This equipment must not be used on party lines or coin-operated phone lines.

Industry Canada

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent the degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. This Class B digital apparatus Complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Visit www.mybrinks.com or contact Brinks Customer Care at 1-800-445-0872 for information on obtaining service or repairs. Certification Number: 1140 10954A.

Table of Contents

Consumer Information....ii FCC Notice....ii Industry Canada....iii Welcome.....2 How to Avoid False Alarms...3 The Brinks Home Security System...4 Standard Equipment...4 Optional Equipment....6 Optional Features....7 The Parts of the Keypad....2 Status Display (Standard Keypad)...4 Message Window (Premium Keypad)...4 Emergency Keys....5 Using The Keypad....6 User Codes....7 Entering and Exiting....7 Designated Doors....7 Entry Delay....7 Exit Delay....7 Turning the System On....8 The Four On Modes...8 Turning the System On in Normal Mode...9 Turning the System On with Motions Turned Off Mode..9 Turning the System On with Motions Turned Off / Instant Mode..10 Turning the System On in Instant Mode..10 Turning the System On When It Is Not Ready..11 Turning the System Off....13 Turning the System Off When No Alarms Are In Progress..13 Turning the System Off and Canceling an Alarm...13 Turning the System Off Without Canceling an Alarm..14 What to Do in an Actual Emergency...14 Turning the System Off After an Alarm in Your Absence...15 System Options.....16 How to Bypass a Zone....16 How to Turn the Door Chime On or Off...17 How to View Alarm Memory...17 How to Add an Auxiliary Code....19 How to Delete an Auxiliary Code...21 System Testing....22 Siren and Transmission Test....22 Testing All Burglary Sensors...23 Testing the Smoke Detector...24 Testing the Doors and Windows Only...24 Testing With Not Ready Zones...26

at www.mybrinks.com to get more information about our Customer Move Program. 10. Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can cause false alarms.
The Brinks Home Security System
Standard Equipment The master control panel is housed in a metal box. It is mounted in an out-of-the-way location, such as a closet. The master control panel processes the information sent to it by the systems sensors and keypad. It also contains a battery that allows the system to operate during a power failure. When an alarm occurs, the master control panel sends a message over the telephone line to the Brinks Monitoring Center. Do not open the master control panel unless a Brinks representative instructs you to do so.

Master Control Panel

The keypad is mounted on the wall, near an entry/exit door. You can use it to turn the system on and off, and to change other system options. Keypads come in Premium and Standard styles (see pages 2 and 3.)
Keypad (Premium Style Shown)
You can also use the keypads emergency panic buttons to signal a fire, medical, or police emergency. (See page 5 for more information or review the Keypad Functions information at www.mybrinks.com.)

Door/ Window Sensors

One sensor is placed in or on the frame and body of each door or window that is protected. If the door or window is opened while the system is on, an alarm sounds. An alarm signal is sent to the Brinks Monitoring Center.
Standard Equipment This sensor is mounted on the wall, inside your home. The sensor can detect when someone is moving within its field of view. If the system is on at the time a person is detected, the system sends an alarm signal to the Brinks Monitoring Center. The siren is a small plastic box, mounted inside your home. When an alarm occurs, the siren sounds a warning, designed to frighten off intruders. The siren may also sound when you use some of the systems special features.

Motion Detector

The power transformer is plugged into an outlet near the master control panel. It provides electrical power to the system.
If you should notice that the transformer is

Power Transformer

unplugged, plug it back in immediately.
This device connects the security system to the telephone line in your home. It is located near or inside the master control panel. This makes it possible for the system to send alarm signals over the telephone lines to the Brinks Monitoring Center.

Telephone Jack

Do not remove the dialer cable from the jack unless a Brinks representative or this manual instructs you to do so. The highly visible sign and stickers warn potential intruders that your home is protected by a Brinks Home Security system. You will be provided with one sign and several stickers.

Follow the instructions for the Premium Keypad

1. Press the OPTONS key.

Observe the number displayed in the message window. This is the zone that is not ready. (There may be more than one.) Refer to the PopUp Zone Card to verify the location of the zone.

