Contents

Introducing your Meridian Digital Telephone 1
Meridian Digital Telephones 1 MMMSelecting a position for your Meridian Digital Telephone 4 Parts of your Meridian Digital Telephone 5
Your Telephones Display 6
Idle screen format 6 Calling party information 6 Display options 6 Using Display Options 7
Your telephones features 12
Initiating Calls 12 To call using the dial pad 13 Answering Calls 13 Placing a call on hold 13 Call Transfer 14 On-hook dialing 15 Predial 15 Last Number Redial 16 Handsfree 16 Group Listening 17 Directory (M3820 only) 18 Callers List and Redial List (M3820 only) 21

Making a call 25

Auto Dial 25 Ring Again 25 Speed Call 26 System Speed Call 28 Call Page 28 Override 29 Override, Enhanced 29 Stored Number 30 i
Contents Buzz 30 Forced Camp-on 31 Call Charge/Forced Charge 31 Hot Line 33 Radio Paging 33 Voice Call 35

Receiving a call 37

Call Waiting 37 Call Pickup 38 Timed Recall Reminder 39 Automatic Answerback 39

During a call 41

Call Transfer 41 Auto Dial Transfer 41 Call Park 42 Attendant Recall 43 Display 43 Call Charge 44 On Hold on Loudspeaker 44 Malicious Call Trace 46 Centrex/Exchange Switchhook Flash 46
While you are away from your desk 47
Call Forward 47 Call Forward - Internal 48 Remote Call Forward 49 Electronic Lock 51 Intercom 52
To talk with more than one person 53
Conference 53 Group Call 54 Call Join 55 Privacy Release 56
Working without interruption 57
Call Forward 57 Make Busy 58

Hospitality features 59

Automatic Wake-Up 59 Message Registration 60 Maid Identification 61 Room Status 62
Options 64 Your Telephones Controls 65 Terms you should know 67 FFCs 68
Introducing your Meridian Digital Telephone
This guide introduces you to your new Meridian digital telephone. It provides you with a description of the controls, and a description of the features that are available to you.
Meridian Digital Telephones
There are three different models of the Meridian Digital Telephone and the following are features of each type:
Handsfree On-Hook Dialing Group Listening Speaker/Mute Indicator Message Waiting Indicator Headset Socket Wall Mount Capability 2 x 24 Character Display 13 congurable Feature Keys Volume Control Bar for: Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree/Group Listening
Directory List supporting 75 entries Callers List supporting 20 entries Redial List supporting 5 entries
Support for the following set options: MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Add-on 22 congurable Feature Key Expansion Modules (2 maximum)
Handsfree On-Hook Dialing Group Listening Speaker/Mute Indicator Message Waiting Indicator Headset Socket Wall Mount Capability 2 x 24 Character Display 7 congurable Feature Keys Volume Control Bar for: Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree/Group Listening
Support for the following set options: MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments

00 VOLUME ADJUSTMENT 01 PREDIAL RECALL

* M3820 only

Under each of the above possible adjustable features on your display, it will read SELECT OR SCROLL <<< >>>. For instance, if you are displaying 03 CALL TIMER ENABLE , you may select this feature to program it by pushing , or you may push the right side of the volume control bar once to scroll or push the left side of the volume control bar to 04 IDLE SCREEN FORMAT once to get to 02 CONTRAST ADJUSTMENT.

