Avaya Partner Mail Manual
Avaya Partner Mail, size: 208 KB
Provides voice mail features for Partner ACS (6054-P60) telephone systems. Includes main module that slides into Partner ACS 5 Slot Carrier (60561). Requires port activation card for 2 (7068-602), 4 (7068-604) or 6 (7068-606) ports.
Part Number: 700323207
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Using PARTNER MAIL VS System Release 5
585-322-531 Comcode 108355140 Issue 1 December 1998
Copyright 1998 Lucent Technologies All Rights Reserved Printed in U.S.A.
Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your Systems Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your companys employees, agents, subcontractors, or persons working on your companys behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the National Customer Care Center at 643-2353. Trademarks PARTNER is a registered trademark of Lucent Technologies in the US and other countries. Ordering Information Call: Lucent Technologies Publications Center Voice 457-1235 International Voice 317-322-6791 Fax 457-1764 International Fax 317-322-6699 Write: Lucent Technologies Publications Center 2855 N. Franklin Indianapolis, IN 46219 Order: Document No. 585-322-531 Comcode 108355140 Issue 1, December 1998 Support Telephone Number In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing programming, or using your system. Outside the continental US, contact your local Lucent Technologies representative. WWW Home Page The home page for Lucent Technologies is www.lucent.com.
Table of Contents
Using PARTNER MAIL VS System Release 5..1 Helpful Hints...1 Logging In to Your Mailbox...3 Creating a Message...5 Listening to Messages..6 Forwarding a Message...7 Transferring to an Extension...8 Recording Your Personal Greeting...8 Administering a Personal Operator..10 Changing Your Password...11 Outcalling...12
Turning Outcalling On/Off... 13 Listening to Outcalling Numbers.. 13 Getting Instructions... 13 Entering/Changing/Deleting Outcalling Numbers.. 13 Changing/Checking the Outcalling Schedule.. 15 Modifying the Time Interval Between Outcalling Attempts. 16 Modifying the Number of Outcalling Cycles. 17
Administering Personal Group Lists..18
Creating a Group List... 18 Reviewing, Deleting, or Modifying Group Lists. 19
Recording Calls...20 Screening Calls...21 Locking Your Telephone...22
Locking a System Telephone.. 22 Locking a Standard Telephone.. 22 Unlocking a System Telephone... 22 Unlocking a Standard Telephone... 22
Programming a Voice Mail Auto Dial Button..23 Using Dial Code/Button Features..24 Getting Help....25 Using the Tutor Feature...25
This system serves as your personal answering machine. Callers from inside and outside your company can hear your personal greeting and leave messages in your mailbox. You can listen to your messages, save, forward, or discard them, and you can create your own password to keep messages private. You can also create messages to send to other subscribers. And while you are away from your desk, you can have the system outcall up to five pager or telephone numbers (if permission is assigned to you) whenever a new message arrives in your mailbox. Depending on your system and the permissions assigned you, you may also be able to screen and record your calls.
While using Voice Mail Service, you can: Dial the next step of any procedure without waiting for a greeting or prompt to finish. Press Use the following key sequences:
*# to go back to the previous menu.
When you are finished using voice mail, you can either hang up or press to end the call. (This is useful when you are making a credit card call to the mail system from a pay phone.) You can forward a message (with voice comment) from your mailbox to the mailbox of one or more subscribers on your system.
*3 to delete a message *4 to replay a system menu or prompt *7 to return to the Voice Mail Activity Menu *8 to transfer
You can record your own message and send it to the mailbox of one or more subscribers on your system. You can create and maintain up to 10 Personal Group Lists, consisting of up to 48 mailboxes each, to save you time addressing and sending messages to other subscribers on your system.
You can listen to prompts in one of three available languages. See your System Manager for more information. You can adjust the playback volume while listening to messages. When a message is sent to your mailbox, the PARTNER MAIL VS system turns on the message light on your system phone. After you listen to all of your new messages, the system turns off the message light. Your System Manager can change the amount of storage space for your mailbox. To determine the amount of storage space assigned to your mailbox, see your System Manager. When your mailbox is 80% full, you will hear the Mailbox is 80% Full warning when you log in to Voice Mail Service. If your mailbox is 100% full, you will hear the Mailbox is Full warning, and your callers are notified that they cannot leave messages. If your system is 100% full and you hear the System is Full warning, see your System Manager. Update your personal greeting regularly: Let callers know when you will return their call. Include information about how callers can reach a co-worker who can help them if you are not available. Tell callers how they can reach someone live in an emergency.
You have the option of programming a personal operator for your mailbox. If a caller listening to your personal greeting dials 0 before, during, or after leaving a message, the system will transfer the caller to the programmed personal operator. If the Outcalling feature has been administered for you on your system, you can have the system call a preprogrammed list of up to five pager or telephone numbers according to a predefined schedule whenever you receive a new message in your mailbox. You can define not only when the system attempts an outcall, but also how often it does so during a specified time interval and how many times the list of Outcalling numbers will be dialed. See your System Manager for feature availability. If the Record-a-Call feature is available and has been administered for you on your system, you can record a conversation while active on a call at your extension. The recorded conversation is saved as a message in your mailbox.
If the Call Screening feature is available on your system, you can listen while a caller is leaving a message in your mailbox. You can prevent calls from ringing at your telephone by pressing the Do Not Disturb button (if one has been programmed).
Logging In to Your Mailbox
To listen to your messages or to send voice mail, you must first identify yourself to the mail system by logging in to your mailbox. 1.
If you are calling from: Outside your company: Call in on a line answered by the PARTNER MAIL VS system. When you hear either the Automated Attendant Service menu or a subscriber's personal greeting, press to access your mailbox.
If someone answers the call, ask them to transfer you to the (or pressing a PARTNER MAIL VS system by dialing programmed button).
Inside your company: Press a programmed Auto Dial button to call the PARTNER MAIL VS system (see Programming Auto Dial Buttons), or From a system phone, press tone.
i777, or From a standard phone, press 777 after you hear intercom dial #. #.
Enter your extension number followed by
When dialing from your extension, just press 3. Enter your password followed by
Until you change it, the default password is 1234. The system announces the number of new and old messages in your mailbox.
Select an option from the Voice Mail Activity Menu: to create and send a message.
7 *8 0
to listen to messages. to change your personal greeting. to administer a personal operator. to change your password. to administer Outcalling. to administer Personal Group Lists. to transfer to another extension. to transfer to the receptionist at extension 10.
Creating a Message
To send a message to one or more subscribers: 1. 2. Log in to your mailbox. The Voice Mail Activity Menu plays. Press The prompt says, After recording, press 1. Record at the tone. 3. 4. Record your message and press
1 to create a message.
1 to end recording.
When you are done recording, do one of the following or go to Step 5: Press to re-record your message. Return to Step 3.
