4 Maintaining the Printer...
Printer Guidelines.... Cleaning the Printer... Printing a Test Print... Performing Printer Maintenance Through the Printer Driver.. Aligning the Print Heads.... Cleaning the Print Heads... Saving Power... BJ Cartridge Guidelines... Choosing Which BJ Cartridges to Use.. Replacing BJ Cartridges and BJ Tanks.. BJ Cartridge and BJ Tank Maintenance... Replacing a BJ Cartridge.... Replacing a BJ Tank in the BC-21e Color BJ Cartridge.. Storing a BJ Cartridge... Transporting the Printer...
4-1 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-8 4-9 4-10 4-11 4-16 4-19 4-21

5 Troubleshooting....

5-1 Identifying Your Printer Problem... 5-1 Basic Problems.... 5-2 Cannot Install the Printer Driver... 5-3 Paper Does Not Feed From Sheet Feeder... 5-4 An Error Message Appears... 5-5 Printing Halts.... 5-8 Printout Is Unsatisfactory... 5-8 Error Conditions.... 5-12 Clearing Paper Jams... 5-12

Appendix A

Specifications... Printing Specifications.... BJ Cartridges.... General....

A-1 A-1 A-4 A-5

Glossary.... G-1 Index....
FCC Regulations.... FCC-1

Introduction 1

Introduction
Congratulations on your purchase of the Canon BJC-5100 Series Color Bubble Jet Printer. We appreciate you choosing this printer to meet your printing needs. The BJC-5100 Series printers, with Canons dual print head system, offer excellent print quality and fast print speed using both color and black inks. We are certain you will be satisfied with this advanced Bubble Jet technology.
This chapter: r Lists the supplies and accessories you can purchase for the printer r Describes Canons customer support services r Provides important safety instructions
Chapter 1 Introduction 1-1

Supplies and Accessories

Your BJC-5100 Series printer supports excellent and unique print media options that will allow you to produce dazzling, professional, and fun presentations. All of these print media are specially designed and manufactured to work with your Canon color printer so you can produce the finest output possible. Canon has an extensive dealer network equipped to offer you supplies as you need them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123. If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155.
BJ Cartridges and BJ Tanks
You can use the following BJ cartridges with the BJC-5100 Series printers: r BC-21e Color BJ Cartridge (included) r BC-22e Photo BJ Cartridge (optional) r BC-23 Enhanced Black BJ Cartridge (included) You can purchase the following BJ tanks for use in the BC-21e Color BJ Cartridge: r BCI-21 Color BJ Tank for the BC-21e Color BJ Cartridge r BCI-21 Black BJ Tank for the BC-21e Color BJ Cartridge

r Unplug the printer from the wall outlet and call the Customer Care Center (see page 1-4) if any of the following conditions exist:
Smoke, unusual noises, or odors come from the printer. The printer has been dropped or the enclosure has been damaged. The printer does not operate normally when you have followed the operating instructions. Adjust only those controls that are covered by the operating instructions in the Quick Start Guide and this Users Manual. Improper adjustment of other controls may result in damage and may require extensive work by a qualified technician to restore the product to normal operation.
The power cord or plug is damaged or frayed. Liquid is spilled into the printer, or if the printer is exposed to rain or water.
Using the Printer With Windows 98, 2 Windows 95, and Windows NT 4.0
You can use the BJC-5100 Series printer with all your Windows 98, Windows 95, and Windows NT 4.0 software applications. This chapter describes how to use the printer with your Windows applications. It includes:
Using the Printer With Windows
r Understanding the printer driver r Printing a document r Using the printer driver in Windows r Printing speed versus color
Before using your printer for the first time, you must perform print head alignment to obtain optimum print quality. See page 4-5 for details.
Understanding the Printer Driver
Before you can use any type of printer with your computer, you must install software that allows the printer and computer to communicate; this software is called a printer driver. The printer driver tells the computer what kind of a printer you are using. The printer driver also controls the various settings, such as print quality and paper type. You define these settings within the printer driver, and the printer driver then communicates the settings to both the computer and the printer.

Chapter 2

You must install the BJC-5100 Series Printer Driver for Windows before you can use the printer with your computer. See your Quick Start Guide for instructions.

Printing a Document

This procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to your software applications documentation for the exact printing procedure.

