BlackBerry Internet Service
Feature and Technical Overview

Version: 4.0

SWD-1365341-0311025338-001

Contents

BlackBerry Internet Service overview..... BlackBerry Internet Service Email overview..... BlackBerry Internet Service architecture..... Architecture: BlackBerry Internet Service...... BlackBerry Internet Service features..... Setup features...... Email messaging features...... Synchronization features..... BlackBerry device features...... Security features...... BlackBerry Internet Service requirements..... Supported BlackBerry enabled devices..... Supported email accounts...... Requirements for wireless email reconciliation..... Attachment requirements...... Supported BlackBerry devices...... Supported features of BlackBerry devices..... Subscriber computer requirements..... Process flows...... Process flow: Sending an email message to a BlackBerry device that is associated with a BlackBerry email address.. Process flow: Sending an email message from a BlackBerry device using a BlackBerry email address... Process flow: Forwarding an email message from an email account to a BlackBerry email address... Process flow: Adding an email address to the BlackBerry Internet Service... Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (polling).. Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (real-time delivery). Process flow: Sending an email message from a BlackBerry device using an integrated email address... Process flow: Deleting an email message from a BlackBerry device using an integrated email address... Process flow: Synchronizing contact information to a BlackBerry device (polling).... Process flow: Synchronizing contact information to a BlackBerry device (real-time delivery)... Process flow: Synchronizing contact information from a BlackBerry device.... Process flow: Synchronizing calendar data to a device.... Process flow: Synchronizing calendar data from a device.... Glossary...... Legal notice....... 25 28
BlackBerry Internet Service overview
The BlackBerry Internet Service is an email and Internet service for BlackBerry devices that is designed to provide subscribers with automatic delivery of email messages, mobile access to email message attachments, and convenient access to Internet content. This document describes all of the available features for the BlackBerry Internet Service email platform. Not all features are available for certain products. For more information about each product, view the online help for the product.
BlackBerry Internet Service Email overview
Depending on the messaging service plan, subscribers can add up to ten existing email addresses to their BlackBerry Internet Service account. The BlackBerry Internet Service is designed to retrieve email messages from these email accounts, deliver the email messages to subscribers' BlackBerry devices, and provide wireless email reconciliation for supported email accounts. Subscribers with some types of email accounts can also synchronize contacts and calendar entries between their email account and their device. Subscribers can also set up a BlackBerry email address that they can use to send and receive email messages on their device. Subscribers can automatically access the BlackBerry Internet Service using a browser on their device or using the email setup application on their device. Subscribers must have a user name and password for their BlackBerry Internet Service account to log in using a browser on their computer. Subscribers with BlackBerry 6.1 installed on their device cannot create a user name and password to log in to their BlackBerry Internet Service account using a browser on a computer.

BlackBerry Internet Service architecture
Architecture: BlackBerry Internet Service

Component engine

Description The engine is a core component of the BlackBerry Internet Service that polls subscriber email accounts at specific time intervals, retrieves new email messages, and sends them to the BlackBerry device or BlackBerry enabled device. The engine also manages email reconciliation with email addresses that subscribers have added to the BlackBerry Internet Service. Email accounts added to the device are existing email accounts that subscribers add to the BlackBerry Internet Service. Supported email accounts include Yahoo!, Google Mail, IMAP, POP, and accounts that use Microsoft Outlook Web Access. If subscribers add an existing email address to their BlackBerry Internet Service account, the BlackBerry Internet Service checks the email account and sends the new email messages to the device. Depending on the email service provider's implementation, the BlackBerry Internet Service either polls the subscriber's email account for new email messages approximately every 15 minutes, or the email service provider's system notifies the BlackBerry Internet Service when new email messages arrive. BlackBerry Internet Service subscribers can set up an email address for their device. The engine receives new email messages for the BlackBerry email address and sends them to the subscribers device. The BlackBerry Internet Service subscriber UIs provide subscribers with access to settings for managing their email addresses. Email setup application: The application automatically logs in subscribers when they open the application on their device. WAP: The interface automatically logs in subscribers when they access the website using the browser on their device. HTML: The interface requires subscribers to log in with a user name and password when they access the website using a browser on a computer.
email accounts added to the device

BlackBerry email address

BlackBerry Internet Service subscriber UIs
BlackBerry Internet Service administration website BlackBerry Infrastructure
The BlackBerry Internet Service administration website provides access to administrators for managing subscriber accounts using a browser on a computer. The BlackBerry Infrastructure belongs to Research In Motion and manages email messages on various wireless networks sent to and from the device through the BlackBerry Internet Service. The BlackBerry Provisioning System controls subscribers' access to BlackBerry services based on the services available from the wireless service provider. For example, when a subscriber tries to set up a BlackBerry Internet Service account using the BlackBerry Internet Service website, the BlackBerry Provisioning System verifies that the subscriber has permission to set up the account.

