Stunning photo quality

Stunning scans of photos, slides, negatives and more.
Quick, easy photo restoration
Easilyenhance and restore photos, convert slides and
HP Scanjet 4850 Photo Scanner
Scan more with amazing speed
and negatives and more fast. Get leading resolutionscan at 4800 x 9600-dpi resolution Datasheet resolution and 48-bit color. Remove dust and scratches or restore faded color from Scan photos to make beautiful, true-to-original reprints, from scanned images with HP Real Life technologies. reprints, share with others or save on your PC. technologies. Scan important documents and get the same crisp text Remove red-eye and brighten dark areas using HP Real text as on the original. Real Life technologies. Easily convert 35mm slides and negatives into digital digital files you can print, share and save
The fastest way to scan multiple images into individual Get the most convenient way to organize, edit, share and and save your scans within HP Image Zone software. individual files, about 10 seconds per image Scan four 35 mm slides or six negative frames at once, Organize, edit, enhance and save photos and create Get impressive results at 4800 x 9600 dpi resolution and 48-bit once, using a built-in adapter. create photo projects with HP Image Zone software. Get copies mm) one-touch button that sends built-in 48-bit color. Scan four slides (35using aor six negatives using a a scan software. scan directly scratches plus restore color to E-mail photos, without large file attachments or downloa built-in adapter. Remove dust and to your default printer. downloads, using HP Instant Share. to images. One-touch buttons for easy scanning and sharing. Edit text from scanned documents, using included OCR OCR software, and save as favorite file types. Fit large, bulky items under an adjustable lid, and scan scan 3-D objects, such as jewelry and mementos.
Scan up to four slides or six negative frames all at one one time with amazing speed.
One-stop photo management
Easilyenhance and restore photos, convert slides and Stunning scans of more fast. and negatives andphotos, slides, negatives and more. Easilyenhance and restore photos, convert slides and and negatives and more fast. Get leading and scratches or restore x 9600-dpi resolution Remove dustresolutionscan at 4800faded color from resolution and 48-bit with from scanned images color.HP Real Life technologies. Remove dust and scratches or restore faded color from technologies.to make beautiful, true-to-original reprints, from scanned images with HP Real Life technologies. Scan photos reprints, share with others or dark areas PC. Remove red-eye and brightensave on yourusing HP Real technologies. Real Life technologies. Scan important documents and get the same crisp text Remove red-eye and brighten dark areas using HP Real text asconvert original. Real Life technologies. Easily on the 35mm slides and negatives into digital Easily convert 35mm slides and negatives into digital digital files you can print, share and save digital files you can print, share and save
Quick, easy photo restoration Stunning photo quality
Scan more with amazing speed Scan up to four photo six negative frames all at one One-stop slides or management
One-stop photo management one the most convenientspeed. organize, edit, share and Get time with amazing way to The fastest way to scan multiple images into individual Get the most convenient way to organize, edit, share and and save your scans within HP Image Zone software. and save your scans within HP Image Zone software. individual files, about 10 and saveper image create Organize, edit, enhance seconds photos and Scan four 35 projects with HP Image Zone software. Organize, edit, enhance and save photos and create create photo mm slides or six negative frames at once, create photo projects with HP Image Zone software. once, using a built-in adapter. software. Get copies using a one-touchfile attachments or a scan software. E-mail photos, without large button that sends downloads, E-mail photos, without large file attachments or downloa scan directlyusing HPdefault printer. downloads, to your Instant Share. Edit text from scanned documents, using included OCR downloads, using HP Instant Share. Edit text from scanned documents, using included OCR OCR software, and save as favorite file types. Fit large, bulky items under an adjustable lid, and scan OCR software, and save as favorite file types. Fit large, bulky items under an adjustable lid, and scan scan 3-D objects, such as jewelry and mementos. scan 3-D objects, such as jewelry and mementos.

