Data Sheet

Cisco Unified IP Phone 7941G
The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectivelyenabling them to streamline business processes, reach the right resource the first time and impact the top and bottom line. The Cisco Unified Communications portfolio is an integral part of the Cisco Business Communications Solutionan integrated solution for organizations of all sizes which also includes network infrastructure, security, and network management products, wireless connectivity, and a lifecycle services approach, along with flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications. The Cisco Unified IP Phone 7941G is a full-featured enhanced business IP phone that addresses the communication needs of the transaction worker (Figure 1). It provides two programmable backlit line/feature buttons and four interactive soft keys that guide a user through call features and functions, and audio controls for high-quality duplex speakerphone, handset, and headset. A built-in headset port and an integrated Ethernet switch are standard with the Cisco Unified IP Phone 7941G. The phone also features a best-of-class large, higher-resolution grayscale pixel-based LCD (Figure 2). The display provides features such as date and time, calling party name, calling party number, and digits dialed. The graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications and doublebyte languages. Figure 1. Cisco Unified IP Phone 7941G
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Figure 2. Close-Up of High-Resolution Display and Lighted Line Keys
FEATURES The Cisco Unified IP Phone 7941G is dynamic, and it is designed to grow with system capabilities. Features will keep pace with new changes through software updates to the phone flash memory. Firmware changes can be downloaded from Cisco Unified CallManager and Cisco.com. No hands-on moves and changes are required with the phonethe user can simply pick up the phone and move to the new location anywhere on your network. The Cisco Unified IP Phone 7941G provides many accessibility methods according to user preference. Table 1 lists features of the phone. Table 1.
Feature Messages Directories
Features of Cisco Unified IP Phone 7941G
Description The phone offers direct access to voicemail. The phone identifies incoming messages and categorizes them for users on the screen. This feature allows users to quickly and effectively return calls using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAP3) standard directory. The Settings feature key allows the user to adjust display contrast, select background images (if available), and select from a large number of unique ringer sounds through the User Preference menu. Network Configuration preferences also can be set up (usually by the system administrator). Configuration can be either automatically or manually set up for Dynamic Host Control Protocol (DHCP), Trivial File Transfer Protocol (TFTP), Cisco Unified CallManager, and backup Cisco Unified CallManager instances. Other available Settings submenus include Device Configuration and Security Configuration. The Cisco Unified IP Phone 7941G allows users to quickly access diverse information such as weather, stocks, quote of the day, or any Web-based information using XML to provide a portal to an ever-growing world of applications, features, and information. The online Help feature gives users information about the phone keys, buttons, and features. The pixel display allows for greater flexibility of features and significantly expands the information viewed when using features such as Services, Information, Messages, and Directory. For example, the Directory button can show local and server-based directory information. The phone has a large, high-resolution, graphical 4-bit grayscale display (320 x 222). The phone offers high-quality speakerphone technology, including easy-to-use speaker On/Off, Microphone Mute, and Headset buttons. These buttons are lit when active. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.

Settings

Services
Display Speakerphone, Mute, and Headset Buttons
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Feature Ethernet Switch

Description The internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and Cisco Unified IP phones, providing improved security and reliability of voice and data traffic. A dedicated headset port eliminates the need for a separate amplifier when using a headset. This feature allows the handset to remain in its cradle, making headset use simpler. The convenient Volume Control button on the phone provides for easy, decibel-level adjustments for the speakerphone, handset, headset, and ringer. The handset is hearing aid-compatible (HAC). Additional volume control gain can be achieved using an inline handset amplifier such as Walker Equipment W-10 and CE-100 amplifiers. The phone foot-stand is adjustable from flat to 60 degrees to provide optimum display viewing and comfortable use of all buttons and keys. The foot-stand is keyed to match standard wall-jack configurations for wall mounting. Two optional wall-mount brackets are also offered, as noted later in this document. The Cisco Unified IP Phone 7941G supports Cisco Pre-standard Power over Ethernet (PoE), which allows powering from any of the Cisco Inline Power-capable blades and boxes. In addition, it supports IEEE 803.af PoE. The phone can be powered locally with a power supply (part number CP-PWR-CUBE3). More than 24 user-adjustable ring tones are available. A HAC handset (meets ADA requirements) is available, as well as HAC compliance for magnetic coupling to approved HAC hearing aids. The dial pad is also ADA-compliant. The phone offers Skinny Client Control Protocol (SCCP) support. G.711 and G.729a audio compression codecs are available. The phone supports differentiated services code point (DSCP) and 802.1Q/p standards. The phone supports manufacturing-installed digital certificates, device authentication, and encryption. Support for more than 20 languages is built in (depends on Cisco Unified CallManager version). IP address assignment can be statically configured or configured through the DHCP client. Comfort-noise generation and voice activity detection (VAD) programming are performed on a system basis.