Start your application.

r Start the program you are using to create the document, and open the document you want to print.
Make sure the Canon BJC-5100 is selected as your default printer.

r Choose Print or Print Setup from the File menu. You will see a screen similar to this:
r Click on the Properties button if you want to make any adjustments as appropriate for printing your document. (See Printer Setup Within Windows for details.) r After making any necessary changes to the printing options, click OK to start the print job.
Using the Printer Driver in Windows
You use the printer driver to define the type of printing you plan to do. The default settings may be adequate for most of your printing operations, but you will want to change these settings for any special color printing or when you use media other than plain paper. To view or change your printer settings, you must open the printer Properties dialog box. You can open the Canon BJC-5100 Properties dialog box in one of the following ways: r From within any Windows application, you can select the Print or Print Setup command. r From the Printers folder, you can select the printer and then select the Properties command from the File menu. r From the Printers folder, you can select the printer, click the right mouse button, and then select Properties from the drop down list. The Canon BJC-5100 Properties dialog box contains tabs on which the printing options are displayed. The tabs you see depend on your operating system and on how you open the Properties dialog box. If you are using Windows 98 or Windows 95 and you open the Properties dialog box from the Printers folder, you see these tabs: General, Details, Settings, Troubleshooting, and Maintenance. You may also see a Sharing tab if your printer is being shared by a Network. In addition, if you are using Windows 98, you will see a Color Management tab. If you are using Windows NT 4.0 and you open the Properties dialog box from the Printers folder, you see these tabs: General, Ports, Scheduling, Sharing, Security, Troubleshooting, and Maintenance. If you open the Properties dialog box from a Windows application, you see these tabs: Settings, Troubleshooting, and Maintenance. (The settings on these tabs are the same for Windows 98, Windows 95, and Windows NT 4.0.)
For detailed information on any of the printing options, you can use the Windows on-line Help in the following ways: r Use the right mouse button to click an item on the screen; then click the Whats This? command. r Click ? and then click an item. r Press F1.

The Settings Tab

On this tab, you specify the type of printing you are doing and select print quality and paper type. (The printing options on this tab are the same for Windows 98, Windows 95, and Windows NT 4.0.)
SPECIFY TYPE OF PRINTING REGULAR IS FOR MOST OF YOUR PRINTING NEEDS PHOTO-REALISTIC IS FOR PHOTOGRAPHS OR OTHER HIGH RESOLUTION DOCUMENTS; PRINTING WILL BE SLOWER (PHOTO-REALISTIC REQUIRES USE OF BC-21e AND BC-22e CARTRIDGE COMBINATIONS) SPECIFY PRINT QUALITY DRAFT IS FOR FAST PRINTING STANDARD IS FOR NORMAL PRINTING HIGH IS BEST QUALITY BUT SLOWEST SPEED
USES BLACK INK ONLY (EVEN IF A COLOR CARTRIDGE IS INSTALLED); IMAGE IS CONVERTED TO GRAYSCALE SPECIFY MANUAL FEED
CLICK TO SPECIFY CUSTOM SETTINGS (SEE NEXT SECTION FOR DETAILS) SPECIFY PRINT MEDIA SPECIFY SIZE OF PRINT MEDIA SPECIFY ORIENTATION PORTRAIT LANDSCAPE

BJC-5100/V000/02-99

Custom Settings
If you click the Customize button on the Settings tab, you see another dialog box, called Custom Settings, on which you can specify additional color settings. The settings available on the Custom Setting dialog box depend on the options you select on the Settings tab.
SELECT YOUR PRINTING RESOLUTION USE THIS HELP FEATURE TO SEE A DESCRIPTION OF EACH OPTION AND THE AVAILABLE SETTINGS
SELECT THE HALFTONING METHOD TO USE FOR PRINTING DIFFERENT SIZES OF DOTS AND SPACES: HIGH SPEED ERROR DIFFUSION ERROR DIFFUSION DITHER PATTERN SELECT HOW YOU WANT THE PRINTED COLORS TO LOOK: AUTODRIVER SELECTS BEST SETTINGS FOR TEXT AND GRAPHICS PHOTO/ICMIMAGE COLOR MATCHING (AVAILABLE IN WINDOWS 98 AND WINDOWS 95 ONLY) CHART/GRAPHIC
ENABLE TO PAUSE PRINTER BETWEEN PRINTS
ADJUSTS COLOR INTENSITY TO COMPENSATE FOR DIFFERENCES BETWEEN YOUR MONITOR AND PRINTED OUTPUT

The Troubleshooting Tab

The selections on this tab help you analyze common printing problems and recommend corrective actions. This tab also includes the About button, which displays version and copyright information about the device.
CLICK ON ANY OF THESE PROBLEMS TO SEE INFORMATION REGARDING THE CAUSE AND POSSIBLE SOLUTIONS; BE SURE TO CLICK ON THE BOX
DISPLAYS VERSION NUMBER AND COPYRIGHT INFORMATION

