Phone Guide

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 527-0883

Common Phone Tasks

View online help on the phone Place a call Redial a number Talk using the handset and listen on the speaker Listen on the speaker only Use your call logs Press Help. and choose Go off-hook before or after dialing a number. Press Redial. (Group Listen mode only.) Press GListen. (Monitor mode only.) Press Monitor. Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Select a number and press Dial. Press EditDial, << or >>. Highlight a call to put on hold or resume from hold, and press. Press Transfer, enter the number, then press Transfer again. Press more > Confrn and dial the participant, then press Confrn again. QUICK REFERENCE

Softkey Definitions

AbbrDial Answer Barge CallBack Cancel cBarge CFwdALL Clear Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial
Edit a number Hold/resume a call
Transfer a call to a new number Start a standard (ad hoc) conference call
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks
Close ConfList Confrn Delete
Details Opens the Details call record for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number
DirTrfr Transfer two calls to each other (SCCP only) DND EditDial EndCall Erase Exit Turn on/off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) 2007 Cisco Systems, Inc. All rights reserved. OL-14584-01
GListen GLOff GPickUp iDivert
Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Answer a call ringing in another group Send or redirect a call to a voice message system

<< >>

Delete entered characters Move through entered characters
Feature enabled URL entry in call log is ready to edit (SIP only) Audio or Video Mode Handset in use

Phone Screen Icons

Line and Call Status Call Forwarding enabled Call on hold Connected call Off-hook On-hook Incoming call Shared line in use Authenticated call Encrypted call Priority call Medium priority call
Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G only with SCCP)
Join Join several calls on a single line to (SCCP only) create a conference MeetMe Monitor MonOff more Msgs New Call OPickUp Park PickUp QRT Redial Remove RMLstC Search Transfer Update Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content

Button Icons

Volume Navigation Hold Applications Menu

Speed Dialing

If you want to. Then. Speed dial a number
High priority call Highest priority call Other Features Speed Dial configured Message waiting Option selected

Press

VidMode Choose a video display mode (SCCP only)
and select a number to dial. Press and choose Directories > Speed Dials. Select a number to dial. Enter a speed-dial number while on-hook and press AbbrDial.

Getting Started

Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to.

Explore your phone on your own Review safety information Connect your phone Use your phone after it is installed Learn about the phone buttons Make calls Put calls on hold Transfer calls Make conference calls Set up speed dialing Share a phone number Use the speaker on the phone Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions
Press and choose Help. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Start with An Overview of Your Phone, page 9. See Understanding Buttons and Hardware, page 9. See Placing a CallBasic Options, page 13. See Using Hold and Resume, page 17. See Transferring Calls, page 19. See Making Conference Calls, page 22. See Speed Dialing, page 26. See Using a Shared Line, page 29. See Using a Handset, Headset, and Speaker, page 37. See Changing Phone Settings, page 40. See Using Call Logs and Directories, page 42. See Accessing Voice Messages, page 48. Refer to the Quick Reference Card in the front of this guide.
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC].

Caution

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Accessibility Features

A list of accessibility features is available upon request.

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
Network port (10/100 SW) Handset port DC adapter port (DC48V)
AC-to-DC power supply AC power cord
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
Network port (10/100 SW) Access port (10/100 PC) Handset port
DC adapter port (DC48V) AC-to-DC power supply AC power cord
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.

Place a call

Pick up the handset and dial the number.
An Overview of Your Phone, page 9. . Using Hold and Resume, page 17.
Dial on-hook (with dial Press New Call and dial the number. tone) Redial a number Place a call when another call is active Press Redial. 1. Press 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial.
Using Call Logs, page 42.
Tips You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook. If you make a mistake while dialing, press << to erase digits. If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
Placing a CallAdditional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

Speed dial a number

Do one of the following: Press , choose a speed-dial number, and press Dial. Press and select Directories > Speed Dials. Select a number and press Dial. Use the Abbreviated Dial feature. Use the Fast Dial feature.

Speed Dialing, page 26.

Dial from a corporate directory on your phone
1. Press and select Directories > Using Call Logs, Corporate Directory (name can vary). page 42. 2. Enter a name and press Search. 3. Highlight a listing and go off-hook.
Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.

