hp workstation x2100

data sheet

the next generation of speed, power and performance The HP workstation x2100 builds on the present while securing the future. Take the leading performance of the HP x2000. Add the latest Intel processor technology which enables support for new frequencies up to 2.2GHz with twice as much L2 cache. Combine a broad range of ISV certified professional 2D and 3D graphics solutions with the expandability, manageability and reliability of all HP workstations. The result is a workstation capable of delivering the speed, power and performance required by expert financial, technical and creative professionals. Now supporting high-performance 15,000 rpm SCSI hard disk drives, the HP workstation x2100 features state of the art ultraflow heat management. Additionally, the new HP x2100 has integrated LAN, allowing an additional PCI slot for your use. Configure the system that best meets your workstation needs. The HP workstation x2100 gives you the power to invent in real time.

feature

single Intel Pentium 4 1.7, 1.9, 2.0 or 2.2GHz with up to 2x as much L2 cache

benefit

uses new integrated chip process technology allowing 2.0 and 2.2GHz; next generation processor with Intel NetBurstTM micro-architecture and Hyper Pipelined Technology puts increased power and efficiency behind demanding applications direct memory access is 3x faster than with RDRAM based Pentium III machines relationships with top Independent Software Vendors enable close collaboration, performance tuning and hardware platform certification Ultra Wide SCSI high data throughput and up to 160GB (IDE) or 146GB (SCSI) of storage means greater productivity high performance, dual-channel memory; large memory capacity for more demanding applications and complex designs provides unique remote and local netbased management and diagnostics integrated with hp toptools for remote administration and monitoring turbo cooling accommodates heat produced by Pentium 4, 3D graphics and SCSI disks; eliminates need for ducting configuration options allow you to add-in hardware or graphics options a wider range of graphics choices for applications that are fully supported on the platform

advantage

all future frequency increases will be based on this new integrated chip process; higher frequencies and improved processor design provide increased floating point performance and compute power allows use of the entire memory subsystem bandwidth for greater system responsiveness and user interaction hp workstations are certified for official software support and to provide guaranteed compatibility, reliability and the best performance possible provides hard disk space and performance needed to work on large models and multiple designs applications and workloads demanding large memory get a boost in performance due to increased bandwidth and balanced system architecture from Intel allows advanced administration and management of system components and settings increases reliability and provides hardware self-diagnosis ducts are not in the way facilitating chassis accessibility can be tailored to the varying needs of hp workstation customers faster access to the best graphics in the industry at varying performance and price points
400MHz front side bus performance for 3.2GB/sec of system bandwidth ISV certification
mass storage expandability

up to 2GB capacity RDRAM

hp toptools
hp maxilife II ultraflow heat management

build-to-order

leadership graphics
hp leadership graphics program
hp workstation x2100 technical specifications
central processor type clock frequency number of processors cache (on-chip) Intel Pentium 4 1.7, 1.9, 2.0 or 2.2GHz 1 L1: 12KB instruction code, 8KB data L2: 256KB (1.7 or 1.9GHz) L2: 512KB (2.0 or 2.2GHz) power power supply output audio type monitors 320W
20-bit stereo full-duplex 18 flat panel LCD 19 flat screen 21" flat screen 24 flat screen
performance hp workstation performance results can be found at: http://www.hp.com/workstations/products/winnt/performance.html main memory bus bandwidth RAM type capacity memory slots operating system Windows 2000 Professional Windows NT Workstation 4.0 Windows XP Red Hat Linus 7.1 3.2GB/sec PC800 RAMBUS (ECC) 2GB 4 RIMMs (2 pairs, dual channel) standard w/recovery cd available March, 2002 available February, 2002