BlackBerry Provisioning System
Component subscriber's computer with BlackBerry Desktop Software
Description The subscriber's computer with BlackBerry Desktop Software provides subscribers with a connection to their device. Subscribers can perform any of the following actions: synchronize organizer data such as contacts, calendar entries, tasks, and memos between their BlackBerry device and their computer back up and restore BlackBerry device data transfer files between their BlackBerry device and their computer add applications to their BlackBerry device set up and manage email message forwarding or wireless calendar synchronization if their administrator advises them to do so
For more information, see the online help that is available in the BlackBerry Desktop Software.
BlackBerry Internet Service features

Setup features

BlackBerry Internet Service setup
Feature simple setup language support Description In a few steps, subscribers can set up email messaging with the BlackBerry Internet Service using the email setup application, a browser on their BlackBerry device, or a browser on a computer. Subscribers can view the BlackBerry Internet Service website or email setup application in the following languages: Arabic Basque Brazilian Portuguese Catalan Czech Danish Dutch English - US English - UK (email setup application only) European Portuguese French Galician German Greek Hebrew Hindi Hungarian Indonesian Italian Japanese Korean Norwegian

Feature

Description Polish Romanian Russian Simplified Chinese Spanish Swedish Traditional Chinese Thai Turkish Vietnamese
switching devices BlackBerry ID
Subscribers can switch the device that is associated with their BlackBerry Internet Service account if they decide to use a new device. Subscribers with BlackBerry 6.1 installed on their device create or enter an existing BlackBerry ID when they set up the device. The BlackBerry Internet Service uses the BlackBerry ID to uniquely identify the subscriber's BlackBerry Internet Service account and simplify switching to a new device. The BlackBerry Internet Service supports ISO-2022-JP and UTF-8.

character set support

Support for multiple email addresses
Depending on their messaging service plan, subscribers can receive email messages from up to ten email accounts on their BlackBerry device. Feature support for existing Microsoft Outlook Web Access email addresses Description Subscribers can add email addresses to the BlackBerry Internet Service that use a Microsoft Exchange server that the subscriber accesses using Microsoft Outlook Web Access. When subscribers use Microsoft Outlook Web Access, the BlackBerry Internet Service can access subscribers' email messages from the Microsoft Exchange server. The BlackBerry Internet Service polls subscribers' email accounts at specific time intervals and retrieves new email messages when they arrive. support for existing IMAP and POP email addresses Subscribers can add email addresses for existing, supported email accounts that use IMAP4 and POP3 protocols.

Description When subscribers send email messages using their Google Mail, Yahoo! Mail,AOL or Windows Live Hotmail email address, the BlackBerry Internet Service sends these email messages using near real-time delivery. The BlackBerry Internet Service supports the Enhanced Google Mail plug-in, which allows subscribers to add stars to and label email messages and conversations, report email messages as spam email messages, and search the inbox. Note: Depending on the wireless service provider, Windows Live Hotmail might not be supported.
simple setup of supported email addresses
When subscribers add an email address, for most supported email accounts, they are not required to submit detailed server information (for example, port number, servers, SSL/no SSL). Instead subscribers only need to provide their email address and password. Subscribers can set up a BlackBerry email address that they can use to send or receive email messages on their device. When subscribers send email messages using their BlackBerry email address, the BlackBerry Internet Service sends these email messages in near real-time. When subscribers add more than one email address to the BlackBerry Internet Service they can set options such as a signature, a display name, or email message filters for each email address. Subscribers can specify the email address that they want to use to send an email message before they send the email message. Subscribers can view all of their email messages in the main message list on their device. If subscribers want to view only the email messages for a specific email address, they can open the message list for that email address.
specific settings for each email address
multiple message lists on the device