Using Display Options

Group Listening
Callers List (M3820 only)

P P P P

Follow these steps to change the status (enabled/disabled) of the Group Listening feature on your telephone: 1. Press the Program Key. 2. Press + then.
3. Use the Volume Control Bar to toggle between enabled and disabled. 4. Press the Program Key when the desired status is visible. This option cannot be programmed when a headset is connected, as group listening is automatically selected. Follow these steps to change the status (enabled/disabled) of the Callers List ashing LCD indicator: 1. Press the Program Key. 2. Press then.
3. Use the Volume Control Bar to enable/disable the ashing indicator for the Callers List. 4. Press the Program Key when the desired status is visible.
Your Telephones Display Callers Saved (M3820 only)
Delete Directory (M3820 only)
Follow these steps to select whether the Callers List saves all calls or only those which are not answered: 1. Press the Program Key. 2. Press then.
3. Use the Volume Control Bar to select all calls/unanswered calls to be saved to the Callers List. 4. Press the Program Key when the desired status is visible. Follow these steps to delete all entries in the directory: 1. Press the Program Key. 2. Press then.
3. Press the Delete Key. 4. Press the Delete Key again to delete the directory. If you do not push any buttons on your telephone for six seconds, the delete action will be ignored and the screen will display the directory entry again. 5. Press the Directory Key.

Volume Adjustment

It is easy to adjust the volume on your telephone by following these steps: 1. Press the Program Key.
2. Press then. Follow by pressing to adjust the ringing tone. Pressing allows you to adjust the buzzer tone. Press to adjust the speaker volume. Press to adjust the volume of the handset and press handsfree (if it is congured.) 3. Press the Volume Control Bar on the left to reduce the volume; press the volume control bar on the right to increase the volume. 4. Press the Program Key. To display the last number predialed: 1. Press the Program Key. 2. Press then.

Predial recall

Contrast Adjustment
You may need to adjust how light/dark the text is in your display depending on the tilt of your display and the lighting in the environment where the phone is located. Follow these steps to make adjustments: 1. Press the Program Key. 2. Press.

3. Use the Volume Control Bar to enable/disable group listening. 4. Press the Program Key. This option cannot be programmed when a headset is connected, as group listening is automatically selected.

Directory (M3820 only)

The directory allows up to 75 names and numbers to be displayed in alphabetical order. It is convenient to have frequently called numbers here in the directory rather than having to look them up in your phone book. Also, after scrolling to the number, pushing the Dial Key will dial the number. The directory items with only a number are stored at the beginning of the directory.
Entering Items into the Directory
It is possible to scroll steadily through the entire list by holding down either the Up-arrow or Down-arrow Key.
1. Press the Directory Key. 2. Press the Program Key.
3. Enter digits. The maximum number of digits you can enter is 19, after which key strokes are ignored.
Finding items in the directory
4. Press the Program Key. 5. Enter Name. Pressing the same key multiple times will give you capital letters. For instance, if you push seven times, you will see

a, b, c, A, B, C, 2

Press the Up-arrow key (from the Cursor keys) to place the dial pad in special characters mode (e.g. ,,,,,,,). An Asterisk will be displayed. Pressing the Up-arrow key again will return the dial pad to normal mode. 6. Press the Program Key to save.
1. Press the Directory Key.
2. Scroll to select name or nd the name you wish to dial using the letters on the dial pad. For example, for Alan, Dial. When you have found the item you wish to delete: 1. Press the Delete Key. 2. Press the Delete Key again to delete. If no buttons are pushed on your telephone, the delete action will be ignored and the screen will display the directory entry again.
Deleting items from the Directory
Your telephones features Deleting the Directory
Follow these steps to delete all entries in the Directory: 1. Press the Program Key. 2. Press then.
3. Press the Delete Key. If no buttons are pushed on your telephone, the delete action will be ignored and the screen will display the directory entry again. 4. Press the Delete Key again to delete.
5. Press the Directory Key to exit Directory deleting.
Making a call from the Directory after nding the number you wish to dial
1. Press the Dial Key which dials the selected number.

Directory Editing

2. Press the Directory Key.
3. Scroll to select name or nd the name you wish to edit using the letters on the dial pad. For example, for Alan, Dial. If you do not push any buttons on your telephone for six seconds, the edit action will be ignored and the screen will display the directory entry again.