environmental specifications altitude operating storage temperature operating non-operating humidity operating physical dimensions height width depth net weight minimum configuration power requirements input current line frequency maximum power input professional 3D graphics extreme 3D ATI Fire GL4 high-end 3D ATI Fire GL2 mid-range 3D NVIDIA Quadro2 Pro entry3D NVIDIA Quadro2 EX
3100m (10000 ft.) max 4600m (15000 ft.) max +10C to +35C (+50F to +95F) -40C to +70C (-40F to +158F) 15% to 80% (relative) 49cm (19.30 in) 21cm (8.26 in) 47cm (18.50 in) 14 kilograms (31.7lbs) 5.5 A @ 100-127V Vac 50Hz to 60Hz 492W
HP supports the latest Windows NT and Windows 2000 Professional service packs.
internal storage devices (2 storage bays) integrated PCI Bus master Ultra ATA/100 MB/s controller choice of Ultra ATA/100 IDE or Ultra 160 SCSI hard drives Ultra ATA/100 IDE hard drives up to 2 devices, 160GB maximum Ultra 160 SCSI hard drives with PCI adapter up to 2 devices, 146GB maximum: 20GB (7200 rpm) 40GB (7200 rpm) 80GB (7200 rpm) 18GB (10K rpm) 36GB (10K rpm) 73GB (10K rpm) 36GB (15K rpm) PCI 2.2 32b 33MHz
expansion slots PCI 1X (full size - 5 slots available) AGP 4X
IBM raster and geometry engines 128MB unified graphics memory IBM GT1000 geometry engine 64MB unified graphics memory Single, integrated geometry engine 64MB unified DDR graphics memory Single, integrated geometry engine 32MB unified SDR graphics memory
SCSI device connectivity The (optional) integrated Ultra 160/m SCSI card has 4 connectors and uses 1 PCI slot: connector 1 connector 2 & 3 connector 4 removable media floppy drive CD drive(s) / up to 2 CD devices 68-pin external connector for LVD SCSI devices 68-pin internal connector for LVD SCSI devices 50-pin internal connector for narrow SE SCSI devices integrated 3.5 floppy drive 48X CD-ROM 16X DVD, 16X/10X/40X CD-RW DVD+RW/CD-RW combo yes 10/100Mbps 2 ports 1 port 2 ports
professional 2D graphics Matrox Millennium G450 16MB DDR graphics memory www.hp.com/workstations/programs/leadership_graphics/index.html keyboard PS/2 standard 104-key keyboard mouse PS/2 3-button mouse (no scroll) or PS/2 scroll mouse
Cover screen image courtesy of SDRC. Windows, Windows NT and Windows 2000 Professional are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and NetBurst are trademarks or registered trademarks of Intel Corporation. Rambus and RDRAM are registered trademarks of RAMBUS Inc. ATI and Fire GL are trademarks of ATI. NVIDIA, Quadro2 EX and Quadro2 Pro are trademarks or registered trademarks of NVIDIA Corporation. Matrox is a registered trademark of Matrox Graphics Inc. IBM is a registered trademark of International Business Machines Corporation. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Linux is a registered trademark of Linus Torvalds. Information in this document is subject to change without notice. Copyright 2001 Hewlett-Packard Company Printed in the USA December 19, 2001 5980-8732EN

networking RJ45 LAN data rate built-in I/O serial interface 9-pin DIN parallel interface 25-pin DIN USB (Universal Serial Bus) Series A
HP PCs use genuine Windows Operating Systems www.Microsoft.com/piracy/howtotell

System Board Connectors.152 7. Troubleshooting Your Workstation Case 1: No Activity At All.156 Case 2: Monitor Is Blank, MaxiLife Is OK.158 Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message.160 Pre-boot Diagnostics.160 Pre-boot Test Errors.161 Post Test Errors.162 Case 4: Boot Process Fails, Error Message Appears.164 Error Message Utility (EMU).164 Case 5: Screen Goes Blank Or Corrupt Image.166 Use Or Conguration Problems.167 CMOS Test Error.168 Keyboard Test Error.168 Floppy Disk Drive Test Error.169 hard disk, DVD, CD-RW or CD-ROM test error.169 Serial Or Parallel Port Test Error.171 Error Message Appears On The MaxiLife LCD During Runtime.171 You Cannot Turn Off Your Workstation.172 You Have Forgotten Your Password.173 Your Workstation Has A Software Problem.174 Workstation Clock Does Not Keep Time Correctly.174 You Have Problems Using The Euro Symbol.175 Troubleshooting BIOS Problems.176 Updating The BIOS.176 Restoring BIOS Default Settings.176 Clearing The CMOS.176
Recovering The BIOS (crisis mode). 177 System Board Switches. 178 Using The HP Setup Program. 179 First, Turn On Or Restart Your Workstation. 179 To Go To The Setup Program. 179 More Troubleshooting For Drives. If The Hard Disk Has A Problem. CD-ROM, DVD or CD-RW Drive Does Not Work. CD-ROM, DVD or CD-RW Drive Is Idle. DVD drive doesnt play DVD video. CD-ROM, DVD or CD-RW Door Does Not Open. HP e-DiagTools Hardware Diagnostics. Overview Of e-DiagTools. running e-DiagTools from the utility partition on your hard disk. Running e-DiagTools From A CD-ROM. HP e-DiagTools Hardware Tests. for more information. Recovering Hard Disk Drive Contents (Windows only). Overview. General Instructions. Recovery Process. Recovering Preloaded Drivers. Changing The Hard Disk. 187 187
Other Sources Of Information. 188 Online Support For Troubleshooting. 188 Documentation Set Overview. 188 Hewlett-Packard Support And Information Services. 189 collecting information before contacting hp support. 189
A. x2100 Service Information Parts and Part Numbers.2