Email messaging features

Features of wireless email reconciliation
Feature wireless email reconciliation from the BlackBerry device Description The BlackBerry Internet Service is designed to reconcile email messages between subscribers' BlackBerry devices and supported email accounts over the wireless network.
Description The BlackBerry Internet Service supports near real-time delivery of email to the following supported email accounts: Microsoft Outlook Web Access Yahoo! Mail Google Mail (POP3 and GIMAP) Windows Live Hotmail AOL Mail POP3 email accounts IMAP4 email accounts
For supported email accounts, the BlackBerry Internet Service automatically makes the following updates in the email account when changes are made on the device: moves email to the deleted items folder marks email as read or unread (excluding POP3 email accounts) copies email to the sent items folder (excluding AOL Mail, POP3, and some IMAP4 email accounts)

Note: If subscribers file email messages in their email account, subscribers cannot use the forward, reply, more, or attachment viewing requests on the device for the filed email messages because the BlackBerry Internet Service treats the filed email messages as deleted email messages. wireless email reconciliation from the email account For existing email accounts that support the synchronization of deleted items, subscribers can delete an email message from the inbox on the messaging server, and the email message is also deleted from the device. By default, email reconciliation for deleted email messages is turned on. Subscribers can turn off email reconciliation for deleted email messages from their BlackBerry Internet Service account. Note: Windows Live Hotmail does not support the reconciliation of deleted items. The BlackBerry Internet Service marks email as read or unread on the device when changes are made to email in the following email accounts: Yahoo! Mail Google Mail
The BlackBerry Internet Service copies email to the sent items folder on the device when changes are made to email in the Google Mail email accounts. If subscribers add an enhanced Yahoo! Mail email account, they can open, delete, or send an email message from their Yahoo! Mail email account and the change is reflected on their device.
Feature notification of new email messages
Description The BlackBerry Internet Service is designed to continually check for new email messages for the subscriber, and to automatically send new email messages to the subscriber's device. The subscriber does not have to request new email messages.

Email messaging options

Feature email filters Description Subscribers can create email filters for their BlackBerry email addresses or any other email addresses that they have added to the BlackBerry Internet Service. Subscribers can use email filters to specify which email messages the BlackBerry Internet Service sends to their BlackBerry device. Subscribers can change settings for email filters based on who sent the email message, how the email message addresses them, or what level of importance the contact assigned to the email message. Note: The BlackBerry Internet Service does not apply email filters that subscribers create for one email address to other email addresses. email message storage When subscribers send an email message from their device, the BlackBerry Internet Service files the sent email message in the sent items folder in the subscriber's email account. When subscribers delete an email message from their device, the BlackBerry Internet Service files the deleted email message in the deleted items folder in the subscriber's email account. Note: Some email account types might not support these features. display names Subscribers can specify a display name as a user-friendly label for their email address. For example, if a subscriber's email address is jjones@ispname.com, the display name might be Justin Jones. When Justin sends an email message to a contact, the contact's email application displays the display name instead of the email address in the From field. When subscribers compose email messages, they can choose to send the email message using any of the email addresses that they have added to the BlackBerry Internet Service. If subscribers want to specify an email address to send an email message from, the device must be running BlackBerry Device Software Version 3.7 or later. Note: This feature is only available for some protocols. For example, subscribers cannot specify the email address to send an email message from for Microsoft Outlook Web Access 5.5 email addresses.

Send using email addresses
Feature Reply to email addresses
Description Subscribers might not want contacts to send replies to subscribers' BlackBerry email address; instead, they can specify an alternate Reply to email address and send email messages to another email address that they have added to the BlackBerry Internet Service. Subscribers can specify an Auto forward email address so that the BlackBerry Internet Service automatically forwards a copy of the full content of email messages (including any attachments) that they receive using their BlackBerry email address on their device to a specified email address. Subscribers can specify an Auto BCC email address so that the BlackBerry Internet Service automatically forwards a copy of the email messages that they send from their device to a specified email address. Subscribers can specify a signature for their BlackBerry email address or any other email address that they have added to the BlackBerry Internet Service. The signature appears at the end of the email messages that subscribers send from their device.
Auto forward email addresses

Auto BCC email addresses

signatures
Attachment viewing features
To use the following attachment features, subscribers' BlackBerry devices must be running BlackBerry Device Software Version 3.8 or later. For RTF attachments, subscribers' BlackBerry devices must be running BlackBerry Device Software Version 4.2 or later. OpenDocument presentations X X 11 Microsoft PowerPoint Microsoft Word Adobe PDF HTML OpenDocument spreadsheets X X RTF OpenDocument text files X X X X X X X.tif files only X X X X Microsoft Excel Corel WordPerfect X X X Feature
bookmarks color support comments email links embedded pictures