Using Cisco WebDialer, page 58.
Your system administrator.
Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry
Prioritizing Critical Calls, page 32. Using the User Options Web Pages, page 49. Using Personal Directory on Your Phone, page 45.
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Extension Mobility profile Make a call from a cellular phone using Mobile Voice Access
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Cisco Extension Mobility service on a phone. 1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. 3. Enter your cellular phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number.
Using Cisco Extension Mobility, page 34. Managing Business Calls Using a Single Phone Number, page 35.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Switch from a connected call to answer a new call Answer a call using call waiting Send a call to a voice message system Automatically connect incoming calls Retrieve a parked call on another phone
Press Answer. Press Answer. Press iDivert. Use AutoAnswer. Use Call Park or Directed Call Park.
Using Hold and Resume, page 17. Using Hold and Resume, page 17. Sending a Call to a Voice Message System, page 20. Using AutoAnswer, page 39. Storing and Retrieving Parked Calls, page 28. Picking Up a Redirected Call on Your Phone, page 27.
Use your phone to answer Use Call Pickup. a call ringing elsewhere
Answer a priority call (SCCP phones only) Answer a call on your cellular phone or other remote destination
Hang up the current call and press Answer. Set up Mobile Connect and answer your phone. When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference initiator). Note
You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference

All participants must hang up. The conference does not automatically end when the conference initiator disconnects.
Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, Device Not Authorized. For more information, see Making and Receiving Secure Calls, page 31.
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Get an updated list of conference participants See who initiated the conference Remove any conference participant Drop the last participant added to the conference Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. While viewing the conference list, highlight the participants name and press Remove. While viewing the conference list, press RMLstC. You can remove participants only if you initiated the conference call. or or icon after Conference on the phone icon beside the participants name on the
Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Log out of hunt groups to temporarily block hunt group calls Log in to receive hunt group calls
Press HLog. Your phone screen displays, Logged out of Hunt Group. Press HLog.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with coworkers Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See Privacy, page 29 for exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 30.
Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 31.
The maximum number of calls that a shared line supports can vary by phone.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge and Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Using a Shared Line, page 29.)
Understanding Barge Features
cBarge and Barge Depending on how your phone is configured, you can add yourself to a call on a shared line using either cBarge or Barge:
cBarge converts the call into a standard conference, allowing you to add new participants. (See Making Conference Calls, page 22 for information about standard conferences.) Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

Using the Monitor Feature
The following table shows how you can use the Monitor feature.
Use the handset Listen to the call on the speaker
Lift it to go off-hook; replace it to go on-hook. Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call. Note
The Monitor and MonOff softkeys are not available if Group Listen is enabled. The Monitor and MonOff softkeys are not available if Group Listen is enabled.
Turn off the speaker and use the handset Turn off the speaker and hang up Adjust the speaker volume level for a call
Lift the handset, or press MonOff. Note
Press EndCall. Press the up or down Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls.
Tips If your system administrator has disabled the speaker on your phone, the GListen, GLOff, Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.
Pressing the Volume button changes the volume for the handset or speaker, depending on which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker and not the handset. If you need to change the wideband setting for your handset (for example, if you change your handset) press and choose Settings > User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance.
Using and Obtaining a Headset
To use a headset, disconnect the handset and connect a headset to the Handset port.

38 OL-14584-01

If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable and you must contact your system administrator to change this setting.
For information about purchasing headsets, see Headset Information, page 7. Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.

Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset. AutoAnswer is disabled when Do Not Disturb is active.

Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
Log in to your User Options web pages

Then do this.

1. Obtain a User Options URL, user ID, and default password from your system administrator. 2. Open a web browser on your computer, enter the URL, and log on. 3. If prompted to accept security settings, click Yes or Install Certificate. The Cisco Unified Communications Manager User Options main web page displays. From this page you can select User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials. Or, to access phone-specific options, select a device (see below).
Select a device after logging in
1. After you have logged in to your User Options pages, choose User Options > Device. The Device Configuration page displays. 2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu. Note
Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.
Select a configuration option after logging in
1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings. 2. To return to the Device Configuration page from another page, choose User Options > Device.
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 49.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of: A Personal Address Book (PAB) Fast Dials Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 45.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from the User Options web pages.
Then do this after you log in.
1. Choose User Options > Personal Address Book. 2. Choose Add New. 3. Enter information for the entry. 4. Click Save.
Search for a PAB entry Edit a PAB entry
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.

Subscribe to a service

Then do this after you log in and select a device.
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next. 6. Change the service label and/or enter additional service information, if available (optional). 7. Click Save.

Search for services

1. Select a device. 2. Click Phone Services. 3. Click Find.

Change or end services

1. Search for services. 2. Select one or more entries. 3. Click Delete Selected.

Change a service name

1. Search for services. 2. Click on the service name. 3. Change the information and click Save.
Access a service on your phone

Choose

> Services.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.

Change your password

1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save.

