America Switzerland United Kingdom
Part Number CP-PWR-CORD-AP= CP-PWR-CORD-AR= CP-PWR-CORD-AU= CP-PWR-CORD-CE= CP-PWR-CORD-CN= CP-PWR-CORD-JP= CP-PWR-CORD-NA= CP-PWR-CORD-SW= CP-PWR-CORD-UK=
ACCESSORIES Table 7 lists optional accessories available for the Cisco Unified IP Phone 7941G. Table 7. Optional Accessories
Description Locking wall-mounting kit Non-locking wall-mounting kit Local power adapter for sites where PoE is not available; refer to the Table 6, AC Country Power Cords, to select the correct regional power cord. CP-PWR-CUBE-3= is compatible with and can replace CP-PWR-CUBE-2=.
Part Number CP-LCKNGWALLMNT2= CP-WALLMOUNTKIT= CP-PWR-CUBE-3=
WARRANTY Cisco Unified IP phones are covered by a Cisco Systems standard one-year replacement warranty.
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CISCO UNIFIED COMMUNICATIONS SERVICES AND SUPPORT Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Upfront planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.

Printed in the USA

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C78-328536-01 02.08

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