X X X X X

embedded tables endnotes font size font style footnotes internal hyperlinks internal table of contents password phone links text box track changes URL links
X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

X X X X X X X X

X X X X
Viewing attachments in their original format
The BlackBerry Internet Service supports downloading attachments in their original format. Subscribers can preview or download attachments. When subscribers download an attachment, the BlackBerry Internet Service sends the attachment to the device. Subscribers might be able to view or edit the attachment using supported third-party editing applications. The type of attachments that subscribers can edit and the type of changes that they can make depends on the third-party editing application that they use. Attachments in an original file format cannot exceed 3 MB.

OpenDocument presentations X X X

Microsoft PowerPoint

Microsoft Word

Adobe PDF

OpenDocument spreadsheets

OpenDocument text files

Microsoft Excel

Corel WordPerfect

Synchronization features
Feature contact synchronization Description If subscribers add some types of email accounts, including Google Mail accounts and Yahoo! Mail accounts, to their BlackBerry Internet Service account, they can synchronize contacts between their email account and the Contacts application on their BlackBerry device. Subscribers can add, change, and delete contacts from their device or from their email account and the BlackBerry Internet Service synchronizes the changes. This feature is supported only on BlackBerry devices that are running BlackBerry Device Software 5.0 or later. calendar synchronization If subscribers add a Google Mail account to their BlackBerry Internet Service account, they can synchronize calendar entries between their email account and the Calendar application on their BlackBerry device. Subscribers can add, change, and delete calendar entries from their device or from their email account and the BlackBerry Internet Service synchronizes the changes. This feature is supported only on BlackBerry devices that are running BlackBerry Device Software 5.0 or later.
BlackBerry device features
Feature vCard contact attachments Description The BlackBerry Internet Service converts vCard contact attachments to contacts on BlackBerry devices. If subscribers send the contact information to an email address that is not a BlackBerry email address, the BlackBerry Internet Service converts the contact information to a vCard contact attachment so that the information appears correctly in the recipient's email account. Subscribers can receive delivery confirmations for email messages that they send from their BlackBerry device. When an email message is delivered successfully, the icon beside the sent message in the message list on the BlackBerry device changes. Subscribers can respond to read confirmation requests. Subscribers can also change the settings for read confirmations on their BlackBerry device.

delivery confirmation

read confirmation
Feature notification sound profile meeting invitations HTML email messages
Description Subscribers can change the notification sound profile settings for their BlackBerry Internet Service account using their BlackBerry device. Subscribers can send and receive, and accept or decline iCalendar meeting invitations from other BlackBerry Internet Service subscribers. Subscribers can view items such as pictures, signatures, and bullets in HTML email messages using BlackBerry Device Software 4.5 or higher.

Security features

BlackBerry Internet Service security features
Feature protection for online transactions email message encryption for email accounts a subscriber added Description The BlackBerry Internet Service uses SSL to increase the security of connections to mobile shopping and mobile banking websites for BlackBerry devices. The BlackBerry Internet Service encrypts email messages that it sends and receives using SSL if the external messaging server (POP over SSL, IMAP over SSL, or Microsoft Outlook Web Access) supports SSL encryption. External messaging servers use a standard TCP connection if an SSL connection is not supported. If the instant messaging server supports SSL encryption, the BlackBerry Internet Service encrypts instant messages that it sends and receives over the SSL connection that the BlackBerry device uses to connect to the instant messaging server. When subscribers log in to the BlackBerry Internet Service website using a browser on a computer, the BlackBerry Internet Service is designed to encrypt login credential information from the BlackBerry Internet Service login webpage using SSL and send it to the BlackBerry Infrastructure using HTTPS. This encryption is designed to protect user names, passwords, and other BlackBerry Internet Service account information from unauthorized access. This encryption applies to login credential changes that the subscriber submits after logging in to the BlackBerry Internet Service website. When subscribers access the BlackBerry Internet Service from the email setup application on the device, the BlackBerry Internet Service encrypts device identifiers, e.g., PIN and IMEI, on the device then sends it to the BlackBerry Infrastructure using
instant messaging encryption
encryption of login credentials and changes to personal information or login credentials
Description HTTP. If subscribers are running a version of BlackBerry Device Software that is earlier than BlackBerry 6, the email setup application also encrypts login credentials on the device and then sends that information to the BlackBerry Infrastructure using HTTP. When subscribers access the BlackBerry Internet Service website using a browser on their device, the BlackBerry Internet Service encrypts device identifiers on the device and then sends it to the BlackBerry Infrastructure using HTTPS.