System Overview

This chapter provides detailed system specications for the HP Workstation x2100: Introduces the systems internal and external features Lists the systems specications and characteristic data Provides a summary of the available documentation

Chapter 1

IDE Primary Master Device
Advanced IDE Primary Master Device (HD 2564) Type Multisector transfer LBA Mode Control 32 bit I/O Transfer Mode ULTRA DMA Mode Item-Specic Help

Integrated USB Interface

Advanced Integrated USB Interface USB Controller Legacy Keyboard Emulation [Auto] [Disabled] Item-Specic Help

Integrated I/O Ports

Advanced Integrated I/O Ports Parallel Port Parallel Port Mode Serial Port A Serial Port B [Auto] [ECP] [Auto] [Auto] Item-Specic Help

Integrated Audio Device

Advanced Integrated Audio Device Integrated Audio [Enabled] Item-Specic Help

AGP Conguration (Video)

Advanced AGP Conguration (Video) Graphic Aperture [64MB] Item-Specic Help

PCI Device, Slot #1

Advanced PCI Device, Slot 1a Option ROM Scan Bus Master Bus Latency Timer [Auto] [Disabled] [0040h] Item-Specic Help
a. PCI Slot #x have the same options as above. PCI Device, Slot 1 is only an example.

Integrated LAN

Advanced Integrated LAN Integrated Network: Option ROM Scan Bus Master Bus Latency Timer [Enabled] [Enabled] [Disabled] [0020h] Item-Specic Help

Security Screen

Submenus let you change the characteristics and values of the: systems administrator password user password power-on password boot device security hardware protection
Main Advanced Security Boot Power Exit Item-Specic Help.
Administrator Password Clear Set Administrator Password [Enter] Clear Both Passwords [Enter] User Password Set User Password Power-on Password Start from Floppy Start from CD-ROM Start from HDD >> Hardware Protection Clear [Enter] [Disabled] [Enabled] [Enabled] [Enabled]

Hardware Protection

Security Hardware Protection Write on Floppy Disks Secured Setup Conguration Hard Disk Boot Sector [Unlocked] [No] [Unlocked] Item-Specic Help

Boot Screen

This screen lets you select the order of the devices in which you want the BIOS to attempt to boot the operating system: Hard disk drives Removable devices
The operating system assigns drive letters to these devices in the order that you specify. During POST, if the BIOS unsuccessfully boots from one device, it attempts to boot from the next device on the Boot Device Priority list until it nds an operating system.
Main Advanced Security Boot Power Exit Item-Specic Help
Quickboot Mode [Enabled] Display Option ROM Messages [Enabled] > Boot Device Priority

Power Screen

This screen lets you set the Standby Delay and Suspend Delay modes. Standby mode slows down the processor, whereas Suspend mode saves energy. These options are available only with Windows 95 RTM. For other operating systems (for example, Windows 95 SR 2.5, Windows 98, and Windows 2000), use the control panel for similar options. Modem Ring enables or disables the systems ability to return to full speed after an Interrupt Request (IRQ) is generated. Network Interface enables or disables the systems ability to return to full speed after the network interface receives a specic command.
Main Advanced Security [Disabled] [Disabled] [Enabled] [Enabled] Boot Power Exit Item-Specic Help
Standby Delay Suspend Delay Suspend Wakeup Modem Ring Network Interface
System BIOS Updating The System BIOS

Updating The System BIOS

You can download the latest system BIOS (standard ash operation) from HPs Web site at www.hp.com/go/workstationsupport. After accessing the site, select HP x2100 Workstation. Instructions for updating the BIOS accompany the downloaded BIOS les and a BIOS ash utility (ash.txt). The BIOS update not only ashes the BIOS but also updates MaxiLife. Figure 3-1 shows how the system BIOS ash operates.