1. Press the Callers List Key. 23
2. Scroll up to nd the number.
3. Press the Program Key. The number and name may be edited (using the Edit Key) before saving, if required. The name and number are saved to the directory in alphabetical order.
Warning: Please be aware that any digits entered, including Authorization Codes and Passwords, will be stored in the Redial List.
Making a call: Auto Dial - Ring Again

Making a call

This chapter describes features that you can use when making a call.

Auto Dial

Auto Dial lets you dial a specic telephone number by pressing a feature key.
To store an Auto Dial number:

To use Auto Dial:

To display the Auto Dial number:

Ring Again

If you receive a busy tone or the person does not answer when trying to reach someone in your ofce, or in your private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his set.

To use Ring Again:

1. Without lifting the handset, press Auto Dial. The associated LCD Indicator ashes. 2. Dial the number.
3. Press Auto Dial again. 1. Lift the handset or press a DN Key. 2. Press Auto Dial. The stored number is dialed automatically. 1. Press Display. 2. Press Auto Dial. The number is displayed.
1. You dial a DN and receive a busy tone or no answer. Press Ring Again. 2. Replace the handset or press Release.
Making a call: Ring Again - Speed Call

To cancel Ring Again:

Speed Call
When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal. 3. Lift the handset or press a DN Key.
4. Press Ring Again to automatically redial the number.

Press Ring Again.

Speed Call allows you to dial frequently-called telephone numbers using a brief code to represent the number. The codes are one, two, or three digits long (i.e. 000-999). See your telephone system administrator for a list of the Speed Call codes. Only a telephone that has been designated as a Speed Call Controller telephone can program the numbers to be stored.
To store a Speed Call number:
1. Press Speed Call. 2. Dial the code to be added to the Speed Call list. 3. Dial the access code (if required), internal, external, or long-distance telephone number. 4. Press Speed Call again.
To change a Speed Call number:

1. Press Speed Call.

2. Dial the Speed Call code that you want to change.
To delete a Speed Call number:

To make a Speed Call:

Speed Call on Private Lines
To use Speed Call on Private Lines:

Private Line

Making a call: Speed Call
3. Dial the new access code (if required), internal, external, or longdistance telephone number. 4. Press Speed Call again.
1. Press Speed Call. 2. Dial the Speed Call code that you want to delete. 3. Press Asterisk.
4. Press Speed Call again.
1. Lift the handset or press a DN Key. 2. Press Speed Call.
3. Dial the Speed Call code. Speed Call on Private Lines allows you to access a Private Line trunk and make a speed call.
1. Press Private Line. 2. Lift the handset or press a DN Key. 3. Press Speed Call. 4. Dial the Speed Call code of the number you want to dial.
Making a call: System Speed Call - Call Page

System Speed Call

System Speed Call lets you dial Speed Call codes and override all restrictions on the telephone during the call. See Speed Call for more information on setting up speed call codes.
To make a System Speed Call:
1. Lift the handset or press a DN Key. 2. Press Sys Speed Key. 3. Dial the Speed Call code of the number you want to dial.

Call Page

Call Page allows you to make an announcement over your paging system by dialing the page trunk access code. Attendant consoles using the Page Key override telephones, which are then disconnected and must re-access the paging trunk.
To use the Call Page feature:
1. Lift the handset or press a DN Key. 2. Dial the paging trunk access code. You are connected to the paging system.

To disconnect:

Replace the handset or press Release.
Making a call: Override - Override, Enhanced

Override

You can override a busy signal and interrupt another call.
To override a busy/engaged signal:
1. You dial a telephone number and hear busy signal. 2. Press Override. The people on the call in progress hear a tone for approximately one second; the three of you are then connected together. A short tone repeats.

Override, Enhanced

Enhanced Override allows you to override an ongoing call after you have attempted a Forced Camp-on. Use Enhanced Override when making either a simple call or a consultation call (i.e., place a call on hold and call another party).
To use Enhanced Override:
1. You dial a telephone number and hear a busy signal.
2. Press Override to initiate a Forced Camp-on. If any of the people on the call disconnects at this time, you receive a fast busy signal. 3. Press Override. The people on the call in progress hear a tone for approximately one second; the three of you are then connected together. A short tone repeats.