Easilyenhance and restore photos, convert slides and and negatives and more fast. Remove dust and scratches or restore faded color from from scanned images with HP Real Life technologies. technologies. Remove red-eye and brighten dark areas using HP Real Real Life technologies. Easily convert 35mm slides and negatives into digital digital files you can print, share and save

Technical specifications

HP Real Life Technologies Features Scan Type Scan Technology Control Panel Scan Input Modes Scan Resolution Color bit depth/Grayscale levels Preview Mode Task Speed Dust and scratch removal capabilities, faded color restoration, HP Adaptive Lighting, HP Auto Red-eye Removal Flatbed Charge Coupled Device (CCD) 4 front-panel buttons (Copy, Scan, Scan film, Scan to share)

Datasheet

Front-panel: Scan (reflective scans from the glass), Scan film (Transmissive scans of film materials from the transparent materials adapter TMA), Copy, Scan to share (with (with HP Instant Share or e-mail or with HP Image Zone software); user application via TWAIN Hardware: Up to 4800 x 9600 dpi1; Optical: Up to 4800 dpi; Enhanced: Up to 999999 dpi 48-bit/256 Up to 6 secx 6-in color photo to file: About 8 sec for multiple image scan, About 27 sec for single image scan 35-mm slides to file: About 7 sec for multiple image scan Frames, About 26 sec for single image scan 35-mm negatives to file: About 8 sec for multiple image scan, About 41 sec for single image scan OCR 8.5 x 11-in text to Microsoft Word: Less than 30 sec for single image scan 4 x 6-in color photo to share/e-mail: Less than 36 sec for single image scan 8.5 x 11.7 PDF to e-mail: Less than 50 sec for single image scan 10 to 2000% in 1% increments 8.5 x 12.3 in (216 x 311 mm) Paper (plain, inkjet, photo, banner), envelopes, labels, cards (index, greeting), 3-D objects, 35 mm slides and negatives (using transparent materials adapter), iron-on transfers transfers Reflective scan of printed photos up to 8.5 x 12.3 inches, transmissive scans of positive and negative film, 35-mm negative film strips, mounted slides For images: PDF, BMP, TIFF, TIFF compressed, PCX, JPEG, FlashPix (FPX), PNG; for text: HTML, TXT, Rich Text File (RTF), PDF, PDF (searchable), FlashPix, PNG image Hi-Speed USB (compatible with USB 2.0 specifications)
Enlargement Range Scan Size Maximum Media Types Photographic Format Types Scan File Formats Standard Connectivity
The maximum dpi at which you can scan is limited by available computer memory, disk space, and other system factors. Scan speed: tests performed on a 1.7 GHz HP Vectra PC with 256 MB of RAM and Windows 2000.

Ordering information

What's in the box? Compatible Operating System Windows 98, 98 SE, Me, 2000, XP Home, XP Professional; Mac OS X v 10.2 and higher HP Scanjet 4850 Photo Scanner Minimum System Requirements Hi-Speed USB cablecompliant with USB 2.0 specifications For all systems: 800 x 600 SVGA monitor; CD-ROM drive; USB port; PC: Pentium II 233 MHz or equivalent Celeron processor; Power supply processor; 64 MB RAM for Windows 98, 98 SE and Me; 128 MB RAM for Windows 2000, XP Home, XP Professional; 500 MB Power cord(s) MB available hard disk space; Internet Explorer 5.01 Service Pack 2 or higher version; Macintosh: 128 MB RAM; 250 MB available Built-in slide and negative adapter (TMA) User's manual available disk space Setup poster PC Requirements (recommended) Pentium II 233 MHz or equivalent Celeron processor; 64 MB RAM for Windows 98, 98 SE, and Me; 128 MB RAM for Windows Warranty sheet Windows 2000, XP Home, XP Professional; 500 MB available hard disk space; Internet Explorer 5.01 Service Pack 2 or higher HP Image Zone Software for Windows and Macintosh higher version HP Product Temperature HP Scanjet 4850 Photo Scanner Maximum Operating: 50 to 95 F (10 to 35 C); Recommended Operating: 50 to 95 F (10 to 35 C); Storage Range: -40 to to 140 F (-40 to 60 C) Humidity Operating: 15 to 80% RH; Storage: 0 to 90% RH Power Type: External power adapter; Features: Universal AC adapter used worldwide: 100 to 240-VAC (50/60 Hz) input, 24-VDC 24-VDC 1500mA (36 watts) output, Energy Star efficiency level IV; Consumption: 21 watts maximum Dimensions (w x d x h)/weight 19.88 x 11.81 x 3.74 in (505 x 300 x 95 mm)/10.6 lb (4.8 kg) Warranty 90- day limited hardware warranty (US)

Part Number L1950A

Product Number: L1950A
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Energy Star is a US registered service mark of the United States Environmental Protection Agency. Agency. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks of their respective respective companies. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or ommissions ommissions contained herein. 2005 Hewlett-Packard-Development Company, L.P.
For more information visit our website at www.hp.com
5983-2300ENUC, 09/08/2005

HP Scanjet 4800 series Photo Scanner

User's manual

HP Scanjet 4800 series

User's Manual

Copyright and license
2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Microsoft and Windows are registered trademarks of Microsoft Corporation.