The prompt says, Approved. Enter mailbox number followed by a # or to enter a group list, press *5. When finished addressing, press *#. 6. Do one of the following: Enter an extension number followed by an individual mailbox.
21 Press 23 to play back your message. Repeat Step 4. Press *3 to delete your message. Go to Step 2. Press *# to approve the message.
# to address the message to
Press. When the system prompts you to do so, enter a Group List Number followed by to address the message to all the mailboxes in the list.
You may enter a combination of individual extension numbers and Personal Group Lists. You can also press to delete the last extension number or Personal Group List you entered.
Repeat Step 6 to address the message to additional mailboxes. When finished addressing the message, press
*# to send the message.
Listening to Messages
When you log in to your mailbox to listen to messages, new messages are played before old/saved messages. All new messages are played in the order in which they were received. Note that after you have listened to a new message, it becomes an old message. However, if you press after listening only to the message header, the message remains as a new message.
You can use the volume control feature while you are listening to messages, which is particularly useful when you are calling from off-site:
To listen to messages in your mailbox: 1. 2. 3. 4. Log in to your mailbox.
4. To decrease the volume of messages being played back, press 7.
To increase the volume of messages being played back, press
The Voice Mail Activity Menu plays. Press
2 to get messages. The message header plays. Press 0 to play the message. The message plays. to replay the current message header. Return to Step 3. Press 0 to replay the current message. Repeat Step 4. Press # to save the message and skip to the next message header. Return to Step 3. Press *3 to delete the message.
Press The prompt says Deleted and the next message header plays. Return to Step 3.
s s s s
After the message plays, do one of the following: Press to forward. See Forwarding a Message.
Forwarding a Message
You can forward a message up to thirteen (13) times. After listening to a message in your mailbox: 1. Press The prompt says, After recording, press 1. Record at the tone. 2. 3. Record your voice comment and press
12 to forward the message with a voice comment.
When you are done recording, do one of the following or go to Step 4: Press to re-record your voice comment. Return to Step 2.
Listening to Messages in Your Mailbox. 4. Press
21 Press 23 to play back your recorded comment. Repeat Step 3. Press *3 to delete your recorded comment. Go to Step 4 of *# to approve the voice comment.
The prompt says, Please enter mailbox number followed by a # or to enter a group list, press *5. When finished addressing, press *#. 5. Do one of the following: Enter an extension number followed by an individual mailbox.
Press. When prompted to do so, enter a Personal Group List Number followed by to address the message to all the mailboxes in the list.
You may enter a combination of individual extension numbers and Personal Group Lists. You can also press to delete the last extension number you entered.
Repeat Step 5 to address the message to additional mailboxes. Press to send the message with voice comment. The system returns a confirmation prompt within two minutes. The length of your Personal Group List determines how quickly you hear the confirmation prompt. Go to Step 4 of Listening to Messages.
Transferring to an Extension
While logged in to Voice Mail Service, you can transfer to another extension. To transfer: 1. 2. Press
The prompt says, Please enter extension number. Enter the extension number that you want, or press receptionist's extension.
0 to transfer to the
Recording Your Personal Greeting
Before you record, note that callers who hear your personal greeting can press to transfer to another extension, or they can press to reach the receptionist before or after your greeting plays. In your personal greeting, you may want to prompt the caller to press or for these options.
If your PARTNER MAIL VS system is set for Bilingual Mode, you can record your personal greeting in the systems Primary and Secondary Languages (see your System Manager about system-supported languages). Your personal greeting should tell callers they can press to hear the personal greeting in an alternate language.
Example: This is Joe Conlin. Para espanol, marque asterisco uno ahora. I'm in the office today but away from my desk. Please leave your name, phone number, and a brief message at the sound of the tone, and I will return your call. If you need to speak to someone immediately, press 0 to reach Maria, my associate. To record your personal greeting: 1. 2. Log in to your mailbox. The Voice Mail Activity Menu plays. Press The Greeting Menu plays.
3 to change your personal greeting.
If the system is set for Bilingual Mode, do one of the following: Press to record your personal greeting in the Primary Language. Otherwise, skip this step.
1 Press 2 to record your personal greeting in the Secondary Language. 0. 1 to record your greeting.
If you want to listen to the current greeting before you change it, press If not, go to Step 5. Lift the handset and press
The prompt says, After recording, press 1. Record at the tone. 6. 7. 8. After you hear the tone, record your personal greeting (four minutes maximum). Press
1 after recording.
Choose one of the following options or go to Step 9: s Press to play back the greeting. Repeat Step 8.
Repeat this procedure from Step 3 to record the other greeting.
to re-record the greeting. Go to Step 6. Press *3 to delete the greeting. The old greeting remains in effect. Press *# to approve the greeting. If the system is set for Bilingual Mode, press *#.
Administering a Personal Operator
A caller to your mailbox can press before or after leaving a message to transfer to your personal operator. You can specify the extension of the person you want to receive calls for you. In your greeting, be sure to remind callers that they can press to reach a receptionist.
If you do not specify a personal operator, callers who press to the receptionist at extension 10. To administer your personal operator: 1. 2. Log in to your mailbox. The Voice Mail Activity Menu plays. Press
0 are transferred
The system says, Please enter your Personal Operator followed by #.
4 to administer your personal operator.
If you have already assigned a personal operator, the system plays that extension. To delete the personal operator, press.
Enter the extension number to which you want callers directed, followed by. The system plays the extension number you have assigned as the personal operator.
Changing Your Password
To prevent unauthorized access to your mailbox and maximize system security, change your password the first time you log into Voice Mail and periodically thereafter. It is strongly recommended that you use a 4-digit password. If you forget your password or have difficulty logging in to the voice mail system, see your System Manager. To change your password: 1. 2. 3. Log in to the PARTNER MAIL VS system. The Voice Mail Menu plays. Press
The prompt says, Please enter new password and #. Enter up to four digits for the new password followed by use four random, non-sequential digits. The prompt says Re-enter password and #. 4. Enter the new password again followed by
# to change your password.
. You should
Your System Manager may allow you to use the Outcalling feature. With Outcalling permission, you can specify up to five different numbers that the mail system will call when you receive a new message. If you turn Outcalling on, the mail system calls the designated telephone or pager numbers in the order in which they are stored in the Outcalling list. After the mail system dials a specified telephone number, it plays a message that identifies the call as coming from the mail system. You can log in and retrieve your messages. If a digital pager is called, it displays the callback number that you programmed in the pagers Outcalling number. You must call in to the mail system to retrieve your messages. Outcalling continues until one of the following events occurs:
During the Outcalling message call, you press until a new message arrives in your mailbox. You log in to your mailbox.