Headset Port

Volume Control

Adjustable Foot-Stand

Flexible Power Options
Multiple Ring Tones Americans with Disabilities Act (ADA) Features Signaling Protocol Support Codec Support Quality of Service (QoS) Options Security Language Support Configuration Options Voice Quality
SPECIFICATIONS Table 2 gives specifications of the Cisco Unified IP Phone 7941G. Table 2. Specifications of Cisco Unified IP Phone 7941G
Description 82 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm) 3.5 lb (1.6 kg) Polycarbonate acrylonitrile butadiene styerene (ABS) plastic in textured dark gray color with silver bezel The phone is interoperable with Cisco Pre-standard PoE and with IEEE 802.3af PoE (the phone is a Class 2 device); 48 VDC is required; it can be supplied locally at the desktop using an optional AC-to-DC power supply (part number CP-PWR-CUBE-3=). Use of the power supply also requires one of the corresponding AC country cords listed in Table 6.
Specification Dimensions (H x W x D) Weight Phone-Casing Composition Power Requirements
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TEMPERATURE Table 3 gives temperature ratings for the Cisco Unified IP Phone 7941G Table 3. Temperature Ratings for Cisco Unified IP Phone 7941G
Description 32 to 104 (0 to 40 F C) 10 to 95% (noncondensing) 14 to 140 (10 to 60 F C)
Temperature Variable Operating Temperature Relative Humidity Storage Temperature
CERTIFICATIONS Table 4 gives certifications for the Cisco Unified IP Phone 7941G. Table 4. Certifications

Description

Certification Regulatory Compliance Safety
CE marking Underwriters Laboratories (UL) 60950 Canadian Standards Association (CSA) C22.2 No. 60950 IEC 60950 EN 60950 AS/NZS 60950
Electromagnetic Compatibility (EMC)
Federal Communications Commission (FCC) Part 15 (CFR 47) Class B ICES-003 Class B EN55022 Class B CISPR22 Class B AS/NZ 3548 Class B VCCI Class B EN55024 EN 50082-1 EN 61000-3-2 EN 61000-3-3

Telecom

FCC Part 68 (CFR47) HAC IC CS-03 Australia-as/ACIF S004 and AS/ACIF S040 New Zealand PTC 220 Draft
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ORDERING INFORMATION Table 5 gives ordering information for the Cisco Unified IP Phone 7941G. Table 5. Ordering Information for Cisco Unified IP Phone 7941G
Description Cisco Unified IP Phone 7941G Cisco Unified IP Phone 7941G, spare Cisco Unified IP Phone 7941G, channel with license
Part Number CP-7941G CP-7941G= CP-7941G-CH1
All Cisco Unified IP phones require the purchase of a phone technology license, regardless of call protocol being used.
POWER CORDS Table 6 lists the AC country power cords needed for the Cisco Unified IP Phone 7941G. Table 6. AC Country Power Cords
Description Asia Pacific Argentina Australia European community China Japan North America Switzerland United Kingdom
Part Number CP-PWR-CORD-AP= CP-PWR-CORD-AR= CP-PWR-CORD-AU= CP-PWR-CORD-CE= CP-PWR-CORD-CN= CP-PWR-CORD-JP= CP-PWR-CORD-NA= CP-PWR-CORD-SW= CP-PWR-CORD-UK=
ACCESSORIES Table 7 lists optional accessories available for the Cisco Unified IP Phone 7941G. Table 7. Optional Accessories
Description Locking wall-mounting kit Non-locking wall-mounting kit Local power adapter for sites where PoE is not available; refer to the Table 6, AC Country Power Cords, to select the correct regional power cord. CP-PWR-CUBE-3= is compatible with and can replace CP-PWR-CUBE-2=.
Part Number CP-LCKNGWALLMNT2= CP-WALLMOUNTKIT= CP-PWR-CUBE-3=
WARRANTY Cisco Unified IP phones are covered by a Cisco Systems standard one-year replacement warranty.
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CISCO UNIFIED COMMUNICATIONS SERVICES AND SUPPORT Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Upfront planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.