Contents

1 How to use the scanner...2 Scanner setup and initialization....2 Where to get additional information...2 How to use the HP Image Zone software..2 Front panel and accessories overview.. 3 Scanning overview...3 Scan pictures and documents...4 Scan multiple pictures with one scan...6 Scan film....7 Make copies....14 Share a scanned document or picture...14 Change scan settings...15 Care and maintenance...16 Clean the scanner glass...16 Clean the transparent materials adapter (TMA)...16 Troubleshooting...17 Scanner installation or setup problems...17 Scanner initialization or hardware problems...18 Product support....20 Accessibility Web site...20 HP Scanjet Web site....20 Support process...20 Regulatory information and product specifications..22 Scanner specifications....22 Transparent materials adapter (TMA) specifications..22 Environmental specifications...23

How to use the scanner

This manual describes how to use the HP Scanjet 4800 series scanner and its accessories, resolve installation problems, and reach customer support.
Scanner setup and initialization
To set up your scanner and install the scanning software, see the setup poster shipped with your scanner.
Where to get additional information
More information about the scanner and software can be found in the onscreen Help. If you have installed the HP Image Zone software that came with the scanner, doubleclick the HP Solution Center icon on your desktop, and then click Onscreen Guide. Macintosh Users: See the onscreen Help in the Macintosh HP Image Zone software for information about scanning procedures.
How to use the HP Image Zone software
When you install the HP Image Zone software, you will have two icons on your desktop. These icons open two programs for scanning and editing your scans. For information on how to use the HP Solution Center and HP Image Zone, see the onscreen Help. HP Solution Center is the program that gets you started scanning pictures and documents. From the Solution Center you can: Perform scanning and copy functions Access help and troubleshooting information Access HP Image Zone to edit your scans Modify settings and preferences

Scan from other software programs
You can scan an image directly into one of your software programs if the program is TWAIN compliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, or Import New Object. If you are unsure whether the program is compliant or what the option is, see the documentation for that program.
Scan pictures and documents
Use the Scan button to scan pictures or documents quickly. Select original type document or picture Scan pictures Scan documents
Select original type document or picture
You have two choices for original type: Document or Picture. The scanner optimizes settings based on your choice. Use the following guidelines to determine the best original type for your needs. If your original consists of Text, or both text and graphics A printed photograph or graphic Select this original type Document Picture

Scan pictures

Use the Scan button ( ) to scan photos and graphics. For scanning slides or negatives, see Scan film.
Note If you want to preview scans before they are sent to their destination, select Show Preview in the HP Scanning dialog box. Also see Preview a scanned image in the onscreen Help. 1. Place the original face down on the scanner glass, as indicated by the reference marks, and then close the lid.

2. 3. 4.

Press the Scan button ( ). The HP Scanning dialog box appears. Click Scan. When the scan is finished, place an item on the scanner glass and then click Scan to scan another picture, or click Done. The software saves the scan to a subfolder in the My Scans folder located within the My Documents folder. The subfolder is named for the current year and month. The scanned image is also sent to HP Image Zone by default. Note If Show Preview was selected, you must click the Accept button in the preview screen to initiate the scan. When prompted, click Yes to scan additional pictures, or click No to send the scanned image(s) to the specified location. Tip The HP Scanning software can automatically correct your pictures or restore faded colors in old pictures. To turn picture correction on or off, select Auto Correct Photos from the Basic menu of the HP Scanning software, and then choose the options you want. To use this feature, Show Preview must be selected.

Scan documents

Use the Scan button ( ) to scan documents. The scanner scans an original document to whatever destination is selected in the HP Scanning dialog box.
Note If you want to preview scans before they are sent to their destination, select Show Preview in the HP Scanning dialog box, or begin your scan from HP Solution Center. Also see Preview a scanned image in the onscreen Help. 1. Place the original face down on the scanner glass, as indicated by the reference mark.

4. 5. 6.