2. Press the 7 key.

User Codes
When the system is installed, you select a code number to turn the system on and off. This is your master user code, and it may be three or four digits long. To change this code, contact Brinks Customer Care at 1-800-445-0872. You can create a separate auxiliary user code for anyone who needs access to your home. See page 19 for more information. You can change or delete the auxiliary code whenever you like. If you have questions about the systems user codes, visit our website or contact Brinks Customer Care.

Entering and Exiting

Designated Doors The designated entry/exit doors are those doors that you must use to enter and leave your home while the system is on. These doors may be equipped with the door sensors described on page 4. If you use a different door to enter your home, an alarm may sound. Entry Delay When you enter your home while the security system is on, the keypad beeps. This beeping reminds you to turn the system off. You must enter your user code before the beeping stops. In most systems, that delay is 40 seconds long. If you do not enter your code before the delay ends, an alarm is triggered. Exit Delay When you turn the system on in normal mode, you must exit the building and close the door before the exit delay ends. For most systems, the exit delay is 80 seconds; however, that number may vary if local agency or regulator restrictions apply. Once that delay has ended, you will trigger an alarm if you open a protected door or window, or move past a motion detector. Note: The length of the systems entry and exit delays can be adjusted (within certain limits). If you find it difficult to enter or exit your home
before the delay ends, contact Brinks Customer Care at 1-800-445-0872 to have it changed.

Turning the System On

The Four On Modes You can arm the Brinks Home Security system in four different ways: 1) normal mode; 2) motion off; 3) motions off with delay doors instant; and 4) delay doors instant. The illustration below helps you choose which mode to use.
Turning the System On in Normal Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key. The ON light begins to blink, telling you that the system is on and that the exit delay has begun. The Premium Keypad displays the number of seconds left in the exit delay. 3. Exit promptly. You must leave the building before the delay ends. The standard delay is 80 seconds. If the ON light stops blinking and is steadily lit, the exit delay has ended. If you open a door now, you will cause an alarm. Turn the system off by entering your user code, then start over.

Turning the System On with Motions Turned Off Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key.
3. Press the MOTION OFF key. (You must press the MOTION OFF key no more than 20 seconds after you press the ON key.) The ON light blinks. The Premium Keypad reads ON, MOTION OFF. The Standard Keypads MOTION OFF and ON lights are lit.
Turning the System On with Motions Turned Off / Instant Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key.
3. Press the MOTION OFF key.
4. Press the INSTANT key. The ON light turns on. The Premium Keypad reads ON, MOTION OFF, and INSTANT. The Standard Keypads ON, MOTION OFF and INSTANT lights are lit. Do not leave the building, or open any protected windows without first turning the system off. Turning the System On in Instant Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key.
3. Press the INSTANT key. The ON light turns on. The Premium Keypad reads ALL ON, INSTANT. The INSTANT light of the Standard Keypad turns on. Do not leave the building, open any protected windows, or move in front of the motion detector without first turning the system off.
Turning the System On When It Is Not Ready If the system is not ready to turn on, you get a not ready message. This message could mean, for example, that one of the protected windows in your house is open. If you have a Standard Keypad, the READY light is off. If you have a Premium Keypad, the message window reads NOT READY. If you press the ON key when the system is not ready to turn on, the keypad sounds an error tone and the system does not turn on. To make the system ready to arm and it on, do the following:

Press the 7 key.

3. Observe which zone light blinks for the next five seconds. This is the zone that needs to be corrected before the system will turn on. (There may be more than one.) 4. Refer to the Pop-Up Zone Card to verify the zones location.
1. Observe the number displayed in the message window. This is the zone that needs to be corrected before the system will turn on. (There may be more than one, if so, the numbers are shown one at a time.)
2. Refer to the Pop-Up Zone Card to verify the zones location.
5. If the zone is a door or window, make sure that it is securely closed. 6. If the READY light illuminates, turn the system on.
3. If the zone is a door or window, make sure that it is securely closed.