Figure 3-1

System BIOS Flash Process
Boot from oppy disk Flash BIOS Reboot Workstation (press a key)
Flash MaxiLife Workstation powers off automaticall Workstation powers on automaticall Workstation Boots

CAUTION

Dont turn off the computer until the system BIOS update procedure has completed, successfully or not; otherwise, irrecoverable damage to the ROM might occur.
Restoring BIOS Default Settings
BIOS and conguration issues may cause suspected hardware errors. If the BIOS settings are wrong, perform the following steps to restore the BIOS to its default setting: 1. To access the Setup program, press F2 while the initial HP logo displays immediately after restarting the workstation. 2. Press F9 to load the default settings from the Setup program. 3. In the main menu, set the Reset Conguration Data to Yes. Take note of the system setup before you make any modications to the BIOS.

If You Forget The Administrator Password
1. Turn off the workstation, disconnect the power cord and all cables, then remove the cover. 2. Set switch 9 on the system board switch block to ON. 3. Replace the power cord, and restart the workstation. 4. When the Passwords have been cleared message appears, turn off the workstation.
System BIOS Updating The System BIOS 5. Remove the power cord, and reset switch 9 back to OFF. 6. Replace the workstations cover, turn on the workstation, and let it complete its startup routine. 7. After POST completes, press F2 when prompted to use the Setup program. 8. Set the administrator and new user passwords. 9. To save the new password and exit Setup, press Esc or select Exit Menu.

Clearing The CMOS

1. Turn off the workstation, disconnect the power cord and all cables, then remove the cover. 2. Set the system board switch 8 to ON. 3. Replace the cover, and reconnect the power cord and video cable. 4. Reboot the workstation. A message similar to the following will appear: Configuration has been cleared, set switch Clear to the ON position before rebooting. 5. Turn off the workstation, disconnect the power cord and video cable, and remove the cover. 6. Set the system board switch 8 to OFF. 7. Replace the cover, and reconnect the power cord and data cables. 8. Turn on the workstation. Press F2 to run Setup, then press F9. The system automatically downloads and saves the CMOS default values. 9. To save the conguration and exit Setup, press Esc.
Recovering The BIOS (Crisis Mode)
If the BIOS is corrupted and you cant use the standard ash, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. 1. Obtain a bootable DOS oppy disk. 2. Copy the BIOS les onto the oppy disk. For information about how to download the system BIOS, see page 70. 3. Create (or edit) the autoexec.bat le, which should contain the following line of text: phlash /c /mode=3 /s IY.W1.XX.FUL (Rename the BIOS lename with the lename on the oppy disk.) 4. Turn off the workstation, disconnect the power cord, and remove the cover. 5. Set switch 7 to ON. 6. Insert the oppy disk into the oppy disk drive. 7. Reconnect the power cord, and turn on the workstation. 8. The workstation boots from the oppy disk, then ashes the BIOS. During the ash process, the screen remains blank. When you hear one long beep, the recovery process is nished.

Hard Disk Drive Temperature
HDD Temperature Pin 4 Signal 3V3 SENSE Ground

VGA DB15 Connector

VGA DB Connector Pins Pin 15 Standard VGA Analog RED Analog GREEN Analog BLUE Monitor ID2 n/c Analog RED return Analog GREEN return Analog BLUE return n/c Digital ground Monitor ID 0 Monitor ID 1 HSYNC VSYNC n/c DDC2B Analog RED Analog GREEN Analog BLUE Monitor ID2 DDC return Analog RED Analog GREEN Analog BLUE VCC supply (optional) Digital ground Monitor ID 0 Data:SDA HSYNC VSYNC Clock:SCL