Press the Scan button ( ). The HP Scanning dialog box appears. Under the What are you scanning? heading, click Document, and then select one of the following options: Color scans in millions of colors, 200 dpi. This is the default setting. Grayscale converts any colored original to grayscale, and creates a smaller file size than the Color option. Black & White the best setting for scanning a black and white graphic, but not suitable for color or grayscale originals if you want to preserve detail. Click Scan. When you are finished with that page, place the next page on the glass and click Scan to scan another document or page. When you are finished with all pages, click Done. After you click Done, the software sends the scanned file to the specified location. Note If Show Preview was selected, you must click the Accept button in the preview screen to initiate the scan. When prompted, click Yes to scan additional pages, or click No to send the scanned page(s) to the specified location.
Scan multiple pictures with one scan
You can scan multiple pictures at the same time from the scanner glass. Arrange the pictures that you want to scan on the HP scanning device glass. For the best results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures. Then follow the steps for scanning a picture. For more information, see Scan pictures. Tip Use the Scan ( ) button on the scanner lid or HP Solution Center to scan multiple pictures with one scan.

Scan film

This section contains information about using the transparent materials adapter (TMA) to scan positives, including 35 mm slides, and negatives. This section describes two HP Scanjet 4800 models. The procedures are not the same for each model. Be careful to check that you are following the procedure for your model. How to tell which model you have? The model number appears on your scanner lid. HP Scanjet 4850 HP Scanjet 4890
Scan positives (such as 35 mm slides) HP Scanjet 4850 Scan negatives HP Scanjet 4850

Scan positives (such as 35 mm slides) HP Scanjet 4890 Scan negatives HP Scanjet 4890
For tips about scanning film, see Tips for scanning transparent items.
Scan positives (such as 35 mm slides) HP Scanjet 4850
The transparent materials adapter (TMA) in this model enables you to scan as many as four 35 mm slides at one time, depending on orientation. To scan 35 mm slides, use the slide holder that is part of the built-in TMA. Before you begin! Check the model number on the scanner lid. The steps below are for the HP Scanjet 4850. If you are using an HP Scanjet 4890, see Scan positives (such as 35 mm slides) HP Scanjet 4890. 1. Open the scanner lid.
Remove the TMA cover by pulling the cover up.
Remove the negative strip holder, if present, from the slide holder.
Place the slides into the slide holder. Insert the slides with the top of the slides pointing up and with the front of the slides facing you.
Close the scanner lid. Note Make sure that the slides are flat and do not overlap. Do not press the Scan Film button until the slides are loaded and the lid is closed.
Press the Scan Film ( ) button on the scanner, or click Scan Film in HP Solution Center. 7. In the HP Scanning dialog box, select Picture. 8. Select Scan positives, including 35 mm slides, using the TMA. If you want to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from HP Solution Center. 9. Click Scan. 10. Follow the instructions on the screen to finish scanning. The scan is sent to the destination selected in the HP Scanning dialog box. 11. When finished, remove the slides. Place the negative strip holder back into the scanner lid for convenient storage, and then replace the TMA cover.
Scan negatives HP Scanjet 4850
To scan 35 mm negatives, use the negative strip holder. The negative strip holder is stored within the slide holder that is part of the built-in transparent materials adapter (TMA).
Note You must use the negative strip holder to scan 35 mm negatives. Always return the negative strip holder to its storage place inside the slide holder in the scanner lid when done. Before you begin! Check the model number on the scanner lid. The steps below are for the HP Scanjet 4850. If you are using an HP Scanjet 4890, see Scan negatives HP Scanjet 4890. 1. Open the scanner lid
Remove the negative strip holder from the slide holder.

Slide a negative strip into the negative strip holder so that the shiny side of the negative faces you. Note Negatives are easily damaged. Touch them only on their edges.
Use the blanks to fill in any unused spaces in the holder.
Insert the negative strip holder back into the slide holder.
) on the scanner, or click Scan Film in HP Press the Scan Film button ( Solution Center. 8. Select Picture. 9. Select Scan negatives using the Transparent Materials Adapter (TMA). If you want to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from HP Solution Center. 10. Click Scan. 11. Follow the instructions on the screen to finish scanning. The scan is sent to the destination selected in the HP Scanning dialog box. 12. When finished, remove the negative strip. Place the negative strip holder back into the scanner lid for convenient storage, and then replace the TMA cover.

Close the scanner lid.

