Dell Personal All-In-One Printer A960

Owners Manual

Look Inside For: Ordering Supplies Getting Started Understanding the Software Ink Cartridge Maintenance Troubleshooting
w w w. d e l l. c o m / s u p p l i e s | s u p p o r t. d e l l. c o m
Ordering Ink Cartridges and Supplies
Your Dell Personal All-In-One Printer A960 comes with software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you if the ink levels are low. You can order ink online at www.dell.com/supplies or by phone.
USA Canada Mexico Puerto Rico UK Ireland France Italy Spain Germany Austria Netherlands Belgium Sweden Norway Denmark Finland Switzerland
877-465-2968 (877-Ink2You) 877-501-4803 001-800-210-7607 800-805-- 020 - 02.801 888
Your printer has been designed to print using the following ink cartridges:
Item: Black ink cartridge Color ink cartridge

Part number: 7Y743 7Y745

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________ Information in this document is subject to change without notice. 2003 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. ____________________ UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
Caution: SAFETY INFORMATION
Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. Use only the power supply provided with this product or the manufacturers authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Contents

Notes, Notices, and Cautions.

1 Getting Started

Understanding the Printer Parts Accessing Your Users Guide Setting up Your Printer
Installing the Operator Panel. Using the Operator Panel. Operator Panel Menus.
Understanding the Automatic Paper Type Sensor Loading Paper.
Print Media Guidelines for the Paper Support Load Your Document on the Scanner Glass

2 Using the Printer

Using the ADF
Load Your Document Into the ADF Print Media Guidelines for the ADF Printing

Print Photos Copying

Copy Scan Fax Number of Copies Quality
Enter copy mode. NOTE: This button is lit when the printer is in copy mode. Enter scan mode (possible when the printer is attached to a computer). NOTE: This button is lit when the printer is in scan mode. Enter fax mode. The printer can receive a fax while in any mode. NOTE: This button is lit when the printer is in fax mode. Specify a number (1-99) of photocopies. Select from the following copy qualities: Quick, Normal, Better, or Best. Select a fax resolution: Standard, Fine, Superfine, or Ultrafine. Select a scan resolution when the printer is attached to a computer.
Use the: 12 Lighter/Darker Select Speed Dial
To: Lighten or darken a photocopy or fax. Choose the option that appears on the display. NOTE: If you hold down the Select button, the button acts as a paper feed. Use the speed dial feature while the printer is in fax mode. NOTE: If you press Speed Dial when your printer is in copy or scan mode, the printer automatically switches to fax mode. In fax mode: Enter fax numbers. Get through an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the printer display. In copy mode: Select the number of photocopies you want to make. Redial the last number entered when the machine is in fax mode. Insert a three-second pause in the number to be dialed. Enter a pause only when you have already begun entering the number. Press - to insert a pause before number dialed. NOTE: If you press Redial/Pause when your printer is in copy or scan mode, the printer automatically switches to fax mode. Start a color copy, fax, or scan job. NOTE: In the Mode area, make sure the mode you want is lit. Start a black and white copy, fax, or scan job. NOTE: In the Mode area, make sure the mode you want is lit. View printer status, messages, and menus. Customize the size of your original document by a percentage, Fit to Page, or to poster size. Scroll through the list of menu headings (see "Operator Panel Menus" on page 17). Decrease a number on the display. Scroll through a list on the display. Add a space when entering/editing text or numbers on the LCD display, such as speed dial information or fax numbers. Increase a number on the display. Scroll through a list on the display. Backspace when entering text or numbers on the LCD display, such as speed dial information or fax numbers.
A keypad number or symbol

Redial/Pause

Color Black Display Reduce/Enlarge Options -

Load up to: 100 sheets of plain paper Make sure: The paper is loaded vertically against the right-hand side of the paper support. The paper guide is against the left edge of the paper. NOTE: Load letterhead paper into the printer upside down with the letterhead facing you. The print side of the envelopes faces you. The envelopes are loaded vertically against the right-hand side of the paper support. The stamp location is in the upper left corner. The paper guide rests against the left edge of the envelopes. You choose to print the envelopes with Landscape orientation. You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned. NOTE: You can load a single envelope into the paper support without removing plain paper. The print side of the cards faces you. The cards are loaded vertically against the right-hand side of the paper support. The paper guide rests against the left edge of the cards. The glossy or coated side of the paper faces you. The paper guide rests against the left edge of the photo paper. The rough side of the transparencies faces you. The paper guide rests against the left edge of the transparencies. NOTE: You can load a single transparency into the paper support without removing plain paper.