LCD Panel

LCD Panel Pin 9 Signal SCL_5V SDA_5V not connected RX_BB Ground Pin 10 Signal VSTDBY 5V BT_LCD 1 BT_LCD 2 TX_BB Ground

Figure 5-2

S-Video Connector
C Color (Chrominance) GND Ground (C) Y Intensity (Luminance) GND Ground (Y)

Figure 5-3

Ethernet UTP Connector
Hardware Components Rear Panel Connectors

Rear Panel Connectors

Figure 5-4 Rear Panel Socket Pin Layouts
Keyboard Connector Mouse Connector
9-pin Serial Port Connectors
Serial Port A Serial Port B
25-pin Parallel Port Connector
Line Out Audio jacks Line In MIC USB Connectors (two)
Keyboard And Mouse Connectors
Keyboard and Mouse Connectors Pin 5 Signal Data Ground Clock Pin 6 Signal Not Used +5V dc Not Used

USB Stacked Connector

The USB graphic and pinout table for a USB connector. However, the information is also valid for a USB stacked connector.
USB Connector Pin Shell Signal VBus DD+ GND Shield
Serial Port Connectors This pinout information is valid for both the Serial Port A and Serial Port B connectors.
9-pin Serial Port Connector Pin Signal (DSR) CC (RTS) CA (CTS) CB (R) CE Pin 5 Signal (DCD) CF (RD) BB (TD) BA (DTR) CD (GND) AB
25-pin Parallel Connector
25-pin Parallel Connector Pin Signal Ground Ground Ground Ground Ground Ground Ground Ground SLIN INIT ERROR AUTO-FD Pin 1 Signal SLCT PE BUSY ACK D7 D6 D5 D4 D3 D2 D1 DO Strobe

MIDI/Joystick Connector

MIDI/Joystick Connector Pin 15 Signal +5 V B-1 B-X MIDI-OUT B-Y B-2 MIDI-IN Pin Signal +5 V A-2 A-Y Ground Ground A-X A-1 +5 V

External Audio Jacks

The Line In jack, Line Out jack, and Mic In jack on the rear panel are standard connectors.

A3 A2 A1 A0
o o o o o o o o o o o o o o o o o o o o 10 pairs

Connector

Figure 6-11

Drive Style C

IBM drives

Jumper Block (J4)

o o o o o o o o o o o o o o 7 pairs
SCSI Connector Power Connector

Figure 6-12

Drive Style D

Fujitsu drives

o o o o o o o o o o oo o o o o o o o o o o oo Jumper Block SCSI Connector Power Connector

12 pairs

Table 6-2

Pins to Jumper

Drive Style/SCSI ID (Quantum/Maxtor) A (Seagate) B (IBM) C (Fujitsu) D SCSI ID = 0 SCSI ID = 1 SCSI ID = 2 SCSI ID = 3 SCSI ID = 4 SCSI ID = 5 SCSI ID = 6 1/2 A1 Pins to Jumper (n) 3/4 A2 5/6 A4 7/8 A8

s s s s s s

s s s s s s

s s s s s s

Pins to Jumper (Continued)
Drive Style/SCSI ID SCSI ID = 7 SCSI ID = 8 SCSI ID = 9 SCSI ID = 10 SCSI ID = 11 SCSI ID = 12 SCSI ID = 13 SCSI ID = 14 SCSI ID = 15 Pins to Jumper (n)
s s s s s s s s s s s s s s s s

s s s s s s s s s s

s s s s s s s s s s

s s s s s s s s s s

Verifying Your SCSI Drive
1. Switch on the computer. 2. To enter the SCSI Conguration Utility press Ctrl-C when prompted during the workstations start-up routine. 3. Verify or modify the conguration of your new SCSI hard disk drive. For more information on conguring a SCSI hard disk drive, refer to the SCSI Users Guide. 4. When conguration is complete, exit the SCSI Conguration Utility and re-boot the computer to save any changes.
Number of SCSI Hard Disks ID0 ID0, ID1 ID0, ID1, ID2 ID0, ID1, ID2, ID3 Standard HP SCSI Conguration (SCSI ID numbers)