READ Y

4. If the message window reads READY, turn the system on.

(continued)

7. If the READY light does not turn on, see the Frequently Asked Questions information at www.mybrinks.com or call Customer Care at 1-800-445-0872 for further assistance in correcting the notready condition. 8. To turn the system on, you must first turn off the zone that is not ready to arm. Press the OPTIONS key. 9. Press the 1 key. BYPASS 10. Enter the number of the not-ready zone, the number of the illuminated light you observed in Step 1. CAUTION: If you bypass a zone, it will not be protected. The keypad beeps. The READY and BYPASS lights turn on.
5. If the message window reads NOT READY, see the Frequently Asked Questions information at www.mybrinks.com or call Customer Care at 1-800-445-0872 for further assistance in correcting the notready condition. 6. To turn the system on, you must first turn off the zone that is not ready to arm. Press the OPTIONS key until the message window reads: BYPASS, ENTER ZONE #.

Bypass ENTER ZONE

ZONE NUMBER
Enter the number of the not-ready zone, the same number that appeared in the message window. CAUTION: If you bypass a zone, it will not be protected. The keypad beeps. The message window reads READY, BYPASS and the number of the bypassed zone is momentarily displayed.

11. Turn the system on.

8. Turn the system on.

Turning the System Off

Turning the System Off When No Alarms Are In Progress 1. Enter through a designated entry door. The keypad sounds a tone to remind you to turn the system off. The ON light blinks. 2. Turn the system off by entering your code. To prevent an alarm, you must enter your code before the entry delay ends. The standard delay is 40 seconds. The keypad beeps. Once the system is off, the ON light goes out. Turning the System Off and Canceling an Alarm Follow these instructions if you caused an alarm accidentally. 1. Enter through a designated entry door. The siren is sounding and the ON light blinks. The Premium Keypads message window reads ALARM. The Standard Keypads ON light blinks. 2. Enter your user code. The keypad beeps. The Premium Keypads message window reads ALARM MEMORY. 3. Press the CANCEL key. (You must press the CANCEL key within 20 seconds of entering your code.) You will not receive a call from Brinks. The Premium Keypads message window reads ALARM CANCELED. Note: If you press the CANCEL key before entering your code, the result is the same.

Press the OPTIONS key.

Press the 1 key.

Bypass ENTER ZONE #

Press the OPTIONS key until the message window reads: BYPASS, ENTER ZONE #.

BYPASS

Enter the number of the zone you wish to bypass. The keypad beeps. The READY and the BYPASS lights turn on.
2. Enter the number of the zone you wish to bypass. The keypad beeps. The message window reads READY, BYPASS. The number of the bypassed zone lights momentarily.
How to Turn the Door Chime On or Off When you turn the door chime on, the keypad beeps if a protected door or window is opened while the system is turned off. To turn the chime on or off, do the following:
Press the OPTIONS key. Press the 2 key. The ENTER CODE light blinks.

2. CHIME 3.

DOOR CHIME ENTER CODE
1. Press the OPTIONS key until the message window reads: DOOR CHIME, ENTER CODE.
Enter your code. The keypad beeps. The READY and the CHIME light turns on while the chime feature is on.
2. Enter your code. The keypad beeps. The message window reads READY, DOOR CHIME.
Note: If you turn the door chime on and the keypad does not beep, the chime feature may have been turned off at installation. Call Customer Care for assistance. How to View Alarm Memory You can use alarm memory to determine which zones were in alarm.

2. MEMORY

Press the 4 key. The ENTER CODE light blinks.