10 envelopes

10 greeting cards, index cards, postcards, or photo cards 25 sheets of coated, photo, or glossy paper 10 transparencies
Load up to: 100 sheets of custom size paper
Make sure: The print side of the paper faces you. The paper guide rests against the left edge of the paper. Your paper size fits within these dimensions: Width 76 mm - 216 mm 3.0 in. - 8.5 in. Length 127 mm - 432 mm 5.0 in. - 17.0 in.

25 iron-on transfers

You follow the loading instructions on the iron-on transfer packaging. The blank side of the transfers faces you. The paper guide is against the left edge of the iron-on transfers. The banner paper is designed for use with inkjet printers. You adjust the printer properties.
20 sheets of banner paper
Load Your Document on the Scanner Glass

Open the top cover.

Place the item you want to copy face down on the scanner glass in the upper left corner.

Close the top cover.

SECTION 2

Using the Printer

Using the ADF Printing Copying Scanning Faxing
Load Your Document Into the ADF
NOTICE: Do not load more than 50 sheets into the ADF or allow more than 50 sheets to be fed to the ADF exit tray. The ADF exit tray should be emptied before it exceeds 50 sheets or your original documents may be damaged.

NOTE: In order to send a color fax from your printer, the machine to which you are sending the fax must also support color faxes.
Click Start All Programs (or Programs) Dell Printers Dell AIO Printer A960 Dell All-In-One Center. Click See More Scan Settings. Click Advanced. Click to select Scan multiple items before output (flatbed scanner only). Click OK. Select Fax from the Send scanned image to drop-down menu. Place the document you want to fax face down under the lid of the printer. Click Preview Now. A preview of your document appears. Adjust your document and repeat if necessary.
Click Scan Now. Follow the instructions on your computer screen to send your fax.

Receive Faxes

NOTE: Your printer cannot receive soft copy faxes, it can only send them. All incoming faxes print from your printer.
You can receive faxes using the printer operator panel or the printer software. You can choose to receive faxes automatically, manually, or through an answering machine.
Receiving Faxes Through the Printer
For information on receiving faxes through the printer, see the following sections. "Receive Faxes Automatically" on page 49. "Receive Faxes Manually" on page 49. "Receive Faxes Through an Answering Machine" on page 50.
Receiving Faxes with Fax Console
Click Start All Programs (or Programs) Accessories Communications Fax. Click Fax Console. You are now ready to receive a fax if you selected the Enable Receive check box when configuring Fax Console.
Receive Faxes Automatically
To reset your printer to automatic answering mode (default):
From the operator panel, press Fax. Press Options until Answer fax when appears. Press + to scroll through the available options. Choose After 1 ring, After 2 rings, After 3 rings, or After 5 rings, and then press Select. When the number of rings that you set is detected, the printer automatically receives your fax.
NOTE: For your printer to receive a color fax, the machine from which you are receiving must also support color faxes.

Receive Faxes Manually

From the operator panel, press Fax. Press Options until Answer fax when appears. Press + to scroll through the available options. Press Select when Manual-Press # appears on the display. When it rings, pick up a telephone that is connected to the external jack of the printer and listen for the fax calling tone. Press the pound (#) key on the telephone. Hang up the telephone. The printer receives your fax.
Receive Faxes Through an Answering Machine
From the operator panel, press Fax. Press Options until Answer fax when appears. Press + to scroll through the available options. When Fax Tone Heard appears on the display, press Select. When a ring is detected, the answering machine picks up the call. If a fax is detected, the printer receives the fax, and disconnects the answering machine. If not, the answering machine completes the call.