1. Press Radio Page. You hear special dial tone. 2. Dial the Radio Paging Access FFC. You hear ringback. There is no need to redial the DN number of the called party in order to page them. While ringback is heard, the person you have paged may proceed to any DN and enter a Radio Paging Answer code plus their own DN to be connected directly to you. If your call is not answered within a preset time period you will hear a continuous high pitched tone for fteen seconds, then silence. Replace the handset or press Release and try again later.
Special Radio Paging Features
If you carry a Radio Pager, you will receive a paging indication when another telephone user accesses the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in Meet - me mode, you may answer the paging call from any DN and be connected to the person who has paged you.
Making a call: Radio Paging - Voice Call
1. Lift the handset or press a DN Key on any telephone on the system (as long as it is not a hotline, private line, or a manual line telephone). You hear dial tone. 2. Dial the Radio Paging Answer FFC. You hear paging tone. 3. Dial your own DN. You are connected to the paging caller. If the paging caller has hung up you will hear a steady high pitched tone (Number Unavailable tone).

Voice Call

You can page another person or make an announcement through another telephone's speaker.

To make a voice call:

1. Lift the handset or press a DN Key. 2. Press Voice Call. 3. Make your announcement. 4. Replace the handset or press Release.
To respond to a voice call:
Your telephone rings once and you hear the caller's voice through the speaker. Lift the handset or press a DN Key and begin speaking.
Making a call: Voice Call
Receiving a call: Call Waiting

Receiving a call

This chapter describes features that you can use when receiving a call.

Call Waiting

If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call.
To answer an incoming call during a telephone call:
To return to your rst telephone call:
To answer an incoming call during a telephone call without the Call Waiting Key:

2637 2637

1. Press Hold when you hear a tone and the call waiting indicator ashes during a telephone call. 2. Press Call Wait to answer the incoming call.
1. Press Hold if you want to put the second call on hold, or Release to end the second call. 2. Press the DN Key associated with the rst call.

Attendant Recall

The Attendant Recall feature allows you to contact an attendant during a call and connect the call to the attendant.
To contact the attendant during a call:
1. Press Attendant Recall during a call. 2. Stay on the line until the attendant answers. 3. When you Replace the handset or Press Release, the caller remains connected to the attendant.

Display

When you are on an active call, you can identify a second incoming caller with the Display feature.
To view the name of a second caller while on a call in progress:
1. While on a call, you hear the call waiting tone. 2. Press Display.
3. Press the DN Key beside the ashing LCD indicator. Information about the call is displayed in the Display Module. Displaying the second caller's name does not interfere with the current call in progress. You can use the display key with other feature keys to display information associated with the feature keys. 43
During a call: Call Charge - On Hold on Loudspeaker

Call Charge

With the Call Charge feature, you can create a charge account record and/or charge a call to an incoming number.
While on a call, to record the callers number for accounting purposes:
1. Press Call Charge. You hear three beeps followed by dial tone. The other party is on hold.
2. Dial a charge account number or the callers number.
3. Press Call Charge again to return to the call.

On Hold on Loudspeaker

The On Hold on Loudspeaker feature allows users such as commodities brokers to monitor one (with the optional Loudspeaker) or several (with the Speech Monitor) stock markets, for example, while talking to one or more customers using the handset. (A Speech Monitor works like a Loudspeaker, but can handle up to eight channels.) At any time, the user can enter the call being monitored on the Loudspeaker or Speech Monitor unit. This feature requires additional equipment.
To use On Hold On Loudspeaker:

Loudspeaker

1. Place the call on Hold. 2. Press Loudspeaker. 3. Press the DN Key associated with the call on hold. The call on hold is put on the Loudspeaker and is heard publicly.