ALARM MEMORY ENTER CODE

Press the OPTIONS key until the message window reads: ALARM MEMORY, ENTER CODE.
Enter your user code. The keypad beeps. The lights of the zones that were last in alarm blink.
Enter your user code. The keypad beeps. The message window shows which zones were in alarm.
How to Add an Auxiliary Code You can assign an auxiliary user code to the members of your family, or to people who need temporary access to your home. Housekeepers, guests, and housesitters can all be given auxiliary codes. You can assign as many as 91 codes, but for your security, you should limit the number of auxiliary codes you assign, and delete any codes that are not in use. To assign an auxiliary code, do the following:
1. Press the OPTIONS key.
2. Press the 3 key. The ENTER CODE light blinks. 3. Enter the master user code. The keypad beeps. The ENTER USER # light blinks. 4. Enter the number of the user to whom you want to assign a code (1 to 91). The keypad beeps. The ENTER CODE light blinks. 5. Enter the new code. The keypad beeps.

AUX CODE

AUXILIARY CODES ENTER MASTER CODE
1. Press the OPTIONS key until the message window reads: AUXILIARY CODES, ENTER MASTER CODE.
2. Enter the master user code. The keypad beeps. The message window reads: ENTER USER #. 3. Enter the number of the user to whom you want to assign a code (1 to 91). The keypad beeps. The message window reads: ENTER NEW CODE. 4. Enter the new code. The keypad beeps.

6. Test the new code by turning the system on, then using the code to turn the system off.
5. Test the new code by turning the system on, then using the code to turn the system off.
How to Delete an Auxiliary Code If you wish to delete an auxiliary user code, do the following:
Press the OPTIONS key. AUXILIARY CODES ENTER MASTER CODE
Press the 3 key. The ENTER CODE light blinks.
Press the OPTIONS key until the message window reads: AUXILIARY CODES, ENTER MASTER CODE.
Enter the master user code. The keypad beeps. The ENTER USER # light blinks.
Enter the master user code. The keypad beeps. The message window reads: ENTER USER #.

USER NUMBER

Enter the number of the user whose code you wish to delete. The keypad beeps. The ENTER CODE light blinks.
Enter the number of the user whose code you wish to delete. The keypad beeps. The window reads: ENTER NEW CODE.
Do not enter the users code. Instead, press the CANCEL key. The keypad beeps.
Test that the code has been deleted by attempting to turn the system on and off using the deleted code.
5. Test that the code has been deleted by attempting to turn the system on and off, using the deleted code.

System Testing

You can test the components of the systemthe sirens, the telephone hook-up, and the sensorswithout causing a false alarm. This section describes how you can be sure that the system is functioning properly.
Important Notice: Test Weekly
Your Protective Service Agreement requires you to conduct these tests every week. Siren and Transmission Test This test helps to ensure that the systems siren is working properly, and that the system is able to send an alarm signal to the Brinks Monitoring Center. You will not receive a call from Brinks. To test the systems siren and transmission, do the following:
1. Press the OPTIONS key. TEST, ENTER CODE
2. Press the 5 key. The ENTER CODE light blinks. 3. Enter your code. A test signal is sent to Brinks. If it is received, the siren sounds briefly. The keypad may also beep. All zone lights blink. 4. If you do not hear the beep or blast, and the TROUBLE light turns on, the test failed. Call 1-800-445-0872.