Print to Fax

The Print to fax feature eliminates the need to print an original document and put it on the scanner glass to send a fax the conventional way. You can create or receive a soft copy document on your computer and send a black and white fax of it to someone else.
NOTE: You cannot receive soft copy faxes, only send them. All incoming faxes will print from your printer.
To send a fax from your computer program using the fax modem in your printer:
With your document open, click File Print. In the printer list, select Dell Printer Fax Tools. Click Print. To Print to fax, follow the instructions in the program that launches.
NOTE: All faxes sent using the Print to fax feature use the Fine resolution.
Viewing Sent Faxes and Received Faxes

Using Fax Console

Click Start All Programs (or Programs) Accessories Communications Fax. Click Fax Console. Received faxes can be viewed in the Inbox. Sent faxes can be viewed in Sent Items.

View the Status of a Fax

Click Start All Programs (or Programs) Accessories Communications Fax Fax Console. Click to expand the Fax folder, if necessary. The following folders appear.: Incoming faxes currently being received Inbox faxes that have been received Outbox faxes scheduled to be sent Sent Items faxes successfully sent
Click the folder of your choice. In the right pane, click the fax for which you want to view the status, and then click Preferences or Properties. Click the General tab and view the Status line. Click Close when you are finished.
Using Special Fax Features
There are several fax features on your Dell A960 that make sending faxes more efficient.

Speed Dial

To make sending faxes easier, you can enter up to 100 speed dial numbers. You can enter 80 individual fax numbers and 20 groups that can hold up to five phone numbers each.
Using the Operator Panel 3 4
Press Fax. Press Speed Dial. The first speed dial number in the list appears. Scroll through the list using the + or - button or use the keypad to enter the two-digit speed dial number.
Using the Printer Software 3
Click Start All Programs (or Programs) Dell Printers Dell AIO Printer A960 Fax Setup Utility. Click the Speed Dial tab. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.
Using Your Speed Dial List 1
Press Speed Dial, and then: Use the + or - button to scroll through the speed dial list to find the desired fax number, and then press Fax. Press the keypad buttons to enter a two-digit number (viewable in the upper left corner of the display), and then press Fax.
When the default screen appears, press Options. Press Select. Enter the information about when you want your fax to send. Press Select again, and then press 1 for AM or 2 for PM. The default screen appears again.
NOTE: You can repeat this process to enter more numbers to which you want to send a delayed fax.

NOTE: Your language may not be supported. If your language is not supported, use the photo editing software in your Windows operating system.
Fax Setup Utility (page 44)
Using the Dell All-In-One Center
You can use the Dell All-In-One Center to: Select a scan destination. Select a photocopy quantity and color. Scan, copy, print, fax, and do creative tasks. Access troubleshooting and maintenance information. Preview images you want to print. Manage photos (copy them to folders, print them, do creative copying) using the View Saved Images tab.
Click Start All Programs (or Programs) Dell Printers Dell AIO Printer A960 Dell All-In-One Center.
U n d e r s t a ndi n g t h e S o f t w a r e

The All-In-One Main Page

The All-In-One Main Page consists of four main sections. The following table describes each of the sections.
From this section: Scan You can: Select a program to send the scanned image to. Choose what type of image is being scanned. Choose how the scan will be used. NOTE: Click See More Scan Settings to view all settings. Select the quantity and color of your photocopies. Select a quality setting for your photocopies. Adjust the size of the scanned area. Lighten or darken your photocopies. Enlarge or reduce your photocopies. NOTE: Click See More Copy Settings to view all settings.
U nd e r s t a n d i ng the S o f tw a r e
From this section: Productivity Tools
You can: Choose from a variety of creative ideas. Fax an image or document. Enlarge or reduce an image. Repeat an image several times on one page. Print an image as a multi-page poster. E-mail an image to a friend. Save an image on your computer. Edit text found in a scanned document (Optical Character Recognition). Modify an image with a photo editor. Select a region of the preview image to scan. View an image of what will be printed or copied.