additional guide rails

Extra guide rails are supplied for the installation of additional mass storage devices. These are inside the workstation, three pairs attached on the side of the front access bays and one pair on the chassis beam. Depending on the device to be installed, dedicated guide rails are required and are easily recognized by their distinct shape, markings and color.
Installing Or Replacing Parts And Accessories Installing SCSI Drives The following table indicates the device, location, and required rails.
Device to be Installed 3.5-inch device (2nd hard disk drive) 5.25-inch device (CD-ROM, DVD, etc.) 3.5-inch device (zip drive or second oppy disk drive ) Location 3.5-inch internal shelf 5.25-inch front access bay 3.5-inch front access bay Required Rails Blue left and right rails (L or R indicated on the rail) Wide green rails (L or R not indicated on the rail) Narrow green rails (L or R indicated on the rail)
Installing Or Replacing Parts And Accessories Removing And Replacing A Hard Disk Drive
Removing And Replacing A Hard Disk Drive

Installing Or Replacing Parts And Accessories Replacing The Power Supply Unit
Replacing The Power Supply Unit
WARNING Hewlett-Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only replace with a power supply unit provided by HP support services.
Removing The Power Supply Unit
1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstations cover (refer to page 119 for instructions). 3. Remove all internal power supply connectors. 4. Place your workstation on its side with the system board facing upwards. 5. Remove the two screws located on the rear of the chassis that secure the power supply unit in position. 6. Remove the screw located inside the workstation at the top of the power supply unit. 7. Push the supply unit forward until it is clear of the guide rail. Slightly tilt it towards the system board, then remove it from the chassis.

Figure 6-18

Removing the Power Supply Unit
Installing The Power Supply Unit
1. Insert the new power supply unit. 2. Secure it in position using the three screws you previously removed. 3. Reconnect all internal power supply connectors. 4. Return the workstation to its upright position. 5. Replace the workstations cover (refer to page 119). Reconnect all the power and telecommunications cables.
Installing Or Replacing Parts And Accessories Replacing The Processor

Replacing The Processor

Removing The Existing Processor
1. Turn on the workstation for 3 to 5 minutes to warm up the heatsink and processor. This will make the separation of the heatsink and the processor easier. Do not leave the workstation on longer than 3 to 5 minutes as the heatsink may become too hot to touch. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstations cover (refer to page 119 for instructions). 3. Place the workstation on its side for better access. 4. Remove the heatsink power connector from the system board. CAUTION If the Turbo-Fan (located in the center of the heatsink) has not been working, the heatsink may be hot enough to cause burns. Wait until the heatsink has cooled a little before removing. 5. Remove the four heatsink screws then lift off the heatsink. The small amount of heat created during the 3 to 5 minute warm-up should aid in separating the heatsink from the processor.

Figure 6-19

Removing the Processor
6. Open the Zero Insertion Force (ZIF) lever, located at the side of the processor socket, until it is in the vertical position (depending on the socket design, the handle may need to go past vertical), then carefully lift out the processor. To avoid bending the processor pins, keep the processor perfectly at when removing it. See Figure 6-16. 7. Store the processor in an anti-static bag (for example, the one provided with the replacement processor).

congure for the required number of monitors and resolution. NOTE: For the Matrox G4xx dual monitor graphics card, the multi-monitor setting is only available if both monitors are connected to the workstation and switched on before the workstation is switched on.
If the monitor goes blank or becomes corrupted during startup, refer to Case 5: Screen Goes Blank Or Corrupt Image on page 166.
Troubleshooting Your Workstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message

HP x2100 xxxxxxx

Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message
When the power button is pressed, the hard disk drive or fan can be heard, but the workstation does not boot. The monitor remains blank and the status LED is red. Monitor remains blank. Status LED is RED. Beep code is emitted. MaxiLife status panel displays an error message with a sad face.

Pre-boot Diagnostics

When your workstation starts up, the BIOS performs a series of pre-boot checks followed by the Power-on Self Test (POST) to test your hardware conguration for any problems. If a problem is detected during the POST, an error is displayed on your workstations monitor. If, however, a pre-boot test fails, it will emit an audio signal. An error message is also displayed on the MaxiLife LCD. The Pre-Boot Diagnostics emits an audio sequence with two kinds of sounds. The rst is an unusual series of tones that indicate an anomaly has been detected. This series of sounds also contains an electronic signal that can be sent through a telephone line to an authorized helpdesk or HP Support, if necessary. This signal cannot be interpreted by the human ear. However, it can be decoded by helpdesk equipment to extract the workstation model and serial number. The second type of sound is a series of long beeps that indicate a particular error. If you hear a series of beeps, you should count them as this will help you detect the cause of the problem. If your workstation unable to display a POST error message (for example, when you graphics controller has failed), an error message is displayed on the MaxiLife LCD.