To talk privately to the party on the Loudspeaker:
Use the handset on the Loudspeaker (if provided).
During a call: On Hold on Loudspeaker
To use On Hold On Loudspeaker on the Speech Monitor:
While the Loudspeaker is active, any other call is maintained on the handset. More than one call can be put on hold, but only one call at a time can be placed on the Loudspeaker.
1. Make a call from Hot Line or the DN of the Speech Monitor. 2. Place the call on Hold. The Speech Monitor is automatically activated.
To talk privately to one of the parties on the Speech Monitor
Take the call on the handset of the phone. This conversation will not be heard on the Loudspeaker. Any other user with a Speech Monitor DN on their set can enter the call by establishing a Multiple Appearance Conference.
To disconnect a call from the Speech Monitor:
Replace the handset or press Release while the call is active.
To disconnect from the Speech Monitor:
Switch off the Speech Monitor.
During a call: Malicious Call Trace - Centrex Switchhook Flash

Malicious Call Trace

Malicious Call Trace provides a way for you to trace nuisance calls within your system.

While you are on a call:

If you do not have a trace button:

Press Trace.

1. Press Transfer or Conference. 2. Dial the Trace FFC. 3. Press the DN Key beside the ashing LCD indicator to return to the call.
Centrex/Exchange Switchhook Flash
Centrex/Exchange Switchhook Flash allows you to signal the Central Ofce/ Exchange (CO) during an established call to use a Centrex service such as call transfer or three-way calling.
To use Centrex/Exchange Line Switchhook Flash:
1. Press Trunk Switchhook Flash. You hear special dial tone. 2. Dial the codes for your custom Centrex feature.
While you are away from your desk: Call Forward
While you are away from your desk
This chapter describes features that you may wish to use when you are away from your desk.

Call Forward

Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing.
To forward all your calls:

To cancel Call Forward:

To reinstate Call Forward to the same number:
To display the number to which you are currently forwarding your internal calls (on telephones equipped with an appropriate display):
1. Press Forward. The LCD indicator flashes.
2. Dial the DN that you want to forward your calls to. 3. Press Forward. The LCD indicator remains on.

Press Forward. The LCD indicator turns off.
Press Forward twice. The LCD indicator turns on again.
1. Press Display. 2. Press Forward. The number is displayed. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN.
While you are away from your desk: Call Forward - Internal

Call Forward - Internal

Call ForwardInternal allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.
To forward your internal calls:

Int Forward

Receiving a call:
To cancel Internal Call Forward:

Int Forward Int Forward

1. Press Internal Call Forward. The LCD indicator ashes. 2. Dial the DN that you want to forward your calls to.
3. Press Internal Call Forward. The LCD indicator remains on.
Press Internal Call Forward. The LCD indicator turns off.
Press Internal Call Forward twice. The LCD indicator turns on again.

1. Press Display.

2. Press Internal Call Forward. The number is displayed. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN.
While you are away from your desk: Remote Call Forward

Remote Call Forward

Remote Call Forward allows you (from any telephone other than your own) to forward your calls to any telephone.
To activate Remote Call Forward:
1. Lift the handset or press a DN Key. 2. If you are calling from a telephone outside the system, rst Dial the Direct Inward System Access (DISA) number and wait for the dial tone. 3. Dial the Remote Call Forward Activate FFC. 4. Dial your Electronic Lock password. (See Electronic Lock on page 51.) 5. Dial your DN.
To cancel Remote Call Forward:
6. Dial the number of the telephone to which you want your calls forwarded. If the number you are forwarding calls to is invalid, you will hear a fast busy signal. 7. Press the Octothorpe Key. If you want to forward calls to a previously programmed telephone number, skip step 6, above.
1. Lift the handset or press a DN Key. 2. If you are calling from a telephone outside the system, rst Dial the Direct Inward System Access (DISA) number and wait for the dial tone.
3. Enter the Remote Call Forward Deactivate FFC.
To verify Remote Call Forward:
4. Dial your Electronic Lock password. (See Electronic Lock on page 51.) 5. Dial your DN. 6. Press the Octothorpe Key.