Preview section

For more information on using the Dell All-In-One Center, see your Users Guide.
NOTE: For more information about the All-In-One Main Page, View Saved Images Page, or the Maintain/Troubleshoot Page, click the Help button located in the upper right corner of the screen.

Using Print Properties

You can change your printer settings in Print Properties.

Access Print Properties

With your document open, click File Print. The Print dialog box appears. In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Print Properties screen appears along with the I Want To menu.
Print Properties tabs Use the Quality/Copies, Paper Setup, and Print Layout tabs to select the print settings.
I Want To menu Select one of the projects from the menu to help print photos, banners, envelopes, posters, and more.

SECTION 4

Ink Cartridge Maintenance
Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and follow the Safety Instructions on page 4.
Dell ink cartridges are available only through Dell. You can order more ink at www.dell.com/supplies.
Make sure the printer is on. Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Squeeze the tabs on the cartridge lids, and then lift the lids. Remove the old cartridges. Store them in an air-tight container or dispose of them. If you are installing new cartridges, remove the stickers and transparent tape from the bottom of the cartridges.
NOTICE: Do not touch the gold contact area on the cartridges.
Insert the new cartridges. Make sure the black ink cartridge is secure in the left (black) cartridge carrier and the color cartridge is secure in the right (blue) cartridge carrier, and then snap the lids closed. Lift the printer (scanner unit), and then push the scanner support to the right while lowering the printer (scanner unit) until it is completely closed. Load paper into the paper support. Use the buttons on the operator panel to answer the questions that appear on the display:
If the color cartridge you installed is new (it has never been used), press Select. If it is old (it has been used), press + once, and then press Select. If the part number that appears is the number of the cartridge you are using, press Select. If it is not the number of the cartridge you are using, press + until the correct part number appears, and then press Select.
If the black cartridge you installed is new, press Select. If it is old, press + once, and then press Select.
Ink Cartridge Mainte nance
The part number that appears should be the number of the cartridge you are using.
Press Select to choose the part number that appears. Continue with Aligning Ink Cartridges to ensure proper installation.

Aligning Ink Cartridges

Align your ink cartridges after installing new cartridges and to solve print quality problems.
Load plain paper. For help, see page 25. On the operator panel, press Copy. Press Options until Maintenance appears. Press + until Align appears, and then press Select. Alignment Page Printing appears on the display, and an alignment page prints. Once the alignment page prints, your automatic alignment is complete.

NOTE: If the date is entered incorrectly, the date shown will be the default. 3

To change the time:

a a b c d
Press Options until EDIT DATE/TIME: appears on the display. Press + once, and then press Select. Use the keypad buttons to enter the time you want your printer to display. Press Select. Press 1 for AM, 2 for PM, or 3 for 24-hour time.
NOTE: If the time is entered incorrectly, the time shown will be the default.
Paper Misfeeds or Multiple Sheets Feed
Use a paper recommended for inkjet printers. Do not force the paper into the printer. Do not load too much paper into the printer. For help, see page 26. Make sure the paper guide rests against the left edge of the paper and does not cause the paper to bow in the paper support.
Place the printer on a flat, level surface. Select the correct paper type and size.

Paper Jams

If a paper jam occurs in the paper support, remove the paper from the printer. If the paper is lodged too far into the printer and cannot be removed:
Press Power to turn the printer off. Pull slowly and firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer:
Lift the scanner unit, and then pull the paper out.
Lower the scanner unit to close it.
Press Power to turn the printer on, and then print your document.
Document Misfeeds or Jams
Turn the printer off. Open the ADF.
Pull gently to remove the paper jam. Close the ADF. Turn the printer on. Print any missing pages.
Error Messages and Flashing Lights
Use this section to understand printer software error messages on your computer screen or operator panel display and blinking lights on your printer.

Ink Low Message

An ink cartridge is running out of ink. The Ink Low warning occurs when your cartridges are about 25% full, 15% full, and 5% full. When one of these messages appears, you can: Click OK. Click the ? to get information about ordering supplies. Order a new cartridge from Dell at www.dell.com/supplies.
For help installing a new cartridge, see page 64.