Pre-boot Test Errors

MaxiLife Error Message P.O.S.T. Start CPU Regist. Init I/O Init. IDE Init. PCI Mast. Init. BIOS Check sum RAM Refresh Test Keyb. Ctrl. Test Change system board Change system board Change system board Change system board Change system board Change system board Change system board Keyboard missing. If this is not the case, change system board. Check memory then system board Check memory then system board Check memory then system board Check memory then system board Flash BIOS again then check system board Check PCI cards. If this does not work, change system board. Check AGP card then system board Keyboard missing or change keyboard Change system board Check memory then system board Check memory then system board Check memory then system board Change mouse. If this does not work, change system board. Check SCSI card (if installed). If this does not work, change system board. Check SCSI card (if installed). If this does not work, change system board. Change system board. If this does not work, change control panel. Check CD-ROM. If this does not work, change system board. Change system board. Action to Take
Memory Detection RAM Add. Failure RAM Data Low RAM DATA High Shadow Bios Rom PCI Detection
Video Detection Keyboard Test Unexpect. STOP Base Memory Test Ext. Memory Data Ext. Memory Add Mouse PS2 Test

Disc Ctrl. Init.

Disc Bus Init.

MaxiLife Test

CDROM Ctr. Init.

Opt. Rom Detect.

MaxiLife Error Message Check ATA / SCSI
Action to Take Check SCSI card (if installed). If this does not work, change system board. No action necessary. This message is displayed when the user enters the BIOS Setup program. Change system board Change system board This message is displayed when the user needs to enter a password. Change system board Change system board Change system board
Bios SETUP.Checking. ACPI Init. Check Password Prepare Boot Dmi Tables Init. PNP Opt. ROM Ini
Troubleshooting Your Workstation Case 4: Boot Process Fails, Error Message Appears
Case 4: Boot Process Fails, Error Message Appears
When the power button is pressed, the workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message. Status LED is red. A conguration error has been detected. NOTE Boot process fails with an error message. Status LED is RED. MaxiLife status panel displays and a POST error message.
Before removing the cover, switch off the display and workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the workstation and reconnect the power cord and accessory cables. Verify that the workstation boots correctly.

Error Message Utility (EMU)
In the event of an error generated in POST (Power-On-Self-Test) during the boot process, there are two beeps, then the Error Setup Manager gives access to one or more detected errors. Each EMU error is displayed as a 4-digit code with an associated text message on the monitor screen and the MaxiLife LCD panel. For a list of POST errors displayed by MaxiLife and the recommended solutions, refer to Post Test Errors on page 162. NOTE If the monitor is not available, a short error message is also displayed on the MaxiLife LCD panel.
Further details can be accessed by pressing Enter. A detailed description of the reason for the failure and how to solve the problem is displayed. The following examples give the different types of error categories.
Category #1: WARNINGa 00100 If the error is only a warning (for example, key stuck), the POST should prompt: Keyboard Error
a. After a timeout period of ve seconds without any intervention, the system resumes to boot
Category #2: 00xx If the error is serious, the POST should prompt: The BIOS has detected a serious problem that prevents your workstation from booting
Press <Enter> to view more information about error
Troubleshooting Your Workstation Case 5: Screen Goes Blank Or Corrupt Image
Case 5: Screen Goes Blank Or Corrupt Image
When the power button is pressed, the workstation starts to boot and there is initially some activity on the monitor, but then the screen goes blank or the image is corrupt. NOTE Screen becomes blank, or Image is corrupt.
Symptom. Workstation boots correctly, but when the operating system starts loading, the screen goes blank or image is corrupt. Check that. The monitor supports the resolution and selected refresh rate. This type of problem can occur if the workstation is congured using one monitor, then swapped with another one. How.
1. Reboot the workstation in VGA mode.
Then, access Display Properties through Start, Settings, Control Panel.
2. Change the display resolution and
refresh values to settings that can be handled by your monitor.
If the screen is still blank or corrupt The video card is correctly inserted in the socket on the system board.
1. Follow the instructions indicated in