*# to cancel Outcalling
The interval specified in your Outcalling schedule expires. The mail system has called all numbers in your Outcalling list the number of times specified through the Outcalling cycles option. Log in to your mailbox. The Voice Mail Menu plays. Press
To administer the Outcalling feature: 1. 2.
The system plays a message indicating whether Outcalling is turned on or off. At this point, you can: s Turn the Outcalling feature on or off.
6 to administer the Outcalling feature.
Listen to the Outcalling numbers. Get instructions for entering the Outcalling numbers. Enter or change the Outcalling numbers. Check or change the Outcalling schedule, interval, and cycle.
Turning Outcalling On/Off
1 to turn the Outcalling feature on (or off).
If you turn off the Outcalling feature, your predefined Outcalling number and schedule are saved in the system.
Listening to Outcalling Numbers
Press to hear the Outcalling number(s) that you have programmed in your Outcalling list.
3 to hear instructions on how to enter your Outcalling numbers.
Entering/Changing/Deleting Outcalling Numbers
The system can Outcall to up to five telephone and/or pager numbers. Guidelines You may enter up to 60 digits (including 0 through 9), pause), and.
* (for a 1.5-second
The Outcalling number can consist of:
9* to access an outside line,
up to five telephone numbers and/or paging system numbers (including area codes, if necessary), your paging system personal identification number (PIN), if any, and your paging system callback number.
For calls to an external number, you must enter the number.
9* at the beginning of
Example Your Outcalling number is a paging system (555-1234). To place the call, the voice mail system must access an outside line, dial the number, wait several seconds for the paging system to answer, enter your PIN, and a callback number. The Outcalling number you would enter is: 9*5551234*******375#6789# To enter this Outcalling number, you must dial
9* (where * represents a pause) to allow the voice mail system time to access an outside line, 5551234 to reach your paging system, ******* to allow several seconds for the paging system to answer, 375 followed by # as your PIN, and 6789 followed by # as your callback number.
The number of pauses necessary for the paging system to answer varies. You should verify that the system can Outcall using the number as you have entered it. See your System Manager for details.
The system prompts you to specify the Outcalling number you want to program. 2. Enter an Outcalling entry number from 1 to 5. The system plays the programmed Outcalling number (if any). It also plays, To change the Outcalling number, press 1. To delete the Outcalling number, press *3. If finished, press *#. 3. Choose an option: Press to change the Outcalling number. Go to Step 4.
4 to enter or change an Outcalling number.
Press to delete the Outcalling number. When prompted, press to confirm that you want to delete the number, or press to cancel. Return to Step 2.
Choose an option: s Press for Outcalling to a telephone number.
The prompt says, Enter outcalling number. When finished, wait for confirmation. 5. Enter your Outcalling number. After you enter the last digit, the system waits a few seconds, then prompts, If finished, press *#. To continue entering the Outcalling number, press 1. 6. At the prompt, do one of the following: Press if you have finished entering the Outcalling number. The system plays back the Outcalling number.
for Outcalling to a pager number.
Press and continue entering the Outcalling number. When you are done, wait for the system to prompt you. Repeat Step 6.
At the prompt, do one of the following: s Press to cancel the Outcalling number.
6 Press 9 to confirm the Outcalling number.
Changing/Checking the Outcalling Schedule
The schedule is defined by the time the system begins and ends Outcalling. The system default schedule is 24 hours a day. 1. 2. Press The system plays back the current start and end time. Do one of the following: s Press to accept the current schedule.
5 to check the schedule.
The prompt says, Enter Outcalling start time in the format of. To skip, press #.
# 1 to change the current schedule.
Do one of the following: s Press to accept the current start time.
Enter the start time using the 24-hour format of HHMM (where HH represents the hour and MM represents minutes), followed by.
The prompt says, Enter Outcalling end time in the format of. To skip, press #. 4. Do one of the following: Press to accept the current end time. Enter the end time using the format shown in Step 3.
1930# for the start time of 7:30 p.m.
The system plays back the start and end time you have entered. 5.
Either: Press Press
*# to approve the schedule. 1 to re-enter the schedule. Return to Step 3.
Modifying the Time Interval Between Outcalling Attempts
The time interval is the number of minutes (from 5 to 99 minutes) the system waits before it tries another outcall. The default is 15 minutes. 1. Press The system plays the current time interval between attempts. It also plays, The amount of time the system waits between attempts can be from 5 to 99 minutes. Please enter the number of minutes followed by #. If finished, press *#. 2. Enter the time interval in minutes followed by
6 to specify the time interval.
Modifying the Number of Outcalling Cycles
You can specify the number of times the system calls each number on the Outcalling list (that is, the number of times the system cycles through the list). You can specify from one to nine cycles. The default number is three cycles. 1. Press The system plays the current number of cycles and prompts you to enter the number of times the Outcalling list should be called. 2. Enter the number of cycles followed by
% to specify the number of Outcalling cycles.
Administering Personal Group Lists
You can create and maintain up to 10 Personal Group Lists, consisting of up to 48 mailboxes each, to save time addressing and sending messages to other subscribers on your system. 1. 2. Log in to your mailbox. The Voice Mail Activity Menu plays. Press
The system says, To create a Group List, press 1. To review or modify a Group List, press 3. If finished, press *#. At this point, you can: s Create a Group List and add entries to the Group List.
7 to administer a Personal Group List.
Review or modify a Group List.
Creating a Group List
As a useful reference, you may want to write down the telephone numbers that you assign to each Group List. 1. To create a Group List, press The system plays, Enter Group List number from 1 to 10 followed by the #. 2. Enter the Group List number followed by If the list already exists, the system informs you of that and prompts you to enter another Group List number. Otherwise, the system plays, Enter mailbox number followed by #, or to delete, press *3. If finished, press *#. 3. Enter a mailbox number followed by to add a mailbox to the Group List. You can repeat this step for up to 48 mailboxes in this Group List. If you make an error, you can delete the last number you entered by pressing.
# to create a Group List.
When you are finished adding mailboxes to this Group List, press
Reviewing, Deleting, or Modifying Group Lists
1. To review, delete, or modify Group Lists, press
The system plays the first Group List and the number of entries it contains. It then plays, To review or modify the Group List, press 1. To delete the Group List, press *3. To skip, press #. If finished, press *#. 2. Do one of the following: To delete the Group List, press. The system plays the next Group List and the number of entries it contains. It plays the prompt shown in Step 1.
To skip to the next Group List, press. The system plays the next Group List and the number of entries it contains. It plays the prompt shown in Step 1. To modify the Group List, press the Group List. Go to Step 3.
1. The system plays the first entry in
1. Then, enter a mailbox number To delete the last mailbox from the Group List, press *3. When you are finished modifying the Group List, press *#.
To add a mailbox to the list, press followed by.