Paper Jam Message

If your printer has a paper jam:
Click Start All Programs (or Programs) Dell Printers Dell AIO Printer A960 Dell Printer Solution Center. Click the Troubleshooting tab on the left side of the screen. Click How to clear and avoid paper jams. Follow the instructions to clear the paper jam.

Paper Out Message

If your printer is out of paper, Load paper then press Select appears on the display.
Follow these instructions to clear the message from the display. Print your document.

NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Contacti ng De ll

Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-877-459-7298 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320
Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNet Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax
Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
Area Codes, Local Numbers, and Toll-Free Numbers
Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Customer Care Corporate Sales Fax Switchboard toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-3355

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
This limited warranty does not cover: Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software Non-Dell branded and Solution Provider Direct products and accessories Problems that result from: External causes such as accident, abuse, misuse, or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories, parts, or components not supplied by Dell
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
Individual Home Consumers; Home Office and Small Business Customers: Canada Only

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dells website: For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm For out-of-country transfers (outside of the original country of purchase), go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment. The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer. Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software. DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction. IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P One Dell Way, Round Rock, Texas 78682.,

glossy paper loading, 26 greeting cards loading, 26
Lighter/Darker button, 16 lights, blinking, 80 loading cards, 26 custom size paper, 27, 31 envelopes, 26 greeting cards, 26 index cards, 26 iron-on transfers, 27 photo cards, 26 photo paper, 26 postcards, 26 specialty paper, 31 transparencies, 26
copying with, 33 using, 17 Options button, 16 ordering supplies, 2 orientation, selecting, 60
I Want To change quality settings, 59 change speed settings, 59 print a banner, 59 print a photo, 59 print a poster, 59 print an envelope, 59 print on both sides of the paper, 59 see more printing ideas, 59 index cards loading, 26 ink cartridges aligning, 65 installing, 63 removing, 64 replacing, 63 Ink Low message, 78 installing ink cartridges, 63 installing software, 81 iron-on transfers loading, 27 printing, 59
paper banner, 27 envelopes, 26 loading, 31 paper exit tray, 10 Paper Jam message, 78 paper jam, clearing, 78 Paper Out message, 78 Paper Setup tab, 60 paper support, 10 paper type sensor, 23 photo cards loading, 26 photo paper loading, 26 photos printing, 59 postcards loading, 26 posters, printing, 59 Preview section Print/Copy preview, 58 Scan preview, 58 Print Layout tab, 60
maintenance, 63 media loading, 31 specialty, 31 messages, error Ink Low, 78 Paper Jam, 78 Paper Out, 78 multiple copies, 59
Number of Copies button, 15

keypad buttons, 16

operator panel, 17
Print Properties accessing, 59 Options menu, 61 Paper Setup tab, 60 Print Layout tab, 60 Quality/Copies tab, 59 Save Settings menu, 61 tabs, 59 using, 59 print to fax, 50 printing banners, 59 envelopes, 59 photos, 59 posters, 59 projects enlarging or reducing images or documents, 39 scanning a photograph to e-mail, 38 scanning multiple images, 37 scanning multiple pages or images, 37
safety information, 4 Save Settings menu, 61 Scan (Select mode) button, 15 scan settings, 57 scanner lock, 11 scanner support, 11 scanner unit, 11 scanning, 34 software, 35 scanning multiple images, 37 Select button, 16 settings, saving for future use, 61 setup, 13 software, 56 Dell All-In-One Center, 56 Dell Printer Solution Center, 61 Fax Setup Utility, 44 reinstalling, 81 removing, 81 uninstalling, 81 specialty media cards, 26 coated, 26 custom size paper, 27, 31 envelopes, 26 glossy, 26 greeting cards, 26 index cards, 26 iron-on transfers, 27 loading, 31
photo cards, 26 photo paper, 26 postcards, 26 transparencies, 26 Speed Dial button, 16 Stop/Clear button, 15 supplies, ordering, 2