1. Press the OPTIONS key until the message window reads: TEST, ENTER CODE.
2. Enter your code. The display reads: TEST. A test signal is sent to Brinks. If it is received, the siren sounds briefly. The keypad may also beep. 3. If you do not hear the beep or blast, and the keypad message window reads CP TROUBLE, the test failed. Call 1-800-445-0872.
Testing All Burglary Sensors This test helps to ensure that the systems burglary sensors are working properly. No alarm signal is sent to the Brinks Monitoring Center.
1. Make sure there is nothing moving near the motion detector and that the READY light is on. (If it is not, see page 26.)
1. Make sure there is nothing moving near the motion detector and that the message window reads READY. (If it does not, see page 26.) 2. Press the OPTIONS key until the message window reads DOOR CHIME.
DOOR CHIME 2. Press the 2 key. The ENTER CODE light blinks. 3. Press 2, 4. Then, press and hold the 7 key for three seconds. * 4. Open each protected door and window. Listen for the siren to blast. Close the door or window. 5. Walk in front of the motion detector. The siren blasts each time the motion detector detects your movements.
3. Press 2, 4. Then, press and hold the 7 key for three seconds.* The message window reads READY DOOR CHIME TEST. 4. Open each protected door and window. Listen for the siren to blast. Close the door or window.
Walk in front of the motion detector. The siren blasts each time the motion detector detects your movements.
6. If you do not hear the siren blast, call Brinks at 1-800-445-0872.
If you do not hear the siren blast, call Brinks at 1-800-445-0872.
7. When you have finished, press the CANCEL key.
When you have finished, press the CANCEL key.
*Note: If the system has four-digit codes, press 2,4,7, then press and hold the 0 key for three seconds. Testing the Smoke Detector The smoke detector can be tested without sending an alarm signal to Brinks Monitoring Center. Call Brinks Customer Care at 1-800-445-0872 for assistance. Do not attempt to test the smoke detector with heat, flame, or canned smoke. These methods can damage the smoke detector. Testing the Doors and Windows Only This test identifies whether the sensors on your homes protected doors and windows are operating properly. You may prefer to conduct this test if you find it distracting to hear the siren blast each time you pass the motion detector during the test. No alarm signals are sent to the Brinks Monitoring Center. To test the systems door and window sensors, follow the instructions on the next page. NOTE: If the systems chime feature is on, skip steps 2, 3, and 4 of the Standard Keypad instructions or steps 2 and 3 of the Premium Keypad instructions. When the chime feature is on, the keypad beeps if a protected door or window is opened while the system is off.

1. Close all doors and windows. Make sure that the READY light is on. (If it is not, see page 26.) 2. Press the OPTIONS key.
1. Close all doors and windows. Make sure the message window reads READY. (If it does not, see page 26.) 2. Press the OPTIONS key until the message window reads: DOOR CHIME.
3. Press the 2 key. CHIME 4. Enter your code. The READY and the CHIME lights turn on.

DOOR CHIME

3. Enter your code. The message window reads READY DOOR CHIME.

READY DOOR CHIME

5. Open each protected door and window. Listen for the keypad to beep.* 6. If you do not hear the keypad beep, note the zone number and call Customer Care at 1-800-445-0872. 7. When you have finished testing, end the test by repeating steps 2, 3, and 4.
4. Open each protected door and window, Listen for the keypad to beep.* 5. If you do not hear the keypad beep, note the zone number and call Customer Care at 1-800-445-0872.
6. When you have finished testing, end the test by repeating steps 2 and 3.
*Note: The keypad does not beep if the chime feature has been turned off by the installer.
Testing With Not Ready Zones If the system is not ready to test, the message window reads NOT READY or the READY light is off. Do the following:
1. Press the OPTIONS key. 2. Press the 7 key. READY 3. Observe which zone number is displayed. This is the zone that is not ready. 4. Refer to the Pop-Up Zone Card to verify the location of the zone. 5. If the zone is a door or window, make sure that it is securely closed. 6. If the READY light turns on, conduct the test.
1. Observe which zone number is displayed. This is the zone that is not ready.
2. Refer to the Pop-Up Zone Card to verify the location of the zone. 3. If the zone is a door or window, make sure that it is securely closed.
4. If the message window now reads READY conduct the test. 5. If the message window still reads NOT READY, call Customer Care at 1-800-445-0872 for assistance.
7. If the READY light does not turn on, call Brinks at 1-800-445-0872 for assistance.

Trouble Messages

You will get a trouble message if the system loses power, if it cannot reset the smoke detector, or if it cannot contact the monitoring center. Standard Keypad 1. If the TROUBLE light is on, press the OPTIONS key, then the 9 key. One of the keypads zone lights blinks; compare it to the table below.
Blinking Zone LED 8 Trouble Condition Low battery Communication Problem Indication Zone Trouble Indication Call Brinks Indication Component Failure Indication Siren Failure Indication Line Cut Indication (optional feature) Page 31
2. Press the OPTIONS key and the 9 key once more. One of the keypads zone lights may blink; compare it to the table below. If none of the conditions exist, the keypad returns to its normal state.