Do one of the following: To skip to the next entry, press
This feature allows you to record a conversation while you are active on a call at your extension.
The Record-a-Call feature is not available to all users on all systems. See your System Manager for feature availability. To begin recording a call: 1. Press the preprogrammed Record-a-Call (RAC) button. When the system answers and there is space in your mailbox, the system confirms that it will begin recording. 2. Begin speaking. After the message is recorded, it is saved as a message in your mailbox. You can forward the saved message to another mailbox just as you would any other message.
Press a programmable button. Press left
E%%%. Press B to exit.
Label the button on your telephone.
Using Dial Code/Button Features
To: Call Voice Mail Service Turn voice mail coverage on and off Send calls to your mailbox without ringing your extension first Transfer outside callers to another subscribers mailbox Lock your telephone Record an active call Listen to a caller leaving a message in your voice mailbox. Press: or programmed Voice Mail Auto Dial button Programmed VMS Cover button Programmed DND button to turn it on (and VMS Cover button if present). If no VMS Cover button is programmed, Automatic VMS Coverage must be on.
B" or programmed Voice Mailbox
Transfer (VMBox) button; then dial the extension number.
B or programmed Station Lock
button; then dial the four-digit code. Programmed Record-a-Call (RAC) button Programmed Call Screening button
In some countries, the Voice Mailbox Transfer code is. Also, some systems allow you to use Voice Mailbox Transfer from a standard phone by pressing then the extension number. Check with your System Manager.
After logging into Voice Mail Service, you can press
*4 to repeat a prompt.
If you have a problem using your voice messaging system, contact your System Manager. If the problem is not solved, in the continental U.S. contact your local Authorized Dealer, or call the Lucent Technologies Technical Service Center at 628-2888. Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.
Using the Tutor Feature
Tutor is a help feature that allows you to access and listen to information about commonly-used phone system features. To access the Tutor menu: 1. 2. Dial
i777. Press *4 after you hear the Please
enter extension and #
Voice prompts request you to enter the topic and subtopic numbers. 3. At any time during the voice prompts, enter a topic and subtopic number: 1 Autodial Features 1 Last Number Redial 2 Save Number Redial 3 Personal Speed Dial 4 Intercom Auto Dial 5 Outside Auto Dial 2 Internal Cells 1 Hands Free Answer on Intercom 2 Voice Interrupt On Busy 3 Group Paging
3 Fixed Features 1 Transfer 2 Conference 4 About Your Phone 1 Buttons and Lights 2 Display 3 Speakerphone 4 Volume 5 Ring Patterns One beep after an information segment means there is more information about the subtopic. Two beeps indicate the end of the information. At one beep, do one of the following: to replay the previous segment. Press Press
*4 # to play the next segment.
At two beeps, do one of the following: Press to replay the previous segment.
*4 Press # to return to the main menu.
PARTNER Voice Messaging PC Card
Installation and Programming
585-322-706 Issue 1 Comcode 108520115 June 2000
Copyright 2000 Avaya Inc. All rights reserved.
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles. Avaya Inc. formed as a result of Lucents planned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.
2000, Avaya Inc. All Rights Reserved, Printed in U.S.A.
Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Avaya Web Page The world wide web home page for Avaya is: http://www.avaya.com Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your companys behalf). Be aware that there is a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call the Technical Service Centers Toll Fraud Intervention Hotline at 1.800.643.2353. Providing Telecommunications Security Telecommunications security of voice, data, and/or video communications is the prevention of any type of intrusion to, that is, either unauthorized or malicious access to or use of, your companys telecommunications equipment by some party. Your companys telecommunications equipment includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, networked equipment). An outside party is anyone who is not a corporate employee, agent, subcontractor, or working on your companys behalf. Whereas, a malicious party is Anyone, including someone who may be otherwise authorized, who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: Utilization (of capabilities special to the accessed equipment) Theft (such as, of intellectual property, financial assets, or toll-facility access) Eavesdropping (privacy invasions to humans) Mischief (troubling, but apparently innocuous, tampering) Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company, including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs). Your Responsibility for Your Companys Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you an Avaya customers system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: Installation documents System administration documents Security documents Hardware-/software-based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your: Avaya provided telecommunications systems and their interfaces Avaya provided software applications, as well as their underlying hardware/software platforms and interfaces Any other equipment networked to your Avaya products Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 15: Class B Statement. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving television or radio antenna where this may be done safely. To the extent possible, relocate the receiver with respect to the telephone equipment. Where the telephone equipment requires ac power, plug the telephone into a different ac outlet so that the telephone equipment and receiver are on different branch circuits. Part 15: Personal Computer Statement. This equipment has been certified to comply with the limits for a Class B computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only peripherals (computing input/output devices, terminals, printers, etc.) certified to comply with the Class B limits may be attached to this computer. Operation with noncertified peripherals is likely to result in interference to radio and television reception. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number xxx. Refer to the Federal Communications Commission Statement in About This Book for more information regarding Part 68. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: Answered by the called station Answered by the attendant Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are: A call is unanswered A busy tone is received A reorder tone is received Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Prsent Appareil Nomrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de la class A prscrites dans le reglement sur le brouillage radiolectrique dict par le Industrie Canada. Trademarks See the preface of this document. Ordering Information Call: Avaya Publications Center Voice 457-1235 International Voice +322-6791 Fax 457-1764 International Fax +322-6699 Write: Avaya Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 USA Documents may also be ordered from the Customer Information Centre in Malmesbury, England. Call: 83-2900 Fax 83-2213 For additional documents, refer to the section in About This Book entitled Related Resources.
You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Avaya Publications Center. Obtaining Products To learn more about Avaya products and to order products, contact Avaya Direct, the direct-market organization of Avaya Business Communications Systems. Access their web site at www.lucentdirect.com. Or call the following numbers: customers 451 2100, account executives (voice) or (fax). European Union Declaration of Conformity The CE mark affixed to the equipment means that it conforms to the referenced European Union (EU) Directives listed below: EMC Directive 89/336/EEC Low-Voltage Directive73/23/EEC For more information on standards compliance, contact your local distributor. Comments To comment on this document, return the comment card at the front of the document.