Scan positives (such as 35 mm slides) HP Scanjet 4890
The transparent materials adapter (TMA) is built into the scanner lid. Slides, negatives, and medium- and large-format film have their own unique media holders called templates. The templates are rectangular frames that you can use to optimally place your media for scanning. Before you begin! Check the model number on the scanner lid. The steps below are for the HP Scanjet 4890. If you are using an HP Scanjet 4850, see Scan positives (such as 35 mm slides) HP Scanjet 4850. 1. Open the scanner lid.
Remove the TMA cover by releasing the latch and pulling the cover up and toward you.
Place positives in the appropriate template, with the top of the image pointing up. Place slides in the slide template. Start at the top and fill in rows as you go. Place medium-format or large-format film strips in the large-format template.
Note If a light shield is provided, use the slide light shield to cover the remaining area in the slide holder if you are scanning fewer than the maximum number of slides with the TMA. This ensures that no extra light leaks into the scan. 4. 5. Snap shut any open doors on the template. Place the template containing the media to be scanned onto the scanner glass. Align the arrow on the template with the corner reference mark on the scanner bed.

6. 7. 8. 9.

Close the scanner lid. ) button on the scanner, or click Scan Film in HP Press the Scan Film ( Solution Center. In the HP Scanning dialog box, select Picture. Select Scan positives, including 35 mm slides, using the TMA. If you want to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from HP Solution Center. Click Scan. Follow the instructions on the screen to finish scanning. The scan is sent to the destination that you selected in the HP Scanning dialog box. When finished, remove the template from the scanner glass. Remove the media from the template. Replace the TMA cover, inserting the hooks into the openings in the lid before locking the cover latch closed at the top.

10. 11.

12. 13.
Scan negatives HP Scanjet 4890
The transparent materials adapter (TMA) is built into the scanner lid. Slides, negatives, and medium- and large-format film have their own unique media holders called templates. The templates are rectangular frames that you can use to optimally place your media for scanning. Before you begin! Check the model number on the scanner lid. The steps below are for the HP Scanjet 4890. If you are using an HP Scanjet 4850, see Scan negatives HP Scanjet 4850. 1. Open the scanner lid.
Place the negatives into the appropriate template. Note Negatives are easily damaged. Touch them only on their edges.
Place 35 mm negative frames in the negatives template. Start at the top and fill in rows with the negative strips. Place medium-format or large-format film strips in the large-format template.
Note If a light shield is provided, use the negative light shield to cover the remaining area in the in the negative holder if you are scanning fewer than the maximum number of negative frames with the TMA. This ensures that no extra light leaks into the scan. 4. 5. Snap shut any open doors on the template. Place the template on the scanner glass and close the scanner lid. Align the arrow on the template with the corner reference mark on the scanner bed.
) on the scanner, or click Scan Film in HP Press the Scan Film button ( Solution Center. 7. Select Picture. 8. Select Scan negatives using the Transparent Materials Adapter (TMA). If you want to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from HP Solution Center. 9. Click Scan. 10. Follow the instructions on the screen to finish scanning. The scan is sent to the destination selected in the HP Scanning dialog box. 11. When finished, remove the negatives from the template. 12. Replace the TMA cover, inserting the hooks into the openings in the lid before snapping the cover latch closed at the top.
Tips for scanning transparent items
To scan items larger than those that the transparent materials adapter (TMA) accepts, place the transparency on the scanner glass, place a white sheet of paper on top of the transparency, and then scan as usual. When scanning a 35 mm slide or negative, the scanner software automatically enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). If you want the final image to be larger or smaller, use the Resize tool in the scanner software to set the scaling to the final size that you select. The scanner will scan the item to the size that you select and adjust the scan resolution as appropriate.

To scan positives, such as 35 mm slides, or negatives by using the TMA, press the Scan Film button ( ) on the top of the scanner, or click Scan Film in HP Solution Center. When cropping images, completely remove the borders to reduce excess light interference.
A cropped image from a slide