To read meters:

To change a meter:
To reset a meter to zero:
In 24-hour format, 7:30 AM is entered as 0730; 9:45 PM is 2145.
1. Press Message Registration. 2. Dial the room DN. 3. Press Message Registration again. 1. Press Message Registration. 2. Dial the room DN. 3. Dial the correct meter count. 4. Press Asterisk. 5. Press Message Registration. 1. Press Message Registration. 2. Dial the room DN number. 3. Press Asterisk. Press Message Registration.
Hospitality features: Maid Identification

Maid Identication

Maid ID makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room.
To enter cleaning status:
1. Lift the handset or press a DN Key. 2. Dial the FFC. 3. Dial one of the following cleaning status codes: 1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale You hear interrupted dial tone. 4. Press Asterisk. 5. Dial the Maid ID. If you enter the wrong Maid ID, press Octothorpe and then reenter the ID. 6. Press Octothorpe. 7. Replace the handset or press Release.
Hospitality features: Room Status

Room Status

Room Status lets you read the status of a room using the Display Module.
To read the status of a room:
1. Press Status. 2. Dial the DN for the room. The DN is displayed followed by a two-digit code. The rst digit indicates the occupancy status:
0 = room vacant 1 = room occupied
The next digit indicates the cleaning status of the room:
1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale

3. Press Status again.

To change the status of a room:
3. Dial the status code you want to assign to the room. A three-digit code appears. The rst digit indicates the occupancy status. The second digit is the old cleaning status, and the third is the new cleaning status you just entered. 4. Press Status again.

Options

Optional items are available for use with your Orion telephone. Please contact your System Administrator for further details.

Key Expansion Module

The Key Expansion Module provides 22 additional feature keys for the M3820. You can add up to two Key Expansion modules, for a total of 57 feature keys. The External Alerter Interface lets you connect a remote ringer to your telephone. It can be used with all three models. The remote ringer is provided by your supplier. The MCA lets you connect your telephone to a personal computer or terminal. You can then use your telephone to exchange data between your computer and other computers. The MCA can be used with all three models.

External Alerter Interface
Meridian Communications Adapter (MCA)

Your Telephones Controls

The numbers appearing to the left of each icon below correspond to the illustration near the beginning of the chapter Introducing your Meridian Digital Telephone in this book. 7
Use the Volume Control Bar to control the volume of the handset/headset, speaker, ringer, buzzer and handsfree. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. You can terminate an active call by pressing Release, or by hanging up the handset. Release is especially useful for disconnecting Handsfree calls.
A steady LCD indicator( ) appearing beside a Feature Key means that the feature or line beside it is active. A ashing means the line is on hold or the feature is being programmed.
By pressing Hold, you can put an active call on hold. Return to the caller by pressing the DN Key beside the ashing. The Speaker Key allows you to activate the handsfree and group listening features. Handsfree is enabled by the system administrator. (M3820 and M3810) While on a call, you can press the Mute Key. The party(ies) to whom you are speaking cannot hear you. This is especially useful when on a conference call and you are only listening. When you wish to return to the two-way conversation, push the Mute Key again. The Mute Key applies to handsfree, handset and headset microphones. The speaker/mute LED lights when Handsfree or Group 65
Listening is active and ashes quickly when the Mute option is in use. 17 The Dial Key functions much like the primary Directory Number (DN) Key. The Dial Key is used to dial numbers stored in the Directory and Callers List. (M3820 only). The Cursor Keys allow you to scroll through the Directory and Callers List. (M3820 and M3810)
The Edit Key is the key marked with an E and is used to edit Directory and Callers List entries. (M3820 only.) The Delete Key is located under the primary DN Key. This key is used for deleting entries in the Directory and Callers List. (M3820 only.) The Directory Key allows you to access a 75 entry personal Directory. (M3820 only.) The Callers Key allows you to see the previous 20 incoming calls and last 5 outgoing calls. (M3820 only.) The lower right-hand feature key is the Prime Directory Number (DN) Key. When you pick up the handset, the line associated with this key is ready for you to make a call. You may have more than one DN Key assigned to your telephone. The Program Key allows you to access and modify telephone options via the display. On the M3820, the Program Key can be used as a Save Key when entering names in to your Directory. (M3820 and M3310)