Table of Contents
Getting Started. 9
Welcome. 9 System Services and Features. 10 Mailboxes. 11 System Specifications. 12 System Capacities and Factory Settings. 12 Supported Configurations. 12 Voice Mail Service. 13 Automated Attendant Service. 13 Call Answer Service. 13 Communications System. 13 Security. 14 System Security Guidelines. 14
Initial Preparation. 15
Overview. 15 System Interactions. 15 Interactions with Automated Attendant Service. 16 Automated Attendant Service Scenarios. 17 Music On Hold. 17
Interactions with Call Answer Service. 18 Communications System Planning Forms. 19 PARTNER Voice Messaging Planning Forms. 20
Installation Instructions. 21
Overview. 21 Important Safety Instructions. 21
Programming the Messaging System. 25
Overview. 25 Assigning VMS Hunt Group Extensions (#505). 25
PARTNER Voice Messaging Installation and Programming
Using PARTNER Voice Messaging System Programming. 26 Logging Into System Administration from an Internal Telephone. 26 Logging Into System Administration from Another Location. 27 Programming Guidelines. 27 The System Administration Menu. 28 Assigning a Mailbox to an Extension. 29 Assigning Automated Attendant Selector Codes. 30 Recording the Automated Attendant Menu Prompt. 31 Listening to the Automated Attendant Menu Prompt. 31 Reinitializing a Mailbox. 32 Reconfiguring System Capacity (Release 3.0 or later). 32 Valid Configurations. 33 Reinitializing a Password. 33 Changing the System Managers Password. 34
Planning Forms. 53
Form 1: System Configuration and Mailbox Assignments. Completing this form. Programming Procedure. Form 2: Automated Attendant Selector Codes. General Information. Completing this Form. Programming the Menu Selector Codes. Form 3: Automated Attendant Menu Prompt. General Information. Completing this Form. Recording the Automated Attendant Menu Prompt. 58
Mailbox Extension Assignments. 59
Overview. 59 Mailbox Extension Assignments for Factory-Set Configurations. 59 Extension Assignments for Changed Configurations. 60 Mailbox Extension Assignments for Systems with Increased Capacity. 63
This guide provides instructions for installing, programming, and using the PARTNER Voice Messaging PC Card Release 2.0 and 3.0 or later with the PARTNER Advanced Communications System (ACS) Release 1.1 or later and PARTNER Endeavor System Release 1.0. This guide is intended for the technician who installs the hardware and programs the initial system settings, as well as for the System Manager who is responsible for managing the system on an ongoing basis.
The PARTNER Voice Messaging PC Card Release 3.0 is available in two versions, Release 3 Small (R3S) and Release 3 Large (R3L), to support a greater range of mailbox configurations (see System Specifications, later in this chapter). In addition, certain voice messaging system features are available only with Release 3.0, as indicated in this guide. The PARTNER Voice Messaging PC Card works with your PARTNER communications system and ensures that your customers calls are handled quickly and efficientlyday or night according to your specifications. You can program the voice messaging system to complement your business environment. For example, the voice messaging system can be programmed to serve as a backup when the daytime receptionist is busy and at night when no receptionist is available. The voice messaging system can answer outside calls, play a customized message prompting the caller to press digits to reach the person with whom the caller wants to speak, and route the call to the appropriate personall without the aid of a receptionist. And if the employee called is unavailable to answer the call, the voice messaging system allows the caller to leave a private message in the employees voice mailbox or transfer to the receptionist or another extension for assistance. With PARTNER Voice Messaging System, your employees are alerted to the arrival of messages in their mailbox by the message light on their system telephone. They can retrieve these messages from any touch-tone telephoneeven if your employees are on the road. The voice messaging system lets them know how many of these messages are new and how many are old. It also allows them to record and change the personal greeting for their mailbox, and to create a password to keep their messages private.
System Services and Features
The voice messaging system provides three services:
Automated Attendant Service acts like an automated receptionist. It answers outside calls and transfers them to the destination selected by the caller without assistance from a receptionist. The Automated Attendant Service plays either the factory-set menu prompt (see System Specifications) or a customized Automated Attendant Menu Prompt that you create and record. This menu prompt welcomes callers and lets them know they have reached the correct number. It can also offer callers a menu of options for transferring to the desired party. The digit the caller presses on the touch-tone telephone dialpad to select a menu option is called a Selector Code. When the caller presses a digit, the Automated Attendant performs the action (that is, the Selector Code Action) that you have programmed for that option. For example, the Automated Attendant can be programmed to prompt callers to enter a single digit to reach frequently called departments (Selector Code Transfer) or to dial the extension they want to reach (Direct Extension Transfer).
Call Answer Service acts like a sophisticated answering machine. Depending on how users program their mailbox, callers will hear the personal greeting and be prompted to leave a message in a mailbox (Record Mode), or they will hear the personal greeting and be disconnected after five seconds (Answer-Only Mode). Users may choose Answer-Only Mode to prevent their mailboxes from reaching maximum message storage capacity (for example, while the user is on vacation). Call Answer Service, regardless of Call Answer Mode, allows callers the following options while listening to the personal greeting: Press 0 to transfer to the receptionists extension. Press *7 to reach Voice Mail Service. Press *8 to transfer to another extension. In Record Mode, callers can also use these same options after leaving a message. In Answer-Only Mode, callers can use these options during the five seconds of silence after the personal greeting has played.
Automated Attendant Service
Maximum number of selector codes on an Automated Attendant Menu: 9 Factory-set Selector code action: Direct Extension Transfer Factory-set Automated Attendant Menu Prompt: Your call is being answered by PARTNER Voice Messaging. Please enter the extension number of the person you wish to reach. Or to reach the receptionist, press 0.
Maximum menu prompt length: 2 minutes
Maximum message length: 2 minutes
PARTNER Advanced Communications System Release 1.1 or later PARTNER Endeavor System Release 1.0
System Specifications 13
The System Manager is responsible for the security of the system. As the System Manager, it is important that you fully understand and appropriately administer this product to reduce your risk of incurring charges that result from unauthorized use of the system. Under the law, your company is responsible for paying for part or all of those unauthorized calls. Be aware that criminals called hackers may attempt to gain unauthorized access to your communications system and your voice messaging system. Hackers often try to trick a companys employees into providing them with access to an outside line or an outside operator. They may also concentrate their activities in two areas related to the voice messaging system:
They try to dial into a mailbox, then execute a transfer by dialing *8. Then they dial an access code, followed by a digit string to either direct dial or access a network operator to complete the call. They try to locate unused or unprotected mailboxes and use them as drop-off points for their own messages.
System Security Guidelines
To reduce the risk of unauthorized use of your communications and voice messaging systems, you should:
Change the System Managers password from the factory setting. Use a hard-to-guess value. Advise subscribers to protect their mailboxes by changing their passwords (a four-digit password is required) frequently. Subscribers can refer to the instructions for changing their passwords in Using PARTNER Voice Messaging. Monitor your call reporting system records of outgoing calls to identify possible system abuse.
To: Identify basic information about the system, including line number and type of voice messaging service required for each line.
Use Form: System Configuration
Identify basic information about each System Extensions extension, including type of telephone or auxiliary equipment at the extension, and the name of the subscriber or a description of how the extension is used. Identify feature settings, such as Automatic Customized Extension Settings VMS Cover and Automatic Extension Privacy, and group assignments for each extension. Specify which features are programmed on Button Assignments buttons for each extension. These buttons can be for VMS Cover, Do Not Disturb, Voice Mailbox Transfer, and Voice Mail Auto Dial.