1. A contact sends an email message to the BlackBerry email address of a subscriber over the Internet. 2. The BlackBerry email address within the BlackBerry Internet Service receives the new email message for the subscriber. 3. The BlackBerry Internet Service delivers the email message to the subscriber's device over the wireless network.
Process flow: Sending an email message from a BlackBerry device using a BlackBerry email address
1. A subscriber sends an email message from the BlackBerry device using a BlackBerry email address. 2. The device sends the email message to the BlackBerry Internet Service over the wireless network. 3. The BlackBerry Internet Service delivers the email message to the contact over the Internet.
Process flow: Forwarding an email message from an email account to a BlackBerry email address
1. An email message arrives in the subscriber's email account that the subscriber has configured to forward email messages to the BlackBerry email address. 2. Email filters that the subscriber created in the email account forward the email message to the BlackBerry email address. 3. The BlackBerry email address within the BlackBerry Internet Service receives the new email message for the subscriber. 4. The BlackBerry Internet Service delivers the email message to the subscriber's device over the wireless network.
Process flow: Adding an email address to the BlackBerry Internet Service
1. A subscriber adds a new email address to the BlackBerry Internet Service account. 2. The BlackBerry Internet Service adds the new email address. 3. The BlackBerry Internet Service delivers an activation message to the subscriber's BlackBerry device to notify the subscriber that the email address has been successfully set up.
Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (polling)
1. A contact sends an email message to the subscriber's integrated email account over the Internet. 2. The BlackBerry Internet Service polls the integrated email account approximately every 15 minutes to check for new email messages. 3. The BlackBerry Internet Service retrieves the new email message. 4. The BlackBerry Internet Service delivers the email message to the subscriber's BlackBerry device over the wireless network. The approximate delivery time is 15 minutes or less.
Process flow: Sending an email message to an integrated email address for delivery to a BlackBerry device (real-time delivery)
1. 2. 3. 4. A contact sends an email message to the subscriber's integrated email account over the Internet. The integrated email account notifies the BlackBerry Internet Service that a new email message has arrived. The BlackBerry Internet Service retrieves the new email message from the integrated email account. The BlackBerry Internet Service delivers the new email message to the subscriber's BlackBerry device over the wireless network.

The approximate delivery time is seconds.
Process flow: Sending an email message from a BlackBerry device using an integrated email address
1. A subscriber uses a BlackBerry device to send an email message from an email address that the subscriber added to the BlackBerry Internet Service. 2. The device sends the email message to the BlackBerry Internet Service over the wireless network. 3. The BlackBerry Internet Service sends the email message to the contact over the Internet.
Process flow: Deleting an email message from a BlackBerry device using an integrated email address
1. A subscriber deletes an email message from the BlackBerry device.
2. The BlackBerry Internet Service deletes the same email message in the subscriber's integrated email account.
Process flow: Synchronizing contact information to a BlackBerry device (polling)
1. 2. 3. 4. A subscriber adds, changes, or deletes contacts from an integrated email account. The BlackBerry Internet Service polls the integrated email account at regular intervals to check for changes to contacts. The BlackBerry Internet Service retrieves the updated contact information. The BlackBerry Internet Service sends the updated contact information to the subscriber's BlackBerry device over the wireless network.
Process flow: Synchronizing contact information to a BlackBerry device (real-time delivery)
1. 2. 3. 4. A subscriber adds, changes, or deletes contacts from an integrated email account. The integrated email account notifies the BlackBerry Internet Service that updated contact information is available. The BlackBerry Internet Service retrieves the updated contact information from the integrated email account. The BlackBerry Internet Service sends the updated contact information to the subscriber's BlackBerry device over the wireless network.
Process flow: Synchronizing contact information from a BlackBerry device
1. A subscriber adds, changes, or deletes contacts from an integrated email account. 2. The BlackBerry device sends the updated contact information to the BlackBerry Internet Service over the wireless network. 3. The BlackBerry Internet Service sends the updated contact information to the subscriber's integrated email account.
Process flow: Synchronizing calendar data to a device
1. 2. 3. 4. A subscriber adds, changes, or deletes calendar entries from an integrated account. The BlackBerry Internet Service polls the integrated account at regular intervals to check for calendar changes. The BlackBerry Internet Service retrieves the updated calendar data. The BlackBerry Internet Service sends the updated calendar data to the subscriber's device over the wireless network.
Process flow: Synchronizing calendar data from a device
1. A subscriber adds, changes, or deletes calendar entries from a BlackBerry device. 2. The device sends the updated calendar data to the BlackBerry Internet Service over the wireless network. 3. The BlackBerry Internet Service sends the updated calendar information to the subscriber's integrated account.