Change your PIN

1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save.
Change the language (locale) for your User Options pages
1. Choose User Options > User Settings. 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. 1. Choose User Options > User Settings. 2. Choose an item from the User Locale drop-down list. 3. Click Save.
Change the language (locale) for your phone screen
Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels. You can set up other line settings directly on your phone: Set up call forwarding for your primary phone linesee Forwarding Calls to Another Number, page 20. Change rings, display, and other phone-model specific settingssee Changing Phone Settings, page 40.

Set up call forwarding per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 5. Click Save.
Change the voice message indicator setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
5. Click Save. Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Audible Message Waiting Indicator area, choose from various settings. Note
5. Click Save. Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

Create an access list

1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information:
NameIdentifies the access list. DescriptionDescribes the access list.
4. Choose one of these options:
Blocked Access ListCreates list for numbers to be blocked Allowed Access ListCreates list for numbers that will be permitted

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field: 78-10747-01C0 b. Select the language in which you would like to view the document. c. Click Go. The Cisco warranty page appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty One (1) Year
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 63
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number
Abbreviated Dialing 14, 26 Address Book Synchronization Tool 52 answering calls 15 Applications Menu button 10 Applications menus, using 11 ASCII label field support 52 authenticated calls 31 Auto Dial 13 AutoAnswer 15 call park 15, 28 call pickup 15, 27 call waiting 15 CallBack 14 caller ID 10 call-handling advanced 26 basic 13 calls answering 15 barging 30 compared to lines 11 conference features for 22 ending 16 barge and privacy 31 and shared lines 29 using 30 buttons, identifying 9 forwarding 20 handling multiple 15 holding and resuming 17 icons for 11 maximum per line 11 monitoring 37 multiple parties on 22 multiple, switching between 18 call forwarding 20 configuring on phone 21 call logs dialing from 13 erasing 42 viewing and dialing from 42 parking 28 placing 13, 14 prevent barging of 31 prioritizing 32 redirecting while ringing 15, 27
reporting problems with 62 secure 31 storing and retrieving 28 transferring 19 viewing 10, 18 Cisco Extension Mobility feature, using 15 Cisco Unified IP Phone connecting 5 documentation for 1 feature configuration for 12 illustration 9 protocol 12 registering 7 SCCP 12 securing handset rest 7 SIP 12 troubleshooting 61 web-based services for 53 Cisco WebDialer 58 Client Matter Code See CMC CMC 61 conference levels of security 31 secure 31 conference calls Meet-Me 24 removing participants from 25 security-level for 25 types of 22 viewing participants for 25 corporate directory dialing from 14

Common Phone Tasks

Place a call Redial a number Talk using the handset and listen on the speaker Listen on the speaker only Use your call logs Go off-hook before or after dialing a number. Press Redial. (Group Listen mode only.) Press GListen. (Monitor mode only.) Press Monitor. Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Select a number and press Dial. Press EditDial, << or >>. Highlight a call to put on hold or resume from hold, and press. Press Transfer, enter the number, then press Transfer again. Press more > Confrn and dial the participant, then press Confrn again. QUICK REFERENCE

Softkey Definitions

AbbrDial Answer Barge CallBack Cancel cBarge CFwdALL Clear Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Dial a phone number Turn on/off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Answer a call that is ringing in another group or on another line
Edit a number Hold/resume a call
Transfer a call to a new number Start a standard (ad hoc) conference call
Cisco Unified IP Phone 7906G and 7911G Quick Reference for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
Common Phone Tasks Softkey Definitions Phone Screen Icons Button Icons
Close ConfList Confrn Delete Dial DND EditDial EndCall Erase Exit GListen GLOff GPickUp
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) 2010 Cisco Systems, Inc. All rights reserved. OL-23958-01
iDivert MeetMe Monitor MonOff more Msgs Mute New Call OPickUp Park PickUp QRT Redial Remove RMLstC Search Transfer Update
Send or redirect a call to a voice message system Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Turn on/off microphone Make a new call Answer a call that is ringing in an associated group Store a call using Call Park Answer a call that is ringing on another phone in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content

Phone Screen Icons

Line and Call Status Call Forwarding enabled Call on hold; remote call on hold
Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G only with SCCP)

Button Icons

Volume Navigation
Connected call Off-hook On-hook Incoming call Shared line in use Authenticated call Encrypted call Other Features Speed Dial configured Message waiting Option selected Feature enabled URL entry in call log is ready to edit (SIP only) Audio or Video Mode Handset in use Hold Applications Menu
VidMode Choose a video display mode (SCCP only) << >> Delete entered characters Move through entered characters