Printed in the USA

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C78-328536-01 02.08

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Phone Screen Icons

Line and Call State Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Secure Calls Authenticated call Encrypted call
Video enabled Option selected Feature enabled Phone service URL assigned URL entry in a call log is ready to edit

Button Icons

Messages Services Help Directories
Selected Device Handset in use Headset in use Speakerphone in use Other Features Busy line in a speed-dial, call log, or directory listing (BLF feature) Idle line in speed-dial, call log, or directory listing (BLF feature) Speed-dial, call log, or directory listing (line status unknown) Message waiting Settings Volume Speaker Mute Headset

Contents

Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus 13 Understanding the Help System on Your Phone 13 Understanding Lines vs. Calls 14 Understanding Line and Call Icons 14 Recognizing Recording Tones 15 Understanding Feature Availability 15 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a CallBasic Options 16 Placing a CallAdditional Options 17 Answering a Call 18 Ending a Call 19 Using Hold and Resume 19 Using Mute 20 Switching Between Multiple Calls 20
Viewing Multiple Calls 20 Transferring Calls 21 Sending a Call to a Voice Messaging System 22 Forwarding All Calls to Another Number 23 Using Do Not Disturb 24 Making Conference Calls 25 Understanding Types of Conference Calls 25 Starting and Joining a Standard Conference 26 Starting or Joining a Meet-Me Conference Call 28 Advanced Call Handling 29 Speed Dialing 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared-Line Call 32 Preventing Others from Viewing or Barging a Shared-Line Call 33 Storing and Retrieving Parked Calls 33 Making and Receiving Secure Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 36 Using BLF to Determine a Line State 36 Using a Handset, Headset, and Speakerphone 37 Obtaining a Headset 38 Using AutoAnswer 38 Using Phone Settings 39 Customizing Rings and Message Indicators 39 Customizing the Phone Screen 40 Using Call Logs and Directories 41 Using Call Logs 41
Directory Dialing 43 Using Corporate Directory on Your Phone 44 Using Personal Directory on Your Phone 45 Accessing Voice Messages 48 Customizing Your Phone on the Web 49 Accessing Your User Options Web Pages 49 Configuring Features and Services on the Web 50 Using Personal Directory on the Web 50 Using Your Personal Address Book on the Web 50 Configuring Fast Dials on the Web 51 Using the Address Book Synchronization Tool 52 Setting Up Speed Dials on the Web 52 Setting Up Phone Services on the Web 53 Controlling User Settings on the Web 54 Controlling Line Settings on the Web 55 Using Cisco WebDialer 57 Understanding Additional Configuration Options 59 Troubleshooting Your Phone 61 General Troubleshooting 61 Viewing Phone Administration Data 62 Using the Quality Reporting Tool 62 Cisco One-Year Limited Hardware Warranty Terms 63 Index 65

An Overview of Your Phone
The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports: Access to network data, XML applications, and web-based services. Online customizing of phone features and services from your User Options web pages. A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone.

Figure 1

Cisco Unified IP Phone 7961G and 7961G-GE

Figure 2

Cisco Unified IP Phone 7941G and 7941G-GE

137504

137503

Item 1

Programmable buttons

Description

Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Web-based services (for example, a Personal Address Book (PAB) button) Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Green, steadyActive call Green, flashingHeld call Amber, steadyPrivacy in use Amber, flashingIncoming call Red, steadyRemote line in use (shared line or BLF status)
For more information, see.
Understanding Phone Screen Features, page 12 Basic Call Handling, page 16 Speed Dialing, page 29 Using a Shared Line, page 31 Using BLF to Determine a Line State, page 36
Phone screen Footstand button Messages button Directories button Help button

Shows phone features.

Understanding Phone Screen Features, page 12
Allows you to adjust the angle of the phone Adjusting the Footstand, base. page 6 Auto-dials your voice message service (varies by service). Opens/closes the Directories menu. Use it to access call logs and directories. Activates the Help menu. Accessing Voice Messages, page 48 Using Call Logs, page 41 Understanding the Help System on Your Phone, page 13 Using Phone Settings, page 39

Settings button

Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Opens/closes the Services menu.