The Maintenance Tab

The selections on this tab allows you to perform routine Maintenance tasks to keep your printer operating at optimum efficiency.
CLICK ON THIS BOX TO ALIGN THE PRINT HEADS
CLICK ON THIS BOX TO CLEAN THE PRINT HEADS

ADD COMMENTS HERE DESCRIBE PRINTERS LOCATION SPECIFY DIFFERENT DRIVER
PRINT THE WINDOWS TEST PAGE
CHANGE THE PRINT PROCESSOR

The Ports Tab

This tab allows you to select the port to which you want to print documents. You can also enable or disable bidirectional support and printer pooling. (You see this tab when you open the Properties dialog box from the Printers folder, not from within a Windows applications.)
CHANGE PORT SETTINGS CHECK ENABLES FEATURE; NO CHECK DISABLES FEATURE

The Scheduling Tab

This tab allows you to specify the scheduling features of your printer. (You see this tab when you open the Properties dialog box from the Printers folder, not from within a Windows applications.)
SPECIFY AVAILABILITY OF PRINTER
SPECIFY PRINTERS PRIORITY
ENABLE SPOOLING AND SPECIFY SPOOLING SETTINGS ENABLE TO PRINT DIRECTLY TO PRINTER (NO SPOOLING) SPECIFY SPOOLING SETTINGS

The Sharing Tab

This tab allows you to make your printer available to network users. (You see this tab when you open the Properties dialog box from the Printers folder, not from within a Windows applications.)
SPECIFY WHETHER OR NOT PRINTER IS SHARED ON A NETWORK

The Security Tab

This tab allows you to specify security features for your printer. (You see this tab when you open the Properties dialog box from the Printers folder, not from within a Windows applications.)
CLICK TO VIEW OR SET AUDITING FOR PRINTER
CLICK TO VIEW OR TAKE OWNERSHIP OF PRINTER
CLICK TO VIEW OR SET PERMISSIONS FOR PRINTER
Specifying Your Printing Options on the Windows Tabs
Be sure to use your on-line help to find out about the settings available for each printing option. r To move between the Windows tabs, click on any of the tabs. r To save the settings and exit, click the OK button. r To cancel your setting selections on a tab, click the Cancel button. r To save your settings without exiting, click the Apply button. r To access helpful information about the printer and the printer driver, click on the Help button. r To find out about a setting, click the question mark ? in the upper right corner. Move the larger question mark to the setting you are interested in and click again.
Printing Speed Versus Color
The BJC-5100 Series Printer Driver for Windows can interpret and translate the full spectrum of colors, up to 16.7 million colors. When printing in color, there is a significant increase in the amount of information that the driver has to interpret and translate. When printing with black ink only, the driver has only one color to interpret. By decreasing the amount of colors that the printer driver has to interpret, you can significantly decrease the time needed to translate the information. This will speed up the overall printing process.

Bubble Jet Paper (water resistant)

Fabric Sheets

Use Fabric Sheet for Canon Bubble Jet printers to print banners, pillow covers, scarves, flags, and other textile items. Use these sheets for appliqus and other craft and sewing projects. Fabric sheets are 9.inches.

Back Print Film

Canon Back Print Film has been specially developed for Canon Color Bubble Jet printers. The film is designed to deliver brilliant, highintensity color images suitable for business presentations, design work, or professional reports. Back print film is printed on the back (matte or nonglossy) side of the film in mirror image and then viewed from the front (glossy) side using a backlighting device. For more details, ask a Canon Authorized Dealer for information or refer to the manual supplied with the film. This film comes in both letter and tabloid size.
Chapter 3 Paper Handling 3-3

Transparencies

Transparencies from Canon are recommended. These transparencies produce excellent contrast, sharpness, and color.
Assorted Paper Starter Kit
If you would like to try some of the papers described above, look for Canons Starter Kit. It contains an assortment of paper types.
r Be sure to select the appropriate Media type (on the Settings tab) in the BJC-5100 Series Printer Driver. r If you are printing in an application outside Windows, your software application or printer driver must support mirror image printing in order to use Back Print Film or T-Shirt Transfers.

Paper Guidelines

When selecting or loading paper, please remember the following: r Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. r Use cut sheet paper only. You cannot use multipart paper. r When using graph paper, the lines may not match because the 1/6-inch line spacing of the printer is slightly less than that of graph paper. r If the print density of your page is very high, light paper stock may curl slightly due to the large amount of ink. If you need to print dense graphics, try printing on heavier stock. r Do not use thicker paper than meets the specifications for this printer. (See Appendix A, Specifications, for details.) Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the BJ cartridges.