Recovering The BIOS (crisis mode)
If for some reason the BIOS is corrupted and the standard ash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1. Obtain a bootable DOS oppy disk. 2. Copy the BIOS les on to the oppy disk. 3. Create (or edit) the le, AUTOEXEC.BAT This should contain a single line of text: phlash /c /mode=3 /s IX.W1.XX.FUL 4. Rename the BIOS lename with the one on the oppy disk. 5. Shut down the workstation. 6. Power off the workstation and remove the power cord. 7. Remove the cover. 8. Set switch 7 to the ON position. 9. Insert the oppy disk into the oppy disk drive. 10. Reconnect the power cord and switch on the workstation. 11. The workstation boots from the oppy disk, then ashes the BIOS. However, it should be noted, that during the ash process, the screen remains blank. 12. The recovery process is nished when there is one long beep. 13. Power off the workstation. Remove the oppy disk from the drive. Remove the power cord. 14. Set switch 7 back to the OFF position. 15. Replace the cover, reconnect the power cord, then reboot the workstation.
Troubleshooting Your Workstation System Board Switches
There are ten system board switches used for conguration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modied, otherwise it could lead to a system failure.
Switch 1-10 Default Position OFF ON ON OFF OFF OFF ON Function: Reserved. Do not change default settings. Reserved. Do not change default settings. Enables keyboard power-on using the space bar. OFF disables this option. Enables normal modes. ON enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords at next boot. Selects the chassis type. ON = minitower

Figure 7-1

Troubleshooting Your Workstation Using The HP Setup Program
Using The HP Setup Program
The Setup program allows you to view and change the conguration of your workstation, such as the passwords and boot device order. Follow these instructions to check the conguration.
First, Turn On Or Restart Your Workstation
If your workstation is off, turn on the display and then the workstation. If the workstation is already turned on, save your data, exit all programs and restart your workstation. For Windows operating systems, use the Shut Down > Restart your computer command in the Start menu. This command will automatically exit the operating system and restart the workstation.
To Go To The Setup Program
To go into the Setup program, press F2 while the HP logo appears on your display.

Troubleshooting Your Workstation HP e-DiagTools Hardware Diagnostics Running e-DiagTools From The Recovery CD To run e-DiagTools from the CD-ROM: 1. Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2. Ensure that the option to start from the CD-ROM drive is enabled, and that the CD-ROM is congured to be the rst device to boot from. 3. e-DiagTools will start automatically, or, depending on the HP CD-ROM used, a menu appears. In this last case, select the option to run the hardware diagnostics. e-DiagTools starts, and a welcome screen displays. Running e-DiagTools From The Drivers And HP DiagTools CD-ROM To run e-DiagTools from the HP DiagTools CD-ROM, follow this procedure: 1. Insert the HP DiagTools CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2. Ensure that the option to start from the CD-ROM drive is enabled and that the CD-ROM is congured to be the rst device to boot from. 3. The programs on the CD-ROM will automatically determine the appropriate version of e-DiagTools to run. e-DiagTools starts, and a welcome screen displays.
HP e-DiagTools Hardware Tests
The following hardware tests can be performed from HP e-DiagTools: Hardware Detection. Automatically detects the complete hardware conguration of the system (including workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video adapter, audio card, keyboard, and USB controller) and determines the appropriate tests to be performed. Basic System Tests. Automatically (no user input required) veries the correct operation of different hardware components of the workstation. If a warning message is displayed, you should use the Advanced System Tests to investigate the error. You can also produce a Support Ticket containing a record of the systems conguration and test results. Advanced System Tests. Independently tests a selected hardware component of the workstation. Because of this, the tests are more thorough than what is performed in the Basic System Tests. It should also be noted, the Advanced System Tests can only be performed after the Basic System Tests have been completed. Each test is selected through the on-line screen menu and can be repeated any number of times. For example, if there is doubt with a hard disk drive, select the hard disk drive test, then one of the proposed options. If a test fails, you can produce support ticket.