Terms you should know

Attendant the attendant is a telephone operator in your organization. Directory Number (DN) a DN is any extension on a telephone. Flexible Feature Codes (FFCs) your system may use FFCs to access some of your telephones features. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide. Meridian 1 the Meridian 1 is your ofce communications system. Private Line a Private Line may be assigned to your telephone. With this line, you may reach any outside number without dialing the digit(s) which you normally use to get an outside line. Internal extensions cannot be dialed from a private line. Paging tone tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Primary Directory Number (DN) Key the key on your telephone which corresponds to the main number for the telephone. Ringback/ring tone ringback/ring tone is the sound you hear when a call youve made is ringing at its destination. Interrupted dial tone a broken, or pulsed dial tone that you will hear when accessing some of your telephones features. Special dial tone three consecutive tones followed by dial tone that you will hear when accessing some of your telephones features. Shared Directory Numbers a DN (extension) that is shared by two or more persons. Switchhook the switchhook is the button which the handset presses down, disconnecting your call when you replace the handset.

Flexible Feature Codes (FFCs):
Radio Paging Radio Paging Access Radio Paging Answer Call Park Electronic Lock Password Change Maid ID Wake-Up Request Wake-Up Verify Wake-Up Cancel Lock Unlock Call Pick Up DN Pick Up Group Pick Up Remote Call Forward Activate Remote Call Forward Verify Remote Call Forward Deactivate Trace

Index A

Attendant 67 Attendant Recall 43 Auto Dial display number 25 store number 25 use 25 Auto Dial Transfer 41 Automatic Answerback activate 39 deactivate 39 Automatic Wake-Up cancel 59 enter time 59 verify time 59

Buzz 30

Call Charge charge a call before dialing 31 charge a transfer call 32 charge an addition to a confernce call 32 charge in progress call 32, 44 Call Forward cancel 47, 57 display number 47, 57
Index forward calls 47, 57 reinstate 47, 57 Call Forward - Internal cancel 48 display number 48 forward calls 48 reinstate 48 Call Join 55 Call Page disconnect 28 use 28 Call Park park call on a DN 42 park call on own DN 42 park call on System Park Extension 42 retrieve a parked call 42 using the FFC 42 Call Pickup answer a ringing call in another Call Pickup group 38 answer a specic call in any Call Pickup group 38 answer call in your own Call Pickup group 38 Call Timer Enable 10 Call Transfer 14, 41 Call Waiting answer incoming call with key 37 answer incoming call without key 37 return to rst call 37 Callers List 7 70
Index delete 22 delete name from 22 disable ashing LCD 21 enable ashing LCD 21 make call from 22 save entry to Directory 23 specify type of incoming call to save 21 view 22 Callers Saved 8 Camp-on, Forced 31 Centrex Switchhook Flash 46 Conference 53 Contrast Adjustment 9 Controls, telephone 5, 65
Delete Directory 8 Dial tone interrupted 67 special 67 Direct Inward System Access 49, 50 Directory delete 8 deleting 20 deleting items 19 editing 20 entering items 18 nding items 19 71
Index making a call from 20 save entry from Callers List 23 save entry from Redial List 23 Directory Number 67 Display Auto Dial number 25 Call Forward number 47, 48, 57 second caller while on a call 43 Stored Number 30 Display Diagnostics 11 DN 67
Electronic Lock change password 51 lock your telephone 51 unlock your telephone 51 Enhanced Override 29 Exchange Switchhook Flash 46 External Alerter Interface 64
Features, telephone 12 Forced Camp-on 31 Forced Charge charge a call before dialing 31 charge a transfer call 32 charge an addition to a conference call 32
Index charge in progress call 32