Paper Sizes

The BJC-5100 Series printer supports these page sizes:

Paper Size

Letter Legal A4 A3 A5 B4 B5 Tabloid DL Envelope (European) #10 Envelope (U.S. Commercial) Canon envelope Letter Banner A4 Banner Fabric Size

Measurements

8.5 in 11 in 8.5 in 14 in 210 mm 297 mm 297 mm 420 mm 148 mm 210 mm 257 mm x 364 mm 182 mm 257 mm 11 in 17 in 220 mm 110 mm 9.5 in 4.125 in 4 in 6 in 8.5 in 11 in (each sheet) 210 mm 297 mm (each sheet) 9.488 in 14.015 in

Feed Method

Auto Auto Auto Manual Auto Manual Auto Manual Auto Auto Auto Manual Manual Auto

Printing on Banner Paper

You load banner paper through the manual feed slot on the back of the printer. For best results, use Canon Banner Paper. To set up a print job on banner paper, you must decide on the number of sheets you need. You can print banners from 2 to 6 sheets in length.
Always leave an extra sheet at the end of the bannerjust in case the type or graphics runs over to the next page at the end of the banner. The shaded portions of the drawing below illustrate the maximum recommended printing area of banner paper.
r Printing on banner paper requires quite a bit of ink. If you think your BJ cartridge may run out of ink, use a new BJ cartridge. r For best print results on banner paper, use light design patterns. r To prevent ink from running over the edges of the sheet, print within the margins shown in the previous illustration.
Cut the banner at a crease according to the length you need.
r The maximum length you can use is six sheets (66 inches or 1676 mm).
r Always leave an extra sheet at the end of the bannerjust in case the type or graphics runs over at the end of the banner.
Insert the banner paper in the manual feed slot.
r Align the first sheet of the paper with the left edge of the manual feed slot and adjust the manual feed guide to the edge of the paper; then slide the sheet into the printer until it stops. r Do not allow the paper to hang over the edge of the desk or work table.
Make sure the paper exit area is clear.
r Clear space in front of the paper output slot of the printer for at least one sheet.
r In the Settings tab, select Letter Banner for the Size. r Make sure the Feed paper manually box is checked.

PAPER SIZE

MANUAL FEED

Check your output.

r Do not allow the paper to hang over the edge of the desk or work table. r Clear enough space in front of the printer for at least one sheet of paper to rest after printing.
Maintaining the Printer 4
This chapter covers the care required for your Canon BJC-5100 Series Color Bubble Jet Printer. It includes: r Printer guidelines r Cleaning the printer r Printing a test page r Performing printer maintenance through the BJC-5100 Series Printer Driver r BJ cartridge guidelines r Replacing BJ cartridges and BJ tanks r Storing a BJ cartridge r Transporting the printer

Printer Guidelines

r Set the printer on a stable surface. Do not use an angled printer stand. Avoid setting the printer in direct sunlight. r Keep the printer cover closed when printing. r Do not set anything on top of the printer. r Make sure the power is off any time you connect or disconnect the power cord or interface cable.

HOLDER 2 (BC-23) HOLDER 1 (BC-21e)
The pattern on the left shows the nozzle pattern for the cartridge in Holder 2 and the pattern on the right is for the cartridge in Holder 1. r On the General tab in the BJC-5100 Series Printer Driver, click the Print Test Page button. You will see the standard Windows Printer Test Page.
Performing Printer Maintenance Through the Printer Driver
Using the BJC-5100 Series Printer Driver, you can perform routine maintenance such as cleaning the print heads. In the printer driver, when you click on the Maintenance tab, you see this screen:
Make sure the printer is on.

Aligning the Print Heads

When you click on the Start Auto Head Alignment box, you see this screen:
Make sure you have letter-size plain paper loaded. The printer outputs a one-page pattern. When you click the Align Print Heads button, the printer automatically aligns the print heads. This takes approximately five minutes. As it aligns the print heads, the printer outputs a one-page pattern. No further action is required. You can now start your print operations.

Cleaning the Print Heads

Your printer is equipped with a print head cleaning function to ensure constant high quality printing. When you turn the printer on, it automatically performs print head cleaning (if necessary). You can also initiate the print head cleaning procedure from the Maintenance tab. When you click on the Clean Print Heads box, you see this screen:
When you click the Clean Print Heads button, the printer automatically cleans the print heads.
Perform print head cleaning only when you encounter a print quality problem. Unnecessary and repetitious cleaning wastes ink.
r If you execute the print head cleaning while paper is manually loaded, the printer will eject the paper and then perform the cleaning. r If you press and hold the RESUME button (when the printer is on) until the printer beeps once, the printer will initiate the print head cleaning procedure.