Communications System Planning Forms 19
PARTNER Voice Messaging Planning Forms
To complete the PARTNER Voice Messaging forms (see Appendix A), obtain completed copies of the relevant planning forms for the communications system. See Communications System Planning Forms, below, for a description of these forms that provide the names, extensions, and VMS coverage information required to program PARTNER Voice Messaging.
To: Identify system configuration (number of mailboxes), review factory-set mailbox assignments, and change mailbox assignments. Identify the Automated Attendant Menu Definition (that is, the list of digits that a caller can press to reach a specific extension, mailbox, or receptionist). Write or review the script used to record the menu prompt that is played when a call is answered by Automated Attendant Service.
Use Form: 1 - Mailbox Assignments
2 - Automated Attendant Selector Codes
3 - Automated Attendant Menu Prompt
PARTNER Voice Messaging Release 2.0 has one PC card that supports up to four mailboxes. Two types of PARTNER Voice Messaging PC Cards are available for Release 3 (and later). The R3S card supports up to 4 mailboxes, while the R3L card supports up to 16 mailboxes. The communications system processor module uses PC cards for PARTNER Voice Messaging, for backup or restore functions, for software upgrades, and for Automatic System Answer/Direct Extension Dialing (ASA/DXD) functions. Make sure that you have the required PARTNER Voice Messaging PC Card and PARTNER ACS Release 1.1 or later or PARTNER Endeavor Release 1.0 before beginning these installation procedures.
If you are using Release 1.0 of the Partner ACS processor module, you will need to upgrade to Release 1.1 or later before you can install the PARTNER Voice Messaging PC Card. Contact your local Authorized Dealer.
Important Safety Instructions
Always follow these basic safety precautions when using this product: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Do not drop, bend, or crush the card. 4. Keep the card away from moisture, high temperatures, and direct sunlight. 5. Keep the connector on the card clean.
d. Tighten the screw on the lower front cover.
When the PARTNER Voice Messaging PC Card is installed in the PARTNER communications system processor module and the system is powered up, some settings are established for both PARTNER Voice Messaging (see System Capacities and Factory Settings in Chapter 1) and the PARTNER ACS system or PARTNER Endeavor system. If you want to make changes to the initial settings for PARTNER Voice Messaging, use the instructions in Chapter 4. If you want to make changes to the initial PARTNER ACS or PARTNER Endeavor settings, use the instructions in Chapter 5.
Important Safety Instructions 23
Programming the Messaging System
This chapter provides instructions for changing the initial PARTNER Voice Messaging settings as well as general instructions for programming and managing PARTNER Voice Messaging. The order of the procedures in this section enables you to record the Automated Attendant Menu Prompt, change the system configuration size, and change the assignments for the mailboxes before PARTNER Voice Messaging begins to handle callsthis order is recommended to ensure that calls are handled correctly for the subscribers who require voice mail coverage. You should have all completed voice messaging system and communications system planning forms available for reference. When you complete all programming, perform the system programming verification procedures in Chapter 6.
To ensure that your voice messaging system operates correctly, you must first assign extensions 78 and 79, which are associated with PARTNER Voice Messaging, to Hunt Group 7 according to the following procedure (#505).
Assigning VMS Hunt Group Extensions (#505)
Perform this procedure first, before logging into PARTNER Voice Messaging, for new installations. To assign voice messaging system extensions 78 and 79 to Hunt Group 7: 1. Press #505. 2. 3. At the Group: prompt, press 7. At the Extension: prompt, enter 78 for the first extension number assigned to PARTNER Voice Messaging as shown on the System Extensions Form.
4. Press D until the display reads 1 Assigned. 5. Press n to display extension 79 (the second extension number assigned to PARTNER Voice Messaging as shown on the System Extensions Form). 6. Press D until the display reads 1 Assigned.
Using PARTNER Voice Messaging System Programming
The System Managers mailbox (Mailbox 0) is a special mailbox that is used to program PARTNER Voice Messaging. The System Manager uses this mailbox to:
You should record the Automated Attendant Menu Prompt when the system is idle. If the system receives a call while you are recording the prompt, the system plays the factory-set Automated Attendant Menu Prompt. Keep in mind that as soon as you begin recording, any previously recorded prompt (except the factory-set prompt) is erased. To record the Automated Attendant Menu Prompt for PARTNER Voice Messaging Automated Attendant Service: 1. Log into System Administration according to the appropriate procedure. 2. Press 3 to administer the Automated Attendant Menu Prompt. 3. Press 1 to record the Automated Attendant Menu Prompt shown on Form 3. 4. Press 1 to end recording, and do one of the following: To approve the Automated Attendant Menu Prompt, press *#. To play back the Automated Attendant Menu Prompt, press 23. To re-record the Automated Attendant Menu Prompt, press 21. Go to Step 3. To exit, press *7. This action restores the factory-set prompt.
Listening to the Automated Attendant Menu Prompt
To listen to the current Automated Attendant Menu Prompt for PARTNER Voice Messaging Automated Attendant Service: 1. Log into System Administration according to the appropriate procedure. 2. Press 3 to administer the Automated Attendant Menu Prompt. 3. Press 0 to hear the Automated Attendant Menu Prompt. The system plays the current Automated Attendant Menu Prompt.
Recording the Automated Attendant Menu Prompt 31
Reinitializing a Mailbox
To prepare a previously used mailbox for a new subscriber, you can reinitialize the mailbox. This procedure deletes any messages left in the mailbox and turns off the phones message light (if on), erases the personal greeting (if recorded), returns the Call Answer Mode to the factory setting of Record Mode (Release 3.0 and later), and changes the password back to the factory setting (1234).
Initializing a mailbox erases its greeting, messages, and password. To reinitialize a mailbox: 1. Log into System Administration according to the appropriate procedure. 2. Press 7 to reinitialize a mailbox. 3. Do one of the following: For PARTNER Voice Messaging Release 2.0, enter the two-digit number of the mailbox you want to initialize. For PARTNER Voice Messaging Release 3.0 or later, enter the mailbox number and press #. Press *7 to return to the Programming Main Menu without making changes.
Specifying VMS Cover Rings
Use the appropriate procedure to specify the number of times calls ring before they are sent to the voice messaging system as indicated on the System Configuration Form, Page 2, VMS Cover Rings.
For PARTNER ACS Release 3.0 or later (#321)
1. Press #321. 2. Enter the number of the first extension for which VMS Cover Rings is to be specified. 3. Press D until the appropriate value displays. 4. To program another extension, press n or p until the appropriate value displays. 5. Repeat Steps 3 and 4 for each extension for which VMS Cover Rings is to be specified.
