Cisco IP Phone 7911
LCD display - monochrome
The Cisco IP Phone 7911G fills the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone who conducts low to moderate telephone traffic. Four dynamic soft keys guide users through core business features and functions, while a pixel-based display combines intuitive features, calling information, and eXtensible Markup Language (XML) services into a rich user experience. The Cisco IP Phone 7911G offers numerous important security features plus the choice of IEEE 802.... Read more [ Report abuse or wrong photo | Share your Cisco IP Phone 7911 photo ]
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Cisco IP Phone 7911
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User reviews and opinions
|vcxzfg||8:41am on Thursday, August 26th, 2010|
|The Cisco Unified IP Phone 7911G fills the communication needs of cubicle, retail, classroom. This is one excellent product/idea that will open up a great opportunity for businesses for example.|
|shat||7:06am on Sunday, July 18th, 2010|
|This is a good business phone with a big display screen, which has the date and time at the top left.|
|rrstiff||5:35am on Wednesday, May 19th, 2010|
|Facilities you can get from Cisco IP Phone 7911G phone set. The Cisco IP Phone 7911G fills the communication needs of cubicle, retail, classroom.|
|pws||12:58am on Tuesday, March 16th, 2010|
|This is a good business phone with a big display screen, which has the date and time at the top left.|
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 527-0883
Common Phone Tasks
View online help on the phone Place a call Redial a number Talk using the handset and listen on the speaker Listen on the speaker only Use your call logs Press Help. and choose Go off-hook before or after dialing a number. Press Redial. (Group Listen mode only.) Press GListen. (Monitor mode only.) Press Monitor. Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Select a number and press Dial. Press EditDial, << or >>. Highlight a call to put on hold or resume from hold, and press. Press Transfer, enter the number, then press Transfer again. Press more > Confrn and dial the participant, then press Confrn again. QUICK REFERENCE
AbbrDial Answer Barge CallBack Cancel cBarge CFwdALL Clear Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial
Edit a number Hold/resume a call
Transfer a call to a new number Start a standard (ad hoc) conference call
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks
Close ConfList Confrn Delete
Details Opens the Details call record for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number
DirTrfr Transfer two calls to each other (SCCP only) DND EditDial EndCall Erase Exit Turn on/off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) 2007 Cisco Systems, Inc. All rights reserved. OL-14584-01
GListen GLOff GPickUp iDivert
Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Answer a call ringing in another group Send or redirect a call to a voice message system
Delete entered characters Move through entered characters
Feature enabled URL entry in call log is ready to edit (SIP only) Audio or Video Mode Handset in use
Phone Screen Icons
Line and Call Status Call Forwarding enabled Call on hold Connected call Off-hook On-hook Incoming call Shared line in use Authenticated call Encrypted call Priority call Medium priority call
Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G only with SCCP)
Join Join several calls on a single line to (SCCP only) create a conference MeetMe Monitor MonOff more Msgs New Call OPickUp Park PickUp QRT Redial Remove RMLstC Search Transfer Update Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content
A list of accessibility features is available upon request.
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
Network port (10/100 SW) Handset port DC adapter port (DC48V)
AC-to-DC power supply AC power cord
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
Network port (10/100 SW) Access port (10/100 PC) Handset port
DC adapter port (DC48V) AC-to-DC power supply AC power cord
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.
Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.
An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: Access to network data, XML applications, and web-based services. Online customizing of phone features and services from your User Options web pages.
Understanding Buttons and Hardware
You can use this graphic below to identify the buttons and hardware on your phone.
For more information, see.
Displays phone menus and call activity Accessing Applications including caller ID, call duration, and call state. Menus, page 11 and Understanding Feature Availability, page 12. Indicates your Cisco Unified IP Phone model series. Each activates a softkey option displayed on your phone screen. Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. Softkey Definitions, page 3. Accessing Applications Menus, page 11 and Speed Dialing, page 26.
Cisco Unified IP Phone series Softkey buttons Navigation button
Applications Menu button Hold button
Displays the Applications menu that provides access to a voice message system, phone logs and directories, settings, services, and help.
Accessing Applications Menus, page 11.
Places the active call on hold, resumes a call on Using Hold and hold, and switches between an active call and a Resume, page 17. call on hold. Allows you to dial phone numbers, enter letters, and choose menu items. Controls the handset, headset, speaker, and ringer volume. Basic Call Handling, page 13. Using a Handset, Headset, and Speaker, page 37.
Keypad Volume button
Handset with light strip
The light strip on the handset indicates an incoming call or new voice message.
Accessing the Help System on Your Phone
The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Place a call
Pick up the handset and dial the number.
An Overview of Your Phone, page 9. . Using Hold and Resume, page 17.
Dial on-hook (with dial Press New Call and dial the number. tone) Redial a number Place a call when another call is active Press Redial. 1. Press 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial.