POWER BUTTON

RESUME BUTTON

Saving Power

To save power, you can automatically turn off the printer if it is idle for a specified period of time. When you click the Save Power box, you see this screen:
Click on the Save Power drop-down list to select Disabled, after 10 minutes, after 30 minutes, or after 60 minutes. Sending a print job to the printer automatically turns the printer back on.
The Save Power feature is available in Windows 98 and Windows 95 only.

BJ Cartridge Guidelines

You can use these cartridges with the printer: r BC-21e Color BJ Cartridge Contains the print head unit and two replaceable BJ tanksthe BCI-21 Color BJ Tank contains color ink (cyan, magenta, yellow) and the BCI-21 Black BJ Tank contains black ink. You can replace the BJ tanks without replacing the print head unit when you run out of ink. r BC-22e Photo BJ Cartridge Contains the print head unit and color and black inks. Use this cartridge when you want to produce photo-quality color printing. When used with Canons High Resolution Paper or Glossy Photo Paper, this ink produces images comparable to your favorite photographs. When you run out of ink, you replace the complete cartridge. r BC-23 Enhanced Black BJ Cartridge Contains the print head unit and black ink only. When you run out of ink, you replace the complete cartridge.

r Remove any paper from the sheet feeder. r Detach the interface cable. r Unplug the power cord.
Turn off the printers power.
r Make sure the print head is in the home position on the right side of the printer.

Pack the printer.

r Pack the printer in its original box with the packing supports.
r Make sure the box is marked FRAGILE or HANDLE WITH CARE. r Do not remove the BJ cartridges from the printer or ship a BJ cartridge or a BJ tank from which you have removed the protective cap. An opened BJ cartridge or BJ tank that is not installed in the printer (or in the Ink Cartridge Storage Box) may leak, and the print head may dry out.

Troubleshooting 5

Due to todays rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our online support services and through our Fax Retrieval System. Online services include the World Wide Web and our BBS. This chapter also contains information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our support services. See Canon Customer Care Center in Chapter 1 (page 1-4) for details on Canons customer technical support options.
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have the following information: r Product nameBJC-5100 Series r Serial number r Place of purchase r Nature of problem r Steps you have taken to solve the problem and the results

Troubleshooting

Chapter 5
The serial number is located on the label on the back of the printer (lower right side near the power cable):

ABC 12345

Attempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.

Basic Problems

This section describes these basic problems: r Cannot install the printer driver r Paper does not feed from the sheet feeder r An error message appears r Printing halts r Printout is unsatisfactory r Error Conditions For all other problems, be sure to use Canons support services described on page 1-4.

Installed printer driver not operating correctly
A Windows Printing System (WPS) driver is installed on the computer
Printing does not start due to an application error or General Protection Fault
Multiple software applications running Sufficient memory not available for the software application
Quit other programs Quit any other application programs you are running and try printing again. Check your memory Refer to the manual for your software application and check that the required amount of memory is allocated to the application. If there is not enough memory installed, install more memory. Refer to the documentation for your computer for information on installing additional memory.
Sufficient space not available on hard disk Internal file or application software problem
Clean up your hard disk Delete any unnecessary files to make more space available. Rebuild the document and print it again If there is no problem with the new document, the original file was probably faulty. If the same problem occurs with the new file, visit Canons Web site or call the Canon Customer Care Center for help (see page 1-4). Reinstall the printer driver Remove the installed printer driver and then install the printer driver again. To uninstall the printer driver, click Start, Settings, and Printers. Right-click on the BJC-5100 icon and click Delete. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide.

