Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send. Note: If your BlackBerry device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

Check spelling

You can check the spelling in messages, memos, tasks, or appointments that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking the spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, click the trackball.

2. Click Save Draft.

Blind carbon copy a contact
1. When composing a message, press the Menu key. 2. Click Add Bcc.
Attach a contact to a message
1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact.
Set the importance level for a message
1. 2. 3. 4. 5. When composing a message, press the Menu key. Click Options. Set the Importance field. Press the Menu key. Click Save.

Save a message

1. In a message, press the Menu key. 2. Click Save.

Reply to a message

1. In a message, click the trackball. 2. Click Reply or Reply to All.
Delete the original text from a reply message
1. When replying to a message, press the Menu key. 2. Click Delete Original Text.

Forward a message

1. In a message, press the Menu key. 2. Perform one of the following actions: Click Forward.
Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackball. 2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email message filter options
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject: Type text that the email message filter should search for in the subject of email messages. Message: Type text that the email message filter should search for in the body of email messages. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click Email Filters. Select the check box beside an email message filter.

Verify that data service is turned on. If you use email message filters, verify that the options for email message filters are set correctly. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot file email messages
Try performing the following actions: Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions: Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: Wait for a few seconds. The email message folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions:
Verify that your email message filters are turned on. Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Delete Search.
Search for messages by contact or subject
1. In a message list, highlight a message. 2. Press the Menu key. 3. Click one of the following menu items: Search Sender Search Recipient Search Subject
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, or web page, press the Menu key.
2. Click Find. 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next.
Search for organizer data and messages that contain specific information
1. In the search application, perform any of the following actions: In the Text field, type text or a phone number to search for. In the Name field, type a contact name to search for. 2. Select one or more applications. 3. Press the Menu key. 4. Click Search. Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry device does not search file attachments if you search messages. To stop a search, press the Escape key.

Attachments

Attachment basics

About attachments

You can view several file attachment types on your BlackBerry device, including.zip,.htm,.html,.doc,.dot,.ppt,.pdf,.wpd,.txt,.vcf, and.xls files. You can also view.bmp,.gif,.jpg,.png,.tif, and.wmf files, and play.wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message.

Open an attachment

Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In a message, click the trackball. 2. Click Open Attachment. 3. If the message contains more than one attachment, on the Attachments screen, click an attachment. Click Retrieve.
Follow a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link. To return to the attachment, press the Escape key.
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info.

Set font options for an attachment
1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Options. Set the font fields. Press the Menu key. Click Save.

Document attachments

Type a password for a password-protected.pdf file attachment
You can open password-protected.pdf files created with version 4.0 or earlier. 1. 2. 3. 4. 5. 6. 7. When the "Password protected document" message appears, press the Escape key. Press the Menu key. Click Password. Type the password. Press the Enter key. Click Retrieve. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key. 2. Click Show Changes. To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents. 1. In a document, press the Menu key. 2. Click Table of Contents. To move to a specific heading, click a heading.

Spreadsheet attachments

Move to a specific cell
1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball.
View the content of a cell
In a spreadsheet cell, click the trackball.
View a list of worksheets
1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet.

Switch worksheets

1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions: To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save.

Media attachments

View a list of pages in a multi-page.tif file attachment
View a list of pages in a multi-page.tif file attachment, such as a scanned fax document saved as a.tif file. 1. In a multi-page.tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page.

Switch pages in a multi-page.tif file attachment
1. In a multi-page.tif file attachment, press the Menu key. 2. Click Next Page or Prev Page.
Enhance a section of a picture
1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Zoom. Roll the trackball up to zoom in to the attachment. Press the Menu key. Click Enhance.

Presentation attachments

Switch presentation views
1. In a presentation, press the Menu key. 2. Perform one of the following actions: To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, press the Menu key.
2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a presentation in slide view, click a slide. 2. Click Rotate.
Zoom in to or out from a slide
1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1.

Save a slide

1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image. Type a name for the file. Click Save.
vCard contact attachments
About vCard contact attachments
vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry device address book. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Open a vCard contact attachment
In a message, click a vCard contact attachment.
Add a contact to your address book from a vCard contact attachment
1. In a vCard contact attachment, press the Menu key. 2. Click Add to Address Book or Update Address.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry device. To download the content, click the skipped content bar. Click More.

Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.

Browser

Browser basics
About browser configurations
The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view.doc,.pdf,.txt,.wpd, and.xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail.

Visit a web page

1. In the browser, press the key. 2. Click Go To. 3. Perform one of the following actions: Type a web address. Press the Highlight a web address. Press the Highlight a web address. Press the 4. Click OK.

Browser security

About TLS
The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Press the Menu key. Click Save.

TLS options

TLS Default: Set the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, set this field to Handheld. To use Triple DES and TLS or SSL, set this field to Proxy. Allow HTTP Redirections: Set whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Set the protocol that your BlackBerry device uses for TLS connections between the browser and content servers. Encryption Strength: Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, set this field to Allow Weak. Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for.
Prompt for Domain Name: Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address to which the browser is trying to connect. Prompt for Certificate: Set whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Certificate: Set the certificate that your browser uses to authenticate with content servers.