Services button

Customizing Your Phone on the Web, page 49

Item 9

Volume button
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Toggles the Mute feature on or off. When Mute is on, the button is lit. Toggles the headset on or off. When the headset is on, the button is lit. Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log. Allows you to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on your phone screen). Indicates an incoming call or new voice message.
Using a Handset, Headset, and Speakerphone, page 37 Using a Handset, Headset, and Speakerphone, page 37 Using Mute, page 20 Using a Handset, Headset, and Speakerphone, page 37 Using Call Logs, page 41
10 Speaker button 11 Mute button 12 Headset button 13 Navigation button
14 Keypad 15 Softkey buttons 16 Handset light strip
Basic Call Handling, page 16 Understanding Phone Screen Features, page 12 Accessing Voice Messages, page 48
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area. Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured. For an icon reference, see Phone Screen Icons in the Quick Reference Card at the front of this guide. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button. Displays audio mode icons, status information, and prompts. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call Icons section on page 14, and Viewing Multiple Calls, page 20. Indicates call activity. Press this tab to return to the call activity area, if needed. Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13.

Using Personal Directory on Your Phone, page 45
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Unified Extension Mobility profile
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Extension Mobility service on a phone.
Your system administrator
Using Cisco Extension Mobility, page 36

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
Answer with a headset Answer with the speakerphone Switch from a connected call to answer a new call Answer using call waiting Send a call to a voice messaging system Auto-connect calls Retrieve a parked call on another phone
Press , if unlit. Or, if is already lit, press Answer or (flashing). Press , Answer, or (flashing).
Using a Handset, Headset, and Speakerphone, page 37 Using a Handset, Headset, and Speakerphone, page 37
Press Answer, or if the call is ringing Using Hold and Resume, on a different line, press (flashing). page 19 Press Answer. Press iDivert. Use AutoAnswer. Use Call Park. Using Hold and Resume, page 19 Sending a Call to a Voice Messaging System, page 22 Using AutoAnswer, page 38 Storing and Retrieving Parked Calls, page 33
Use your phone to answer a call ringing elsewhere Answer a priority call (SCCP phones only)

Use Call Pickup.

Picking Up a Redirected Call on Your Phone, page 30 Prioritizing Critical Calls, page 35
Hang up the current call and press Answer.

Ending a Call

To end a call, hang up. Here are some more details.
Hang up while using the handset Hang up while using the headset
Return the handset to its cradle. Or press EndCall. Press. If you want to keep headset mode activate, press EndCall. or EndCall. Press EndCall. If necessary, remove the call from hold first.
Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line

Using Hold and Resume

You can hold and resume calls.
Put a call on hold Remove a call from hold on the current line Remove a call from hold on a different line
1. Make sure the call you want to put on hold is highlighted. 2. Press Hold. 1. Make sure that the appropriate call is highlighted. 2. Press Resume. Press for the appropriate line. If a single call holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume.

Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard (ad hoc) and Meet-Me.
Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:
ConfrnUse this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. JoinUse this softkey to establish a standard conference by joining several calls already on one line. (SCCP phones only) cBargeUse this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See Starting and Joining a Standard Conference, page 26, for additional instructions.
Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See Starting or Joining a Meet-Me Conference Call, page 28, for additional instructions.
Starting and Joining a Standard Conference
A standard (ad hoc) conference allows at least three people to participate in a single call.
Create a conference by calling participants Add new participants to an existing conference
1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Create a conference by joining two or more existing calls (SCCP phones only)
1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon. 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note
The active call is automatically selected.
Participate in a conference
Answer the phone when it rings.
Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a call on a shared line press the more softkey to display cBarge.) See Using a Shared Line, page 31. View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of participants See who started the conference Drop the last party added to the conference While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button. 1. Press Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button.
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworkers desk or in a conference room).
Store an active call using Call Park
1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Note the call park number displayed on your phone screen. 3. Hang up.

Retrieve a parked call

Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

Check the security level of a call
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure.
Determine if secure calls can be made in your company
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

(SCCP phones only.) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify your system administrator about a suspicious or harassing call
Press MCID. Your phone plays a tone and displays the message, MCID successful.
Prioritizing Critical Calls
(SCCP phones only.) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you.

Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Want to view priority level of a call Enter the MLPP access number (provided by your system administrator) followed by the phone number. You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Want to accept a higher-priority call Hear a continuous tone interrupting your call Answer the call as usual. If necessary, end an active call first. You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

To keep headset mode active, do one of the following:
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them.