Troubleshooting 5-7

Printing Halts
The print job may be a finely detailed photograph or illustration Other programs are running
Check the POWER/ERROR light If the POWER/ERROR light is slowly flashing, then the printer is operating normally. The printer requires more time to process a finely detailed illustration or photograph. Exit other programs Some programs running in the background may take up resources that cause printing to go slow. Quit all other programs except the current printing one. Allow the printer to cool down Interrupt printing at a convenient point, turn the printer off and wait for at least 15 minutes for the printer to cool. The print heads may occasionally overheat during a long print job. If the print heads overheat, printing will pause at the end of a pass across the page to allow time for the print heads to cool and then will re-start after a brief interval.
Printer has been operating for a long time
To avoid minor burns, do not touch the print heads or the surrounding area.
Printout Is Unsatisfactory

To continue using the WPS printer, install a second parallel port.
Printed and on-screen colors do not match The color reproduction methods used by monitors differ from those used by printers. In addition, the printed color tones may not perfectly match those on the monitor because the colors vary depending on the circumstances in which the monitor is viewed and monitors color calibration settings. For example, objects that appear blue on the screen are printed purple, and objects that appear pale green on the screen are printed dark green. However, if the differences are extreme, check the items below.
Print head nozzles in one of the BJ cartridges are clogged or one of the inks has run out Printer driver settings are not correct
Print a Nozzle Check Pattern Check the status of the print heads (see page 4-3). Clean the print heads (see page 4-6). Replace the BJ tanks as necessary (see page 4-16). Check the printer driver settings To print a photo, select the Photo-realistic setting. Check also that the Media setting matches the media you are actually using.
Printed page smeared by next page
Paper absorption capacity was exceeded by the amount of ink
Pause the printer Open the Canon BJC-5100 Properties dialog box. On the Settings tab, click the Customize button. On the Custom Settings dialog box, choose Wait until ink is dry before next print. This forces the printer to wait until the ink is dry before it prints the next page.
Printed pages curled/warped/wrinkled
Excess ink is being absorbed by the paper
Check your media type If you are printing on very thin paper, try a different paper type. Print on special print media such as High Resolution Paper or Glossy Photo Paper.

Error Conditions

When the POWER/ERROR light is orange, a printer error has occurred. The printer beeps to alert you to the type of error condition as follows: r Two beepsAn error condition exists, such as paper is out or jammed. Load paper or clear the paper jam. Press the RESUME button to continue. r Three beepsThe BJ cartridge in Holder 1 is damaged or is not compatible with this printer. Replace the BJ cartridge in Holder 1. r Four beepsThe BJ cartridge in Holder 2 is damaged or is not compatible with this printer. Replace the BJ cartridge in Holder 2. r Five beepsThe print head has become too hot. Allow it to cool. If necessary, turn off the printer. r Six or more beepsThe printer needs service. Visit Canons Web site or call the Canon Customer Care Center (see page 1-4).

Clearing Paper Jams

When a paper jam occurs, the POWER/ERROR light turns orange and the printer beeps twice.

POWER/ERROR LIGHT

Gently pull the paper out with one hand while holding down the printer with the other hand.

Paper does not feed: 5-4 fanning: 3-8 feed method: 3-56 feeding, problems: 2-6 guidelines: 3-4 handling: 3-123, A-1 jams: 5-1112 loading: 3-711 not feeding: 2-6 out: 5-11 settings: 2-4 size: 2-4, 3-5, 3-23, 5-9, A-1 specialty: 1-3, 3-16, 3-1423 thickness: 3-10 weight: A-2 Paper guide: 3-8 Paper output tray: 3-7 Paper support: 3-7 Paper type recommended: A-2 selecting: 3-16 Parallel cable: 3-10, 4-1, 5-5, 5-9, A-5 port, ECP: 2-9, 2-17, 5-9 Pausing, printer: 2-5, 5-10 Permissions, printer: 2-15
Photo output: 4-8 Photo/ICM setting: 2-5 Photo-realistic printing: 2-4, 3-5, 4-8 Photographs: 4-8 Plain paper: 2-17, 3-1, 3-67 Platen: 4-3 Port printer: 2-9, 5-56 settings: 2-9, 2-12 Portrait orientation: 2-4 Ports tab: 2-12 Power consumption: A-5 cord: 4-1 saving: 2-7, 4-4, 4-7 source: A-5 strip: 4-2 surge protector: 4-2 POWER button: 5-11 POWER/ERROR light: 3-1011, 4-12, 5-5, 5-8, 5-11 Print density: 3-4, 4-9 job, not printing: 5-9 media: 2-4, 5-8 processor: 2-11 resolution: A-2 setup: 2-23 speed: A-2 spool: 5-5 unable: 5-58 width: A-2 Print heads: 4-11 alignment: 2-7, 4-45 cleaning: 2-7, 4-4, 4-6, 5-8, 5-10 Print quality: 2-4, 2-17 poor: 2-6 problems: 5-8, 5-10 Printable area envelopes: A-3 paper: A-3
Printed page curled/warped/wrinkled: 5-10 smeared: 5-10 Printer auditing: 2-15 availability: 2-13 beeping: 2-6, 5-11 cable, fault: 5-9 cleaning: 4-23 does not print: 2-6, 5-59 guidelines: 4-12 lights flashing: 2-6 maintaining: 2-7, 4-122 maintenance, printer driver: 2-7, 4-47 not turning on: 2-6 ownership: 2-15 pausing: 2-5, 5-10 permissions: 2-15 pooling: 2-12 port: 2-9, 2-12 priority: 2-13 problem, identifying: 5-12 problems: 5-112 properties: 2-215 servicing: 1-5, 5-11 setup: 2-23 sharing: 2-14 stand: 4-1 transporting: 4-2122 using with Windows: 2-117 Printer driver cannot install: 5-3 error: 5-67 help: 2-4 printer maintenance: 4-47 settings: 5-10 understanding: 2-1 using: 2-316 Windows: 2-316
Printing banner paper: 3-2023 document: 2-2 envelopes: 3-1214 fabric sheet: 3-1719 halts: 5-8 method: A-1 nothing: 2-6 options: 2-416 problems: 2-6, 5-112 resolution: 2-5 specifications: A-13 speed versus color: 2-1617 test print: 2-8, 2-11, 4-34 type: 2-4 Printout faint: 5-8 unsatisfactory: 5-810 Problems, basic: 5-211 Processor, computer: 2-17 Properties, Windows: 2-215
RAM: 2-17 Regular printing: 2-4 Replacing BJ cartridges: 4-915 BJ tanks: 4-9, 4-1619 Resolution: 2-5, A-2 RESUME button: 4-6, 5-1112 Routine maintenance: 2-7, 4-2
Safety instructions: 1-57 Sales receipt: 1-5 Saving power: 2-7, 4-4, 4-7 Scheduling tab: 2-13 Security tab: 2-15 Separator page: 2-8, 2-11 Serial number, printer: 5-12