Using Call Logs, page 42.
Tips You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook. If you make a mistake while dialing, press << to erase digits. If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
Placing a CallAdditional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
Speed dial a number
Do one of the following: Press , choose a speed-dial number, and press Dial. Press and select Directories > Speed Dials. Select a number and press Dial. Use the Abbreviated Dial feature. Use the Fast Dial feature.
Speed Dialing, page 26.
Dial from a corporate directory on your phone
1. Press and select Directories > Using Call Logs, Corporate Directory (name can vary). page 42. 2. Enter a name and press Search. 3. Highlight a listing and go off-hook.
Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Using Cisco WebDialer, page 58.
Your system administrator.
Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry
Prioritizing Critical Calls, page 32. Using the User Options Web Pages, page 49. Using Personal Directory on Your Phone, page 45.
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Extension Mobility profile Make a call from a cellular phone using Mobile Voice Access
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Cisco Extension Mobility service on a phone. 1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. 3. Enter your cellular phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number.
Using Cisco Extension Mobility, page 34. Managing Business Calls Using a Single Phone Number, page 35.
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Switch from a connected call to answer a new call Answer a call using call waiting Send a call to a voice message system Automatically connect incoming calls Retrieve a parked call on another phone
Press Answer. Press Answer. Press iDivert. Use AutoAnswer. Use Call Park or Directed Call Park.
You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.
Turn on DND
Press DND. Do Not Disturb displays on the status line, and the ring tone is turned off.
Turn off DND
Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.
Customize DND settings
1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options:
Do Not DisturbSet to enable/disable DND. DND Incoming Call AlertSet the alert to beep only or
disable all visible and audible alert notifications.
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey.
Conference allows you to call each participant. Conference is available on most phones.
Create a conference by calling participants
1. From a connected call, press Confrn. 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference initiator). Note
You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.
End a Meet-Me conference
All participants must hang up. The conference does not automatically end when the conference initiator disconnects.
Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, Device Not Authorized. For more information, see Making and Receiving Secure Calls, page 31.
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Get an updated list of conference participants See who initiated the conference Remove any conference participant Drop the last participant added to the conference Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. While viewing the conference list, highlight the participants name and press Remove. While viewing the conference list, press RMLstC. You can remove participants only if you initiated the conference call. or or icon after Conference on the phone icon beside the participants name on the
Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.
See Using Conference, page 23.
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.
Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed Dials Abbreviated Dialing Fast Dials To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. See Using the User Options Web Pages, page 49. To set up Fast Dials, you must have access to the Personal Directory feature. See Using Personal Directory on Your Phone, page 45. Alternately, your system administrator can configure speed-dial features for you.
Store an active call using Call Park
1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up.
Retrieve a parked call Direct and store an active call at a directed call park number
Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2. Select a speed-dial number assigned to a directed call park number or dial the number. 3. Press Transfer again to finish storing the number. Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number, or after entering the park retrieval prefix, select the speed-dial for the directed call park number to connect to the call.
Retrieve a parked call from a directed call park number
Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Log out of hunt groups to temporarily block hunt group calls Log in to receive hunt group calls
Press HLog. Your phone screen displays, Logged out of Hunt Group. Press HLog.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with coworkers Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See Privacy, page 29 for exceptions.)
Tips If your system administrator has disabled the speaker on your phone, the GListen, GLOff, Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.
Pressing the Volume button changes the volume for the handset or speaker, depending on which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker and not the handset. If you need to change the wideband setting for your handset (for example, if you change your handset) press and choose Settings > User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance.
Using and Obtaining a Headset
To use a headset, disconnect the handset and connect a headset to the Handset port.
If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable and you must contact your system administrator to change this setting.
For information about purchasing headsets, see Headset Information, page 7. Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset. AutoAnswer is disabled when Do Not Disturb is active.
Changing Phone Settings
View your call logs
Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial. 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
Display details for a single call record
2. Highlight a call record. 3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only). Erase all call records in all logs Erase all call records in a single log Press , choose Directories, then press Clear. , choose Directories > Missed Calls, Placed Calls, or Received
1. Press Calls.
2. Highlight a call record. 3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call record 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record. 3. Press Delete.
Dial from a call log (while not on another call)
1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call. Dial from a call log (while connected to another call) 1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose one of the following to handle the original call:
HoldPuts the first call on hold. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 50. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Click Save.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
Search for a Fast Dial entry Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.
Delete a Fast Dial entry
1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Tips You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled raw in the User Options pages and do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features: Speed-dial numbers Abbreviated Dialing Fast Dials For help using speed dial features, see Speed Dialing, page 26.
Set up speed-dial numbers
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for a speed-dial number on your phone. 5. Click Save. Note
Your phone uses the ASCII Label field.