ENVIRONMENTAL DATA SHEET PRODUCT: Printer A960 SYSTEM DIMENSION AND WEIGHT
Depth, cm 50 Width, cm 44 Height, cm 29.7 Weight, kg 11.3
Dell Computer Corporation www.dell.com
DECLARATIONS AND CERTIFICATIONS
This printer received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate# Yes/No/N/A N/A Yes USA: Energy Star N/A N/A TUV-GS (visual ergonomics - systems without LCDs: ISO 9241 -3/-8 -- portables: ISO 9241-4,

ISO 13406, and DIN 2137)

Nordic: TCO99 Germany: Blue Angel

N/A N/A

PERFORMANCE DATA1 Electromagnetic Compatibility
Printers marked with the symbol CE indicate compliance to the EMC Directive and the Low Voltage Directive of the European Union.

System Configuration

The Energy Consumption and Declared Noise Emissions data is based on a typical configuration (all-in-one printer).

Energy Consumption

Service Level
Maximum Minimum ACPI S3 Off Power Supply
Energy Consumptio n (Wattage)

7.5 0.2 N/A

Heat Dissipatio n (BTU/hr)

26 0.7 N/A

Energy Save Description of Service Level
The system is running programs to maximize the power consumption. The system is in a waiting mode, such as at the MS-DOS prompt. The system is in a low-power sleep mode. The system is turned off but is still connected to its AC power source. AC adapter is connected to mains with portable detached (portables only). Meets EU Eco label Requirements (2001/686/EC and 2001/687/EC)

Yes / No / N/A

N/A N/A N/A N/A N/A
Energy consumption is tested at 120 Volts / 60 Hz and 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
Environmental Data Sheet Page 1
Declared Noise Emissions in accordance with ISO 9296
Service Level Printing Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12

Watts)

Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) 48
PRODUCT MATERIALS INFORMATION2 Restricted Substances
This Dell product (plastic case parts, printed wiring boards, power supplies, and microprocessors) does NOT contain any of the following substances (in concentrations exceeding natural background levels) Asbestos Cadmium and its compounds above 100 parts per million (ppm) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Halogenated flame retardants (chlorinated, brominated) in plastic parts over 25g Mercury (except for fluorescent bulbs used in display units or scanner) PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) other than in cables and interconnect parts CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) and other ozone depleting substances Lead is not used in paints None of the substances included in the Montreal Protocol annex A, B, or C is used in Dells manufacturing plants.
Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety. The case material is HIPS and ABS. This product does contain one or more mercury bulbs: Scanner bulb < 2.5 Hg Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 ISO 11469 Covers, casing (all plastic parts) None N/A >HIPS< and >ABS< Circuit Board TBBPA N/A N/A

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. Criteria Yes / No Yes No halogenated plastics or polymers are used for packaging material Yes Dell complies with the EU Directive 94/ 62/ EEC Yes Depending on your point of purchase, packaging materials are labeled in accordance with DIN 6120 Marking of packing materials and packages for their recycling Packaging Materials Corrugated PE Protective Film PE Bag
Weight, kg 1.6 0.11 0.005
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
Environmental Data Sheet Page 2
PS Cushions 0.007 Printed user documentation is bleached in a chlorine-free process. (Europe Only)

Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with: EU Directive 91/ 157/ EEC EU Directive 93/ 86/ EEC EU Directive 98/ 101/ EEC The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries Battery Type N/A N/A

DESIGN FOR ENVIRONMENT

Visit www.dell.com/environment for more information.

Longevity and Upgrading

Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing.

Recyclability

For recyclability, this system incorporates the following design guidelines: Minimal use of non-separable connections, such as gluing/ welding between different materials. Minimal use of composite structure materials. Painting/varnishing plastic material has been avoided. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials. Yes Yes No Yes
RECYCLING/ END-OF-LIFE SERVICE INFORMATION

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions.
DELL CORPORATE ENVIRONMENTAL INFORMATION
The following information is available at www.dell.com/environment: Corporate Environmental Policy Environmental Reports ISO 14001 certified environmental management systems
Document Version 1.0 posted 11/21/03

4.0 (12/3/2002)

Environmental Data Sheet Page 3