For All Other Communications Systems (#117)
1. Press #117. 2. Enter the VMS Cover Rings setting (1 to 9) specified on the System Configuration Form. 3. Press f00 to exit programming mode.
Assigning VMS Hunt Delay
Check the System Configuration Form, Page 2, VMS Hunt Delay. If Delayed is specified, follow the appropriate procedure below.
For PARTNER ACS Release 3.0 or later (#506)
1. Press #506. 2. At the Mode: prompt, enter Day (1) or Night (2). 3. Enter the line number. 4. Press D until the appropriate value (0 to 6 rings) displays. 5. To program another line, press n or p until the appropriate line number displays. 6. Press D until the appropriate value displays. 7. Repeat Steps 4 and 5 as necessary.
For All Other Communications Systems (#506)
1. Press #506. 2. Press D until the appropriate value (Immediate - 2 rings or Delayed) displays.
Assigning VMS Hunt Delay 41
Setting VMS Hunt Schedule
Check the System Configuration Form, Page 2, VMS Hunt Schedule. If Day Only or Night Only is selected, follow the appropriate procedure below to change the VMS Hunt Schedule setting. The factory setting is Always.
For PARTNER ACS Release 3.0 or later (#507)
1. Press #507. 2. At the Line: prompt, enter the first line number. 3. Press D until the appropriate value displays. 4. To program another line, press n or p until the appropriate line number displays. 5. Press D until the appropriate value displays. 6. Repeat Steps 4 and 5 as necessary.
For All Other Communications Systems (#507)
1. Press #507. 2. Press D until the appropriate value displays.
Centralized Telephone Programming
Before you begin, locate the Button Assignments Form of the System Planner for the communications system. Be sure you have a copy of the form for each subscribers phone. Use this section to program buttons on subscribers phones, including the receptionists phone. When you are finished programming, be sure to label the buttons on all phones.
Manual VMS Cover (F15)
This button allows the subscriber to turn voice mail coverage on and off. To program a VMS Cover button as specified on the Button Assignments Form: 1. Press f00ssc. 2. Enter the number of the extension to be programmed. 3. Press a programmable button with lights. 4. Press f15. 5. Do one of the following: Go to Step 3 of the next procedure to program another button for this extension. Press c and go to Step 2 of any button programming procedure in this section to program a button for a different extension. Press f00 to exit.
Do Not Disturb (F01)
Used in conjunction with either automatic VMS cover or manual VMS cover, this button lets a subscriber send calls immediately to his or her mailbox (instead of ringing the extension first). To program a Do Not Disturb (DND) button as specified on the Button Assignments Form: 1. Press f00ssc. 2. Enter the number of the extension to be programmed. 3. Press a programmable button with lights. 4. Press f01. 5. Do one of the following: Go to Step 3 of the next procedure to program another button for this extension. Press c and go to Step 2 of any button programming procedure in this section to program a button for a different extension. Press f00 to exit.
Centralized Telephone Programming 43
This button lets any system user transfer calls directly to a PARTNER Voice Messaging mailbox without ringing the associated extension first. To program a Voice Mailbox Transfer (VMBox) button as specified on the Button Assignments Form: 1. Press f00ssc. 2. Enter the number of the extension to be programmed. 3. Press a programmable button. 4. Press f14. 5. Do one of the following: Go to Step 3 of the next procedure to program another button for this extension. Press c and go to Step 2 of any button programming procedure in this section to program a button for a different extension. Press f00 to exit.
Voice Mail Auto Dial
This intercom Auto Dial button allows the subscriber to access PARTNER Voice Messaging with the touch of one button. To program a Voice Mail Auto Dial button as specified on the Button Assignments Form: 1. Press f00ssc. 2. Dial the number of the extension to be programmed. 3. Press a programmable button. 4. Press left i777. 5. At this point, do one of the following: Press c and go to Step 2 of any button programming procedure in this section to program a button for a different extension. Press f00 to exit.
Testing Your Systems Operation
If you cannot solve a problem with your voice messaging system after using the procedures contained in this section, contact your local Authorized Dealer.
Verifying the System Programming
After you finish programming the PARTNER Voice Messaging and the communications system, you should perform the tests identified in the following table to verify system operation. If you have a display phone at extension 11, you should perform these tests from extension 11 leaving extension 10 for the receptionist to handle calls.
Automated Attendant Service programming Tests 1 and 2 Call Answer Service programming Tests 1, 3, and 4
Make an internal call to the ports that have been assigned to the VMS Hunt Group by doing the following: 1. Press i78. See Result. Hang up and go to Step 2. 2. Press i79. See Result.
If Do Not Disturb is on at the extension, PARTNER Voice Messaging should answer the call after one ring and you should hear the factory-set or personal greeting for the mailbox. (If Do Not Disturb is not on, the call rings at the extension before Call Answer Service answers it.)
If the call is transferred to the receptionist five seconds after the greeting has finished, the extension has not been assigned to a mailbox. Assign a mailbox for this extension. If the call does not go to Call Answer Service, either the extension does not have VMS coverage assigned or VMS coverage is turned off. Verify that the extension has been assigned VMS coverage and that VMS coverage is turned on.
Verifying the System Programming 47
1. Make sure VMS Cover is on at the owners extension. 2. Call in on the assigned line and make sure the call goes to VMS Cover by the number of rings specified by VMS Cover Rings (#321 on PARTNER ACS Release 3.0 or later, #117 for all other PARTNER communications systems). 3. Repeat this procedure for every line that has been assigned coverage (#208).
Verify that you hear the mailbox greeting for each line that has been assigned coverage.
Verify that a mailbox has been assigned for this extension. Verify that the extension has been assigned VMS coverage, and VMS coverage is turned on.
Responding to Caller Complaints About System Operation
Outside callers hear ringing, but the system does not answer.
1. If this problem occurs when Automated Attendant Service answers calls, reduce the number of options on (or length of) the Automated Attendant menu prompt to reduce the amount of time VMS extensions are busy. 2. Use #206 (Option 1 or 3) to verify that lines have been assigned for Automated Attendant Service, or use #208 to verify that lines have been assigned to Call Answer Service. If lines have been assigned to Call Answer Service, also verify that VMS coverage is turned on for the extension. 3. Use Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to Hunt Group 7. 4. If all programming is correct, call for technical assistance.