Set up Abbreviated dialing
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for an Abbreviated Dialing code. 5. Click Save.
X (upper or lower case)Matches a single digit. For example,
408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any
number starts with 408.
#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is too
late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the call
rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile, which
contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Blocked Access ListSelect a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Mobile PhoneSelect to allow your cellular phone to accept a call sent
from your desktop phone.
Enable Mobile ConnectSelect to allow your cellular phone to ring
simultaneously with your desktop phone.
Smart Client InstalledSelect to indicate that the remote destination
you are setting up is a smartphone. 6. Click Save.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you.
TABSynch 52 TAPS 7 Tool for Auto-Registered Phones Support 7 transferring, options for 19 troubleshooting general 61 QRT 62
User Options web pages accessing 49 configuring features and services with 50 subscribing to phone services with 53 using a headset 7
voice message indicator description of 48 voice messages, accessing 48 volume for handset, headset, or speaker 37, 38 for phone ringer 40 volume button illustration 10
warnings, safety 2 web-based services configuring 50 See also User Options web pages WebDialer 58
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CISCO IP PHONE 7911G
Q. What is the Cisco IP Phone 7911G? A. The new Cisco IP Phone 7911G is the latest Cisco Systems full-featured basic set IP phone providing enhanced functions for those needing
additional capabilities. It shares the industrial design of the highly successful Cisco IP Phone 7912G. Like the Cisco IP Phone 7912G, it provides one line and four interactive soft keys that guide a user through call features and functions.
Q. What are the main differences between the Cisco IP Phone 7911G and the existing Cisco IP Phone 7912G? A. Refer to the Features and Functions section for specifics of feature differences. In general, the Cisco IP Phone 7911G offers broader
applications capabilities through its enhanced memory, more infrastructure integration options (such as support for IEEE 802.3af Power over Ethernet), advanced security, and an extended software roadmap to support advanced IP features. It also incorporates some of the advanced user interface features of the high-end Cisco IP Phone 7970 series models. User interface differences between the phone models will be documented and published.
Q. Who are the target customers for the Cisco IP Phone 7911G? A. The Cisco IP Phone 7911G addresses the communication needs of a clerk or equivalent worker in a basic office cubicle environment with a
low to moderate amount of phone traffic.
Q. Which phone should I order? A. Refer to Table 1 for the primary comparison measures.
Table 1. Comparison of Cisco IP Phone 7912G and IP Phone 7911G
Cisco IP Phone 7912G (Part Number CP-7912G-A) IEEE 803.af Power Over Ethernet (PoE) Enhanced Memory and Applications Enhanced Security Features LCD Resolution Cisco Inline Power No No No 192 x 64 pixels Yes Cisco IP Phone 7911G (Part Number CP-7911G) Yes Yes Yes 192 x 64 pixels Yes
Q. What should I do if a customer wants to upgrade from an existing phone to this new phone? A. The regular Cisco Technology Migration Program (TMP) will be available within two weeks of first customer shipment (FCS). Use the Cisco
TMP tool to verify the discount.
Q. If I trade in an older Cisco IP phone for a new one, do I have to purchase a new software user license? A. New user license part numbers have been created (for example, SW-CCM-UL-7911). A user license must be selected when purchasing;
however, a Cisco TMP exception has been created to provide a license credit of nearly 100 percent when a customer moves from one user license
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to another of equal price (for example, upgrading from a user license for the Cisco IP Phone 7912G to a user license for the Cisco IP Phone 7911G). The exception will be in place within two weeks of FCS. Use the Cisco TMP tool to verify the discount.
Q. What Cisco CallManager release is required for the Cisco IP Phone 7911G? A. Customers are required to use the most recent version of each Cisco CallManager train for full support: Version 3.3 (5)SR1, 4.0(2)SR2b,
Q. Does the new Cisco IP Phone 7911G identify itself differently to Cisco CallManager (or Cisco CallManager Express [CME]) than a Cisco
IP Phone 7912G?
A. Yes, it is a new phone model. Q. What phone firmware version is required? A. A new phone firmware version is required for this new Cisco IP Phone 7911G. 7911 Skinny Client Control Protocol (SCCP) Firmware
Version 7.2(1) will be posted to Cisco.com when the phone is orderable.