The Ultimate Business Printing Machine

BJC-5100

Color Bubble Jet Printer
Blazing fast laser-quality black printing at approximately 10 ppm* Huge 1800-page ink yield in black* Vibrant 1440 x 720 dpi color printing** Stunning 7-color photo printing*** Flexible 4'' x 6'' to 11'' x 17'' paper support

FEATURES

The Color Printer That Takes Care Of Business The Most Versatile Printer In The Office
Incredibly fast black printing at approximately 10 ppm. Spectacular 1440 x 720 dpi color photo printing** for amazingly vibrant and realistic images. The BJC-5100 uses an innovative dual-cartridge system to deliver stunning, 7-color photo printing.*** Dramatically increase the print speed with a second BC-23 or BC-21e.
* Average yield based on two BC-23 Enhanced Black BJ Cartridges at 5% coverage. Second BC-23 Enhanced Black BJ Cartridge must be purchased separately. ** 1440 x 720 dpi requires optional specialty paper. *** 7-color printing with optional BC-22e Photo BJ Cartridge.

Blazing Fast Speed

Dual-cartridges push laserquality black output speeds to approximately 10 ppm*

High Resolution Color

Incredibly rich and vibrant color photo printing thanks to spectacular 7-color,*** 1440 x 720 dpi printing**

1800-Page Ink Yield

Two BC-23 Enhanced Black BJ Cartridges print up to 1800 pages without replacement (second cartridge required)
The BJC-5100 is the ultimate business printing machineable to meet the everyday challenges of any busy office. Because time is money, it gives you the power to print sharp, professionalquality black text documents at blazing fast speeds. And because image is everything, count on brilliant photo-quality color performance whether youre printing brochures, flyers, photos or even Web sites. But its real advantage is its versatility, enabling you to interchange a wide selection of Canon Specialty Inks and Papers to achieve truly amazing results.
Get The Most Out Of Your Canon Printer
Canon offers a full range of inks and papers that let you take advantage of the BJC-5100s endless flexibility.
Unbeatable Paper Versatility
Supports paper sizes from 4'' x 6'' to 11'' x 17''
BJC-5100 COLOR BUBBLE JET PRINTER

Technical Information

Printing Method Print Speed Number of Nozzles Bubble Jet ink-on-demand Approx. 4 pages per minute in color Approx. 10 pages per minute in black BC-23 Enhanced Black BJ Cartridge 128 nozzles BC-21e Color BJ Cartridge 136 nozzles (64 black, 24 x 3 color) BC-22e Photo BJ Cartridge (optional) 136 nozzles (64 black, 24 x 3 color) Up to 1440 x 720 dpi in black and color Windows 95, Windows 98 and Windows NT 4.0 IEEE 1284 Parallel Back print film, banner paper, envelopes, fabric sheets, glossy photo cards, glossy photo paper, high gloss photo film, high resolution paper, plain paper, transparencies Letter; legal; Ledger; A3; A4; A5; B5; #10 or European envelopes Built-in sheet feeder/ @ paper weight Letter Legal Ledger Envelopes Banner Paper Paper path Manual feed slot 130 sheets 17-28 lb. 130 sheets 100 sheets Manual feed 15 Yes Straight 17146 lb. paper