Glossary

ASCII American Standard Code for Information Interchange BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services. BlackBerry ID Subscribers can create a BlackBerry ID to log in to, or automatically access, any BlackBerry product that supports BlackBerry ID. A BlackBerry ID consists of a single email address and a password. Subscribers can use any email address for their BlackBerry ID; subscribers do not have to use an email address that they have added to their BlackBerry devices. A BlackBerry ID is designed to provide subscribers convenient access to multiple BlackBerry products including the BlackBerry Internet Service, BlackBerry Protect, and the BlackBerry App World storefront. BlackBerry Internet Service The BlackBerry Internet Service is designed to provide subscribers with automatic delivery of email messages, mobile access to email message attachments and pictures, and access to Internet content. CDMA Code Division Multiple Access CMIME Compressed Multipurpose Internet Mail Extension DNS Domain Name System EDGE Enhanced Data Rates for Global Evolution email service provider An email service provider is an organization that provides individuals and organizations with access to email and other related services over a communications network. GPRS General Packet Radio Service GSM Global System for Mobile commmunications HTML
Hypertext Markup Language HTTP Hypertext Transfer Protocol IMAP Internet Message Access Protocol ISP Internet service provider LAN local area network PIN personal identification number POP Post Office Protocol real-time delivery Real-time delivery refers to the process whereby the messaging and collaboration server receives and delivers items, such as messages or organizer data items, nearly simultaneously. RTF Rich Text Format service books Service books determine which services are available on BlackBerry devices or BlackBerry enabled devices. SMTP Simple Network Management Protocol SOAP Simple Object Access Protocol SSL Secure Sockets Layer TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet. UMTS Universal Mobile Telecommunications System
UTF-8 8-bit UCS/Unicode Transformation Format WAP Wireless Application Protocol wireless service provider A wireless service provider is an organization, such as a telephone company, that owns or operates one or more telecommunications facilities and provides services to the public for a fee. WML Wireless Markup Language

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Syllabus

BlackBerry Internet Service

Overview

This introductory course provides information on BlackBerry Internet Service features, system architecture, data flow and basic troubleshooting.

Course Details

Course Code: 718-00228-123 Test Code: N/A

Who should attend

Technical support representatives who have little to no experience with the BlackBerry Internet Service

Topics covered

Describe the primary features of the BlackBerry Internet Service Describe the data flow in the BlackBerry Internet Service Discuss the use of the BlackBerry Internet Service Examine ways to effectively troubleshoot issues that may arise with the BlackBerry Internet Service
2008 Research In Motion Limited. All Rights Reserved. The BlackBerry family of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Microsoft is a trademark of the Microsoft Corporation. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. This document is provided as is and Research In Motion Limited and its affiliated companies (RIM) assume no responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically change information contained in this document. RIM makes no representations, warranties, conditions or covenants, either express or implied.
Version 0.1 Template Version 1.4
2008 Research In Motion Limited 2/8/2008

Course objectives

Module 1 Introducing the BlackBerry Internet Service
Discuss the primary features and benefits of the BlackBerry Internet Service Describe the components of the BlackBerry Internet Service architecture Demonstrate how data flows through the BlackBerry Internet Service in each of four situations
Module 2 Using the BlackBerry Internet Service
Explore the BlackBerry Internet Service web site Describe the process of setting up a BlackBerry Internet Service account
Module 3 Troubleshooting the BlackBerry Internet Service
Describe ways to troubleshoot integrated third-party email accounts Explain how issues with the BlackBerry Infrastructure are handled Outline troubleshooting options for issues with the BlackBerry Internet Service Define the troubleshooting steps to correct an issue with the BlackBerry Internet Service polling agent Describe how to troubleshoot an issue with the wireless network State ways to troubleshoot an issue with the BlackBerry device