Q. What protocols will be supported? A. The Cisco IP Phone 7911G will support only SCCP at FCS. Q. Will Session Initiation Protocol (SIP) be supported in the future? When? A. Support for SIP Version 2 will be available in the Cisco CallManager Version 5.0 release timeframe. Q. What languages are supported on the Cisco IP Phone 7911G? A. Language localization support varies by Cisco CallManager version:
Cisco CallManager 3.3(5) SR1 supports the following languages: Danish, Dutch, French, Finnish, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish. Cisco CallManager 4.0 supports all these languages, plus Brazilian Portuguese. Note: Localized language support will be offered with Cisco CallManager 4.0; however, the date of support is planned for the first half of 2006. Cisco CallManager 4.1(3) supports all the languages listed previously, plus Catalan and English (United Kingdom). Bulgarian, Croatian, Czech, Romanian, Serbian, Slovak, and Slovenian will follow approximately 3 months after FCS. Support for Hong Kong, Simplified and Traditional Chinese, and Korean will be added in a subsequent release. For all three listed Cisco CallManager platforms, localized user interface language support for Cisco IP Phone 7911G will be released within 3 months of FCS (unless noted otherwise). Localized documentation will follow approximately 3 months later. FEATURES AND FUNCTIONS
Q. What new features are supported? A. The following are some of the new features available with the Cisco IP Phone 7911G:
High-resolution, pixel-based, monochrome display for improved text, graphics, and productivity-enhancing audio and text eXtensible Markup Language (XML) applications (including support of double-byte and unicode characters) IEEE 802.3af Power over Ethernet (Class 2) plus continued support for Cisco inline power Enhanced platform to support future capabilities (IPv6, advanced SIP, etc.) Factory-installed certificates for ease of security configuration Secure, encrypted communication streams (signaling and media)
Q. Is the Cisco IP Phone 7914 Expansion Module supported? A. No. The Cisco IP Phone 7914 Expansion Module is supported only on the Cisco IP Phone 7960G and higher models.
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Q. Is Cisco VT Advantage for desktop videoconferencing supported? A. Cisco VT Advantage will be supported in SCCP in a follow-up software release. Q. Is there speakerphone capability and headset connectivity? A. No. Like the Cisco IP Phone 7912G, the Cisco IP Phone 7911G does not include hands-free speakerphone and headset connectivity. The Cisco
IP Phone 7911G supports monitor (one-way audio through the chassis speaker) and will support a group listen feature (European-style speakerphone using the handset and the chassis speaker) in a follow-up software release.
Q. Does Cisco CallManager Express support the Cisco IP Phone 7911G? A. Cisco CME will support the Cisco IP Phone 7911G starting with Version 4.0, which is planned for release during the second half of 2006. Q. Is Survivable Remote Site Telephony (SRST) supported? What about Secure SRST? A. Yes, both are supported on Cisco IOS Software releases 12.3(14)T and 12.4 Mainline (recommended).
Q. Does the phone support Cisco inline power or IEEE 802.3af Power over Ethernet (PoE)? A. The Cisco IP Phone 7911G supports both Cisco inline power and IEEE PoE (Class 2). Q. As a Class 2 IEEE device, does the Cisco IP Phone 7911G require a continuous draw of 6.49W (standard Class 2)? A. No. When Cisco IP phones are connected to common switches such as the Cisco Catalyst 3560 or Catalyst 3570, the switch can automatically
detect the phone type and provide the exact amount of power that the phone needs. The use of Cisco Discovery Protocol provides this greater granularity to the power classification, allowing for more accurate reporting of power consumption. This means that Cisco phones can be more energy efficient than other IP phones in the same IEEE power class, allowing for more IEEE endpoints per switch or a lower overall power budget.
Q. Is there a recommended powering option? A. No. Powering decisions depend on the customers environment. Either of the inline power methods can be used, or the standard Cisco IP Phone
external power adapter can be used for local power. Availability and Ordering
Q. When can I order the Cisco IP Phone 7911G? A. It will be orderable by December 2005, and like all new products, will initially be on controlled release. Q. Is a station user license required? A. Yes. As with all Cisco phones, a station user license must be purchased with each phone. At FCS, customers will be able to select only a
Cisco CallManager user license. When Cisco CME is supported, a Cisco CME license will be optional.
Q. What items are included in the Cisco IP Phone 7911G list price? A. The Cisco IP Phone 7911G ships with the base unit (with attached foot stand), a handset, a handset cord, an Ethernet cord, a pictorial quick
start guide, Regulatory Compliance and Safety Information (RSCI), a Cisco 1-year limited hardware warranty card, and an end-user software license agreement. MISCELLANEOUS
Q. Where can I find out more about the new Cisco IP Phone 7911G? A. For more information about Cisco IP phones, visit http://www.cisco.com/en/US/products/hw/phones/ps379/index.html.
Information specific to the Cisco IP Phone 7911G will be posted when the phone can be ordered.
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The Cisco IP Phone 7911G fills the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone who conducts low to moderate telephone traffic. Four dynamic soft keys guide users through core business features and functions, while a pixel-based display combines intuitive features, calling information, and eXtensible Markup Language (XML) services into a rich user experience. The Cisco IP Phone 7911G offers numerous important security features plus the choice of IEEE 802.3af Power over Ethernet (PoE), Cisco inline power, or local power through an optional power adaptor.
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