Transfer a file between your device and your computer using the media manager tool
1. 2. 3. 4. Connect your BlackBerry device to your computer. On your computer, open the BlackBerry Desktop Manager. Double-click Media Manager. Drag a file or folder from one location to another.
For more information about using the media manager tool, see the Media Manager Online Help.
Transfer a file between your device and your computer in mass storage mode
Verify that mass storage mode is turned on. 1. 2. 3. 4. Connect your BlackBerry device to your computer. On your computer, double-click My Computer. In the Devices with Removable Storage section, click Removable Disk. Drag a file from one location to another.
To exit mass storage mode, disconnect your device from your computer.
Send a media file using Bluetooth technology
Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device. 1. 2. 3. 4. In the media application, click a media type. Click a category. Highlight a media file. Press the Menu key.
5. Click Send Using Bluetooth. 6. Click a Bluetooth enabled device. 7. Click Send.
Receive a media file using Bluetooth technology
Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save.

Forward a media file

You can only forward media files that you added. 1. 2. 3. 4. 5. In the media application, click a media type. Click a category. Highlight a media file. Press the Menu key. Click Send As Email.
Change the amount of memory available for media files
1. In the media application, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To change the maximum amount of BlackBerry device memory available for all media files, change the Device Memory Limit field. To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field. 4. Press the Menu key. 5. Click Save.
View properties for a media file
1. 2. 3. 4. In the media application, click a media type. Click a category. Highlight a media file. Press the Menu key.

5. Click Properties.

Songs, ring tones, and videos
Play a song, ring tone, or video
1. In the media application, click a media type. 2. Click a category. 3. Click a song, ring tone, or video.

Shuffle songs

1. In the media application, click Music. 2. Perform one of the following actions: To shuffle all songs, click Shuffle Songs. To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle.

Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a timeout to conserve battery power. You can change maps options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. 2. 3. 4. 5. On a map, press the Menu key. Click Options. Change the Backlight Timeout When field. Press the Menu key. Click Save.

Get your GPS location

Verify that your BlackBerry device is exposed to open sky. 1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
To zoom in to a map, press I.
To zoom out from a map, press O. To view status information at the top of a map, press U. To hide status information at the top of a map, press U. To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key. To move to the next direction on a route, press N. To move to the previous direction on a route, press P.

Map troubleshooting

Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

Contacts

Contact basics

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Click the trackball. Click Save. key.
Add a contact from a message, call log, or web page
1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
Name a custom address book field
If you change the name of a custom address book field, it changes for all contacts. 1. 2. 3. 4. When adding or editing a contact, click the User1, User2, User3, or User4 field. Click Change Field Name. Type a name for the customer address book field. Press the Enter key.

Contact list settings

Sort contacts or tasks
1. 2. 3. 4. 5. In the address book or the task list, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save.
Set display options for contacts
You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save.
To sort your contacts by first name, set the Name Display field to First name Last name.
Prevent duplicate names in your address book
1. 2. 3. 4. 5. In the address book, press the Menu key. Click Options. Set the Allow Duplicate Names field to No. Press the Menu key. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device
1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

Contact troubleshooting

Calendar

Calendar basics

About the calendar
In the BlackBerry device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments.

Switch calendar views

1. In the calendar, press the Menu key. 2. Click a view.

Move around the calendar

1. In the calendar, press the Menu key. 2. Perform one of the following actions: To move to a specific date, click Go To Date. To move to the current date, click Today. To move forward or back by a time period, click Prev or Next.

Schedule an appointment

1. 2. 3. 4. 5. 6. In the calendar, press the Menu key. Click New. Type the appointment information. If the appointment recurs, set the Recurrence field. Click the trackball. Click Save.

Prevent conversations from appearing in the main message list
1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Show Conversations in Message List field to No.
4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes.

Start a conference

1. 2. 3. 4. In BlackBerry Messenger, during a conversation, press the Menu key. Click Invite. In the drop-down list, click a contact. Click OK.
Copy a conversation history
When you copy a conversation history, you can paste it into other BlackBerry device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.
Clear a conversation history
1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Clear History.

End a conversation

1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click End Conversation.

Change your display name

1. 2. 3. 4. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click Edit My Info. Type a display name. Click OK.

Availability

Set your availability status
1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click My Status.
3. Click one of the following menu items: Available. Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
Receive notification when a contact becomes available
1. In BlackBerry Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.

Display and keyboard

Backlighting

About backlighting

The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.

Turn on backlighting

1. Press the Power button once. 2. To increase the brightness, press the Power button again. To turn off backlighting, press the Power button.
Turn off automatic backlighting
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Automatic Backlight field to Off. Press the Menu key. Click Save.
Set the brightness of the backlighting
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save.

Abbreviation list

BCC: Blind carbon copy CAP lock: Capital letter lock CC: Carbon copy GPS: Global Positioning System HTTP: Hypertext Transfer Protocol MCC: Mobile country code MDS: Mobile Data System MMS: Multimedia Messaging Service MNC: Mobile network code MPEG: Moving Picture Experts Group NUM lock: Number lock PIM: Personal information management PIN: Personal identification number SDN: Service dialing number SIM: Subscriber Identity Module S/MIME: Secure Multipurpose Internet Mail Extensions SMS: Short Message Service SMSC: Short Message Service Center SSL: Secure Sockets Layer TCP: Transmission Control Protocol TLS: Transport Layer Security
Triple DES: Triple Data Encryption Standard TTY: Teletype WAP: Wireless Application Protocol WML: Wireless Markup Language WTLS: Wireless Transport Layer Security

Legal notice

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