Make copies

Use the Copy button ( ) to scan an original and send it to a printer. The front panel Copy button is optimized to scan and print a duplicate of what is on the scanner glass. If you want to change the image, such as lighten, darken, or adjust size, use the Make Copies button in the HP Solution Center. 1. 2. Place the original face down on the scanner glass, as indicated by the reference marks. Press the Copy button ( ). The copy is printed on the default printer. Note There is no preview image for the copy function.
Share a scanned document or picture
Use the Scan to Share button ( ) to scan pictures or documents from the scanner glass and send the scans to HP Instant Share, if available, or to a supported e-mail program as an attachment. HP Instant Share is recommended for sharing pictures. E-mail is the recommended option for sharing single-page or multiple-page text documents. 1. 2. 3. Place the original face down on the scanner glass, as indicated by the reference marks. Press the Scan to Share button ( ). The HP Scanning dialog box appears. In the Scan to area, select either HP Instant Share or E-mail. Note If you select E-mail, you can change the file type and save options. For more information about HP Instant Share, see the onscreen Help for HP Instant Share. For more information, see Where to get additional information. 4. 5. Click Scan. When you are finished with all originals, click Done. After you click Done, the software sends the scanned file to HP Instant Share or to your default e-mail program.
Note If Show Preview was selected, you must click the Accept button in the preview screen to initiate the scan. When prompted, click Yes to scan additional pictures, or click No to send the scanned image(s) to the specified location. 6. Do one of the following depending on the destination that you selected: HP Instant Share: choose from several options for sharing your scanned images with friends and family. E-mail: use your default e-mail program to complete and send the e-mail with your scanned image attached. To view the scanned image before you send the e-mail, double-click the attachment. Note To change the e-mail program, open the HP Solution Center software from your desktop icon or from the Start menu, click the scanner tab, click the Settings button, and then select E-mail Settings. The E-mail Settings dialog box appears. Select the e-mail program that you want to use, and then click OK.

Change scan settings

You can change many scan settings from the HP Solution Center, including: Button settings for the scanner front panel Settings for the HP Solution Center scan buttons Scan preferences, such as automatic exposure
For details about changing settings, see Change scan settings in the HP scanning device onscreen Help. For more information about the onscreen Help, see How to use the HP Image Zone software.

Care and maintenance

Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of care necessary depends upon several factors, including the amount of use, and the environment. You should perform routine cleaning as necessary. For all care and maintenance procedures required for the scanner, please see the Care and maintenance section for your scanner in the onscreen Help. In HP Solution Center, click Help, and then select the Help section for your scanner model. Routine cleaning and maintenance should include cleaning the scanner glass and the transparent materials adapter (TMA). Caution Avoid placing items that have sharp edges in the scanner. Doing so can damage the scanner. Before placing an item on the scanner glass, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the glass.

Clean the scanner glass

1. 2. Disconnect the universal serial bus (USB) cable and power cable from the scanner. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner, and dry the glass with a dry, soft, lint-free cloth. Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could run to the edges and damage the scanner. When you have finished, reconnect the USB cable and power cable to the scanner. Note For instructions about how to clean the underside of the scanner glass, visit www.hp.com/support.
Clean the transparent materials adapter (TMA)
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass cleaner and wipe the TMA.

Troubleshooting

This section contains solutions for common problems with the scanner and the transparent materials adapter (TMA).
Scanner installation or setup problems
This section contains solutions for installation and setup problems.
Uninstall and reinstall the software
The problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have either the HP Scanning software CD or a copy of the HP Scanning software downloaded from the HP Web site. To uninstall the HP software that came with your scanner, follow these procedures: 1. On the taskbar, click Start, point to Settings, and then click Control Panel. Note In Windows XP, click Control Panel on the Start menu.

Double-click Add/Remove Programs. Note In Windows XP, this is called Add or Remove Programs.
Click the entry that corresponds to your device's HP Image Zone software, and then click Remove. This removes the HP Scanning software. Reinstall using the HP Image Zone software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Image Zone software to install.

Check the cables

Cable type Power cable Action The power cable is connected between the scanner and a power outlet. Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Disconnect the power cable from the scanner and turn off the computer. After 60 seconds, reconnect the power

Chapter 3 (continued)

Cable type
Action cable to the scanner and then turn on the computer, in that order.

USB cable

The USB cable is connected between the scanner and the computer. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the USB cable is securely connected between the scanner and the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find USB troubleshooting topics. TMA cable The TMA cable is connected between the TMA in the scanner lid and the scanner base. Ensure the cable is securely connected in the back of the scanner. If the connection is good, the blue LED on the top of the scanner lid will be ON.
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, use the following procedure: 1. 2. 3. 4. 5. 6. Close the HP Image Zone software, if it is open. Disconnect the cable that connects the scanner to the computer. Turn the power switch on the back of the scanner to OFF. Turn the computer off, wait 60 seconds, and then turn the computer on again. Turn the power switch on the back of the scanner to ON. Reconnect the cable that connects the computer and the scanner (use a different USB port on the computer if possible). Make sure that the USB cable is connected to the back of the scanner correctly. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel overly tight. Try connecting the USB cable to a different USB port on your computer.

Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are
correctly connected, verify that the scanner is turned on, and then test the scanner by using the following procedure: 1. 2. Disconnect the USB cable and power cable from the scanner. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm (1 inch), and the lamp will turn on. If the carriage does not move and the scanner lamp does not turn on, a problem might exist with the scanner hardware. See Product support.
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step. 1. 2. 3. 4. A cable might be loose. Ensure that both the USB cable and power cable are securely connected. Unplug the power cable from the power source, wait 60 seconds, and then plug it back in. Reboot your computer. A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software. a. Click Start, click Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel). b. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select the HP Scanjet software. c. Click Remove. d. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select the HP Image Zone software. e. Click Remove. Reinstall using the HP Image Zone software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Image Zone software to install.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support.
Additional troubleshooting information
If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Product support

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv/.

Accessibility Web site

HP Scanjet Web site
Visit www.hp.com for a variety of information: Learn tips for scanning more effectively and creatively. Gain access to HP Scanjet driver updates and software. Register your product. Subscribe to newsletters, driver and software updates, and support alerts. Purchase scanner supplies.

Support process

The HP support process works most effectively if you perform the following steps in the order specified: 1. Review the onscreen Help for the software and scanner, including the Troubleshooting section. Go to the software section or to the scanner-specific Troubleshooting section. Go to the HP Consumer Support Web site for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP Web site for product help, drivers, and software updates at www.hp.com/ support. The HP Consumer Support Web site is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.) Use HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Product Support technician. E-mail support is available in the languages listed at that Web site. If you are a customer in the United States, go to step 5. Otherwise, contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanners limited warranty period. After the warranty period, the dealer will quote a service charge. Contact the HP Product Support Center for support by phone. Please consult the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HPs continuing efforts to improve phone support information services, we advise you to check the HP Web site on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP
while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information: the scanner model number (located on the scanner) the scanner serial number (located on the scanner) the computer operating system the version of the scanner software (located on the scanners CD label) messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice. Telephone support is free from the date of purchase for the period specified unless otherwise noted. Note The support telephone numbers, that are current as of this publication, are located inside the back cover of this user manual.

Regulatory information and product specifications
This section contains regulatory information and product specifications for the HP Scanjet 4800 series scanner and accessories.

Scanner specifications

Name Scanner type Size Description Flatbed with transparent materials adapter (TMA) HP Scanjet 4850: 505 mm x 300 mm x 100 mm (19.88 x 11.81 x 3.94 inches) HP Scanjet 4890: 505 mm x 300 mm x 107 mm (19.88 x 11.81 x 4.21 inches) Weight HP Scanjet 4850: 4.66 kg (10.25 lbs) HP Scanjet 4890: 5.19 kg (11.42 lbs) Scanning element Charged-coupled device Interface Optical resolution Selectable resolution AC line voltage Power consumption and regulatory information USB 2.0 Hi-Speed 4800 x 9600 dpi hardware 12 dpi to 999,999 enhanced dpi at 100 percent scaling 100240V 50/60 Hz For power consumption data, information on power supplies and regulatory information see the regulatory_supplement.htm file on the HP Image Zone software CD. Your HP scanner is ENERGY STAR compliant. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Transparent materials adapter (TMA) specifications
Name Media types Description Four 35 mm slides or one 35 mm negative strip for HP Scanjet 4850

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Description Up to sixteen 35 mm slides, 30 negative frames, 6 medium-format film, or 1 large-format film for HP Scanjet 4890
Media capacity Size Power requirements Power consumption and regulatory information
Slide: 1.05 mm to 3.26 mm thick and 49.8 mm to 50.8 mm on any side 287 mm x 84 mm x 50 mm (11.3 x 3.3 x 1.97 inches) 24 Volts/20mA max For power consumption data, information on power supplies and regulatory information see the regulatory_supplement.htm file on the HP Image Zone software CD.
Environmental specifications
Name Temperature Description Operating the scanner and TMA: 10 to 35 C (50 to 95 F) Storage: -40 to 60 C (-40 to 140 F) Relative humidity Operating the scanner and TMA: 15 percent to 80 percent noncondensing 10 to 35 C (50 to 95 F) Storage: up to 90 percent at 0 to 60 C or (32 to 140 F)

Chapter 5