M 3820

9/9/98 12:11 am

Page 1

MERIDIAN
M3820 Digital Business Telephone
Powerful advantages for people who need to be in control
For executives, managers and their personal assistants, the M3820 is the perfect desktop tool, putting more lines, more features, and more business contacts in quick and easy reach. This phone provides simple, one-touch access to a combination of up to 13 lines and call handling features which you can increase up to 57 by adding the optional add-on key modules to the phone. The M3820 allows you to compile your own personal directory, providing dial by name and speed dialling for 75 of your most frequent business contacts. Theres also a Callers Log which gives details of the last 20 incoming calls plus a Redial list containing the last 5 numbers dialled. Entries in the Directory, Callers Log and Redial list can be scanned and highlighted for dialling via the builtin display, which also provides a continuous report on call progress and step by step assistance in the use of a wide range of call handling and messaging features. It can also show a callers name and number before the call is answered. The user can customise various telephone parameters via the display using the Program Key. An optional plug-in PC adapter to support powerful desktop multimedia applications can be used. Theres On-hook Dialling, a Handsfree capability and the option to plug in a headset if you want to carry on working, take notes or look up files while making and taking calls. A Mute Key is also available for complete privacy. A red message waiting lamp tells you if there are any messages for you.

9/9/98 12:12 am

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Technical Specifications

M3820 Premium Business Set
Enhanced Features Directory Built-in Personal Directory with 75 Entries Callers Log Built-in Incoming Caller Log with 20 Entries Re-dial List Built-in Outgoing Calls List with the Last 5 Numbers Dialled Handsfree Built-in General Features Multi Line Yes Programmable Keys* 13 Fixed Keys Alphanumeric Dial Pad Hold & Release Group Listening Mute Program Directory, Caller List, Edit, Delete Dial Key, Navigation Cursors Message Waiting Bright LED Message Waiting Indicator Meridian Communication Adapter (MCA) Supports ASCII Terminals, Computers, and Printers Asynchronous Data Rate up to 19.2 Kbps, Half or Full Duplex through RS-232 connection V.35 interface for Synchronous Data Enhanced Hayes AT Command Support Display Built-In 2 Line x 24 Characters Liquid Crystal Display Tilt Adjustment Contrast Adjustment Date and Time Call Party Name Display Users Controlled Screen Multi-Languages Labelling Headset Socket Built-in Power Loop - Voice, Display, Key Expansion Module Auxiliary - MCA, Alerter Positions Desk Wall Mount Options Height 145mm Depth 184mm Weight 1260g Colour Chameleon Ash Charcoal Dolphin Grey * Any combination of lines or Meridian 1 features. Labelling Strip Dimensions Width 297mm Speaker Yes Volume Control Handset/Headset Ringing On-Hook Dialling Buzz Group Listening Handsfree Key Expansion Module 22 Button Line / Feature Keys with LCD Indicator Maximum of 2 per set for 57 Programmable Keys total External Alerter Interface Connection to Standard Off-the-Shelf remote Alerter
To find out more about how your business can benefit from the world class capabilities of Meridian 1, please contact your Nortel Distributor or call the Meridian 1 Helpline on +44 (0)1628 438877
Northern Telecom House Saint Cloud Way, Maidenhead, Berkshire, England SL6 8XB Tel: +44 (0) http://www.nortel.com/enterprise
1998 Northern Telecom. Meridian 1 is a trademark of Northern Telecom. All rights reserved. Information subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering or manufacturing may warrant. Printed in the UK. M11051ENG 09/98 Published by Nortel Europe
Designed by The Team http://www.theteam.co.uk