Using Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
Change the ring tone per line
1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it. 4. Press Select and Save to set the ring tone, or press Cancel.
Change the ring pattern per line (flash-only, ring once, beep-only, etc.)
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call ring pattern settings. (See Controlling Line Settings on the Web, page 55.) Note
Before you can access this setting, your system administrator might need to enable it for you.
Adjust the volume level for the phone ringer Change the way that the voice message light on your handset works
Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your message indicator settings. (See Controlling Line Settings on the Web, page 55.) Note
Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.
Customizing the Phone Screen
You can adjust the characteristics of your phone screen.
Change the phone screen contrast
1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note
If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
Next, press to change the contrast until you can see the phone screen display, and then press Save.
Change the background image
> User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the image or press Cancel. Note
If you do not see a selection of images, then this option has not been enabled on your system.
Change the language on your screen
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your user settings. (See Controlling User Settings on the Web, page 54.)

The first logged entry is the name/number of the last completed call of a multiparty call received on

your phone.

The second logged entry is the name/number of the first completed call of a multiparty call received

on your phone.

Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
Dial from a corporate directory (while not on another call) Dial from a corporate directory (while on another call)
1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, or scroll to the listing and go off-hook. 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) EndCallDisconnects the first call and dials the second.
See if the phone line in the directory is busy
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a Line State, page 36.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 50.
Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry
1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified CallManager user ID and PIN, then press

Submit.

1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.

Dial from a PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participants phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again to dial the number.

Delete a PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Delete. 4. Choose OK to confirm the deletion.

Edit a PAB entry

1. Search for a listing. 2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update.

Add a new PAB entry

1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
Assign a Fast Dial code to a PAB entry
1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select.
Add a new Fast Dial code (not using a PAB entry)
1. Choose 2. Press Fast Dial.
> Personal Directory > Personal Fast Dials.
3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update.
Search for Fast Dial codes
2. You can choose Previous or Next to move through listings. 3. Highlight the listing that you want and press Select. 1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Dial. 4. Choose OK to complete the action.
Place a call using a Fast Dial code

Delete a Fast Dial code

1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Remove. 1. Choose 2. Choose Logout. > Personal Directory (exact name can vary).
Log out of Personal Directory
Tips Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Accessing Voice Messages

To access voice messages, use the button.
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system.

Change the voice message indicator setting per line
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

5. Click Save.

Change the ring pattern per line
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save. Note
The idle ring setting pertains if you receive an incoming call when the phone is idle. The consecutive ring setting pertains if you receive an incoming call when the phone is active.
Change or create a line text label that appears on your phone screen
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
Use WebDialer with your User Options directory
1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log into a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.

Set up, view, or change WebDialer preferences
Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use permanent deviceIdentifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on the phone, choose > Network Configuration > Host Name.) Use Extension MobilityIf selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For more information.

Talk to your system administrator or phone support team. Talk to your system administrator or phone support team. See: Speed Dialing, page 29 Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only)
Need to handle more Ask your system administrator to calls on your phone line configure your line to support more calls. Need more than one phone line Need more speed-dial buttons Ask your system administrator to configure one or more additional directory numbers for you. First make sure that you are using all of your currently available speed-dial buttons. If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service. Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Work with (or work as) Consider using: an administrative Cisco Unified CallManager assistant (SCCP phones Assistant only) A shared line Want to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

See: Using a Shared Line, page 31 Cisco Unified CallManager Assistant User Guide See Using a Shared Line, page 31.
Share phones or office space with coworkers
Consider using: Call Park to store and retrieve calls without using the transfer feature Call Pickup to answer calls ringing on another phone A shared line to view or join coworkers calls Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone
Ask your system administrator about these features and see: Advanced Call Handling, page 29 Using a Shared Line, page 31 Using Cisco Extension Mobility, page 36
Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for your someones behalf phone. Need to make video calls (SCCP phones only) Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera.
See Using AutoAnswer, page 38.
Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide. See Using BLF to Determine a Line State, page 36.
Determine the state of a Ask your administrator to set up the phone line associated Busy Lamp Field (BLF) feature for with a speed-dial your phone. button, call log, or directory listing on your phone Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service.
See Using Cisco Extension Mobility, page 36.
Troubleshooting Your Phone
This section provides information to help you troubleshoot problems with your phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call

Explanation

One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.