Ordering Information

Description
Printer BJC-5100 Ink Cartridges/Tanks BC-21e Color BJ Cartridge BC-22e Photo BJ Cartridge BC-22e Photo Kit BC-23 Enhanced Black BJ Cartridge BCI-21 Black BJ Tank BCI-21 Color BJ Tank Specialty Papers Back Print Film (8.5" x 11"/5 sheets) Back Print Film (8.5" x 11"/20 sheets) Banner Paper (continuous/50 sheets) Brilliant White Paper (8.5" x 11"/500 sheets) Bubble Jet Paper (water resistant) (8.5" x 11"/200 sheets) Bubble Jet Paper (water resistant) (8.5" x 14"/200 sheets) Fabric Sheets (9.5" x 14"/10 sheets) Glossy Photo Cards (4" x 6"/20 sheets) Glossy Photo Paper (8.5" x 11"/20 sheets) Greeting Cards (1/4 fold) (8.5" x 11"/20 sheets with 22 envelopes) Greeting Cards (1/2 fold) (8.5" x 11"/15 sheets with 15 envelopes)

Order #

Q30-3260-US1 F45-1301-400 F45-1311-400 F45-1311-920 F45-1421-400 F47-0731-410 F47-0741-410 F51-1951-500 F51-1871-500 F51-2571-500 CST-6160-000 F51-2121-500 F51-2191-500 F51-2311-500 F51-2701-400 F51-2501-400 CST-6043-000 CST-6205-000
Print Resolution Compatibility Standard Interface Paper Types
Paper Sizes Paper Handling
Fonts Physical Dimensions
300+ TrueType fonts on CD-ROM Width Height Depth Weight AC 120V, 60Hz 19.6" 8.7" 11.0" 11.6 lbs. (without cartridges)
High Gloss Photo Film (8.5" x 11"/10 sheets) F51-2461-400 High Resolution Paper (8.5" x 11"/100 sheets) F51-2111-400 Starter Kit (8.5" x 11"/30 assorted sheets) Transparencies (8.5" x 11"/50 sheets) T-Shirt Transfers (8.5" x 11"/10 sheets) T-Shirt Transfers (8.5" x 11"/250 sheets) CST-6078-000 F51-9701-400 CST-6178-000 CST-6044-000

Power Source

ENERGY STAR Compliant

Warranty Software

1-year limited warranty with SelectExchangeSM Canon Creative Pro CD-ROM Featuring Adobe PhotoDeluxe Buisiness Edition, Design Essentials, Office In Color and WebRecord (Includes Windows 95, Windows 98 and Windows NT 4.0 printer drivers)

For More Information

Visit our Web Site at : www.ccsi.canon.com For a name of a dealer nearest you call: 1-800-OK-CANON Canon Computer Systems Inc. 2995 Redhill Avenue, Costa Mesa, California 92626 U.S.A. 1-714-438-3000 Canon Canada, Inc. 6390 Dixie Road, Mississauga, Ontario L5T 1P7 Canada 1-800-263-1121 Canon Latin America, Inc. 6505 Blue Lagoon Dr., Suite 325, Miami, Florida 33126 U.S.A. 1-305-260-7400
SelectExchange warranty program is subject to certain restrictions and limitations. See warranty card for full details. Starter Kit contains 20 sheets High Resolution Paper, 5 Greeting Cards (1/4 fold) with Envelopes, 5 sheets T-Shirt Transfers.

YEAR 2000

1999 Canon Computer Systems, Inc. Canon, BJ, BJC and Design Essentials are registered trademarks, Bubble Jet, Drop Modulation Technology, PhotoRealism, See What We Mean and WebRecord are trademarks and SelectExchange is a service mark of Canon Inc. All other product and brand names are registered trademarks or trademarks of their respective owners. Specifications subject to change without notice. All print speeds based on high-speed draft mode. Print speed will vary depending on system configuration, software, document complexity, print mode and page coverage. As an ENERGY STAR partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

READY EAD

For Details:
www.ccsi.canon.com www.ccsi.canon.com

Y2K OK!

CCSI-C290-0399 40-41381-0299-20M