Communication Problem Indication What it means: The system was unable to send an alarm or test signal to the Brinks Monitoring Center. What youll notice: The keypad beeps four times per minute. If you have a Premium Keypad, the message window reads CP TROUBLE, CALL 800-445-0872. What to do: 1. 2. To silence the keypads beeping, press the CANCEL key. Check your telephone for a dial tone. If there is no dial tone, remove the dialer cable from the telephone jack. This disconnects the system from the telephone line. It will not be able to send an alarm signal to the Brinks Monitoring Center. Check your telephone for a dial tone. If the dial tone returns, call Brinks Customer Care at 1-800-445-0872 for assistance.
If there is no dial tone, plug the dialer cable back into the telephone jack. Contact your telephone company for service. Until the telephone service is repaired, no alarm signals will be sent to Brinks. However, the system should still work within your home. For your protection, it is very important that you resolve this problem quickly.
Line Cut Indication (Optional Feature) What it means: The telephone service to the security system has been interrupted. The system cannot send an alarm signal to the Brinks Monitoring Center. What youll notice: Less than one minute after the line cut occurs, the siren sounds or the keypad beeps, depending on whether the system is on or off. What to do: 1. To silence the keypads beeping, press the CANCEL key. 2. If the siren is sounding, silence it by entering your code. 3. Check your telephone for a dial tone. If there is no telephone service, contact your telephone company. 4. If there is a dial tone, ensure that the systems telephone cable is securely plugged into the telephone jack. If it is not, plug it in.
5. If the cable is plugged in, call Brinks Customer Care at 1-800445-0872. Customer Care is ready to help you 24 hours a day, seven days a week.
Upload/Download Failure A problem occurred when Brinks attempted to change or read your systems programming over the telephone line. Call Brinks Customer Care at 1-800-445-0872 for assistance.
Zone Trouble Indication What it means: A trouble on a zone condition would arise if, for example, the smoke detector is dirty or is in need of adjustment. It could also occur if a sensor has a defective part or a broken wire. What to do: 1. To silence the keypads beeping, press the CANCEL key. 2. Wait 30 minutes for the system to reset.

3. If the detector has not reset after 30 minutes, the trouble message returns and the keypad beeps. Call Brinks Customer Care at 1-800-445-0872. Component Failure One of the systems devices is not operating properly. Call Brinks Customer Care at 1-800-445-0872 for assistance. Call Brinks Indication If you receive this trouble message, call Brinks Customer Care at 1-800-445-0872 for assistance. Siren Failure Indication The systems siren is not operating properly. Call Brinks Customer Care at 1-800-445-0872 for assistance. Keypad Not Working (Speaker Clicks) Should the systems keypad become inoperative, the speaker sounds two short clicks every three seconds. If you notice the speaker is clicking repeatedly, call Brinks Customer Care at 1-800-445-0872 to arrange to have the keypad serviced. If the system has a second keypad that is operating normally, you can stop the clicking sound by pressing the CANCEL key.
Cleaning the Smoke Detector If you had a smoke/heat detector installed, you should clean it once every three months. You should also clean it if smoke or dust triggers an alarm. Vacuum the smoke detector vents using a crevice attachment. Do not remove the cover.
Vacuum once every three months
If You Trigger an Alarm while Cleaning the Detector If the dust from your vacuum cleaner triggers an alarm and the siren sounds, do the following: 1. Enter your user code.
2. Press the CANCEL key. 3. Finish vacuuming the detector. If the keypad is beeping and the message window reads TROUBLE, wait 30 minutes for the system to reset. 4. If you wish to silence the keypads beeping for the next four hours, press the CANCEL key. 5. If the detector does not reset after 30 minutes, the message window reads TROUBLE, CALL 1-800-445-0872 and the keypad beeps. Call Brinks Customer Care at 1-800-445-0872.
Service the Detector Every Two Years Every two years, you should contact Brinks Customer Care to schedule a visit to service the smoke detector. During this call, Brinks does a more thorough cleaning and testing of the detector.