Table 7 shows the extension assignments for a PVM R3L configuration, when you decrease the system size to six mailboxes. Table 7. Mailbox PVM R3L Mailbox Extension Assignments for a 6-Mailbox Configuration Extension 14 15
Table 8 shows the extension assignments for a PVM R3L configuration, when you decrease the system size to eight mailboxes. Table 8. Mailbox PVM R3L Mailbox Extension Assignments for an 8-Mailbox Configuration Extension 16 17
Extension Assignments for Changed Configurations 61
Table 9 shows the extension assignments for a PVM R3L configuration, when you decrease the system size to 10 mailboxes. Table 9. Mailbox PVM R3L Mailbox Extension Assignments for an 10-Mailbox Configuration Extension 18 19
Table 10 shows the extension assignments for a PVM R3L configuration, when you decrease the system size to 12 mailboxes. Table 10. Mailbox PVM R3L Mailbox Extension Assignments for an 12-Mailbox Configuration Extension 20 21
Table 11 shows the extension assignments for a PVM R3L configuration, when you decrease the system size to 14 mailboxes. Table 11. Mailbox PVM R3L Mailbox Extension Assignments for an 14-Mailbox Configuration Extension 22 23
Mailbox Extension Assignments for Systems with Increased Capacity
It is important to note that when you increase system capacity (see Reconfiguring System Capacity in Chapter 4), all existing mailbox assignments remain unchanged. The new (added) mailboxes are assigned in consecutive order, starting at the lowest available extension and skipping any existing assignments. For example, Table 12 illustrates the mailbox extension assignments for a PVM 3RL configuration that has been increased in capacity from 8 mailboxes to 14 mailboxes. The original mailboxes were assigned to extensions 13, 14, 15, 18, 19, 20, 21, and 22 (which are indicated by the ). When the system capacity was increased, the system assigned the first new mailbox (that is, mailbox 9) to the first available extension--ext. 10. The next new mailbox (mailbox 10) was assigned to extension 11. The third new mailbox (mailbox 11) was assigned to extension 12.
Extension Assignments for Changed Configurations 63
When the system encountered the mailboxes (mailboxes 1, 2, and 3) already assigned to extensions 13, 14, and 15, it skipped these extensions and continued assigning new mailboxes to the next available extensions. So, mailboxes 12 and 13 were assigned to extensions 16 and 17. Similarly, mailbox 14 was assigned to extension 23, the next available extension. Table 12. Sample Mailbox Extension Assignments for a 14-Mailbox Configuration when PVM R3L System Capacity is increased Extension 17 23
Mailbox 13 14
announcement, creating customized, 56 Answer-Only Mode, 10 Answer-Only Mode options, 10 Auto Dial button, 44 Automated Attendant Menu Prompt listening to, 31 recording, 31 Automated Attendant Selector Codes assigning, 30 Automated Attendant Service, 10 communications system options, 17 programming checklist, 35 Automatic Extension Privacy, 16, 37 Automatic VMS Cover, 37
Group Call Distribution initial programming, 38 interactions with Automated Attendant Service, 16
Helpline, Lucent Technologies, see Appendix A
initial settings, 23 installation, 21
buttons Do Not Disturb, 18, 43 programming, 43 VMBox, 44 VMS Cover, 43 Voice Mail Auto Dial, 44
Line Coverage Extension, 18 log in procedures, 26
mailbox assigning to an extension, 29 reinitializing, 32 System Manager, 26 using, 11 mailbox extension assignments, 59 mailbox password reinitializing, 33 Music On Hold, 17, 38
Call Answer Mode options, 10 Call Answer Service, 10 programming checklist, 36 centralized telephone programming, 43 communications system forms, 19 programming, 36 Customer support, see Appendix A
Night Service initial programming, 39
Direct Extension Transfer, 10 Do Not Disturb, 18 Do Not Disturb button, 43
PARTNER Voice Messaging PC Card Release 3 versions, 9 password reinitializing, 33 System Manager, 33, 34 personal greeting, 32 programming guidelines, 27
factory settings, 12 factory-set configurations mailbox extension assignments, 59
R3L version, 9 R3S version, 9 Record Mode, 10 Record Mode options, 10
Transfer Return Extension, 16, 35, 39 troubleshooting, 49
VMBox button, 44 VMS Cover Rings, 40 VMS Coverage, 18 VMS Hunt Delay, 16, 41 VMS Hunt Group Extensions, 25, 35 VMS Hunt Schedule, 16, 42 Voice Mail Auto Dial button, 44 Voice Mail Service, 10 Voice Mailbox Transfer, 18 Voice Mailbox Transfer button, 44 voice messaging service interactions with communications system, 15 Voice Messaging Services, 10 voice messaging system extensions, 25 forms, 20 PC card installation, 21 programming, 26 voice messaging systems forms, 53
security, 14 Security, see also Appendix A Selector Code, 10 Selector Code Action, 10 Selector Code Transfer, 10 Selector Codes factory setting, 30 Support, see Appendix A System Administration log in procedures, 26 Menu, 28 system capacities, 12 system capacity, reconfiguring, 32 system configurations, 33 System Manager password changing, 34 system operation verifying, 45 system programming verifying, 45 System Programming Mode, 36
PI 3620 Motorola E815 RV-4060 SR-L3916BSS KDL-40V1000 R-898-A Interactif TL-R4199G Probes H3000 TH-42PV7P Automatic Graveyard PRO 11 EMP-1717 MP3-flash-stick Woods-PGA Tour VR610 3 0 VPL-CS4 Sitebuilder UX-H300 EX-P700 Reason 5 CA-200 Dc-nikkor H55M LE DAV-DZ860W ONE 30 Calmato TR Array MES-330 YO-P5A Nord Wave DI-624M Pocket PC DP102L Nikon D2HS PS50A466 AH-C260R CG400 614CA XL2400 DHP-W306AV Wireless A1000 IS RMR606hgpa KX-TG2620 Philips 109S 66300KF-AN AT910 KD-G401 402 NAS 110 Avertv BOX9 SP1213C SPV C550 Quantum 9920 SGH-X820B Yamaha 8HP DMR-BS880 Aspire-1600 Humminbird RF35 Phonefax 30 88759 Virus TI TDA-7592R FO-880 IFP-795 Siplec RC61 Subkick Cruz CD32 R-801A P4351 WN111 P92-S Echo Roland E-96 LA32A650 15PT1767 DCR-TRV145E AR02 Maker ICM4 TD-C70145E DVT-7300 NX9110 920NW L2000CN-BF CX8300 OZ-290 UA32C6900VM SL-1200MK3D Hazer TX-26LXD80F DSC-W55 L HR-XV32EX VGN-AR71J EN8400 MP512 ST RSH1ftrs CS-29Z30HSQ LC-65GE1
manuel d'instructions, Guide de l'utilisateur | Manual de instrucciones, Instrucciones de uso | Bedienungsanleitung, Bedienungsanleitung | Manual de Instruções, guia do usuário | инструкция | návod na použitie, Užívateľská príručka, návod k použití | bruksanvisningen | instrukcja, podręcznik użytkownika | kullanım kılavuzu, Kullanım | kézikönyv, használati útmutató | manuale di istruzioni, istruzioni d'uso | handleiding, gebruikershandleiding
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