Setting the Clock

The numeric display of your Premium Keypad may show the time of day. You do not need to set the clock; it adjusts itself automatically every few months. However, if the time is incorrect, you can correct it by pressing and holding the 0 key for ten seconds. The keypads display goes blank for ten seconds, and then the system makes a brief telephone call to Brinks, obtains the actual time, and resets the clock. While the system is making this short call, you will not be able to use your telephone.

3. Do I own the system? If you paid the connection fee only, Brinks owns the alarm system. If you paid the additional purchase charge, you own the system. If you purchased the system, your installation work order will show a separate Purchase Fee of usually an additional $500. 4. Will I receive a discount on my insurance for having a security system installed? Most homeowners policies offer discounts to policy holders with security systems. Contact your insurance company for more information. The Certificate of Installation that your installer provided can be used to provide proof to your insurance company that the installation took place. 5. How do I receive credit for referring another customer? If you refer a new customer to Brinks, and that customer has a Brinks Home Security system installed, you will receive one month of monitoring free. Please have the person you referred write your name and telephone number in the space provided at the bottom of their contract. Contact Brinks Customer Care at www.mybrinks.com or call 1-800-445-0872. Your account will be credited within 60 days of the installation date. 6. What taxes do I have to pay? Taxes vary from region to region. Most states require the collection of a sales tax on the equipment you purchase. Some states require an additional service tax on the installation, monitoring, and repair services you receive. Also, unless you own Protective Equipment, Brinks will bill you once a year for the property tax assessed by your local taxing authority. This tax is generally less than $15. 7. Do I pay for service calls and repairs? Repair service during the first 90 days is free of charge. After the first 90 days, we charge for labor. If you prefer, you can purchase a service plan from Brinks, to continue to receive free repairs after the first 90 days. Normal service hours are 8:00 AM to 5:00 PM, Monday through Friday. A premium rate is charged for service calls on weekends, holidays, or after hours.
Repairs and Upgrades 1. Can I make an appointment for a service call? Our service center schedules service calls for the morning or afternoon of a specific day. Morning service calls occur between 8:00 AM and 12:00 PM. Afternoon calls occur between 12:00 PM and 4:00 PM. 2. Can I have additional equipment installed at a later date? Yes, additional equipment may be installed. You will be charged for the installation and for the service call. If you choose to have the equipment installed initially, however, you will not be charged for a service call. You can learn more about the wide variety of additional equipment that is available at www.mybrinks.com. Additional Questions? If you have other questions about the system, please contact Customer Care at 1-800-445-0872 or write: Brinks Home Security Customer Care Department 8880 Esters Boulevard Irving, TX 75063 www.mybrinks.com

Warranty Information

This manual does not create any additional expressed or implied warranties.

Important Notices

UL Information
This system is capable of providing either Grade A or Grade B service for residential burglary. If configured to Grade B, performance of a weekly test as indicated in this manual is necessary. Contact Brinks for more details on your particular installation. Accessories which do not bear the UL mark have not been investigated with this system by Underwriters Laboratories, Inc.

DSL service

If you convert your telephone line to a high-speed data format (such as DSL), it could affect the ability of the security system to transmit signals to the Brinks Monitoring Center. If you have switched to such a service, you should immediately conduct the Siren and Transmission Test described on page 22. If the test is not successful, call Brinks Customer Care at 1-800-445-0872. Brinks may need to install a filter provided by your DSL company to restore communication. However, because of the nature of DSL service you should be aware that, even with this filter installed, the system will not be able to communicate with the Brinks Monitoring Center any time that your telephone is in use or off the hook. For more information, visit www.mybrinks.com.

Alarm Permits

Your local municipality may require you to obtain an alarm permit before you can operate the Brinks Home Security system. Please contact your city or county police department to determine the requirements in your area. For more information, visit www.mybrinks.com.
Brinks Home Security is a Registered Trademark of the Brinks Network, Inc. All other trademarks in this manual are the properties of their respective owners.
Copyright 2001, IntelliSense